San Jose

Public Information Manager - Fire Department (19874656)

South Bay
7/17/2019 at 11:30pm
$113,517.91-$138,941.81 Annually


200 East Santa Clara Street, San Jose, 95113-1905



The San José Fire Department is recruiting for a Public Information Manager. This position is a unique opportunity to help deliver San José Fire Department's to the 10^th largest city in the nation.  The Fire Department Public Information Manager will provide accurate, timely, information internally and to the public to highlight the San José Fire Department's goals, policies, programs, services, and projects. The Public Information Manager reports directly to the Fire Chief and works with Senior Staff to ensure that the Department’s internal and external communication needs are fulfilled. The Public Information Manager position is a critical component of the Fire Chief’s office, regularly communicating with the Mayor’s Office, Council District Offices, City Manager’s Office, Media, other departments and agencies, and the Community. Duties for this position include, but are not limited to, responding to greater alarms and newsworthy incidents as the Public Information Manager, conceptualizing, developing, and managing internal communications, media advisories, press releases, public safety announcements, human-interest stories, public education and special events as well as managing the department’s social media presence.  This position must be able to attend City Council, community, and other meetings as an official representative of the Fire Department.


The ideal candidate will offer excellent speaking, writing, and research skills; high political acumen, professional competence and mastery of subject matters, strong interpersonal skills and work ethic, multi-tasking abilities, steady energy and enthusiasm, and the ability to meet tight deadlines.


The San José Fire Department is seeking a dynamic, forward leaning, candidate who wants to have a direct positive impact on how the Department communicates with its employees and is perceived by the Community and key stakeholders.


The starting salary will be determined by the selected candidate’s qualifications and experience.  In addition to the starting salary, employees in the Public Information Manager classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 


This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.



Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response. 


    1. Please describe how you meet the three years of supervisory experience requirement. Please include the following in your response:

               o Job Title

               o Name of Organization/Agency

               o Dates of Employment

               o Average Hours worked per Week

               o Description of Specific Job Duties and Responsibilities



NOTE: Your response must be consistent with your work history and MUST include ALL the information listed above.

    2. If you identify as bilingual, please list which languages you speak.

    3. Describe your experience conceptualizing, researching, developing, writing, producing, and disseminating 1.) internal and external information; 2.) public education and collateral materials; and 3.) program campaigns.

    4. Describe your experience serving as a spokesperson and liaison before stakeholder groups.

    5. Describe your experience managing the development and maintenance of professional websites and content as well as professional social media platforms and relationships.



You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. 


If you have questions about the duties of these positions, the selection or hiring processes, please contact Laura Black, Human Resources Manager, at

Ideal Candidate


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:


     * Communication Skills: Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

     * Computer Skills: Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

     * Flexibility: Makes effective decisions and achieves desired results in the midst of major changes in responsibilities, work processes, timeframes, performance expectations, organizational culture, or work environment.

     * Job Expertise: Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

     * Multi-Tasking: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

     * Political Skill: In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.

     * Teamwork & Interpersonal Skills: Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

     * Technology Use/Management: Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.




Minimum Qualifications


1. Education:  A bachelor’s degree from an accredited college or university in journalism, mass media communications, public relations, advertising, marketing, or a closely related field.


2. Experience:  Six (6) years of increasingly responsible journalism, mass media communications, public relations, or public information experience, including three (3) years of supervisory experience.


3. Licensing Requirements: Valid State of California driver’s license or the ability to obtain one.


4. Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.


Desirable Qualifications


1. Ability to communicate clearly and effectively in both English and Spanish, or one of the Department’s 17 other certified languages.

Recruitment Contact