San Jose

Deputy Director (Business Solutions Deputy CIO) - Information Technology Department (19885985)

Information Technology
South Bay
Until filled
$120,400.20-$187,546.97 Annually


200 East Santa Clara Street, San Jose, 95113-1905




The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Deputy Director classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

The City of San José Information Technology Department (ITD) is seeking an exceptional Deputy Chief Information Officer (CIO) to lead its Business Solutions Division and to serve on the City’s IT Executive Staff.

The Business Solutions Division is in the midst of a strategic rebuild. This leadership position will inspire team members and nurture a culture that is collaborative and customer centric at its core. The position is critical in helping the City achieve ambitious goals to innovate, accelerate delivery of solutions, and support deep collaboration to provide remarkable value to City customers. The current portfolio includes collaboration, productivity, database administration and enterprise resource planning. Additionally, the City will see continued growth in its Smart Cities and Internet-of-Things solutions portfolios the coming years. This IT leader will play a key role in helping to define those paths.

The ideal leader of this division will plan, guide, and develop the team to provide World-class solutions through strong and integrated technology platforms, while also preparing the team for future technology investments focusing on:

  • Superior customer experience, usability, user adoption and change management;
  • Sustainable systems through strong strategic and technical planning; and
  • Security and interoperability through identity, data, multi-cloud, and application service integrations.

Working under the CIO and Assistant Chief Information Officer (ACIO), collaboration, responsiveness, employee development, and effective relationship management with teams across the City are critical to success for this IT leader. They will foster a team that is engaged, embraces innovation and change, and exemplifies exceptional customer service in delivering solutions that support City services to the residents of San Jose. The role is truly a player-coach—a person who can define a technical vision and architecture with their team, build each contributor up to execute that direction, work directly with the technologies, and enhance the larger City organization through the solutions and services their teams provide.

When the Business Solutions group does well, they help San Jose’s families thrive and our businesses grow.


The Business Solutions Deputy CIO oversees a team of approximately 30 contributors and a portfolio of over 140 main business applications and growing. The team oversees a technical environment consisting of PeopleSoft HCM/Payroll; Cayenta FMS; Taleo; Hyperion; Oracle and MSSQL databases; Office 365 and SharePoint; Azure solutions; enterprise reporting and data visualization; and database administration services.

The City practices agile and waterfall project management, reporting to an executive scrum of scrums, matching the appropriate methods to the initiative.

Specific responsibilities include:

1.     Direct and lead multiple teams by establishing division goals and performance standards, conducting regular evaluations of the staff members' performance, and coaching staff members on performance and career development consistent with the departmental mission and expectations.

2.     Proactively monitor technology solutions and plan for system roadmaps that  will benefit the City's ability to provide services in the most efficient and cost-effective manner.

3.     Manages and develops the skills and competency of information technology staff based on current needs as well as emerging technologies or business strategies needed to support all work initiatives.

4.     In partnership with business leadership, understand strategic goals, objectives and high level requirements of City departments.

5.     Direct the allocation of resources to achieve timely outcomes and measurable goals within budget; recommend IT spending and participate in collaborative resource planning processes to ensure high-quality services at the lowest cost to the organization.

Desired Qualifications:

  • Strong product and project management experience and results, preferably including use of both agile and traditional approaches
  • Strong personnel management skills, including staff development, coaching, evaluation, and hiring
  • SharePoint managed as enterprise content management, intranet, eDiscovery, and/or online workflow solution
  • Applied knowledge of systems, networking, and cloud services
  • Strong communication, collaboration and conflict resolution skills, as well as, a high degree of emotional intelligence
  • 3+ years of successful experience managing enterprise data and integration services to successful outcomes
  • 3+ years of successful experience managing human resources, financials, and budget systems to successful outcomes
  • PeopleSoft 9.2 and ongoing releases for Enterprise Resource Planning
  • Implementing and managing business process automation and workflow solutions
  • Implementation of change and release management processes and business architecture that yield a high-degree of business alignment

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.





The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:


Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.


Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.


Project Management – Ensures support for projects and implements agency goals and strategic objectives.


Conflict Management – Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people, by presenting the facts, analysis, and conclusions or solutions that show command of content and perspectives and interests of the audience.


Creativity – Addresses objectives and problems while questioning traditional assumptions/solutions in order to generate creative ideas and new ways of doing business; exhibits creativity and innovation when contributing to organizational and individual objectives; seeks out opportunities to improve, streamline, reinvent work processes.


Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.


Vision/Strategic Thinking – Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action.



Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

Ideal Candidate


Minimum Qualifications:


Education and Experience:

Any combination equivalent to successful completion of advanced course work from an accredited college or university in business, public administration, or related field; and six (6) years of increasingly responsible experience in senior level administrative and/or analytic work in a public or private agency. Experience managing a work unit equivalent to a major division within a City operating department is desirable.




Possession of a valid license authorizing operation of a motor vehicle in California may be required. Certain positions may require possession of a specialized certificate, license, and/or registration related to a specific area of responsibility


Employment Eligibility:

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.