Menlo Park Fire Protection District

Public Service Assistant

San Francisco/Peninsula
1/20/2019 at 5pm
$40.00-$83.00 Hourly


170 Middlefield Road Menlo Park, CA, 94025


The District has an exciting new position in partnership with Facebook.  This position is new for the District and will work closely with the Emergency Services Manager and serve as a crucial liaison for the District with Facebook.  The classification is categorized as a Public Service Assistant and is a limited duration assignment.  Please read below for more details:


The Public Service Assistant is a general classification that provides various support to the District in a limited term role.  As a limited term position, funding is not guaranteed for this position from one budget year to the next.  This classification covers 3 levels, PSA I/II/III, and has different requirements based on the scope of the work needed.  The PSA classification can be flexibly staffed and filled at any one of the 3 levels.  However, for this recruitment, the District is seeking a level II or level III.

This limited term Public Service Assistant position works on emergency response and contingent planning, emergency preparedness, situational awareness, continuity of operations, coordination within an emergency operations center (EOC) and dynamic field environment for Facebook and the community.


Ideal Candidate

Typical and Important Duties include:

  1. Attend regular joint internal and/or external briefings;
  2. Create project plans with milestones to measure individual performance;
  3. Provide weekly updates to Facebook’s Emergency Services Specialist on progress of work;
  4. Provide a Continuity of Operations Plan which may include:
    1. Emergency operations at Facebook
    2. EOC operations and exercises
    3. Trainings, exercises, and team building
    4. Documentation, report writing and compliance
    5. Recommendations for improvement to emergency operations
  5. Guide planning and preparedness efforts;
  6. Align various cross-functional internal and external stakeholders;
  7. Work closely and meet with Facebook’s Security Management Team, the Global Crisis Management Team, Facilities Managers, Global Security, Menlo PD and Fire Managers;
  8. Participate in coordination of regional emergency response work as it applies to Facebook and MPFPD;
  9. Provide strategic leadership, improvement, mitigation and best practices;
  10. If needed, coordinate or develop business continuity strategies; and
  11. Other tasks as assigned by the Fire Chief.

Job-related Qualifications

Knowledge of:

  • Principles and practices of office and records management.
  • Continuity of Operations Plan development.
  • Applicable federal, state and local laws, rules, and regulations.
  • Principles and practices of administrative, organizational and procedural analysis.
  • Principles and practices of public relations and public education.
  • Principles and practices of local emergency management.
  • Basic community emergency and disaster support and assistance resources.

Ability to:

  • Develop and implement new disaster programs within the District.
  • Create project plans with measurable milestones.
  • Coordinate multiple activities, meet deadlines, and work independently with a minimum of supervision.
  • Prepare clear, accurate and concise reports, procedures, and other written materials.
  • Represent the District in meetings with representative of other public and private organizations.
  • Work with a diverse group of individuals and adapt the program accordingly.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information, in a manner consistent with job functions.
  • Establish and maintain cooperative relationships with employees, supervisors, and the public.
  • Learn and effectively apply local, state, and federal codes, laws, and regulations.
  • Take a proactive approach to customer service issues.
  • Use and maintain equipment in a safe manner.
  • Understand and carry out safety policies, rules, and regulations.
  • Recognize and preserve confidentiality regarding sensitive information learned in the course of the job.
  • Assist with the development of strategic plans.

Skill in:

  • Interpreting and applying applicable federal, state, and/or local laws, rules, and regulations.
  • Speaking in public and giving presentations, and working with the community.
  • Basic keyboarding.
  • Operating a personal computer and appropriate worked-related applications, such as word processing, spreadsheet, calendaring, and e-mail systems, etc.

Experience and Training

Any combination of experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience: Two years of progressively responsible administrative experience in a related public safety field, such as office of emergency services, fire, police, emergency medical, or emergency communications.

Training:  Equivalent to graduation from high school.  Possession of an Associate’s degree in a related field is preferred.


Licenses and Certificates

All licenses and certifications must be maintained as a condition of employment.

