Public Safety Dispatcher II (Lateral) (20167698)

Public Safety Dispatch
Sacramento/Metro Area
10/24/2021 at 11:59pm
$62,839.00-$86,624.00 Annually


Police Department - 4080 Rocklin Road Rocklin, 95677


Under close and general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non‐emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.

Ideal Candidate


Knowledge of:

  • Current public safety radio reception and broadcast procedures, rules, and regulations.
  • Pertinent federal, state and local laws, codes and regulations.
  • Geographic features and streets within the area of service.
  • The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
  • Modern equipment and communication tools used for business functions and programs, projects, and task coordination.
  • Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
  • Techniques for providing a high level of customer service.
  • Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation.


Ability to:

  • Effectively operate public safety radios, computer‐aided dispatch and records management systems, Automatic Vehicle Location programs, and other software applications and modern business equipment to perform a variety of work tasks.
  • Understand and apply standard public safety radio broadcasting procedures and rules associated with emergency communications.
  • Understand, retain, and transmit accurate data while performing several functions at one time.
  • Use tact and persuasion to calm emotional callers and obtain complete information on reported incidents concisely; remain calm in emergencies.
  • Analyze situations accurately and take effective action.
  • Read and interpret maps.
  • Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
  • Provide appropriate EMD services to callers.
  • Understand and act in accordance within City and Police Department policies, procedures, and rules.
  • Understand and apply federal, state, and local policies, procedures, laws, and regulations.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  • Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.


Education and Experience

A combination of education and experience which would provide the required knowledge and abilities is qualifying.  Note: education may not fully substitute for the required experience unless expressly stated herein.


Public Safety Dispatcher II


Equivalent to the completion of the 12th grade;




Two (2) years of full-time experience equivalent to a Public Safety Dispatcher I with the City of Rocklin.


Licenses and Certifications

  • Possession of, or ability to obtain and maintain, a valid California Class C Driver License and a satisfactory driving record is required.  Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
  • Possession of a typing certification showing a net speed of 40 words per minute.
  • An EMD certification is desirable.


Medical/Retiree Health:  A variety of plans are offered through CalPERS.  The City pays $1,200 per month to active employees and eligible retirees and the employee pays any difference.  $150/month cafeteria plan contribution beginning in January 2022.

Dental and Vision:  City-paid for employee and dependents.

Leave Accruals:

  • Sick Leave:  56 hours for the first year; and 72 hours after one year
  • PTO:  234 hours for the first year; and 298 hours after 9 years
  • Special Holiday Pay

Education Incentive Pay:  Ranges from $65 - $275 per month based on level of education.

Uniform Allowance:  $30 paid in each biweekly pay period.

Retirement - CalPERS (in accordance with Public Employee's Retirement Law)

  • 2% @ 62 PEPRA Employees:  Hired on or after January 1, 2013 with no prior membership with a California public retirement system or not eligible for reciprocity.
  • 2% @ 55 Classic Employees:  Current CalPERS members or former CalPERS members without a break of service of more than 180 days

Deferred Compensation:  Rocklin offers optional programs for employee participation (457 plans).  PEPRA employees receive $200 per month (no match)

Life & AD&D:  City-paid $50,000 life insurance and Accidental Death & Dismemberment (AD&D)

Recruitment Contact

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