San Jose

Deputy Director - Community Energy Department (20067552)

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City Administration
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South Bay
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Full-Time
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Until filled
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$124,012.00-$193,173.00 Annually
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None


Please review the special instructions before applying for this job opportunity.


Location

200 East Santa Clara Street, San Jose, 95113

Description

TO APPLY TO THIS POSITION, PLEASE REVIEW AND FOLLOW THE INSTRUCTIONS AS SHOWN ON THE BROCHURE IN THIS LINK: https://www.sanjoseca.gov/home/showpublisheddocument?id=67770

 

The Community Energy Department is seeking qualified candidates who are passionate about the environment, driven, creative, and who have a desire to be part of making a difference in their community. This is an exciting opportunity to lead positive change in a recently created department at the City of San José to deliver clean energy value-added services and programs to the community.

To help accomplish its goal of being both innovative and environmentally responsible, the City of San José created the Community Energy Department in August 2017 to administer San José Clean Energy (SJCE), the City’s brand-new Community Choice Energy (CCE) program. The mission of the Community Energy Department is to reduce Citywide greenhouse gas emissions, provide affordable energy rates and valuable energy programs; in addition to providing transparency, accountability, and outstanding customer service. For more information on the development the Community Energy Department, please click here.

The City of San José is seeking an experienced Deputy Director to oversee all Customer Account Management, Marketing, Communications, Energy Programs, and Legislative and Regulatory Policy functions for the Department. The Community Energy Department launched clean energy services to most residents and commercial customers in early 2019 and will conclude enrollment of all customers in early 2021. This position reports to the Director of Community Energy and will be responsible for customer relations, account and billing services, business development, community engagement, marketing and communications, customer programs, and regulatory and legislative policy. The Deputy Director will be an integral part of the Department’s executive team.

The Deputy Director will have responsibilities that include the following:

  • Oversee all internal and contracted services for data management, billing services, and the customer call center.
  • Manage the contracted data management and billing firm and liaise with PG&E and customers to resolve all customer issues and ensure that the department is providing excellent customer service.
  • Manage all press releases and will serve as a liaison with the media and community groups to ensure the department is responsive to community concerns.
  • Oversee all department marketing strategies and communications including, print, social media, e-newsletters, and the department’s website.
  • Provide direction, guidance, and review of community outreach plans as well as business development plans to increase customer participation and support customer retention.
  • Work collaboratively with City Council and the Clean Energy Community Advisory Commission to develop programs that are responsive to customer needs as well as oversee customer communications regarding rates and billing issues.
  • Provide executive leadership and oversee and manage the regulatory and legislative policy team to effectively advance SJCE’s mission and objectives with the legislature and regulatory agencies.
  • Provide leadership and collaborate with other staff in the Department, the City Manager’s Office, Finance, Intergovernmental Relations, and the City Attorney’s Office to achieve Department and City objectives.
  • Collaborate and build contacts with external stakeholders, including CalCCA, other CCA staff, regulatory agencies, community organizations, and the public to ensure SJCE’s programs and services meet Department objectives and the needs of our customers and community.
  • Seek out additional funding opportunities to advance mutually beneficial goals.

Qualifications

Education: A bachelor’s degree from an accredited college or university in business, public administration or related field.

Experience: Six (6) years of increasingly responsible experience in senior level administrative and/or analytic work in energy or utility expertise in a public agency, utility, or private company. Experience managing a work unit equivalent to a major division within a City department or large private company is desirable.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

TO APPLY TO THIS POSITION, PLEASE REVIEW AND FOLLOW THE INSTRUCTIONS AS SHOWN ON THE BROCHURE IN THIS LINK: https://www.sanjoseca.gov/home/showpublisheddocument?id=67770

 

 

Ideal Candidate

The position requires a strong communicator with strong strategic and tactical abilities. The successful candidate will demonstrate excellent listening, writing, and presentation skills, and have substantial experience leading high performing teams to accomplish objectives. Candidates should also have a strong energy or utility background and be well versed in customer service and account management as well as executing strategic policy initiatives. Experience in start-ups and community energy programs is desirable. The successful candidate should demonstrate honesty and integrity, the ability to inspire others, creativity, good judgment, accountability, and demonstrate a commitment and passion to advancing the goals of San José Clean Energy.

Benefits

The approved salary range for this position is $124,012 - $193,173. In addition to the starting salary, employees in this classification shall also receive an approximate five percent (5%) on-going non -pensionable pay. The actual salary shall be determined by the final candidate’s qualifications and experience.

The City provides an excellent array of benefits, including:

Retirement: Competitive defined benefit retirement plan with full reciprocity with CalPERS; defined contribution plan available as an option.

Health Insurance: The City contributes 85 percent towards the premium of the lowest cost non-deductible plan. There are several plan options.

Dental Insurance: The City contributes 100 percent of the premium of the lowest priced plan for dental coverage.

Personal Time: Vacation is accrued initially at the rate of three weeks per year with amounts increasing up to five weeks after 15 years of service. Executive Leave of 40 hours is granted annually and depending upon success in the Management Performance Program could increase to up to 80 hours. Sick Leave is accrued at the rate of approximately 8 hours per month.

Holidays: The City observes 14 paid holidays annually.

Deferred Compensation: The City offers an optional 457 Plan.

Flexible Spending Accounts: The City participates in Dependent Care Assistance and Medical Reimbursement Programs.

Insurance: The City provides a term life policy equal to two times annual salary. Long-term disability and AD&D plans are optional.

Employee Assistance Program: The City provides a comprehensive range of services through the EAP.

For more information on employee benefits, visit the City’s benefits website.

Special Instructions

TO APPLY TO THIS POSITION, PLEASE REVIEW AND FOLLOW THE INSTRUCTIONS AS SHOWN ON THE BROCHURE IN THIS LINK: https://www.sanjoseca.gov/home/showpublisheddocument?id=67770

Recruitment Contact