San Jose

Public Safety Radio Dispatcher Trainee / Public Safety Communication Specialist - Police Department (20014044)

2000468
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Law Enforcement
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South Bay
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Full-Time
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9/22/2020 at 11:59pm
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$32.69-$47.35 Hourly
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None

Location

201 West Mission Street San Jose, 95110

Description

The San Jose Police Department is accepting applications for BOTH the Public Safety Radio Dispatcher Trainee position AND the Public Safety Communication Specialist position.

                                             

Public Safety Communication Specialist - salary range is: $67,995.20 - $82,617.60 annually.

 

Public Safety Dispatcher Trainee's earn $72,966.40 annually.  After training is completed, the salary range is: $81,036.80 - $98,488.00 annually. 

 

NOTE: In addition to the starting salary, employees in the Public Safety Radio Dispatcher Trainee and Public Safety Communication Specialist classifications shall also receive an approximate five percent (5%) ongoing non-pensionable pay.

 

NEW AT THE CITY OF SAN JOSE

 

Hiring Incentive Pilot Program for Public Safety Communications Specialist:

 

-- Upon hire of candidate as a Public Safety Communications Specialist (FT) on or after February 9, 2020, he or she shall be eligible to receive a non-pensionable lump sum payment of $1,500.

-- Once the employee completes their one (1) year probation as a Public Safety Communications Specialist (FT) he or she is eligible to receive a final non-pensionable lump sum payment of $1,500.

 

Please note:The candidate receiving the incentive would be required to refund the ENTIRE non-pensionable lump sum (up to $3,000) if the employee separates from City employment or accepts another position within the City prior to their one (1) year anniversary of passing probation as a Public Safety Communications Specialist (FT). 

 

Further details regarding this can be found in the Municipal Employees’ Federation AFSCME, Local No. 101 union tentative agreement

 

Hiring Incentive Pilot Program for Public Safety Radio Dispatcher:

 

-- Candidates hired as a Public Safety Radio Dispatcher-TRAINEE on or after February 9, 2020, shall be eligible to receive a non-pensionable lump sum payment of $2,000.

-- Once the Public Safety Radio Dispatcher-TRAINEE is eligible for promotion and enters into the Public Safety Radio Dispatcher classification, the employee is then eligible to receive an additional non-pensionable lump sum payment of $2,000.

-- Once the employee completes their one (1) year probation as Public Safety Radio Dispatcher, he or she will be eligible to receive a final non-pensionable lump sum payment of $2,000. 

 

Please note: The candidate receiving the incentive would be required to refund the ENTIRE non-pensionable lump sum (up to $6,000) if the employee separates from City employment or accepts another position within the City prior to their one (1) year anniversary of passing probation as a Public Safety Radio Dispatcher.

 

Further details regarding this can be found in the Municipal Employees’ Federation AFSCME, Local No. 101 union tentative agreement:

 

*Please Note -- MEF Referral Bonus: Applicants may disclose a maximum of one (1) referral.  The applicant must provide the referrer's name on his or her application prior to submitting the application for consideration and certify that the referrer referred and/or assisted in recruiting them, and that the applicant will not receive any portion of the MEF Referral bonus provided to them.

 

Position & Duties - Public Safety Communication Specialist


The Public Safety Communication Specialist position is an entry level training position in the Communications Unit for the Police Department.  Public Safety Communication Specialists are required to handle the full range of telephone answering and dispatch functions.

 

This recruitment may be used to fill multiple positions in this, or other divisions or departments.  If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

 

Mandatory overtime will be required during critical incidents or to maintain staffing levels.  Wearing a uniform is required; however, uniform expenses are partially reimbursed.  The wearing of a headset is also required and is purchased by the employer.  Incumbents receive paid training beginning on their first day attending the Basic Dispatch Academy.

 

These positions may require assignments to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off.  There is a shift differential payment of $1.50/hour for Swing Shift and $1.75/hour for Graveyard Shift.

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Position & Duties - Public Safety Radio Dispatcher Trainee

 

The Public Safety Radio Dispatcher Trainee position is an entry level training position in the Communications Unit of the Police Department.  The key responsibilities for Public Safety Radio Dispatcher Trainee include:

 

Learning to dispatch police personnel and equipment on both routine and emergency calls utilizing the computer aided dispatch system, video display terminals, radio dispatching consoles, and related equipment; Answering the telephone and receiving emergency, non-emergency, and 9-1-1 requests for assistance; Inquiring, interpreting, verifying, receiving, and disseminating information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, etc; Participating in field training exercises as needed to fully develop dispatching skills; Performing all related learning and testing activities.