  • Possession of, or ability to obtain, an appropriate, valid California Driver’s License, which must be maintained as a condition of employment.
  • Must be able to pass a Department of Justice background check.
  • CPR/First Aid Certification is desirable.


Salary and Benefit Information

The District's non-sworn employees have a 4/10 work schedule.


CalPERS Retirement for Classic Members hired before January 1, 2013 - 2.7% @ 55; 1 Year Final Compensation; Survivor Benefit Indexed; Employer Contribution Rate for FY 14-15 16.6%.

CalPERS Retirement for New Members hired after January 1, 2013 - 2% @ 62, 3 Year Final Compensation; Survivor Benefit Indexed; Employer Contribution Rate for FY 14-15 6.25%.

The District does not participate in Social Security.


Section 125 Café Plan Allocation (District Paid Health Allowance) - Employees receive up to $550.50 per payroll ($1,100 per month) used to purchase medical insurance; 100% of remaining cash balance after purchase of health insurance remains with employee; employees must enroll in no less than employee only coverage.

Medical Plans HMO or PPO plans provided through CalPERS and include:

• Anthem Blue Cross HMO Select

• Anthem Blue Cross HMO Traditional

• Blue Shield Access +

• Blue Shield NetValue

• Kaiser

• PERS Choice

• PERS Care

• PERS Select

• United Health Care

Premiums vary depending on plan and coverage levels.

Dental Plan (District Paid) (Self-Insured Reimbursement Plan)

District contribution amount is pro-rated based on employee’s FTE. The District contributes $122 per month, per employee, to the fund.

Employees can receive up to a guaranteed amount of $1,500 under the plan provided they have at least one cleaning during the plan year. If funds permit in the plan, employees can be eligible to receive up to $5,000 during the plan year.

Orthodontics are covered for employee and eligible dependents at a life-time maximum of $1,500.

Post-Employment Health Plan (PEHP) (District Paid)

The District contributed $125 per payroll ($250 per month) to the employee’s PEHP Account.

(see below for cash out of annual leave at termination)

Retiree Medical Stipend (District Paid) - None

Holiday Pay

Holiday pay is pro-rated based on employee’s FTE 11 Paid Holidays:

• New Year’s Day

• Martin Luther King Jr. Day

• President’s Day

• Memorial Day

• Independence Day

• Labor Day

• Veterans Day

• Day Before Thanksgiving

• Thanksgiving Day

• Christmas Day

• Day After Christmas

Life Insurance (District Paid) - Group Life/ADD - $25,000

Employee Assistance Plan (District Paid)

Employees and eligible dependents are covered by an EAP (external) for confidential/crisis help and intervention. Administered through Sutter Health & Mills-Peninsula Health Services

Optional Benefits

  • Deferred Compensation Plans (Employee Paid) – The District offers the following providers for 457 Deferred Compensation:


• Lincoln

• Nationwide


  • Direct Deposit – The District offers the option of Direct Deposit to all employees
  • Dependent Care Flex Spending – The District offers employees the option of contributing on a pre-tax bases to a Dependent Care Flex Spending account.
  • Health Flex Spending – The District offers employees the option of contributing on a pre-tax basis to a health care flex spending account.
  • Commuter Benefits – The District offers employees the option of participating in Commuter Benefits for parking and mass transit on a pre-tax basis.

Annual Leave

  • Annual Leave Accruals – The District does not offer a separate sick leave bank, all hours are placed into an annual leave accrual (PTO) bank.
  • Annual Leave accruals are pro-rated based on the employee’s FTE. New employees earn 228 hours annually during the first three years.
  • Annual Leave Cash Out – Excess hours are cashed out based on balance as of December 23rd each year. Employees will be cashed out for any hours in excess of 320 hours each year.
  • Annual Leave at Termination – Employee shall receive 50% of any accrued annual leave in the form of a lump sum payment, with the remaining 50% being deposited into the employee’s PEHP Account.

Recruitment Contact

Contact phone: 
Contact email: