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POLICE COMMUNICATIONS DISPATCHER

$5,641 - $7,199 per month (DOE/DOQ)

Plus excellent benefits

Pay Incentives:

Shift differential (3% Swing, 5% Nights)

P.O.S.T. Certificate Pay (3% Public Safety Dispatcher)

Bilingual Pay (2.5% Conversational, 5% Full, 10% Expert)

Additional Specialty Pays:

CTO (5%), HNT (1%), CSI (1%)

DEADLINE TO APPLY:  OPEN UNTIL FILLED 

THE POSITION:

The City of San Rafael Police Department is recruiting for a full-time, Police Communications Dispatcher.  This is a specialized police civilian classification and performs all duties required to effectively dispatch police services including operating police radio communication equipment to communicate with the public and police.  Receives, interprets, and transmits information essential to the delivery of emergency and non-emergency police services.

• Monitors local emergency services radio transmissions; maintains contact and monitors status of field units; monitors the county mutual aid channel.
• Responds to emergency phone lines, including calls to and from fire department, alarm companies, and tow companies.
• Prioritizes needs of difficult callers, including hysterical victims, incoherent persons and suicidal subjects; assesses and evaluates emergency situations.
• Enters calls for service information into the CAD system, including type, location, nature and description of event; enters all field unit transmissions.
• Enters information into automated systems, including temporary warrants, missing persons, property, stolen vehicles, domestic violence restraining orders and firearms; searches various databases and automated systems in response to information requests.
• Performs a variety of clerical duties, including photocopying, completing forms and maintaining records; receives and responds to document requests for warrants and DMV printouts.
• Operates a variety of specialized equipment related to dispatch work.
• Answers front office non-emergency lines after hours.
• Informs on-duty shift Sergeant of street activity and pending calls for service.
• May train and evaluate new employees.
• Performs related duties as required.

To be eligible for this position you must have knowledge of:

• CAD procedures
• Police dispatch radio and phone equipment
• City and Department policies and procedures
• Information technology, personal computers and related software applications
• City geography and beat structure
• Use of reference maps and code manuals
• Civil and criminal codes

• Operate a variety of police specific and general office equipment
• Accurately dispatch personnel and equipment
• Speak and think clearly in emergency situations
• Listen and ascertain relevant information quickly and accurately
• Understand and carry out complex oral and written instructions
• Deal tactfully and courteously with the public
• Classify and prioritize service requests
• Establish and maintain cooperative relationships with the public and fellow employees

• High school diploma or general education degree (GED)
• One (1) year experience in public safety work or equivalent combination of education and experience.

LANGUAGE/MATHEMATICAL/REASONING SKILLS:

• Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively to the public and police personnel in emergency and high stress situations.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to video display and regularly works in evenings or weekends.  The employee occasionally works in inside environmental conditions.  The noise level in the work environment is usually moderate.

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process.  The examination process may include any or all of the following:  application appraisal and oral board examination.  Note:  Prior to appointment, candidate must bass a pre-employment physical, background check, reference check, driving record, drug screen and fingerprinting.  To file an application, go to:  www.calopps.org.  Select “Member Agencies”. Select “San Rafael”.  Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20138477 

For more information about the City of San Rafael, please visit our website at www.cityofsanrafael.org.

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 at least seven (7) days before the oral board date.

BASIC FUNCTION: 
Under the direction of the Accounting/Budgeting Supervisor, perform a wide variety of professional District-wide accounting and internal auditing duties; assure compliance with applicable laws, codes rules and regulations such as the Governmental Accounting Standard Board (GASB) pronouncements; maintain books of accounts for federal, State and local categorical programs; prepare a variety of financial statements, records and reports.

REPRESENTATIVE DUTIES:
ESSENTIAL DUTIES:
Perform a wide variety of professional District-wide accounting and internal auditing duties; assure compliance with applicable laws, codes rules and regulations such as the Governmental Accounting Standard Board (GASB) pronouncements.

Account for categorical income, expenditures and resource balances by resource, site and program year; initiate and process expenditure transfer requests; adjust and modify journal entries.

Participate in the planning and preparation of the Districts annual budget related to categorical programs; analyze budget and accounting information for validity and appropriate recordation; perform research and prepare adjustments to accounts as necessary.

Prepare and submit a variety of financial reports; prepare materials for the Board of Education and provide assistance in interpreting financial reports and accounting procedures as requested.

Maintain an annual log of activities describing the status of new and on-going programs; provide management and administration with an accurate reference regarding new and on-going programs, due dates for application, requirements for compliance reporting and claims for reimbursements.

