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TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The Information Technology Department’s Development Services Solutions team is seeking qualified candidates to fill the Information System Analyst positions to support the development and maintenance for several Off-The-Shelf (OTS) and custom systems and applications that support operations of the Planning, Building, Code Enforcement department and the Development Services process at the City of San Jose. The primary role of this position is to act as technical lead in supporting and managing diverse departmental business systems that include web and client servers’ application, database, Permitting and Compliance, public web portal, Business Intelligence, GIS, Inspection scheduling/Dispatch, Digital Inspection and performing all duties necessary for maintaining, supporting and optimize systems.  This position must ensure business processes for users are documented and that systems meet customer expectations.  This position is responsible for ongoing user training, report creation, systems administrations, system support, maintenance, and programming efforts and must maintain excellent customer relations.

The ideal candidate must be able to work in a dynamic environment and can effectively perform operational tasks in addition to implement projects.  This is a professional level in the IT professional management IT series and will be expected to act in a supervisory role over Sr. System Application Programmers and System Application Programmers.

Typical duties include but are not limited to: 

• Administering business and data systems that support regulatory processes through to field staff, preferably including Building, Planning, and Code Enforcement (PBCE) business processes inside a large municipality.
• Writing application code in Active Server Page (ASP), ASP.Net, Visual Basic, PL/SQL, Java, and/or JavaScript.
• Leading effort to resolve outages, troubleshooting, escalations, and communications for all support issues within portfolio.
• Acting as technical expert providing direction, guidance, delegation, and project management within project team while adhering to City standards and protocols for cybersecurity, project management, and infrastructure management.
• Ensuring software coding and systems administration best practices to maximize uptime/availability and customer satisfaction.
• Develop and document comprehensive plans for systems development and implementation.
• Providing supervision to staff and guidance to vendors for ongoing and emergency support, system monitoring, and alerting services for legacy and new systems.
• Works cooperatively with users to modify existing processes as needed to accommodate new business needs.
• Communicating to users on maintenance and support issues, both planned and unplanned.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

• Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.   Knowledge of JAVA, JavaScript, Oracle PL/SQL, Active Server Page (ASP), Crystal Report, and Web Application Development.
• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
• Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problems(s); collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Project Management – Ensures support for projects and implements agency goals and strategic objectives.
• Supervision – Establishes realistic priorities within available resources; provides motivational support; empowers others.
• Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

The Development Services Solutions team is responsible for several Off-The-Shelf (OTS) and custom systems and applications that support daily operations of the Planning, Building, Code Enforcement department and the Development Services process at the City of San Jose. The Information Technology Department’s Development Services Solutions team is seeking for two qualified candidates to fill the Senior Applications Developer positions to support the development and maintenance of the above systems and applications as well as to assist with emerging needs around data analysis, data extraction, data mapping, and reporting functions associated with the above systems and business requirements. The ideal candidate should have technical experience in at least one or more items in each of the following four skills groups: 

1.    Systems: Granicus AMANDA, SAP Crystal Reports, Yellowfin and/or Power BI, Enterprise Content Management, Enterprise Service Bus (ESB) such as Mule ESB, and/or Case Management/Tracking systems.

2.    Languages: PL/SQL, SQL, Java, JavaScript, HTML/CSS, Visual Basic, and/or ASP

3.    Integration Development Environments (IDEs): Eclipse, Toad, SQL Developer Oracle Developer, API and Web Services development, and/or Mule ESB AnyPoint IDEs.

4.    Others: Project Management concepts, business requirement gathering, version control system (Git, CVS), software testing methodologies, Automation test tools, Office 365 Suite, Alphinat’s SmartGuide, Windows Desktop and Server OS environments, basic system administration, RESTful Webservices, data structures, web based technologies (Angular, React, Spring), and/or IIS and J2EE server administration.

The Development Services current technology portfolio includes:

·         Permitting and Compliance (Granicus AMANDA)

·         Public Portal, https://sjpermits.org/permits/online-permits.html

·         Business Intelligence (Crystal Reports, Yellowfin Analytics and Reports, and Power BI)

·         Electronic Plan Review

·         Geographic Information System Mapping (GIS) Viewer

·         Digital Inspections

·         Resource Planning and Scheduling (custom inspection scheduling and assignment)

·         Document Scanning and Conversion (Panagon Capture, and custom scanning and indexing application)

·         Collaboration (SharePoint)

·         Enterprise Content Management (Custom and SharePoint)

Duties may include but are not limited to:

·        Developing new or customizing existing systems and applications using PL/SQL, SQL, Java, Visual Basic, JavaScript, ASP, and/or HTML/CSS using Agile development practices.

