San Jose

Communications Technician - Public Works Department

Public Safety Dispatch
South Bay
Until filled
$80,246.40-$97,656.00 Annually


Citywide San Jose, 95113


The Public Works Department is currently recruiting for a Communications Technician for the Radio Communications Shop.   

The Radio Communications shop maintains the communication system for the City of San José that is used by multiple departments, such as:  Police, Fire, Department of Transportation, Parks Recreation Neighborhood Services (Park Rangers), and Public Works (Animal Care & Services).  The City of San José public safety and city services depend upon the use of commercial radio communications equipment.  For police officers and firefighters, radio communications is the primary means of communicating with the 9-1-1 dispatch center in performing their duties.  These vast stand-alone radio systems with fault-tolerant designs are essential to providing the public with reliable emergency response services 24 hours a day, 365 days a year with demand for system survivability through any catastrophic event.

Key Responsibilities:

• Installation, maintenance and repair of mobile and portable radios, base and control stations, microwave systems, dispatch consoles, central electronic banks (CEB), voting receivers and comparators, digital Microwave system and P25 Land Mobile Radio (LMR) systems.
• Respond to trouble reports, perfom preventative maintenance and project assignments.  
• May update technical documentation including wiring block assignments, CEB programming and configurations, as-built drawings of installed equipment at City radio sites, specialized vehicular installations, and diagrams of the City’s various communications systems.
• May provide recommendations for process improvement changes with the input of technical staff.
• May construct and/or modify communications equipment and perform research on new equipment.

This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Communications Technician classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.  

Ideal Candidate

Any combination of training and experience equivalent to: 

1.    Education:  Successful completion of a two-year college curriculum in electronics communications or electronics engineering from an accredited college or university.
2.    Experience:  At least one (1) year of experience in the installation, maintenance and repair of land mobile communications equipment.
3.    License/Certificates:  Possession of a valid drivers license authorizing operation of a motor vehicle in the State of California.
Possession of a valid General Class Radiotelephone Operators license, issued by the Federal Communications Commission, or an equivalent Communications Technician Certification, issued after examination by a recognized two-way radio professional organization is required.

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country.  Please be informed that the City of San José will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

  • Job Expertise:  Demonstrates knowledge of and experience with applicable professional/technical principles and practices; Citywide and departmental procedures/policies and federal and state rules and regulations. Experience in the area of public safety communications is desired.
  • Communication Skills:  Communicates and listens effectively and responds in an timely, effective, positive and respectful manner; written reports and correspondence are accurate, complete, current, well-organized, legible, concise, neat, and in proper grammatical form.
  • Computer Skills:  Experience with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
  • Customer Service:  Approaches problem-solving by focusing on customers first; advocates for customer results point of view; demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently in a timely, accurate, respectful, and friendly manner.
  • Leadership:  Leads by example; serves as appropriate role model; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment; and encourages and rewards risk-taking, allowing others to learn from mistakes.
  • Project Management:  Ensures support for projects and implements agency goals and strategic objectives.

Desirable certifications include:

  • Possession of a Radiotelephone Technician Certificate issued by the Association of Public Safety Communications Officials (APCO)
  • Possession of a Technician Certificate issued by National Association of Business and Education Radio/Personal Communications Industry Association (NABER/PCIA)
  • Possession of a Technician Certificate issued by National Association of Radio and Television Engineers (NARTE)
  • Possession of a General Class Radio Telephone Operators License issued by the Federal Communications Commission (FCC)

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise, reference check, and mandatory background check.  Please attach your resume as part of your application submittal.
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response:

  1. Describe your work experience in the installation and repair of radio communications and other electronic equipment, including one year of experience in the area of public safety communications.
  2. Please list the type of certificate or licenses you currently hold and the granting authority.
  3. Describe your experience in operating and/or maintaining complex radio/communication systems.  In your response, include what your role was, a description of the system(s) you maintained, and your number of years of experience.
  4. Describe your experience in the installation of complex radio/communications related equipment. In your response, describe the project(s) you installed, as well as your specific role in making the project successful.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Sharlene Shikhmuradova at