Maintain categorical program files including permanent records of grants and entitlement notices and receipts, copies of Board approvals, applications, financial reports and compliance evaluations.

Interpret and apply applicable rules, codes, and regulations related to indirect costs, carryover provisions, general and restricted use of funds and other compliance requirements.

Communicate with and provide information to various District departments and employees to resolve accounting issues and explain interpretation of laws, rules and regulations related to assigned activities; assist in the preparation of financial information included in the State Annual Financial Report.

Serve as a liaison between the District and the provider of mandated cost claims services; assure the District receives the maximum reimbursements for State and federal mandated activities.

Serve as the liaison with the District provider of Medical administrative billing services; assure an orderly compilation of reimbursable hours.

Provide information and assistance to external auditors; respond to audit questions related to categorical programs, mandated costs and Medical administrative billing activities.

Operate a computer and assigned software systems; operate standard office equipment.

Assist in the development of accounting and budgeting procedures for departmental functions; make recommendations regarding accounting or internal control procedures as appropriate.

Train and provide work direction and guidance to staff as directed.

OTHER DUTIES:
Assist in the preparation of financial information related to collective bargaining matters; maintain confidentiality of sensitive and privileged information.

Perform related duties as assigned.

KNOWLEDGE AND ABILITIES:

KNOWLEDGE OF:
Methods, procedures and terminology used in accounting, budgeting and auditing work.
Generally accepted accounting principles.
Principles and requirements of Governmental Accounting Standards Board (GASB)
Preparation of financial statements and comprehensive accounting reports.
Preparation, review and control of assigned accounts.
Budgeting practices regarding monitoring and control.
General accounting and business functions of a school district.
Financial and statistical research and record-keeping techniques.
Applicable laws, codes, rules and regulations.
Correct business English, grammar and composition.
Operation of office equipment including a computer and assigned software.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Business mathematics.
Principles of training and providing work direction.

ABILITY TO:
Perform a wide variety of professional District-wide accounting and internal auditing duties.
Apply advanced bookkeeping and financial record-keeping practices to the maintenance of assigned accounting records.
Perform complex accounting, financial and budgeting analysis.
Prepare and maintain accurate financial and statistical records and statements.
Verify, reconcile, balance, audit and adjust assigned accounts.
Make mathematical computations with speed and accuracy.
Compare numbers and detect errors efficiently.
Utilize accounting and auditing practices and terminology applicable to public sector accounting.
Interpret, apply and explain rules, regulations, policies and procedures.
Develop and implement work procedures and financial record-keeping systems.
Communicate effectively both orally and in writing.
Analyze situations accurately and adopt an effective course of action.
Establish and maintain cooperative and effective working relationships with others.
Work independently with little direction.
Plan and organize work.
Meet schedules and time lines.
Maintain confidentiality of sensitive and privileged information.
Operate a variety of office equipment including a computer and assigned software.

EDUCATION AND EXPERIENCE:

Any combination equivalent to: bachelor's degree in accounting, finance or public administration and three years of responsible experience in financial record-keeping, bookkeeping or accounting.

WORKING CONDITIONS:

ENVIRONMENT:
Office environment.

PHYSICAL DEMANDS:
Dexterity of hands and fingers to operate a computer keyboard.
Hearing and speaking to exchange information in person or on the telephone.
Sitting for extended periods of time.
Seeing to read a variety of materials.

The Finance Department is seeking a Senior Analyst within the Utility Billing section of the Revenue Management Division. The Senior Analyst reports to the Program Manager and is responsible for ensuring accurate and timely utility billing for nearly $400 million annually in services (garbage, sewer, and water).  

Responsibilities for the position may include, but are not limited to:

• Serve as subject matter expert of the utility billing system (Customer Information System), and all related processes (from bill calculation through bill print/mailing;
• Ensure billing procedures conform with City’s Municipal Code, state regulations, and industry best practices;
• Ensure methods and procedures of tasks performed by the utility billing staff are documented in a concise and easy to understand format;
• Supervise utility billing staff by providing management guidance with emphasis on efficiency, adherence to City policy and providing excellent customer service;
• Provide thoughtful recommendations for continuous process improvements; 
• Mentor, provide guidance, recommend training of individual staff members and promote a positive work environment;
• Resolve and de-escalate all utility customer billing issues;  
• Reconcile revenue and accounts receivable by utility fund;
•  Oversee collections and lien processes for delinquent utility accounts;
• Communicate across all levels of management, including verbal and written memorandums and reports to implement the Revenue Management workplan.
   

