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DEADLINE TO APPLY: Next review scheduled for April 9, 2021; Open Until Filled

THE POSITION: 
The City of Hayward is excited to announce its recruitment for the position of Communications Operator (Dispatcher).

Note: The eligible list established from this recruitment may be used to fill Call Taker vacancies.
Monthy Salary: $5,541 - $6,732

DEFINITION

To operate a computer aided dispatch system receiving calls and dispatching police, fire or other City services.

DISTINGUISHING CHARACTERISTICS

This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel.

The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.
The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.
 


 

Essential Duties

Duties may include but are not limited to the following: 

Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.

Dispatches police and fire personnel or other City services in response to such calls.

Relays emergency and non-emergency information to public safety personnel in the field.

Relays information to other agencies as required.

Monitors multiple frequencies.

Maintains accurate record of location and status of public safety units.

Operates a manual dispatch system when necessary.

Assists in relaying information during response to natural disasters.

Performs related work as necessary.

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• English usage, including comprehension and grammar.

Ability to:

• Read and comprehend information and instructions.
• Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel.
• Perform several job tasks effectively under pressure for sustained periods of time.
• Memorize and retain information from a variety of sources.
• Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel.
• Assign priorities both to incoming calls and to the dispatch of calls for service.
• Speak clearly and concisely via radio, telephone and in person.
• Respond to requests for emergency and nonemergency services in a professional and courteous manner.
• Type accurately at a speed of 35 words per minute.
• Work various shifts, including day, swing and graveyard as well as weekends and holidays.
• Establish and maintain effective working relationships with those contacted in the course of work.

A complete job description and list of duties can be found at www.hayward-ca.gov.

Minimum Qualifications

EXPERIENCE AND EDUCATION

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience: Two (2) years of heavy public contact experience while performing multiple tasks simultaneously. Public Safety dispatch experience is desirable.

Education: Equivalent to the completion of the twelfth (12th) grade.

Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.

OTHER REQUIREMENTS
Typing Certificate: A typing certificate with 35net words per minute must accompany your application.

Supplemental Information

 
PROBATIONARY PERIOD: Two (2) years

Candidates must submit a completed City of Hayward job application and typing certificate, which fully describe the nature of their professional experience and qualifications.  Be sure to scan and attach a copy of your typing certificate to your on-line application; however certificates may also be emailed to employment@hayward-ca.gov, no later than the date of the oral exam should you be invited to participate. Please be sure to indicate your first name and last name in the email and the position the typing certificate should be applied to.   Applications submitted without all required materials will not be considered.

Based on the information provided, those best qualified maybe invited to the next phase of the process, which may include an oral, practical, and/or written examination.

Next Review - April 9,  2021
Pre-Background Questionnaire Survey - Week of April 12, 2021
*Written Examination (Post Dispatcher Test) - Week of May 17, 2021
Typing Certificate Deadline - Date of Oral Panel 
Oral Panel Interviews - Week of June 28, 2021

Please note; these future dates are tentative and subject to change at the City's discretion.
*Candidates must submit a completed job application and valid typing certificate as described in this bulletin to be reviewed.  Candidates may also provide a POST Dispatcher T-Score of 48 or above from within the last 12 months of the application date by no later than 15 days in advance of the written examination  or participate in the City's administration of the POST Dispatcher Test.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department.  Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

NOW HIRING

Entry-Level and Lateral Police Officers

You serve the community - We Serve You

Prime Schedule

• 4 work days
• 4 days off
• 11 hours per shift
• 1 hour paid on duty workout
• 50 minutes paid lunch

Compensation

• Academy Salary: $8,397 monthly
• Officer Salary: $9,237 - $11,230 monthly
• Up to 7.5% Educational Incentive Pay
• Bilingual Pay: $150 monthly
• Holiday Pay: 104 hours annually
• Up to 200 hours annual paid vacation
• Longevity Incentive Pay
• Opportunities for Overtime

Assignments and Teams

As a Fremont Police Officer, you will have the opportunity to apply for a variety of assignments and teams, coupled with extensive training.  These include:

• Crime Scene Investigation
• Drone Pilot
• Field Training Officer
• Hostage Negotiation Team
• Investigations
• K9 Unit
• Major Crimes Task Force
• Mobile Evaluation Team
• Patrol
• S.W.A.T.
• School Resource Officer
• Special Investigative Unit
• Street Crimes Unit
• Tactical Emergency Medicine
• Traffic Motor Unit
• and MORE...

Probationary Period

• 24 months from date of hire (entry-level and academy graduates)

NOW HIRING

Entry-Level and Lateral Police Communications Dispatchers

You serve the community - We Serve You

Receive the support you need to support others. Be our community's life line.

