San Jose

Senior Public Information Representative - Community Energy Department (20015989)

Project Management
South Bay
7/8/2020 at 11:59pm
$97,032.00-$118,206.40 Annually


200 East Santa Clara Street, San Jose, 95113


Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at


The Community Energy Department (CED) is seeking to fill one (1) full-time Senior Public Information Representative who is an experienced and savvy senior communicator with strong strategic and tactical abilities. The successful candidate will demonstrate excellent writing and presentation skills and have substantial experience developing and executing effective communication and outreach plans using a wide range of approaches, including traditional and new media. Creativity, good judgement, organization, and initiative are essential characteristics for a successful candidate. The ideal candidate will have experience presenting to community groups, communicating complex information (such as utility billing), successfully managing multiple projects simultaneously, using HTML and website content management systems, and collaborating with outside agencies or departments. Candidates with public sector, corporate, or public relations agency experience are invited to apply. Knowledge and experienced in modern marketing and public relation techniques, technologies, and platforms, including social media and content strategy and tactics, special events planning, community engagement, visual storytelling, and data visualization is desired. Ideal candidates will demonstrate the ability to respond flexibly in a fast-paced, deadline-driven environment as well as develop relationships and work cooperatively with other employees, media representatives, elected and appointed public officials, and the public.


The Community Energy public information team plans and executes several outreach and communications campaigns to ensure the public is fully informed of the programs, services, and goals of the Community Energy Department and San José Clean Energy. An emerging priority will be to educate the public about the benefits of electric vehicles and aid with strategic political campaigns.


This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Ideal Candidate

Minimum Qualifications


Education: A Bachelor’s degree from an accredited college or university in the fields of journalism, communications, advertising, marketing, public relations, public administration, or closely related fields. 


Experience: Four (4) years of increasingly responsible public information, marketing, or public relations experience. 


Licenses or Certificates: Valid California Driver’s License may be required. 


Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. 


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include: 


Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations. 


Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.


Collaboration - Develops networks and builds alliances; engages in cross-functional activities. 


Leadership – Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.


Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance. 


Problem Solving – Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome. 


Project Management - Ensures support for projects and implements agency goals and strategic objectives. 


Political Skills - In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization. 


Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives. 


Selection Process

The selection process will consist of an evaluation of the applicant’s training and experience based on the application, cover letter and resume, and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.


You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.  

    • Please provide the name of the college or university and the field in which you obtained your degree. You may also include any additional degrees or applicable certifications that you have achieved. 
    • Describe how you have obtained four (4) years of increasingly responsibilities in public information, marketing or public relations experience. Include dates of employment, name of employer(s), job title and primary duties. 
    • State your experience planning, developing and implementing a communication and/or marketing plan for diverse audiences? Include how you approached and delivered this product, how you measured its results, and what you would do differently. 
    • Please describe your experience in writing content for promotional purposes. Include types of mediums (webpages, blogging, newsletter, social media, etc) and the target audience. 
    • Describe a time when you proposed a new way of doing something (for example, a new process or utilizing a communications channel). What was the problem you were trying to solve?  How was it received? If implemented, was your idea successful, and how did you measure its impact? 

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.


If you have questions about the duties of these positions, the selection or hiring processes, please contact Michelle Saechao at