San Mateo County

Network Engineer - IS Communications Specialist II

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Information Technology
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San Francisco/Peninsula
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Full-Time
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Continuous
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$95,555.20-$119,433.60 Annually
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None

Description

The Information Services Department seeks a qualified Network Engineer - IS Communication Specialist II.

This position is responsible for design, configuration, maintenance, and fault isolation of the County enterprise network including: network security, routing, switching, wireless LAN, WAN, VOIP, Virtual Private Networking, testing, and repairing network infrastructure. This individual may exercise technical and functional direction over lower-level staff and may also provide training on a project basis.
 
The ideal candidate for this position will have proficiency and experience with:

  • Management of L2 and L3 technologies and security including adjacency/convergence protocols and techniques (EIGRP, OSPF, BGP).
  • IP traffic redistribution and route filtering.
  • VPN setup and troubleshooting including IPSec and FlexVPN.
  • Application of ACL's.
  • Aruba Wireless managed environment including Clearpass and Airwave.
  • Configuring and building an industry standard network monitoring and alert system (SolarWinds is desirable).


The ideal candidate will also have knowledge of:

  • Cisco wireless solution.
  • HP Comware switching environment.
  • Aruba Wireless managed environment.
  • Firewalls including Cisco ASA, Palo Alto, or both.
  • F5, or competing/compatible load balancing technologies.
  • Network Security design.
  • UPS connectivity & installation.


This position will require the individual to participate in an on-call capacity after working hours.

Examples Of Duties: 
Duties may include, but are not limited to, the following:

  • Defines, assists in design, and implements system infrastructure and solutions.
  • Evaluates and effectively responds to requests for assistance from users experiencing problems with telecommunications, radio, and network systems in person, over the phone, or remotely; diagnoses system hardware, software, and operational problems; trains users on software and hardware usage by providing instruction and documentation in person, on the phone, or electronically.
  • Implements new systems, programs, and hardware and software upgrades.
  • Implements, maintains, and enforces policies and procedures for telecommunications, communications, and network administration.
  • Responds to inquiries from other departmental staff and documents and communicates problem resolutions.
  • Confers with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.
  • Maintains hardware and software inventory; verifies stock and supplies for replacement parts; picks up parts from vendors; repairs and refurbishes equipment and peripherals from available parts.
  • Researches and provides recommendations or with approval, purchases tools, supplies, and repair parts from a variety of sources.
  • Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.
  • Assists in coordinating activities with other information services department staff.
  • May serve as technical lead for assigned projects, including gathering user and systems requirements, working with vendors, contractors, project managers, and other project staff, installing, configuring, testing, and providing general technical support, and developing technical and user documentation.
  • Provides updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
  • Installs, configures, and maintains systems.
  • Monitors and evaluates overall system performance.
  • Performs related duties as assigned.


Management reserves the rights to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the functions of the job.

 

QUALIFICATIONS 
Knowledge of:

  • Advanced system infrastructure configuration methods and techniques.
  • Techniques and methods of system evaluation, implementation, and documentation.
  • Troubleshooting, configuration, and installation techniques.
  • Principles and practices for identifying systems-related issues and actions needed to improve or correct performance.
  • The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
  • Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
  • Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.

 
Skill/Ability to:

  • Perform a variety of technical support functions in the installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
  • Identify, maintain, and repair hardware and software problems.
  • Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
  • Establish and maintain a variety of filing, record keeping, and tracking systems.
  • Organize own work, set priorities, and meet critical time deadlines.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
  • Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  • Use English effectively to communicate in person, over the telephone, and in writing.


Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

  • Completion of coursework and/or training in information systems, computer science, or related field, and
  • Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network (preferably with wide and local area networks including enterprise level Data Center supports)
  • This position requires the successful completion of a background check
  • Must have a valid California Class C driver's license


Licenses and Certifications:

  • Some positions may require possession of, or ability to obtain, industry-recognized information technology certifications.


Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various County sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  Standing in and walking between work areas is frequently required.  Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.  Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information.  Employees must possess the ability to lift and carry materials and objects up to 50 pounds with the use of proper equipment and push and pull materials and objects up to 100 pounds with the use of proper equipment.

Environmental Elements:
Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.  Employees may interact with upset staff when providing telecommunications, communications, and network equipment and systems support.

 

APPLICATION/EXAMINATION 
Anyone may apply. Current San Mateo County and San Mateo County Superior Court employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

Responses to the supplemental questions must be submitted in addition to our regular employment application form. The examination process will consist of a pre-screening by the Human Resources Department for minimum qualifications.  This will be followed by an application screening performed by subject matter experts. Candidates successfully passing through the application screening will be placed onto an eligible list; from there, they will be contacted for a departmental interview. 

This is a continuous recruitment which may close at any time. The final filing date will be posted five days in advance on this job announcement.

Apply immediately. Application materials will be accepted until positions are filled. This posting is open on a continuous basis and selection may be made at any time within the process. 

Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All interviews will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, please click the 'Apply Online' button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

~ TENTATIVE RECRUITMENT SCHEDULE ~
HR Application Pre-Screening: On A Weekly Basis
Subject Matter Expert Application Screening: On A Weekly Basis


The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds and contributions. We are proud to be an Equal Employment Opportunity Employer.

 
Analyst: Lucy Fung (04122018) (IS Communication Specialist II - V281)

Ideal Candidate

The ideal candidate for this position will have proficiency and experience with:

  • Management of L2 and L3 technologies and security including adjacency/convergence protocols and techniques (EIGRP, OSPF, BGP).
  • IP traffic redistribution and route filtering.
  • VPN setup and troubleshooting including IPSec and FlexVPN.
  • Application of ACL's.
  • Aruba Wireless managed environment including Clearpass and Airwave.
  • Configuring and building an industry standard network monitoring and alert system (SolarWinds is desirable).


The ideal candidate will also have knowledge of:

  • Cisco wireless solution.
  • HP Comware switching environment.
  • Aruba Wireless managed environment.
  • Firewalls including Cisco ASA, Palo Alto, or both.
  • F5, or competing/compatible load balancing technologies.
  • Network Security design.
  • UPS connectivity & installation.

Benefits

Please visit http://hr.smcgov.org/sites/hr.smcgov.org/files/SEIU.pdf for a complete listing of all benefits for this classification.
  Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
  As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you.   County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.

Recruitment Contact

Contact phone: 
(650)363-4303
Contact email: