This recruitment is open until filled with the following cutoff dates as to when applications will be reviewed. Those who meet the qualifications will advance to the next step in the selection process.
Monday, August 29, 2022
Monday, September 26, 2022
Monday, October 24, 2022
Monday, November 28, 2022
Under close and general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non‐emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.
This is the journey‐level classification in the Public Safety Dispatcher class series. Positions at this level are distinguished from the entry-level by the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Incumbents at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
- Current public safety radio reception and broadcast procedures, rules, and regulations.
- Pertinent federal, state and local laws, codes and regulations.
- Geographic features and streets within the area of service.
- The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Modern equipment and communication tools used for business functions and programs, projects, and task coordination.
- Principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
- Techniques for providing a high level of customer service.
- Computers and software programs (e.g., Microsoft software packages) to conduct, compile, and/or generate documentation.
- Effectively operate public safety radios, computer‐aided dispatch and records management systems, Automatic Vehicle Location programs, and other software applications and modern business equipment to perform a variety of work tasks.
- Understand and apply standard public safety radio broadcasting procedures and rules associated with emergency communications.
- Understand, retain, and transmit accurate data while performing several functions at one time.
- Use tact and persuasion to calm emotional callers and obtain complete information on reported incidents concisely; remain calm in emergencies.
- Analyze situations accurately and take effective action.
- Read and interpret maps.
- Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
- Provide appropriate EMD services to callers.
- Understand and act in accordance within City and Police Department policies, procedures, and rules.
- Understand and apply federal, state, and local policies, procedures, laws, and regulations.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Education and Experience
A combination of education and experience which would provide the required knowledge and abilities is qualifying. Note: education may not fully substitute for the required experience unless expressly stated herein.
Equivalent to the completion of the 12th grade;
Two (2) years of full-time experience equivalent to a Public Safety Dispatcher I with the City of Rocklin.
Licenses and Certifications
- Possession of, or ability to obtain and maintain, a valid California Class C Driver License and a satisfactory driving record is required. Individuals who do not meet this requirement due to a disability will be reviewed on a case-by-case basis.
- Possession of a typing certification showing a net speed of 40 words per minute.
- An EMD certification is desirable.
Medical/Retiree Health: A variety of plans are offered through CalPERS. The City pays $1,200 per month to active employees and eligible retirees and the employee pays any difference. $150/month cafeteria plan contribution.
Dental and Vision: City-paid for employee and dependents.
- Sick Leave: 56 hours for the first year; and 72 hours after one year
- PTO: 234 hours for the first year; and 298 hours after 9 years
- Special Holiday Pay
Education Incentive Pay: Ranges from $65 - $275 per month based on level of education.
Uniform Allowance: $30 paid in each biweekly pay period.
Retirement - CalPERS (in accordance with Public Employee's Retirement Law)
- 2% @ 62 PEPRA Employees: Hired on or after January 1, 2013 with no prior membership with a California public retirement system or not eligible for reciprocity.
- 2% @ 55 Classic Employees: Current CalPERS members or former CalPERS members without a break of service of more than 180 days
Deferred Compensation: Rocklin offers optional programs for employee participation (457 plans). PEPRA employees receive $200 per month (no match)
Life & AD&D: City-paid $50,000 life insurance and Accidental Death & Dismemberment (AD&D)
A typing certificate must be uploaded prior to submitting the online application.