Under immediate supervision, performs a wide variety of technical and clerical law enforcement support duties related to taking police, fire and medical emergency requests for service from the public and tracks and dispatches field units as appropriate; gathers, records, maintains, retrieves and distributes law enforcement data and information; enters reports and data into a variety of automated law enforcement records systems; ensures that records and information are accurate, clear and comprehensive for law enforcement personnel and the general public; learns applicable policies, procedures and work methods associated with assigned duties; performs other related duties as required.
Public Safety Dispatcher I: The Public Safety Dispatcher I is the entry level class in which incumbents learn to perform and perform Police Dispatcher duties under immediate supervision. This classification is alternatively staffed with Public Safety Officer II and incumbents may advance to the higher level after gaining experience and demonstrating a level of proficiency that meets the qualifications of the higher class.
Public Safety Dispatcher I: Receives immediate supervision from the Police Office Supervisor or a Watch Commander. Incumbents of this class do not routinely exercise supervision.
ESSENTIAL FUNCTIONS: (include but are not limited to the following)
• Receives and enters calls for police, fire and medical service in CAD; dispatches and tracks field units; interprets level of service needed through information obtained from field officers or citizens; coordinates multi-agency responses when necessary; transfers calls to appropriate agencies if warranted.
• Responds to questions and concerns from the general public, department staff and other agencies; takes and records telephone and counter reports; provides information as appropriate and resolves service issues and complaints.
• Enters and maintains accurate data and information into the California Law Enforcement Telecommunications System (CLETS) including stolen vehicles, and missing and unidentified persons; enters and retrieves information from a variety of state and local automated systems; validates selected records from the Department of Justice files including vehicles, boats and missing persons; releases impounded vehicles; processes reports and citations; collects and maintains statistical information.
• Learns and develops an understanding of applicable policies, procedures, and work methods associated with assigned duties
• Photocopies and distributes crime, incident, arrest and accident reports to the general public and various agencies such as the Department of Justice (DOJ), California Highway Patrol, District Attorney, Department of Motor Vehicles (DMV) and insurance companies; prepares reports for court; applies federal, state and local laws when releasing information.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public.
PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS:
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing reports and retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone, dispatch and face to face service. The need to lift, drag, and push files, paper, and documents weighing up to 25 pounds also is required.
Education and/or Experience:
Any combination of education and experience that has provided the knowledge, skills and abilities necessary for a Public Safety Dispatcher I/II. A typical way of obtaining the required qualifications is to possess the equivalent of: One year of work experience involving significant contact with the public, or performing work that includes multi-line telephone systems and a high school diploma or equivalent.
Possession of, or ability to obtain a valid Class C California driver’s license. Must obtain a Dispatch Certificate from P.O.S.T. within one year of appointment as a Public Safety Dispatcher I.
Previous dispatcher experience, with a basic POST dispatcher certification is preferred.
KNOWLEDGE/ABILITIES/SKILLS: (The following are a representative sample of the KAS’s necessary to perform essential duties of the position. The level and scope of the knowledge and abilities listed below vary between the I and II levels.)
Knowledge of: Civil, criminal, and municipal provisions relating to the various activities of the Police Department; law enforcement, fire, and other operating procedures and functions of the Department as they relate to the dispatch function; geography of the City and the surrounding environment; legal and procedural techniques and regulations regarding transmission and reception of public safety radio traffic; basic radio and related equipment maintenance
Ability to: Perform a variety of complex work with speed and accuracy; remain calm under emergency situations; learn to operate specialized law enforcement automated information and communication systems; work flexible hours including evenings, weekends and split shifts; learn basic Spanish speaking skills that allow for communication regarding addresses, locations, time descriptions, etc.; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships; pass all other stages of the recruitment / selection process including a skill and ability test, oral interviews, comprehensive background Investigation, polygraph/Computer Voice Stress Analysis exam, and post-job offer medical exams including a psychological evaluation, drug screen, general medical exam, baseline vision and baseline hearing tests.
Skill to: Operate an office computer and a variety of word processing and software applications; effectively operate specialized law enforcement automated information and communication systems; type accurately from clear copy at a rate of 35 words per minute.
Medical: City-paid for employees and dependents. (Variety of plans offered through PERS - employee may pay a portion of premium for plan chosen)
Life: City-paid $45,000 Life and Accidental Death and Dismemberment for employees.
Dental: City-paid for employees and dependents
Vision: City-paid for employees and dependents
0 - 4 years = 88 hours/year
5 - 9 yrs = 132 hours/year
10 - 14 yrs = 144 hours/year
15 -17 yrs = 156 hours/year
18 + yrs = 208 hours/year
Holidays: Sick Leave:
10 paid holidays per year 12 days per year
Plus 1 floating holiday
2.0% at 60 California PERS for classic PERS Miscellaneous or 2.0% at 62 California PERS for PEPRA Miscellaneous (new staff).
Optional program with no City match
City Participates in Social Security.
This is a continuous recruitment, but the City will periodically check and test candidates for any openings.
Each candidate asked to move forward in the process will be required to pass a skill and ability test, oral interviews, comprehensive background Investigation, polygraph/Computer Voice Stress Analysis exam, and post-job offer medical exams including a psychological evaluation, drug screen, general medical exam, baseline vision and baseline hearing tests.