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TITLE: IT Operations Supervisor
EMPLOYMENT TYPE: Exempt (Full-Time)
DIVISION: Division of Innovation and Technology
APPLICATION DEADLINE: Sunday, May 5, 2024 (1st cutoff April 21, 2024)
PAY RANGE: $1,913.67 - $2,870.51 weekly ($99,511 - $149,267 estimated annual)
WORK LOCATION: San Carlos, CA

JOB SUMMARY: The San Mateo County Transit District is seeking a highly technical IT Operations Supervisor to join our team. Under the supervision of the IT Operations Manager, the Supervisor will coordinate the efficient and effective operations of the Help Desk team for the District, including work direction and supervision of Help Desk staff and coordination with other District information technology staff. This position is responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems or escalate problems to management. The IT Operations Supervisor develops regular reports on help desk contacts, ensures that service levels are met, identifies trends and makes recommendations for service improvements, and provides budgetary recommendations to management for service growth and/or improvement.

IT Operations Supervisor will work closely with various users in San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments and is responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The role will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

EXAMPLES OF ESSENTIAL FUNCTIONS:
• Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on computers, core software products, and related hardware peripherals.
• Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties.
• Act as the subject matter expert and point of contact in problem and major incident resolution.
• Document, track, and report on software and hardware malfunctions; ensure that detailed descriptions of user’s problems are documented in the ITSM; prioritize requests and label according to established procedures.
• Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.
• Proactively identify process improvement opportunities, including end-user training tools, onboarding, and documentation.
• Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed.
• Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.
San Mateo County Transit District, 1250 San Carlos Ave., San Carlos, CA 94070-1306
• Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.
• Manage the inventory of IT assets and coordinate purchase of equipment.
• Supervise staff. Hire, mentor and take appropriate corrective action and/ or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

EXAMPLES OF DUTIES:
• Manage escalations of user issues and assist in resolving complex technical issues.
• Provide on call support as required. Some weekend or after-hours work may be required.
• Develop reports and extract data from Help Desk Service Management system.
• Establish and maintain cooperative and effective working relationships with others.
• Maintain current knowledge of various systems applications and operations.
• Operate a variety of office machines and equipment, including computer hardware and software.
• Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

SUPERVISION: Works under the general supervision of the IT Operations Manager who establishes goals and objectives and evaluates performance.

The position may be filled at either the Building Maintenance Technician I ($25.5464 - $34.2345 per hour) or at Building Maintenance Technician II ($28.2260 - $37.8255 per hour), based on candidate qualifications and experience.

Highlights:

1. Enjoyable blend of field and office work
2. Work in a proactive and collaborative environment that fosters creativity and innovative thinking
3. Embrace a flexible work-life balance with our 9/80 schedule

The City of Thousand Oaks is pleased to offer an opportunity to join the Facilities Division as a Building Maintenance Technician!

We are seeking a customer-focused, accountable, and results-oriented individual to conduct a variety of skilled building maintenance duties with competence and professionalism.  

Primary responsibilities:

• Perform repair and maintenance of City buildings, facilities, and grounds (plumbing, basic electrical, carpentry, remodeling, painting, and a variety of craft work)
• Inspect and perform necessary repairs at assigned facilities for compliance with safety standards
• Install and repair piping for water and air conditioning lines
• Perform rough and finish carpentry for signs, decks, fences, gates, and related items
• Perform electrical repairs (replacing outlets, switches, lighting, and ballasts)
• Build and repair interior cabinetry (counters, cabinets, and shelves)
• Refinish furniture including stripping, staining, and varnishing
• Paint interior and exterior surfaces, equipment, and buildings; operate spray equipment and manual tools
• Perform concrete repairs; set rebar, pour, and finish concrete
• Install and repair flooring, baseboards, hardware, locks, and doors
• Complete routine documentation such as work orders, timesheets, credit card documentation, and incident reports
• Performs related duties as assigned

Note: This position is 100% on-site.  Work Schedule – 9/80 (Monday – Friday 7:00 a.m. – 5:00 p.m. with alternating Mondays off).  The position requires performing after-hours emergency work on an “as needed” basis and on-call duties which are rotated between staff.

The City of Redwood City is recruiting for a dynamic individual to fill the position of ACCOUNTANT.

WHY JOIN THE REDWOOD CITY TEAM?

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values of excellence, integrity, service, collaboration, inclusion and innovation.  Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication.

ABOUT THE POSITION

The City of Redwood City is recruiting for a dynamic individual to fill the position of ACCOUNTANT In the Finance Department, which provides financial support services to an organization with annual expenditures of over $300 million.

This position will report to a Senior Accountant and will be responsible for areas within general accounting and accounts payable.  The selected candidate will provide the department with highly responsible technical and professional staff support. 

Please click on the PDF link below to review the complete job announcement.

Substitute Librarian

$32.00 - $49.64 per hour

Substitute Library Assistant

$22.50 - $34.90 per hour

(Both positions - Temporary/Part-Time)

(Salary placement will depend on experience)

(No benefits available with these position)

Multiple positions available

APPLICATION DEADLINE:   Open and Continuous

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 62,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $172 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

The San Rafael Public Library is accepting applications for Substitute Librarians and Substitute Library Assistants to work in our San Rafael Public Libraries, including Downtown (1100 E Street), Pickleweed (50 Canal Street), and Northgate (5800 Northgate Drive, Ste. 083).  We are looking for people who are available on call, weekends, or other limited shifts.  This is a great opportunity for those interested in working at both a downtown and neighborhood branch libraries, as well as those excited by providing library services to a diverse community.  These are temporary positions, limited to 1,000 hours worked within a fiscal year (July 1 thru June 30) and receive no City benefits.

Substitute Librarians perform professional-level library public service work, including answering reference questions, providing readers’ advisory, providing technical assistance, and presenting programs (as needed).

Substitute Library Assistants perform circulation tasks such as checking materials in and out, and work at the public service desk, assisting patrons with basic requests including answering simple questions, creating new patron accounts, and referring patrons to other staff for more complex questions. 

DESIRED QUALIFICATIONS:

Substitute Librarians:

• Knowledge of Library Services and reference materials; readers advisory; professional practices and techniques of library science; and on-line library systems and information resources.
• Masters in library science issued by a college or university accredited by the American Library Association is preferred.
• Ability to work and effectively communicate with a diverse range of patrons.
• Bilingual in Spanish desired.

Substitute Library Assistants:

• Knowledge of basic office practices and procedures, including the operation of standard office equipment; alphabetical, numerical, and topical filing systems; material organization and structure of libraries; including categories of materials and general arrangement; library technical services terminology and equipment including on-line databases.
• Experience working in public libraries preferred.
• Ability to work and effectively communicate with a diverse range of patrons.
• Bilingual in Spanish desired.

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the city application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  Note:  Prior to appointment, the candidate must pass a background check, driving record (if position requires a valid driver’s license) and fingerprinting.  To file an application, go to:  www.calopps.org.  Select “Member Agencies”.  Select “San Rafael”.  Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20489540.     

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require accommodation, please contact us at (415) 485-3474 before the test date. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.  Such accommodation must be requested by the applicant.

About the Highway Program Deputy Director

The Highway Program Deputy Director, reporting to the Chief of Engineering and Program Delivery, manages a diverse and talented team of seasoned staff who is well-versed on the delivery of capital projects related to the State highway system and other roadways in the county. This position is responsible for directing and leading collaboration on planning, design development (including technical analysis in support of preliminary engineering and final design), project-related right-of-way activities (in coordination with VTA Real Estate), construction management and close out, overall program/project management (including scopes, costs, schedules and quality of work), management of staff resources (both VTA and consultant), coordination with project stakeholders within VTA and beyond (e.g., local agencies, Caltrans, federal agencies, resources agencies, utilities, etc.), and community and other outreach (working with VTA public information and government affairs staff).
 

