The Office Assistant I provides administrative support to the Recreation & Community Services Department, which includes program registration, facility reservations, recordkeeping, customer interaction and point of sale. Duties include responding to phone, mail, email and in-person inquiries, as well as requests from citizens, employees and other City departments. The Office Assistant I performs receptionist duties, including: typing, word processing, use of computer programs and applications, recordkeeping, organizing and compiling data, filing, computerized data entry, organizing calendars, working efficiently and effectively within Recreation & Community Services Department and other departments with minimal supervision and with outstanding customer service. This is a part time position that averages 25 hours per week.
GENERAL ACCOUNTABILITIES: The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.
- Serve as the Recreation & Community Services Department’s first line of customer contact
- Establish and maintain positive relationships with customers, employees, contractors and volunteers
- Advise customers on the selection of programs that best fit their areas of interest
- Assist customers in determining which rental facility to use for their events
- Support annual & quarterly instructor management tasks
- Enter activity data into the registration software
- Performs other administrative/clerical duties as assigned
MINIMUM POSITION REQUIREMENTS:
KNOWLEDGE OF: Basic office practices and procedures, including filing and the operation of standard office equipment, computers, related software, phone systems, fax/copy machines and email communications; Microsoft Office Suite including Word, Excel and Outlook; correct English usage written and verbal, including spelling, grammar, and punctuation; business letter writing and the standard format for typed materials; policies and procedures related to the department to which assigned; basic business data processing principles; effective time management principles; customer service principles; basic accounting principles.
SKILL AND ABILITY TO: Develop and maintain office files; compose routine correspondence from brief instructions; use initiative and sound judgment within established guidelines; prioritize work and coordinate several activities; multitask; communicate tactfully and effectively with the public, including interpreting and applying detailed rules and policies; rapidly learn, understand, retain and utilize directions, procedures, policies, processes and programs of the Recreation Department; provide excellent customer service to staff and customers in-person and via email and telephone; work harmoniously as part of a team or independently; perform successfully all the requirements of the position.
PHYSICAL DEMANDS: Sit at a desk for long periods of time; repetitively use fingers and/or wrists or hands while twisting or applying pressure; maintain mental capacity which allows the capability of making sound decisions and demonstrating intellectual capabilities; have rapid mental/muscular coordination; maintain effective audio/visual discrimination and perception to the degree necessary for the successful completion of assigned duties; and lift up to 25 lbs, and carry up to 10 lbs; maintain a professional and neat appearance.
EXPERIENCE AND EDUCATION:
Any combination of the listed experience and education requirements may lead to a qualifying application. A typical way to obtain the knowledge and abilities would be:
- Education: Equivalent to graduation from high school. Completed college-level coursework is desirable.
- Experience: A minimum of one year of responsible secretarial or administrative experience. Prior experience with activity registration and facility rentals is highly desired.
- Valid California driver’s license is desirable
- Previous experience working with the public is desirable
IDEAL CANDIDATE POSSESSES THE FOLLOWING CHARACTERISTICS: Is highly professional, patient, respectful, ethical and organized; has a can-do attitude. Communicates effectively and proactively both verbally and in writing. Enjoys working in a small town atmosphere with an engaged public, including merchants, property owners and residents.
Temporary employees are non-benefited, at-will positions. Since the City does not participate in Social Security and is required to provide an alternative retirement plan, you are required to participate in the City's defined contribution retirement plan through Nationwide where 3.75% of your gross compensation per pay period is deducted and put into the plan. The City matches this 3.75% for a total contribution of 7.5% of your gross compensation per pay period.
This is a part-time, temporary position. Approximately 25-29 hours per week.
$16.75. to $20.75 hourly DOE
The recruitment will remain open until the position is filled with a first review date of November 19, 2019. Prior to hire, candidates will be required to successfully complete a pre-employment process, including a livescan background investigation. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.
EQUAL OPPORTUNITY EMPLOYER
The City of Los Altos is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religious creed, color, national origin, ancestry, mental or physical disability, medical condition, marital status, sex, age or sexual orientation. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Los Altos upon submittal of application. Documentation of the need for accommodation must accompany the request.
LIMITATIONS AND DISCLAIMER
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.