Menlo Park Fire Protection District

Facebook Emergency Services Liaison (Public Service Assistant) (20024746)

San Francisco/Peninsula
Until filled
$8,200.00-$104,000.00 Annually


170 Middlefield Road Menlo Park, CA, 94025



The District has an exciting position developed in partnership with Facebook.  This position works closely with the District’s Emergency Services Manager and is primarily embedded at Facebook, serving as the District’s onsite liaison.  The classification is categorized as a Public Service Assistant and is a limited duration assignment.  Please read below for more details:




The Public Service Assistant is a general classification that provides various support to the District in a limited term role.  As a limited term position, funding is not guaranteed for this position from one budget year to the next.  This classification covers 3 levels, PSA I/II/III, and has different requirements based on the scope of the work needed.  The PSA classification can be flexibly staffed and filled at any one of the 3 levels.  However, for this recruitment, the District is seeking a level II or level III.

This limited term Public Service Assistant position works on emergency response and contingent planning, emergency preparedness, situational awareness, continuity of operations, coordination within an emergency operations center (EOC) and dynamic field environment for Facebook and the community.


Ideal Candidate

Typical and Important Duties include:

  1. Attend regular joint internal and/or external briefings;
  2. Create project plans with milestones to measure individual performance;
  3. Provide weekly updates to Facebook’s Global Security Emergency Services leadership on progress of work;
  4. Provide a Continuity of Operations Plan which may include:
    1. Emergency operations at Facebook
    2. EOC operations and exercises
    3. Trainings, exercises, and team building
    4. Documentation, report writing and compliance
    5. Recommendations for improvement to emergency operations
  5. Guide planning and preparedness efforts;
  6. Align various cross-functional internal and external stakeholders;
  7. Work closely with Facebook’s Global Security Emergency Services team and other internal teams as necessary, and with regional public safety partners.
  8. Participate in coordination of regional emergency response work as it applies to Facebook and MPFPD;
  9. Provide strategic leadership, improvement, mitigation and best practices;
  10. If needed, coordinate or develop business continuity strategies; and
  11. Other tasks as assigned by the Fire Chief.

Job-related Qualifications

Knowledge of:

  • Principles and practices of office and records management.
  • Review and development of emergency management and response plans, including Emergency Operations Plans, Standard Operating Procedures (SOPs), Incident Action Plans (IAPs), Job Aids, Incident Response Plans (IRPs), Business Continuity Plans (BCPs) and Continuity of Operations Plans (COOPs).
  • Applicable federal, state and local laws, rules, and regulations.
  • Principles and practices of administrative, organizational and procedural analysis.
  • Principles and practices of public relations and public education.
  • Principles and practices of local, regional, state and federal emergency management.
  • Basic community emergency and disaster support and assistance practices and resources.

Ability to:

  • Develop and implement new disaster programs within the District.
  • Ensure coordination and alignment of Facebook plans with District procedures and expectations.
  • Create project plans with measurable milestones.
  • Coordinate multiple activities, meet deadlines, and work independently with a minimum of supervision.
  • Prepare clear, accurate and concise reports, procedures, and other written materials.
  • Serve as the primary District representative at Facebook internal meetings and  in meetings with other public and private organizations as required.
  • Work with a diverse group of individuals and adapt the program accordingly.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information, in a manner consistent with job functions.
  • Establish and maintain cooperative relationships with employees, supervisors, and the public.
  • Learn and effectively apply local, state, and federal codes, laws, and regulations.
  • Take a proactive approach to customer service issues.
  • Use and maintain equipment in a safe manner.
  • Understand and carry out safety policies, rules, and regulations.
  • Recognize and preserve confidentiality regarding sensitive information learned in the course of the job.
  • Assist with the development of strategic plans.

Skill in:

  • Interpreting and applying applicable federal, state, and/or local laws, rules, and regulations.
  • Speaking in public and giving presentations, and working with the community.
  • Basic keyboarding.
  • Operating a personal computer and appropriate worked-related applications, such as word processing, spreadsheet, calendaring, and e-mail systems, etc.

Experience and Training

Any combination of experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience: Two years of progressively responsible administrative experience in a related public safety field, such as office of emergency services, fire, police, emergency medical, or emergency communications.

Training:  Equivalent to graduation from high school.  Possession of an Associate’s degree in a related field is preferred.


Licenses and Certificates

All licenses and certifications must be maintained as a condition of employment.

  • Possession of, or ability to obtain, an appropriate, valid California Driver’s License, which must be maintained as a condition of employment.
  • Must be able to pass a Department of Justice background check.
  • CPR/First Aid Certification is desirable.



  • A maximum contribution of $2000/mo for family health coverage (tiered by enrollment level: $1500/mo for EE+1 and $1000/mo for EE only) 
  • 9 CalPERS Health Plans to choose from – Anthem HMO Select (HMO), Anthem HMO Traditional (HMO), Blue Shield Access+ (HMO), Blue Shield NetValue (HMO), Kaiser (HMO) PERS Choice (PPO), PERS Select (PPO), PERS Care (PPO), and United Health Care (PPO). Plan participation varies based on employees zip code;
  • Self-insured Dental Reimbursement Plan. Employer Paid. District contributes $122 monthly to plan ($1,464 annually);
  • Residency stipend of $250 for employees living within a 30-mile radius of District Headquarters;
  • Long-Term Disability insurance (Employer Paid) $28.25 per month;
  • Post-Employment Health Plan (PEHP) (Employer Paid) $250 per month;
  • 2.7%@55 CalPERS Retirement for Classic Members, employee pays 8% PERS Contribution;
  • 2%@62 for New Members, employee pays 6.25% PERS Contribution;
  • 228 hours Annual Leave per year for the first three years and gradually increasing thereafter;
  • 457 Deferred Compensations Plans available through Lincoln, ING, Nationwide and ICMA. Employee participation is voluntary and employee makes all pre-tax contributions to the plan;
  • 12 Paid Holidays plus 2 floating holidays;
  • Medical and Flex Spending Accounts through pre-tax payroll deductions;
  • Commuter Benefits through pre-tax payroll deductions;
  • Employee Assistance Plan;
  • $100,000 life insurance plan;

Recruitment Contact

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