The City of Berkeley invites you to apply for the position of Recreation Activity Leader in the Parks, Recreation and Waterfront Department! In this role, you will organize, coordinate and lead a wide variety of indoor and outdoor recreation activities at City parks, playgrounds and recreation centers.

Current vacancies are seasonal positions for Summer 2024 (May to August). Recreation Activity Leaders may be assigned to: Tots, Pre-K, or Teen programs, playground programs, Berkeley Day Camp or specialty camps, or youth sports. You will also have the opportunity to work special events.

MINIMUM QUALIFICATIONS

A typical way of gaining the knowledge, skills and abilities for this classification is:
Equivalent to graduation from high school and either:

1) Two (2) years of progressively responsible experience leading a variety of athletic and recreation activities;
OR
2) Completion of major college coursework leading to a degree in recreation, physical education, group work or a closely related field may be substituted for the above experience on a year-for-year basis;
OR
3) Extensive training and/or experience in a specialized field of endeavor such as dance, ceramics, photography or nature study which has occurred over a period of several years and has resulted in an acceptable level of expertise and the ability to impart knowledge of this field to others.

The City of Mill Valley is seeking a self-directed problem- solver with an entrepreneurial spirit, high standards of excellence, and demonstrated commitment to public service and program development.

Under the direction of the Recreation Supervisor, the Recreation Coordinator II – Aquatics Safety manages the City’s Aquatics lifeguards and scheduling, including lap swim, water-walking, lifeguard certification, community CPR/First Aid classes and JR Lifeguard program.  This position also supervises all lifeguards, senior lifeguards and provides key assistance to the Recreation Supervisor on all related matters (works closely with Recreation Coordinator I- Aquatics programs to support division goals and activities).

The Aquatics & Fitness Center is a 7-day a week operation.

Recreation Coordinator II schedule may include Saturdays and Sundays and is subject to change depending on facility and supervisor needs. 

ESSENTIAL DUTIES:

• Recruit, hire, manage, train, schedule, audit, discipline and evaluate staff, contractors, interns, and volunteers.
• Schedule and provide regular in-service training for aquatics staff.
• Schedule and provide regular class and certification offerings necessary to staff for the proper operation of a public pool facility.
• Manage and develop the swim lesson program to balance and meet the needs of the community and the goals of the Department.
• Plan, develop and implement programs and events.
• Evaluate the progress and effectiveness of scheduling and programming utilizing measurable outcomes.
• Coordinate with local police and fire agencies for emergency response protocols.
• Assist in the development of policies, procedures, contracts, and manuals for facility users and staff.
• Work with local organizations, businesses, school personnel, parents, and community members in developing recreational programs and activities.
• Maintain all personal certifications and be available to lifeguard, teach swim lessons, and otherwise supplement line staff when needed.
• Provide assistance and guidance to facility users, anticipate and resolve problems, provide quality customer service.
• Perform related duties and responsibilities as required.

*Please review Job Description for a complete list of duties.

Resumes/cover letters will not be accepted in lieu of the City’s official application through Calopps but should accompany the application. 

Filing deadline is: 9:00pm Saturday, May 11, 2024.

Please make sure to submit resume, cover letter, certifications, and complete supplementary questions. 

INTERVIEW SCHEDULE:

Round 1 will be scheduled for Wednesday, May 15, 2024, in person. 
Round 2 will be schedule for Wednesday, May 22, 2024, in person.

Applications are being accepted for the position of Project Read- Adult Program Intern with the Library Department.

APPLICATION DEADLINE: April 30, 2024 or upon receipt of the first 50 online applications, whichever occurs first. 