·        Documenting defects and feature enhancements

·        Gathering reporting requirements, conducting data analysis and creating reports using Yellowfin, Crystal Reports and Power BI.

·         Maintaining and upgrading existing systems and applications.

·         Providing end-user training and support.

·         Preparing and updating end-user and technical documentation.

·         Mentoring team members and reviewing code.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Customer Service – Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

The City of San José’s Information Technology Department is seeking a Lead SharePoint Administrator responsible for design and implementation of Microsoft's collaboration platform within the organization. The ideal candidate should possess strong technical experience to design and implement innovative solutions utilizing the Microsoft SharePoint platform, ensure the success of SharePoint deployments, and support services delivery at an enterprise level. 

Duties may include but are not limited to:

• Developing strategy, roadmap, and feature enhancements for a City-wide enterprise content management and records management solution.

• Defining Physical Architecture, Logical Architecture, and Capacity Planning and making sure the environment is scalable.

• Defining the Information Architecture, Taxonomy and Term Store for the whole Enterprise.

• Implementing best practices and Governance for SharePoint Online/On-prem, OneDrive, MS Teams, and Power Platform specifically Power Automate (Power BI, Power Apps, and Power Virtual Agents).

• Creating access control policies/plans for SharePoint Online, OneDrive, MS Teams, and Power Platform specifically Power Automate (Power BI, Power Apps, and Power Virtual Agents).

• Participating in Architectural Peer Review activities with other groups such as O365, Database Administration (DBA), Active Directory (AD), Network and Security teams, to ensure that there is no point of failure.

• Documenting, managing, and maintaining the SharePoint security, applications, libraries, and integrations.

• Leading site migrations and SharePoint modernization projects.

• Defining project deliverable standards and ensuring quality of customer deliverables and alignment to industry best practices.

• Working with developers to deploy custom applications and solutions to production and pre-production environments.

• Managing Service applications and creating web applications and site collections. 

If you are looking for an exciting opportunity to help a City thrive through collaboration technology and possess an excellent track record leading SharePoint solutions, then this is the role for you!

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Benefits of Working for Berkeley

Berkeley, California is a small city with a big reputation. At just ten square miles of land and seven square miles of water, Berkeley is famous around the globe as a center for academic achievement, scientific exploration, free speech, and the arts, and home to over 50 parks, a top-ranked university, and the largest public marina in the San Francisco Bay.

As an employer, the City of Berkeley offers all the benefits of a career in the public sector while fostering diversity, creativity, and innovation. Join a team of high-caliber, experienced staff with a shared mission of serving the Berkeley community and promoting an accessible, safe, healthy, environmentally-sound and culturally-rich city.

Benefited employees receive a myriad of financial and other benefits, including CalPERS pension and other retirement plans, medical and dental coverage, tuition reimbursement, paid time off and more.

Job Opportunity

The City of Berkeley invites you to apply for the position of Assistant Civil Engineer! In this role, you will have the opportunity to work on capital improvement projects in the Parks, Recreation & Waterfront Department or the Public Works Department. You will perform professional office and field civil engineering work related to the planning, design, construction and maintenance of these projects. This position requires a California PE license.

The Parks, Recreation & Waterfront Department maintains more than 50 parks and operates the largest public marina on the Bay. Engineers in this department work on projects at parks, community centers, recreation centers, the waterfront, pools, camps, and related facilities and infrastructure.

The Public Works Department supports the City’s extensive network of public infrastructure. Engineers in this department work on projects across the city that advance City initiatives such as the Climate Action Plan, Pedestrian Plan, and Vision Zero. Program areas within Public Works include Facilities, Sanitary Sewers, Sidewalks, Streets, and Storm Drains.

Minimum Qualifications

A typical way of gaining the knowledge, skills, and abilities for this position is:
Equivalent to graduation from a four-year college or university with major coursework in civil engineering and two (2) years of professional civil engineering experience in design and construction work at a level equivalent to the City of Berkeley Junior Public Works Engineer classification.