 

This recruitment may be used to fill multiple positions in this, or other divisions or departments.  If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

 

For more information about the Police Departments, Communications Unit click HERE.

 

Formal training in the classroom and in the field will be provided in order to develop the knowledge, skills, and abilities necessary to perform the public safety dispatching functions.  Public Safety Radio Dispatcher Trainees must complete the training program and be appointed to the class of Public Safety Radio Dispatcher in order to retain employment.  Successful candidates must demonstrate excellent communication skills, strong customer service skills, and the ability to retain composure and work accurately under pressure in emergency situations. 

 

Candidates that are appointed will be required to attend the Basic Dispatch Academy for eight (8) weeks.  Candidates are paid when they begin academy training.  After the academy, candidates will continue on-the-job training, rotating through a number of assignments and shifts.  After successfully completing this portion of the training program, Candidates will begin a five (5) week Radio Academy and training program as a Public Safety Radio Dispatcher.  

 

Mandatory overtime will be required during critical incidents or to maintain staffing levels.  Wearing a uniform is required; however, uniform expenses are partially reimbursed.  The wearing of a headset is also required which is purchased by the employer.  Incumbents receive paid training beginning with their first day attending the Basic Dispatch Academy.

 

 

These positions may require assignment to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off.  There is a shift differential payment of $1.50/hour for Swing Shift and $1.75/hour for Graveyard shifts.

 

Ideal Candidate

Education:  Successful completion of high school, General Education (GED) Certificate, or California Proficiency Certificate.
 
Experience: 
Public Safety Communication Specialist - One year (1) experience working in public contact employment. (1yr FT = 2,080 hours)

Public Safety Radio Dispatcher Trainee - One year (1) of experience receiving, processing and/or dispatching calls in a radio dispatch or call center OR three years (3) of experience working in public contact employment.  (3yrs FT = 6,240 hours)

NOTE: Public contact employment is defined as customer service, a call center, or a closely related field where substantial face-to-face or over-the phone contact was made with the public.
 
Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. 

Passing a San Jose Police Department background check is a condition of employment.
 

Competencies

 

 

 

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

 

 

 

Job Expertise - Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. 

 

 

 

Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts.

 

 

 

Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

 

 

 

Customer Service - Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

 

 

 

Teamwork & Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

 

 

 

Selection Process

 

 

 

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions.  Only those candidates whose background best match the position will be forwarded to the next phase of the selection process, which includes an Information Session, Computer Practical (CRITICALL) and Oral Interview.  Applicants deemed most competitive after oral interviews will be required to pass a police background investigation, which includes polygraph and psychological screening.

 

 

 

For more information regarding the Background Process click HERE.

 

 

 

Mandatory Information Session: Attending Information session is mandatory to move forward to the CRITICALL Exam.  The Information Session provides applicants with more details regarding the day to day duties of the position(s) and an overall understanding of the hiring and training process as well as information regarding the Background Process and requirements.

 

 

 

Computer Practical (CRITICALL): The City of San Jose Police Department will administer the Criticall Exam and WILL NOT ACCEPT CRITICALL exam scores form other agencies.  Only 1 Criticall exam per 6 months is allowed with SJPD.  The CRITICALL exam is a Pass/Fail computer practical where applicants listen to a series of taped exercises, which require applicants to rapidly and accurately process simulated dispatch information.

 

 

 

Tentative Timeline

 

Mandatory Information Session 1 (applications submitted before 8/12/20): August 27, 2020

Mandatory Information Session 2 (applications submitted on or after 8/13/20): October 8, 2020

CritiCall Workshop *OPTIONAL*: October 28, 2020

CritiCall Exam: November 7, 2020

Oral Board Interview: November 15, 2020

Backgrounds: November-March 2021

Hiring Board: March 2021

Psych/Medical Exams: March-May 2021

Academy Start Date: May 17, 2021

*DATES MAY BE SUBJECT TO CHANGE IF NEEDED*

 

 

 

 

 

 

 

 

 


If you have questions regarding the duties of this position, the recruitment, or selection/hiring process, please contact Alexandria Rodriguez via email at Alexandria.rodriguez@sanjoseca.gov.

 

 


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