INTERN POSITION:                         Project Read - Adult Program Intern

DEPARTMENT:                                 Library

TERM OF ASSIGNMENT:                June 3 – August 2, 2024

HOURS PER WEEK:                          15-20 hours

COMPENSATION:                            Undergraduate Students: $23-$30/hour

                                                          Graduate Students: up to $35/hour

Next Generation Regional Internship Program

In conjunction with the Two-County (San Mateo and Santa Clara) Regional Internship Program, the City of South San Francisco offers paid summer internship opportunities for current undergraduate and graduate college students who are interested in contributing to the community. An internship with the City of South San Francisco offers valuable, real-world job experience in a local government setting. Through this internship, you will gain exposure to a wide variety of programs and services, while enhancing and sharpening your writing, presentation, research, analysis, and critical thinking skills. As part of the Two-County Regional Internship Program, this experience will also be supplemented with learning forums and access to professionals in your interested field.

These paid positions are part-time and do not include benefits. The intern position is a temporary assignment for summer 2024. These positions include flexible scheduling and College/University credit may be provided, as applicable. Interns receive direction and guidance from a supervisor who is traditionally part of the management staff.

Project Description

The goal for the NextGen intern will be to support the Literacy Services Coordinator in the development of action plans for the literacy program. Duties and responsibilities include:   administering foundational literacy skill assessments to adult learners; assisting with the development of literacy training materials for volunteers; conceiving, developing, and executing unique and engaging social media and outreach campaigns.   In consultation with the Literacy Services Coordinator, review literacy assessment data and recommend practice activities.

Project Outcomes

Interns will be working with the Literacy Services Coordinator and Project Read team to develop and identify outreach strategies for our diverse adult learner population and to increase program enrollment and retention of tutors for Project Read. Interns will create social media content and flyers to engage both adult learners and volunteers.   Help the Literacy Coordinator build an effective survey of current learners and tutors to identify areas of growth and improvement for the program. Interns will be introduced to methods and principles of teaching adults including English language learners who have passed the initial Project Read assessment. Interns will create and support the implementation of relevant community workshops that fit the needs of Project Read adult learners and volunteers all while research learning objectives and present concepts using concrete examples using principles of andragogy.  

Applications are being accepted for the position of Fleet Management Intern with the Public Works Department.

APPLICATION DEADLINE: UNTIL FILLED

INTERN POSITION:                         Fleet Management Intern

DEPARTMENT:                                 Public Works

TERM OF ASSIGNMENT:                June 3 – September 30, 2024

HOURS PER WEEK:                          20-40 hours, depending on availability

COMPENSATION:                            Undergraduate Students: $23-$30/hour

                                                          Graduate Students: up to $35/hour

Next Generation Regional Internship Program

In conjunction with the Two-County (San Mateo and Santa Clara) Regional Internship Program, the City of South San Francisco offers paid summer internship opportunities for current undergraduate and graduate college students who are interested in contributing to the community. An internship with the City of South San Francisco offers valuable, real-world job experience in a local government setting. Through this internship, you will gain exposure to a wide variety of programs and services, while enhancing and sharpening your writing, presentation, research, analysis, and critical thinking skills. As part of the Two-County Regional Internship Program, this experience will also be supplemented with learning forums and access to professionals in your interested field.

These paid positions are part-time and do not include benefits. The intern position is a temporary assignment for summer 2024. These positions include flexible scheduling and College/University credit may be provided, as applicable. Interns receive direction and guidance from a supervisor who is traditionally part of the management staff.

Project Description

Intern will work with fleet management staff to populate fleet management software with data and create custom reports with data. Intern will also be involved in integration and migration of data from other platforms such as fueling logs.

Project Outcomes

This project will aid in streamlining fleet operations, inform future policy and purchases, and improve data retention. Intern will learn to plan and complete a multi-faceted project requiring cross departmental collaboration.

The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business. Moreover, San José is the center of cultural, government and economic activity for the region. The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration. The City's Department of Public Works (DPW) is seeking an individual whose values align with the values of the City's employees

The Public Works Department is responsible for delivering capital improvement projects for a wide variety of City facilities and infrastructure, maintaining City facilities and fleet assets, facilitating and regulating development activities, and providing animal care and services. The Department is committed to high-quality service, partnering with the community, and providing an excellent environment in which to work.