This recruitment may be used to fill multiple Senior Analyst positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Senior Analyst Salary Range: $90,729.60-110,552.00. The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Senior Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

NOW HIRING

Entry-Level and Lateral Police Officers

You serve the community - We Serve You

Prime Schedule

• 4 work days
• 4 days off
• 11 hours per shift
• 1 hour paid on duty workout
• 50 minutes paid lunch

Compensation

• Academy Salary: $8,397 monthly
• Officer Salary: $9,237 - $11,230 monthly
• Up to 7.5% Educational Incentive Pay
• Bilingual Pay: $150 monthly
• Holiday Pay: 104 hours annually
• Up to 200 hours annual paid vacation
• Longevity Incentive Pay
• Opportunities for Overtime

Assignments and Teams

As a Fremont Police Officer, you will have the opportunity to apply for a variety of assignments and teams, coupled with extensive training.  These include:

• Crime Scene Investigation
• Drone Pilot
• Field Training Officer
• Hostage Negotiation Team
• Investigations
• K9 Unit
• Major Crimes Task Force
• Mobile Evaluation Team
• Patrol
• S.W.A.T.
• School Resource Officer
• Special Investigative Unit
• Street Crimes Unit
• Tactical Emergency Medicine
• Traffic Motor Unit
• and MORE...

Probationary Period

• 24 months from date of hire (entry-level and academy graduates)

NOW HIRING

Entry-Level and Lateral Police Communications Dispatchers

You serve the community - We Serve You

Receive the support you need to support others. Be our community's life line.

The Fremont Police Communications Center

As a Fremont Police Dispatcher, you will have the opportunity to apply for different assignments, coupled with extensive training.  The center dispatches all 911 calls for the City of Fremont and the City of Union City.

Prime Schedule

• 4 work days
• 4 days off
• 11 hours per shift
• 50 minutes paid lunch
• 1 hour paid on duty workout

Compensation

• Dispatcher Salary: $7,101 - $8,631 monthly (Lateral salary will be negotiated at the time of hire)
• Tuition Reimbursement $1,500 per fiscal year
• Bilingual Pay: $150 monthly
• 192 hours annual general leave

Collateral Assignment Opportunities

• Tactical Dispatching
• Peer Support
• Mentoring
• Communications Training Officer
• And more...

Amenities and Wellness

• Floor to ceiling windows with a view
• Ergonomic sit-stand workstations
• 24/7 Marketplace
• Masseuse
• On-site gym with a personal trainer

Training Program

36 week POST certification training consisting of classroom instruction, phone training, radio training, and more...

Probationary Period

12 months, which begins after completion of the training program.

Find your purpose by obtaining a career in law enforcement with the City of Simi Valley!

We are looking for those who share a passion to protect, serve, interact, and problem-solve and make Simi Valley safe. We are committed to providing superior police services, that promote a safe community and encourage community partnerships. 

**Paid training provided!**

The Police Officer Trainee is the entry-level position for those who have not yet attended the Peace Officer Standards and Training (POST) certified training academy. The academy is a six month long process and the first step in your law enforcement career. After successful completion of the academy, officers perform a variety of law enforcement duties to protect life and property in accordance with applicable laws.

Trainee's starting salary is $29.50 hourly (while attending the academy), plus excellent benefits.

**Opportunity for Growth Built-in!**

Upon successful completion of the Police Academy, promotion to Police Officer and salary increase to $33.71. In addition, officers receive pay incentives such as educational pay and POST Intermediate or Advanced Certification pay. The possibilities are endless! 

The Simi Valley Police Department offers excellent benefits, training and advancement opportunities and special assignments. We offer one of the most competitive benefit packages in law enforcement. The City participates in the California Public Employees' Retirement System (CalPERS). Most of our medical plans (available through CalPERS) are fully paid, including family coverage with no monthly premium expense to the employee. There are 12 plans to choose from, including the PORAC plan (for Sworn personnel only).

We also value our officers by offering a 4/10 work schedule and flexible time off to encourage a healthy work/life balance. 

Our Minimum Qualifications for consideration are:

Equivalent to graduation from an accredited U.S. high school or a passing score on the General Education Development (GED) test.   

Possession of a valid California Class C driver license with an acceptable driving record.

Must be 21 years of age as of the date of hire; a United States citizen or meet citizenship requirements; and be of good moral character with no felony convictions.

 Application process (must meet departmental requirements consecutively for each section):

• Complete online application through CalOpps.
• Complete the National Testing Network (NTN) FrontLine National Written examination after application is submitted or within one year prior to submitting your application. Go to www.nationaltestingnetwork.com to schedule your exam today!
• Or if you have taken a Peace Officer Standards and Training (POST) entry-level examination (PELLET B) and achieved a passing T-Score of 45.0 or better within the last twelve months, submit your results to jobs@simivalley.org to by pass the NTN exam.