The Fremont Police Communications Center

As a Fremont Police Dispatcher, you will have the opportunity to apply for different assignments, coupled with extensive training.  The center dispatches all 911 calls for the City of Fremont and the City of Union City.

Prime Schedule

• 4 work days
• 4 days off
• 11 hours per shift
• 50 minutes paid lunch
• 1 hour paid on duty workout

Compensation

• Dispatcher Salary: $7,101 - $8,631 monthly (Lateral salary will be negotiated at the time of hire)
• Tuition Reimbursement $1,500 per fiscal year
• Bilingual Pay: $150 monthly
• 192 hours annual general leave

Collateral Assignment Opportunities

• Tactical Dispatching
• Peer Support
• Mentoring
• Communications Training Officer
• And more...

Amenities and Wellness

• Floor to ceiling windows with a view
• Ergonomic sit-stand workstations
• 24/7 Marketplace
• Masseuse
• On-site gym with a personal trainer

Training Program

36 week POST certification training consisting of classroom instruction, phone training, radio training, and more...

Probationary Period

12 months, which begins after completion of the training program.

Find your purpose by obtaining a career in law enforcement with the City of Simi Valley!

We are looking for those who share a passion to protect, serve, interact, and problem-solve and make Simi Valley safe. We are committed to providing superior police services, that promote a safe community and encourage community partnerships. 

**Paid training provided!**

The Police Officer Trainee is the entry-level position for those who have not yet attended the Peace Officer Standards and Training (POST) certified training academy. The academy is a six month long process and the first step in your law enforcement career. After successful completion of the academy, officers perform a variety of law enforcement duties to protect life and property in accordance with applicable laws.

Trainee's starting salary is $29.50 hourly (while attending the academy), plus excellent benefits.

**Opportunity for Growth Built-in!**

Upon successful completion of the Police Academy, promotion to Police Officer and salary increase to $33.71. In addition, officers receive pay incentives such as educational pay and POST Intermediate or Advanced Certification pay. The possibilities are endless! 

The Simi Valley Police Department offers excellent benefits, training and advancement opportunities and special assignments. We offer one of the most competitive benefit packages in law enforcement. The City participates in the California Public Employees' Retirement System (CalPERS). Most of our medical plans (available through CalPERS) are fully paid, including family coverage with no monthly premium expense to the employee. There are 12 plans to choose from, including the PORAC plan (for Sworn personnel only).

We also value our officers by offering a 4/10 work schedule and flexible time off to encourage a healthy work/life balance. 

Our Minimum Qualifications for consideration are:

Equivalent to graduation from an accredited U.S. high school or a passing score on the General Education Development (GED) test.   

Possession of a valid California Class C driver license with an acceptable driving record.

Must be 21 years of age as of the date of hire; a United States citizen or meet citizenship requirements; and be of good moral character with no felony convictions.

 Application process (must meet departmental requirements consecutively for each section):

• Complete online application through CalOpps.
• Complete the National Testing Network (NTN) FrontLine National Written examination after application is submitted or within one year prior to submitting your application. Go to www.nationaltestingnetwork.com to schedule your exam today!
• Or if you have taken a Peace Officer Standards and Training (POST) entry-level examination (PELLET B) and achieved a passing T-Score of 45.0 or better within the last twelve months, submit your results to jobs@simivalley.org to by pass the NTN exam.

Testing process:

• Upon passing a written examination, candidates will be contacted through email to complete a Personal History Questionnaire (PHQ). 
• Candidates who complete PHQ's in an appropriate and timely manner will be invited for an oral interview with Background Detectives and placed on an eligibility list based on interview ranking.
• Top Candidates will undergo a thorough background investigation including a medical, psychological, polygraph, and drug/alcohol screening.
• A Physical Agility testing will include:
  • Phase I:
    • 99 Yard Obstacle Course (time limit 25 seconds).
    • Body Drag (165 pounds) (time limit 14 seconds).
    • Chain Link Fence (time limit 10 seconds).
    • Solid Fence (time limit 13.5 seconds).
    • One Mile Run (time limit 10 minutes).
• Chief's Final Oral Interview.

Please refer to the job flyer for additional benefits information, disqualifying factors and much more.

NOW HIRING

Lateral Police Officers

You serve the community. We Serve You.

Prime Schedule

• 4 work days
• 4 days off
• 11 hours per shift
• 1 hour paid on-duty workout
• 50 minutes paid lunch

Compensation

• Officer Salary: $9,237 - $11,230.32 monthly (depending on experience)
• Up to 7.5% Educational Incentive Pay
• Bilingual Pay: $150 monthly
• Holiday Pay: 104 hours annually
• Up to 200 hours annual paid vacation
• Longevity Incentive Pay
• Opportunities for Overtime

Assignments and Teams

As a Fremont Police Officer, you will have the opportunity to apply for a variety of assignments and teams, coupled with extensive training.  These include:

• Crime Scene Investigation
• Drone Pilot
• Field Training Officer
• Hostage Negotiation Team
• Investigations
• K9 Unit
• Major Crimes Task Force
• Mobile Evaluation Team
• Patrol
• S.W.A.T.
• School Resource Officer
• Special Investigative Unit
• Street Crimes Unit
• Tactical Emergency Medicine
• Traffic Motor Unit
• and MORE...

