Dispatcher Trainee's earn $66,830.40 annually. After training is completed, Dispatchers earn up to $90,209.60 annually.
This position is an entry level training position in the Communications Unit of the Police Department. The key responsibilities for Public Safety Radio Dispatcher Trainee include:
Learning to dispatch police personnel and equipment on both routine and emergency calls utilizing the computer aided dispatch system, video display terminals, radio dispatching consoles, and related equipment; Answering the telephone and receiving emergency, non-emergency, and 9-1-1 requests for assistance; Inquiring, interpreting, verifying, receiving, and disseminating information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, etc; Participating in field training exercises as needed to fully develop dispatching skills; Performing all related learning and testing activities.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
For more information about the Police Departments, Communications Unit click HERE.
Formal training in the classroom and in the field will be provided in order to develop the knowledge, skills, and abilities necessary to perform the public safety dispatching functions. Public Safety Radio Dispatcher Trainees must complete the training program and be appointed to the class of Public Safety Radio Dispatcher in order to retain employment. Successful candidates must demonstrate excellent communication skills, strong customer service skills, and the ability to retain composure and work accurately under pressure in emergency situations.
Candidates that are appointed will be required to attend the Basic Dispatch Academy for eight (8) weeks. Candidates are paid when they begin academy training. After the academy, candidates will continue on-the-job training, rotating through a number of assignments and shifts. After successfully completing this portion of the training program, Candidates will begin a five (5) week Radio Academy and training program as a Public Safety Radio Dispatcher.
Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required; however, uniform expenses are partially reimbursed. The wearing of a headset is also required which is purchased by the employer. Incumbents receive paid training beginning with their first day attending the Basic Dispatch Academy.
These positions may require assignment to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off. There is a shift differential payment of $1.50/hour for Swing Shift and $1.75/hour for Graveyard shifts.
1. Education: Successful completion of high school, General Education (GED) Certificate, or California Proficiency Certificate.
2. Experience: One year (1) of experience receiving, processing and/or dispatching calls in a radio dispatch or call center OR three years (3) of experience working in public contact employment.
3. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
4. Passing a San Jose Police Department background check is a condition of employment.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:
Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.
Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.
Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only those candidates whose background best match the position will be forwarded to the next phase of the selection process, which includes an employment orientation, Computer Practical (CRITICALL) and Oral Interview. Applicants deemed most competitive after oral interviews will be required to pass a police background investigation, which includes polygraph and psychological screening.
For more information regarding the Background Process click HERE.
Employment Orientation: Attending an Employment Orientation is mandatory to move forward to the CRITICALL Exam. The Employment Orientation provides applicants with more details regarding the day to day duties of the position(s) and an overall understanding of the hiring and training process as well as information regarding the Background Process and requirements.
Computer Practical (CRITICALL): The City of San Jose Police Department will administer the Criticall Exam and WILL NOT ACCEPT CRITICALL exam scores form other agencies. Only 1 Criticall exam per 6 months is allowed with SJPD. The CRITICALL exam is a Pass/Fail computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information.
*Please Note - This Recruitment is for our January 2018 Academy*
February 20th - May 31, 2018 - Accepting Applications
April 1 - June 5th- Application Review & Notifications
April 19, 2018 - 1st Employment Orientation (Thursday Evening)
June 14, 2018 - 2nd Employment Orientation (Thursday Evening)
(Only 1 orientation is required - the Orientation you are invited to is dependent upon your application status and submission date)
June 25th - June 29th, 2018 - Criticall Exams
July 15, 2018 - Oral Interviews
August - November - Background Investigations
January 14, 2019 - Basic Dispatch Academy Start Date
If you have questions regarding the duties of this position, the recruitment, or selection/hiring process, please contact Rose Lara via email at email@example.com.