San Jose

Assistant To The City Manager (Communications Deputy Public Information Manager) - City Manager's Office

South Bay
Until filled
$103,340.00-$160,867.00 Annually


200 East Santa Clara Street, San Jose, 95113


About the City Manager’s Office

The City Manager’s Office provides strategic leadership that supports the Mayor and City Council and motivates the organization to deliver high quality services that meet the community's needs. The City Manager’s Office of Communications directs and implements the City’s communications strategy to inform and engage the public. The Office is focused on: communicating the City Manager’s priorities; conducting effective public education and outreach; ensuring government openness and transparency; increasing awareness of City programs/initiatives; and improving employee engagement.


 About the Position
The City Manager’s Office of Communications is recruiting for an Assistant to the City Manager position. This Assistant to the City Manager will act as a Deputy Public Information Manager and report to the Director of Communications. The Deputy Public Information Manager manages a portfolio of City departments and serves as a media contact and/or spokesperson, as well as a Deputy Emergency Public Information Officer.
Strong written, verbal and interpersonal skills are essential for this position. An ideal candidate will be knowledgeable in marketing and public relations techniques, technologies and platforms, including digital/social media and visual storytelling. The Deputy Public Information Manager also will advise senior-level managers and elected officials about communications, news media, and community implications and alternatives for decisions, policies and programs. Previous local government and/or public relations/advertising agency experience preferred.

This is a permanent at-will position with the City Manager’s Office reporting to the City Manager’s Director of Communications.

Ideal Candidate

Minimum Qualifications:

A Bachelor’s degree from an accredited college or university in public administration, business administration, or a discipline related to the business performed by the department, AND six (6) years management and/or administrative experience in government or private business/industry.


A Master’s degree is preferred and may be substituted for one (1) year of the required experience.


Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.


If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email and we will research the status of your application. Please contact Human Resources at (408) 5351285, or if you have any questions about your online application.


Desired Qualifications:

The ideal candidate will possess the following skills, as demonstrated from past and current employment history:

    • Serve as a leader to strengthen and support the development of individuals and teams, including:
      • Ability to establish and maintain effective working relationships;
      • Ability to appropriately handle sensitive and confidential information;
      • Ability to delegate effectively and encourage the development of staff throughout the organization; and
      • Demonstrate a positive attitude and flexibility to change.
    • An understanding of and appreciation for the complexities of local government processes and practices, including:
      • Ability to maintain a positive attitude in challenging situations; and
      • Ability to learn quickly, be a self-starter, and handle multiple assignments and deadlines, and work well under pressure.
    • Proven record of accomplishment of building capacity and directing organizational change to achieve goals, including:
      • Experience in the development and implementation of strategies to solve complex organization business and municipal problems;
      • Strong project management experience; and
      • Strong administrative, organizational, and planning skills.
    • Detail oriented and can balance the high-level thinking with managing day-to-day tasks on multiple projects at the same time.
    • Proven ability to effectively communicate with a broad set of stakeholders, including team members, broadband providers, internal and external executive stakeholders, and the residents of San José.

 Key position responsibilities include, but are not limited to:

    • Assist with managing day-to-day operations of Citywide communications programs and projects, developing and implementing comprehensive communications strategies, and supporting and coordinating with City departments.
    • Identifying and promoting the City’s achievements, innovations, and public policy goals across all appropriate channels.
    • Coordinating speaking opportunities and thought leader programs, presentations, advertising, and special events.
    • Developing targeted awareness or behavior-change campaigns.
    • Developing and implementing regular measurement and reporting tools.
    • Managing publications, including planning, graphic design, production, and distribution.
    • Managing service vendor contracts.
    • Oversee the performance of the organization in meeting the City's goals and in carrying out directives of the City Manager.
    • Establish and maintain liaison with a diversity of individuals, community groups, and organizations to ensure that the City's programs are effectively accomplished.
    • Prepare reports and recommendations to the City Manager.
    • Represent the Director of Communications as assigned.
    • May supervise professional and/or support staff as assigned.
    • Evening and weekend work is occasionally required.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the job specific questions. Only candidates with experience and training that best match the position will move forward to the next phase of the selection process, which will include interview(s) and reference checks. The first review of applications will be the week of November 11, 2019.


You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.

    •  Please indicate the following functions with which you have experience and a brief description of your skills and experience level (include all that apply): 
      • Public Relations
      • Social Media
      • Digital Communications
      • Internal Communications
      • Crisis Communications
      • Visual Storytelling
    • Describe your experience developing and managing programs and/or campaigns for large complex public-sector organizations, including your experience with the City Council, city government, or city services.
    • Describe your experience developing and carrying out process improvements within a local government setting.
    • Describe your approach for measuring your effectiveness working with others.
    • Please describe the skills and abilities you have that you believe would make you a successful member of the City Manager's Office.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.


If you have questions, comments or concerns about the recruitment, selection or hiring process, please contact Danielle Torralba at (408) 535-8112, or by e-mail at