San Jose

Senior Executive Analyst (Broadband Manager) - City Manager's Office

City Administration
South Bay
Until filled
$82,515.00-$126,055.00 Annually


200 East Santa Clara Street, San Jose, 95113


The City Council has a Digital Inclusion and Broadband Strategy that seeks to accelerate the deployment of wired and wireless broadband for all people while making it more inclusive for the digitally underserved (the digital divide). Executing this strategy requires negotiating value exchange relationships with telecom providers, overseeing the creation, adoption, and execution of balanced broadband friendly policies, working collaboratively with the community on the aesthetics and other community concerns associated with broadband deployment, and setting the vision, strategy, and priorities for the Vertical Infrastructure Team that executes the Permit to Inspect processes for the City.

The Broadband Manager works as a member of the Civic Innovation team reporting directly to the Director of Civic Innovation and Deputy City Manager responsible for 21st Century Infrastructure.

The Broadband Manager directly influences over $1B in private sector investment into the City of San Jose over the next seven years. This private sector investment creates thousands of jobs, dramatically increases regional GDP, delivers hundreds of millions of dollars of Smart City capability, and delivers tens of millions of dollars in economic opportunities for the digitally under served.

The Broadband Manager requires a broad set of skills including strategic thinking, negotiation, telecommunications experience, public policy, team leadership, and public collaboration. The position will negotiate value exchange agreements to generate the demand for broadband deployments and ensure City’s departments fulfill that demand by permitting communications facilities including cell towers, small cells, and underground fiber. This role requires collaboration with various city departments including, but not limited to the City Manager’s Office (CMO), Mayor’s Office, Corporate Information Technology, Public Works, and Department of Transportation. The Broadband Manager will also work closely with innovative technology companies to evaluate ways to accelerate broadband deployment including Smart City technology. Collaboration with public interest groups, community organizations, and other stakeholders will also be required to ensure public adoption of broadband deployment especially the deployment of small cells on street lights. Finally, the Broadband Manager will work closely with the City Library and external stakeholders to ensure progress of social justice for the digitally under served people in San Jose.

The Broadband Manager responsibilities include the following:

  • Negotiate value trading agreements with broadband providers that promote economic development, digital inclusion, and support for Smart Cities.
  • Direct the development of balanced broadband friendly policies.
  • Direct the City departments involved with broadband deployment.
  • Collaborate with external stakeholders on community concerns with broadband deployments.
  • Measure compliance with agreement terms and conditions.
  • Evaluate new technologies and approaches to accelerate broadband.
  • Report progress to City Council and external stakeholders.

This is a temporary position with the City Manager's Office and is approved through June 30, 2018. Any extension of this position is subject to approval.

Ideal Candidate

Minimum Qualifications

  1. Education: completion of a Bachelor's Degree from an accredited college or university in public administration, business administration or related field. A Master's Degree is preferred, and can be substituted for a portion of the required experience.
  2. Experience: Four (4) years of professional level analytic and/or administrative experience.
  3. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Desired Qualifications:

  • Experience: At least five (5) years of professional level experience in negotiating large scale real estate, telecommunications, or information technology contracts. Telecommunications experience and existing relationships within Telecommunications providers strongly desired.

Desired Skills & Core Competencies:
The ideal candidate will possess the following competencies, as demonstrated from past and current employment history.

  • Interest Based Negotiation: Demonstrated success identifying and exploring common interests and leveraging those interest to develop agreements that provide mutual benefit to each party. Agreements will often take the form of value exchanges.
  • Relationship Management: Ability to forge and maintain long term relationships.
  • Leadership: Leads by example; serves as appropriate role model; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment.
  • Strategic Thinking: Develops strategies to solve complex business and municipal problems associated with accelerating the private sector deployment of broadband services.
  • Execution Orientation: Ability to drive a path forward despite significant ambiguity and resistance to change within an organization. Demonstrates an execution orientation and bias for action. Should be detail oriented and can balance the high-level thinking with managing day-to-day tasks on multiple projects at the same time.
  • Communication Skills: Ability to effectively communicate with a broad set of stakeholders including team members, broadband providers, internal and external executive stakeholders, and the residents of San Jose.
  • Team Work & Interpersonal Skills: demonstrates a positive attitude and flexibility along with the ability to develop effective relationships with a wide set of stakeholders.

Additional Information:
Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application, resume, and responses to the job specific questions. You must answer all job specific questions and complete the Education/ Work History section of the application in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/ writing exercise or a case study.

To be considered for this position, you must fill out the online application available on the City of San José website. As part of this process, you will be required to submit a Cover Letter & Resume, answer supplemental questions, and provide three references. Your response should highlight the following:

  1. Describe your experiences in interest-based negotiations, relationship management, strategic thinking, leadership, and stakeholder collaboration.
  2. Describe your particular skills and abilities that you believe would make you a successful member of the Office of Civic Innovation & Digital Strategy with a focus on skills and abilities related to the Broadband Manager Position.

You must answer all job specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. If you have questions about the duties of these positions, the selection or hiring processes, please contact Erica Garaffo at (408) 535-8126 or by email at