Under close and general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non‐emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.
- Current public safety radio reception and broadcast procedures, rules, and regulations.
- Pertinent federal, state and local laws, codes and regulations.
- Geographic features and streets within the area of service.
- The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Modern equipment and communication tools used for business functions and programs, projects, and task coordination.
- Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
- Techniques for providing a high level of customer service.
- Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation.
- Effectively operate public safety radios, computer‐aided dispatch and records management systems, Automatic Vehicle Location programs, and other software applications and modern business equipment to perform a variety of work tasks.
- Understand and apply standard public safety radio broadcasting procedures and rules associated with emergency communications.
- Understand, retain, and transmit accurate data while performing several functions at one time.
- Use tact and persuasion to calm emotional callers and obtain complete information on reported incidents concisely; remain calm in emergencies.
- Analyze situations accurately and take effective action.
- Read and interpret maps.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
- Provide appropriate EMD services to callers.
- Understand and act in accordance within City and Police Department policies, procedures, and rules.
- Understand and apply federal, state, and local policies, procedures, laws, and regulations.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Education and Experience
A combination of education and experience which would provide the required knowledge and abilities is qualifying. Note: education may not fully substitute for the required experience unless expressly stated herein.
Public Safety Dispatcher II
Equivalent to the completion of the 12th grade;
Two (2) years of full-time experience equivalent to a Public Safety Dispatcher I with the City of Rocklin.
Licenses and Certifications
- Possession of, or ability to obtain and maintain, a valid California Class C Driver License and a satisfactory driving record is required. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
- Possession of a typing certification showing a net speed of 40 words per minute.
- An EMD certification is desirable.
Medical/Retiree Health: A variety of plans are offered through CalPERS. The City pays $1,200 per month to active employees and eligible retirees and the employee pays any difference. $150/month cafeteria plan contribution beginning in January 2022.
Dental and Vision: City-paid for employee and dependents.
- Sick Leave: 56 hours for the first year; and 72 hours after one year
- PTO: 234 hours for the first year; and 298 hours after 9 years
- Special Holiday Pay
Education Incentive Pay: Ranges from $65 - $275 per month based on level of education.
Uniform Allowance: $30 paid in each biweekly pay period.
Retirement - CalPERS (in accordance with Public Employee's Retirement Law)
- 2% @ 62 PEPRA Employees: Hired on or after January 1, 2013 with no prior membership with a California public retirement system or not eligible for reciprocity.
- 2% @ 55 Classic Employees: Current CalPERS members or former CalPERS members without a break of service of more than 180 days
Deferred Compensation: Rocklin offers optional programs for employee participation (457 plans). PEPRA employees receive $200 per month (no match)
Life & AD&D: City-paid $50,000 life insurance and Accidental Death & Dismemberment (AD&D)