Other requirements include:

• Possession of a California State Certification of Registration as a Professional Engineer
• Possession of a valid California driver's license with a satisfactory driving record

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, please complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The City of San Jose is seeking an Enterprise Client Services Manager (Enterprise Supervising Technology Analyst) for the Information Technology Department (ITD). 

The Information Technology Department houses a team of customer-centric technicians and engineers to support the use of technology by City employees and the public. As the Enterprise Client Services Manager, the incumbent will be responsible for overseeing and managing that team of engineers and technicians ensuring excellent endpoint management services and day-to-day customer support services. 

The City of San José believes in the model of utilizing technology as a means for increased optimization as well as cost savings. With significant technology refresh and upgrade, there is a greater need for highly skilled technical hands-on leadership, oversight, and project management. 

This position requires strong technical hands-on experience and leadership skills as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to an ever-changing business as well as an ever-changing technical environment. The ideal candidate must take full ownership of managing all endpoint services and operations and successfully lead projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. Most importantly, a team leader, team player, and positive attitude are essential to this position.

Key duties may include but are not limited to:

• Managing a Tier-1 helpdesk team to provide excellent customer service requested via online tickets, phone, and walkups.  
• Providing endpoint services management for UCaaS/VoIP, PCs (Windows 10/11 OS), conference rooms, Zoom, etc.
• Designing and overseeing implementation for newly introduced client service project initiatives and ensuring operationalization transitions to the IT Tier-1 support.
• Managing the ticket queues ensuring quality service and promoting fast turnaround time.
• Maintaining and improving the Information Technology Infrastructure Library (ITIL) based operational standards and services.  
• Overseeing customer hardware/software quoting and purchasing operations.
• Monitoring and providing analysis of reports and metrics to management and customers as needed.
• Coordinating and managing key third-party vendor relationships.
• Creating and managing training and development plans for direct reports. 
• Tracking maintenance renewals and subscriptions for users-owned services, hardware, and/or applications.
• Managing escalations and/or complaints and utilizing best judgment and discretion to resolve them.
• Improving customer service quality results by conducting surveys; evaluating and re-designing processes; establishing and communicating service metrics; and, monitoring and analyzing results.
• Improving productivity, quality, and customer-service standard based on customer services metrics. 

Please note that the Enterprise Client Services Manager (Enterprise Supervising Technology Analyst) position is currently eligible for a hybrid telework schedule - working remote and onsite schedule is subject to change.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

The ideal candidate will also possess a combination of the following knowledge and experience:

• Experience in management and strategic technical roadmaps for UCaaS, Security Patch Management, Enterprise Print Management, and/or Zoom.
• Strong technical hands-on experience in in designing, configuring, implementing, managing and troubleshooting in IT Service Management (ITSM). 
• Experience developing standards for ITSM workflows and the Enterprise service catalog.
• Strong knowledge and understanding of the ITIL Standard. 
• Experience managing IT Tier-1 support team. 
• Demonstrates customer service skills to address any customer concerns or escalations.
• Experience creating and updating technical documentation.
• Experience managing processes and process improvements for Tier-1 operations and client services support.

Project Management – Ensures support for projects and implements agency goals and strategic objectives.

Customer Service – Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Supervision – Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Conflict Management – Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. 

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
 
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.     

1. Please select the areas of technical competency where you have comprehensive Enterprise level management experience (check all that apply):
   • Windows 10/11 OS
   • Enterprise Print Management
   • Unified communications as a service (UCaaS) and/or VoIP
   • IT Service Management (ITSM) Workflows
   • Enterprise Service Catalog
   • Security patch management
   • Zoom 
   • None of the above
2. Do you have hands-on experience with an ITSM implementation project from beginning to end? If yes, please describe in detail the project scope (including the size of the implementation team), your role in the project, and any challenges you encountered.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.  

If you have questions about the duties of these positions, the selection or hiring processes, please contact Tram Nguyen at tramt.nguyen@sanjoseca.gov.

The Department

The Public Works Department plays a key role in shaping the community and its future as Fremont. Public Works is responsible for engineering, transportation, civic facilities, inspections, and maintenance for the City. The Engineering Division within Public Works helps deliver land development projects, executes the design and construction of public projects, and maintains and enhances the City’s transportation network.