The Department of Public Works is currently seeking to fill 1 full-time Air Conditioning Mechanic vacancy in the Facilities Division. This position will be posted for a total of 6 weeks, and will close on May 7th. There will be a "first look" on April 16th. We encourage you to submit your application by this date to ensure you are considered during the first round.

Salary range for this classification is $93,267.20 - $113,297.60 annually. Actual salary shall be determined by the final candidates' qualifications and experience.

In addition, the City of San Jose recognizes the following 15 holidays:

• New Year's Day
• Martin Luther King Jr. Day
• Lunar New Year
• President's Day
• Cesar Chavez Day
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Indigenous People's Day
• Veteran's Day
• Thanksgiving Day
• Day After Thanksgiving Day
• Christmas Eve
• Christmas Day

In addition to the starting salary and paid holidays, employees accrue 80 hours of Vacation, 24 hours of Personal Leave, and approximately 8 hours of Sick Leave per month. These benefits are in accordance with the Memorandum of Agreement between the City of San Jose and the International Union of Operating Engineers, Local No.3 (#OE3)

Enjoy working with an H.V.A.C. Team that embraces, mutual respect for one another as well as work life balance mindset. Overtime opportunities are available. City Service vehicle, tools, laptop provided as well as annual Safety Boot Voucher. Tuition reimbursement program and 457 deferred compensation program are more examples of the benefits available here at the City of San Jose.

The Air Conditioning Mechanic position is responsible for performing HVAC duties at more than 200 civic building sites across San Jose. The position will be responsible for performing the operational support, adjustment, troubleshooting, repair and preventative maintenance of heating, ventilating, air conditioning systems and auxiliary equipment.

Duties include but are not limited to:

• Repair of Rooftop package units, Air Handlers and split systems.
• Inspecting, repairing, performing preventative maintenance and routine testing of heating, cooling, air-conditioning, ventilating equipment and controls; and chiller and low pressure boiler maintenance.
• Servicing DX refrigerant and hydronic chilled/hot water distribution piping systems and components and HVAC units for
• commercial facilities.
• Repairing/replacing actuators, valves, compressors, controls, etc. in a refrigerant or hydronic piping system or HVAC unit.
• Using safe job practices, including wearing the proper PPE and making the job area safe before proceeding to work.
• Maintains cooling towers and sump basins as well as filtration systems.
• Responds to calls for emergency repair service.
• Maintains operating logs and related records.
• Replaces sub-assembly units; inspects safety cut controls.
• Performs other related work as required.

Incumbents are expected to work independently and exercise judgment and initiative. Incumbents should possess ability to lift, carry, push, and pull materials and objects averaging a weight of 50 pounds, or heavier weights, in all cases with the use of proper equipment.

In addition to the above physical requirements, the following is a general statement of physical/environmental elements.

Possess ability to:

• Move between/within work areas, including but not limited to sitting, standing, and walking on various surfaces, turning,
• bending, grasping, and making repetitive hand movements;
• Communicate in person and over the telephone or radio;
• Maintain professional demeanor during interactions with staff, customers and the public.

When assigned to an office environment, possess ability to:

• Operate, access, enter, and retrieve data using standard office equipment, including but not limited to a computer or tablet;
• Read printed materials and a computer screen;
• Be exposed to moderate noise levels and controlled temperature conditions.
• When assigned to fieldwork, possess ability to:
• Maintain strength, stamina, and mobility to perform medium to heavy physical work;
• Lift, carry, push, and pull materials and objects averaging a weight of 50 pounds, or heavier weights, in all cases with the use of proper equipment;
• Identify problems or hazards, work in confined spaces and around machines, and climb/descend ladders;
• Operate, inspect, and repair varied hand and power tools and construction equipment;
• Operate a motor vehicle and visit various City sites;
• Be exposed to unpredictable working conditions including but not limited to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, hazardous physical substances, fumes, dust, and air contaminants

Selected candidate will need to successfully complete a background check.