Testing process:

• Upon passing a written examination, candidates will be contacted through email to complete a Personal History Questionnaire (PHQ). 
• Candidates who complete PHQ's in an appropriate and timely manner will be invited for an oral interview with Background Detectives and placed on an eligibility list based on interview ranking.
• Top Candidates will undergo a thorough background investigation including a medical, psychological, polygraph, and drug/alcohol screening.
• A Physical Agility testing will include:
  • Phase I:
    • 99 Yard Obstacle Course (time limit 25 seconds).
    • Body Drag (165 pounds) (time limit 14 seconds).
    • Chain Link Fence (time limit 10 seconds).
    • Solid Fence (time limit 13.5 seconds).
    • One Mile Run (time limit 10 minutes).
• Chief's Final Oral Interview.

Please refer to the job flyer for additional benefits information, disqualifying factors and much more.

Position and Duties:

The Senior Executive Analyst (SEA) position will work out of the City Manager’s Office of Emergency Management (OEM) located at 855 N. San Pedro Street, San Jose.   

This SEA position responsibilities include, but are not limited to:

·     Prepares and monitors the OEM budget; prepares revenue estimates and forecasts; establishes fees and charges; prepares and monitors operating budgets, grants, contracts, and other financial transactions.

·     Develops fiscal reporting systems that are reflective of complex operational costs and provides accurate and timely management information for use in the management and administration of the annual OEM budget.

·     Produces and presents cost reports and key performance metrics on a monthly or more frequent basis as needed.

·     Negotiates and develop contracts, grants and special funds to meet specific City or department needs; prepares bids and specifications; monitors timely fulfillment of deliverables by contractor/consultant, reviews compliance of contractor/consultant work progress and accuracy of consultant/contractor billing submitted for work completed.

·     Recommends and writes procedures, oversees the implementation of program policies and procedures, provides training on program requirements and best practices and conducts continuous process evaluation and improvements

·     Supervises professional and support staff, prioritizes and assigns work, conducts performance appraisals, ensures staff meets performance targets, and participates in training and development opportunities.

·     Supports the planning, leadership, and development of a focused effort within the OEM, that could include interdepartmental contact, engagement of contract services, drafting a plan and procedures, training City staff on how to carry out the plan, or other actions necessary to complete the policy, tasks, training and exercises, and efforts to execute the plan.

·     Will be assigned Duty Officer role and responsibilities in support of OEM protocols. 

·     Will be assigned a role in the emergency operations center (EOC) in support of responses to emergencies and disasters.

·     Will be expected to engage in emergency management activities and pursue emergency management training and certifications.

·     Other projects/activities, as assigned.

This recruitment may be used to fill multiple positions in this classification. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Core Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

·     Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

·     Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

·     Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

·     Analytical Thinking - Approaching a problem or situation by using a logical, systematic, sequential approach.

·     Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.

·     Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.

·     Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

·     Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Senior Accountant classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

Salary Range:
$90,729.60 - $110,552.00 Annually
 

The Community Energy Department is seeking to fill one (1) Senior Accountant position in the Budget and Financial Management Division. This position reports to the Division Manager and will work closely with the City’s Finance Department and the City Manager’s Budget Office. Under general supervision, the Senior Accountant will be responsible for developing and maintaining fiscal operations for the department, as well as day-to-day management of the fiscal team. Other responsibilities include monitoring the needs of the accounting function in the department and providing recommendations to ensure the department’s accounting expertise remains in line with financial reporting demands and regulatory requirements. Typical duties of this position may include, but are not limited to: 

• Managing the accounting and financial reporting requirements of San Jose Clean Energy (SJCE);
• Assuring compliance with a variety of regulations and fiscal procedures related to the flow of SJCE funds;
• Preparing periodic financial statements, including SJCE’s annual financial statements, notes to the financial statements and auditor lead sheets;
• In coordination with the City’s internal and external auditors, developing Agreed Upon Procedures for the SJCE program and respond to annual audits of those procedures;
• Working closely with the City’s Finance Department, maintain compliance with the requirements of the City’s General Ledger and ensuring that financial statements/reports are compliant with professional accounting standards and applicable rules and regulations; 
• Implementing any new Generally Accounting Standards Board (GASB) pronouncements related to Clean Energy;
• Overseeing bank reconciliations and ensuring program transactions are properly documented and accounted for;
• Supporting year-end financial audits on behalf of SJCE, including demonstrating compliance with financial policies, procedures and other relevant information to internal and external auditors; 
• Assisting in the preparation of a variety of departmental and City financial reports, including the City’s Comprehensive Annual Financial Report as well as other applicable regulatory reports. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment

 
Competencies:

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

• Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures, policies, and federal and state rules and regulations. 

• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people's ideas and thoughts. 

• Computer Skills – Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. 

• Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. 

• Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach. 

• Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements. 

• Planning – Acts to align own unit’s goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives. 

• Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. 

• Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment allowing others to learn from mistakes; provides motivational support and direction.

NOW HIRING

Lateral Police Officers

You serve the community. We Serve You.

Prime Schedule

• 4 work days
• 4 days off
• 11 hours per shift
• 1 hour paid on-duty workout
• 50 minutes paid lunch

Compensation

• Officer Salary: $9,237 - $11,230.32 monthly (depending on experience)
• Up to 7.5% Educational Incentive Pay
• Bilingual Pay: $150 monthly
• Holiday Pay: 104 hours annually
• Up to 200 hours annual paid vacation
• Longevity Incentive Pay
• Opportunities for Overtime

Assignments and Teams

As a Fremont Police Officer, you will have the opportunity to apply for a variety of assignments and teams, coupled with extensive training.  These include:

• Crime Scene Investigation
• Drone Pilot
• Field Training Officer
• Hostage Negotiation Team
• Investigations
• K9 Unit
• Major Crimes Task Force
• Mobile Evaluation Team
• Patrol
• S.W.A.T.
• School Resource Officer
• Special Investigative Unit
• Street Crimes Unit
• Tactical Emergency Medicine
• Traffic Motor Unit
• and MORE...

Probationary Period

• 18 months from date of hire

• Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.
• Dispatches police and fire personnel or other City services in response to such calls.
• Relays emergency and non-emergency information to public safety personnel in the field.
• Relays information to other agencies as required.
• Monitors multiple frequencies.
• Maintains accurate record of location and status of public safety units.
• Operates a manual dispatch system when necessary.
• Assists in relaying information during response to natural disasters.
• Performs related work as necessary.

Lateral Communications Operators may be eligible to receive a hiring bonus of up to $10,000 paid incrementally over three (3) phases during the first three (3) years of employment. 

DEADLINE TO APPLY: Open Until Filled

Please note, this is the posting for the "Lateral Communications Operator" position. See below for Lateral Communications Operator requirements.

COVID POLICY: The City of Hayward has adopted a mandatory COVID-19 vaccination policy for all new employees issued formal offers of employment on or after February 1, 2022. Under this policy, proof of full vaccination is required as a condition of initial and continued employment with the City unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply.  If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption, which will be required prior to your start date.  You may read the full policy here: COVID-19 Vaccine and Testing Mandate (Download PDF reader)
 

THE POSITION:

 

The City of Hayward is excited to announce its recruitment for the position of Lateral Communications Operator. 

DEFINITION

Under general supervision from the Communications Supervisor, the Communications Operator operates a computer aided dispatch system receiving calls and dispatching police, fire or other City services.

DISTINGUISHING CHARACTERISTICS

This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel.

THE DEPARTMENT

The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.
The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.
 

 

Essential Duties

Duties may include but are not limited to the following: 

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• English usage, including comprehension and grammar.

Ability to:

• Read and comprehend information and instructions.
• Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel.
• Perform several job tasks effectively under pressure for sustained periods of time.
• Memorize and retain information from a variety of sources.
• Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel.
• Assign priorities both to incoming calls and to the dispatch of calls for service.
• Speak clearly and concisely via radio, telephone and in person.
• Respond to requests for emergency and nonemergency services in a professional and courteous manner.
• Type accurately at a speed of 35 words per minute.
• Work various shifts, including day, swing and graveyard as well as weekends and holidays.
• Establish and maintain effective working relationships with those contacted in the course of work.

A complete job description and list of duties can be found at www.hayward-ca.gov.

 

Minimum Qualifications

LATERAL REQUIREMENTS:

Experience: Two (2) years of experience as a public safety dispatcher for a Public Safety Answering Point, including heavy public contact while performing multiple tasks and using a computer-aided dispatch system.

Education: Equivalent to the completion of the twelfth (12th) grade.

Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.

OTHER REQUIREMENTS

Typing Certificate: A typing certificate with 35 net words per minute 

1. Certificates will be accepted from a public school, business school or temporary agency; certificates from Internet testing services and/or home computer CD testing will NOT be accepted.
2. Typing certificate (or signed statement on official letterhead from the testing agency) must be dated no earlier than six (6) months prior to the date of the application filing.
3. Typing certificate (or signed letter) must state all of the following information:

· Five (5)-minute timed typing test.
· Gross typing speed in words per minute.
· Gross number of errors.
· Net words per minute