Probationary Period

• 18 months from date of hire

• Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.
• Dispatches police and fire personnel or other City services in response to such calls.
• Relays emergency and non-emergency information to public safety personnel in the field.
• Relays information to other agencies as required.
• Monitors multiple frequencies.
• Maintains accurate record of location and status of public safety units.
• Operates a manual dispatch system when necessary.
• Assists in relaying information during response to natural disasters.
• Performs related work as necessary.

Lateral Communications Operators may be eligible to receive a hiring bonus of up to $10,000 paid incrementally over three (3) phases during the first three (3) years of employment. 

DEADLINE TO APPLY: Open Until Filled

Please note, this is the posting for the "Lateral Communications Operator" position. See below for Lateral Communications Operator requirements.

COVID POLICY: The City of Hayward has adopted a mandatory COVID-19 vaccination policy for all new employees issued formal offers of employment on or after February 1, 2022. Under this policy, proof of full vaccination is required as a condition of initial and continued employment with the City unless the employee has applied for an exemption and is awaiting the City’s response or has been granted an exemption, or unless stricter State or Federal legal requirements apply.  If offered employment, you will receive instructions regarding how to provide verification of vaccination or how to apply for an exemption, which will be required prior to your start date.  You may read the full policy here: COVID-19 Vaccine and Testing Mandate (Download PDF reader)
 

THE POSITION:

 

The City of Hayward is excited to announce its recruitment for the position of Lateral Communications Operator. 

DEFINITION

Under general supervision from the Communications Supervisor, the Communications Operator operates a computer aided dispatch system receiving calls and dispatching police, fire or other City services.

DISTINGUISHING CHARACTERISTICS

This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel.

THE DEPARTMENT

The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.
The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.
 

 

Essential Duties

Duties may include but are not limited to the following: 

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• English usage, including comprehension and grammar.

Ability to:

• Read and comprehend information and instructions.
• Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel.
• Perform several job tasks effectively under pressure for sustained periods of time.
• Memorize and retain information from a variety of sources.
• Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel.
• Assign priorities both to incoming calls and to the dispatch of calls for service.
• Speak clearly and concisely via radio, telephone and in person.
• Respond to requests for emergency and nonemergency services in a professional and courteous manner.
• Type accurately at a speed of 35 words per minute.
• Work various shifts, including day, swing and graveyard as well as weekends and holidays.
• Establish and maintain effective working relationships with those contacted in the course of work.

A complete job description and list of duties can be found at www.hayward-ca.gov.

 

Minimum Qualifications

LATERAL REQUIREMENTS:

Experience: Two (2) years of experience as a public safety dispatcher for a Public Safety Answering Point, including heavy public contact while performing multiple tasks and using a computer-aided dispatch system.

Education: Equivalent to the completion of the twelfth (12th) grade.

Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.

OTHER REQUIREMENTS

Typing Certificate: A typing certificate with 35 net words per minute 

1. Certificates will be accepted from a public school, business school or temporary agency; certificates from Internet testing services and/or home computer CD testing will NOT be accepted.
2. Typing certificate (or signed statement on official letterhead from the testing agency) must be dated no earlier than six (6) months prior to the date of the application filing.
3. Typing certificate (or signed letter) must state all of the following information:

· Five (5)-minute timed typing test.
· Gross typing speed in words per minute.
· Gross number of errors.
· Net words per minute

*Effective the first full pay periods following 1/1/2024, a 3% Cost of Living increase and up to 4% equity adjustment will be applied to the hourly wage for the Police Officer Trainee position (totaling 14% in two years).

THE POSITION:

Under direct supervision, the Police Officer Trainee attends a Commission on Peace Officer Standards and Training (P.O.S.T) approved Police Basic Recruit Academy and successfully completes the academic and physical training required for appointment to the classification of Police Officer Recruit II. Police Officer Trainees are considered at-will employees. Police officer probationary status begins when the trainee is sworn in as a Police Officer Recruit II after completion of the police academy.