The Position

The Facilities Design and Construction Project Supervisor I/II will be a member of the Public Works Department and reports to the Facilities and Real Property Manager. Public Works is responsible for the daily maintenance and upkeep of city infrastructure and design and construction of new or improved public facilities. Key responsibilities of the Facilities Design and Construction Project Supervisor I/II include project management, liaison, inspection, and contract administration for the design, construction, and modification of over 150 City buildings and structures.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.  

Why City of Berkeley?

Berkeley is a small city with a big reputation. At just ten square miles of land and seven square miles of water, we’re home to over fifty parks, a top-ranked university, and the largest public marina in the San Francisco Bay. And we’re famous around the globe as a center for academic achievement, scientific exploration, free speech, and the arts.

As an employer, the City of Berkeley offers all the benefits of a career in the public sector while fostering diversity, creativity, and innovation. Join a team of high-caliber, experienced staff with a shared mission of serving the Berkeley community and promoting an accessible, safe, healthy, environmentally sound and culturally rich city.

The Position

The Community Development Project Coordinator (CDPC) acts as a project leader in the City's community development program activities. This position is responsible for coordinating various phases of projects and implementing activities of economic development and housing. Duties include handling requests for grant funding, contract compliance matters, operations support, data analysis, and development and administration of policies, procedures, and budgets. 

View the class specification here.

The Departments

Health, Housing & Community Services

• In Affordable Housing Programs, the CDPC provides project leadership and implements a variety of programs related to affordable housing development, rehabilitation, program administration, and policy development and implementation. Candidates will have significant interaction with housing developers, owners, managers, tenants and applicants. Ideal candidates will have a solid understanding of affordable housing financing and/or housing policies and programs, resourcefulness in responding to challenges, and proficiency in drafting, negotiating and executing the mechanisms for ensuring the community's interests. 

• In Labor Standards and Employment Programs, the CDPC works to ensure the City is in compliance with relevant local and federal ordinances/regulations. The Berkeley Municipal Code (BMC) contains several locally adopted labor and employment programs. The City is also an entitlement jurisdiction, and receives an annual funding awards from the federal Department of Housing and Urban Development (HUD). 

Public Works

• In Real Property Services, the CDPC provides lead direction to staff, advises City Management on program implications of operational or financial activity, and makes recommendations regarding areas such as project restructuring, funding alternatives, and cost analysis. Incumbents have considerable latitude to exercise independent judgment, particularly when representing the City Manager or department in meetings with other agencies, boards and commissions and community groups.

• In Electric Mobility, the CDPC leads the City's efforts to fulfill the Berkeley Electric Mobility Roadmap. This plan aims to create a fossil-free transportation system that integrates with and supports the City’s ongoing efforts to increase walking, biking, and public transportation use in the City, and ensures equitable and affordable access to the benefits of clean transportation. Incumbents will organize the Electric Mobility Implementation Working Group, manage the development of City-owned electric vehicle charging infrastructure, track and develop programs utilizing emerging mobility options, and catalyze actions such as pilot projects and new best practices.

City Manager 

• In the ​​​Office of Economic Development, the CDPC provides assistance to new and growing businesses in Berkeley and the business district organizations that represent them. They will perform a range of economic data analysis, prepare reports and presentations for the City Manager, City Council, and various boards and commissions, manage Berkeley's Revolving Loan Fund, and manage contracts with one or more Berkeley Business Improvement Districts (BIDs). Incumbents will also act as liaison with various district-based business organizations to help them promote and develop their districts, build local capacity and promote positive neighborhood economic development outcomes. They will advise businesses seeking to grow in or relocate to Berkeley and link them with property owners, brokers and other sources of business assistance. 

Required Qualifications

Equivalent to graduation from a four-year college with major coursework in business, planning, or public administration or a closely related field.

AND

Four (4) years of professional project management experience in community development, such as housing, economic development, public works, or planning. Lead and/or supervisory experience is desirable.

A master's degree in a related program is desirable and can be substituted for one (1) year of the required experience.

OTHER REQUIREMENTS: A valid California driver's license is desirable. Must be able to attend evening meetings.