ESSENTIAL DUTIES:

Duties may include but are not limited to the following:

• Participate in a P.O.S.T certified police academy designed to provide an overview of the criminal justice system including knowledge of laws, police procedures, law enforcement techniques, first aid and physical fitness.
• Receives training to develop an awareness of Police Department functions, as well as the responsibilities of Police Officers and how those responsibilities relate to field operations.
• Receives academy and field training to become a Police Officer.
• Learns proper handling and firing of firearms, report writing and emergency vehicle operation. 
• Develops an understanding and working knowledge of the California Penal, Vehicle, Health and Safety Codes. 
• Develops an understanding of proper evidence collection and preservation methods.
   

*Effective the first full pay periods following 1/1/2024, a 3% Cost of Living increase and up to 4% equity adjustment will be applied to the hourly wage for the Police Officer Lateral position (totaling 14% in two years). *The listed salary does not include an additional 17.5% in potential incentive pay upon completion of FTO or a projected 14% raise paid over the next two years*

THE POSITION:

Under immediate, then as proficiency increases, general supervision of a Field Training Officer, Police Sergeant or higher ranking official, incumbents in this classification perform and document varied law enforcement assignments through working assigned shifts in patrol or on specialty assignments and participating in training; perform related work as required.

ESSENTIAL DUTIES:

Duties may include but are not limited to the following:

• Patrol:

• Respond to emergency calls; administer first aide.
• Investigate reported crimes, suspicious activity, and traffic accidents.
• Investigate unattended deaths.
• Conduct the collection and preservation of evidence at crime scenes.
• Patrol assigned sectors in a marked vehicle to provide preventive and enforcement action.
• Assist citizens in distress and provide information regarding police function/operations.
• Quell domestic disturbances and other disputes.
• Initiate suspicious person contacts and conduct field interrogations.
• Locate and apprehend persons for violations of statutes; arrange for booking, detention, and disposition of arrestees.
• Provide crowd, riot, and traffic control.
• Write reports which are accurate, clear, and concise.
• Testify in court.
• Respond to citizen inquiries and complaints both in an office environment and while on patrol.

• Traffic:

• Perform selective enforcement of traffic violations at identified problem areas; use LIDAR, or other designated equipment.
• Conduct post storage hearings on towed vehicles and review complaints related to towing company activities.
• Author collision reports.
• Conduct investigations for hit and run, injury, and fatal accidents including accident reconstruction.
• Plan, coordinate, and supervise special event traffic control.
• Advise and consult with City personnel on traffic issues.
• Present lectures and discussions to high school students.
• Conduct training for officers on changes in traffic law and reporting techniques.
• Conduct inspections of commercial vehicles for safety, weight, size, and load violations.

• School Resource:

• Investigate and apprehend persons who commit crimes on campus.
• Monitor gang activity as it related to criminal activity both on and off campus.
• Monitor bus stop and other campus areas where potential or ongoing problems exist.
• Act as the liaison between school staff and police department.
• Conduct formal presentations for students and staff; engage in informal discussions of law enforcement with students and staff.
• Coordinate and supervise security at school activities. Refer students to appropriate agencies for assistance.
• Coordinate and implement school fingerprinting program.
• Make home visits to truants; counsel students on minor law infractions.

• Investigations:

• Investigate aggravated, serial, or major crimes; follow up on cases initiated by Patrol.
• Develop leads through informants, police sources, citizens, and/or evidence.
• Interview witnesses; interrogate suspects.
• Collect, preserve, and arrange for proper identification of evidence.
• Prepare and serve search and arrest warrants; conduct search and seizure assignments.
• Review reports for trends; identify suspects and crime patterns.
• Work with the District Attorney in reviewing and preparing cases for court.
   

“This is a continuous recruitment which can be closed at any time without notice.”

The Position 

Under general supervision, protects life and property; performs law enforcement and crime prevention duties; controls traffic flow and regulations; enforces State, Federal and Local laws and performs related duties as required.  An incumbent in the position is a role model of impeccable character, trustworthy, and the will to help serve the community.   Looking for Police Officer I and Police Officer II to join our team.   

Prerequisites

Police Office I:  

Education and Experience:   Any combination equivalent to graduation from high school and completion of P.O.S.T. Basic Academy or Module D Training for Police Officers. 

Licenses, Registrations, Accreditations, etc:   Possession of a valid Class C California Motor Vehicle Operator License; certificate of completion of the P.O.S.T. Basic Academy; standard CPR and First Aid Certificates issued by the American Red Cross.

Police Officer II:

Education and Experience:  Any combination equivalent to graduation from high school and completion of P.O.S.T. Basic Academy or Module D Training for police officers.   At least 2-years' experience as a sworn public safety officer.  

License, Registration, Accreditations, etc: Possession of a valid Class C California Motor Vehicle Operator License; certificate of completion of the P.O.S.T. Basic Academy Certificate; standard CPR and First Aid Certificates issued by the American Red Cross. 

The City of San Mateo Police Department is looking for highly qualified, experienced Dispatchers to join our team!