San Mateo County

911 Dispatcher II-Lateral (19032522)

$6,207.00-$7,762.00 Monthly

Please review the special instructions before applying for this job opportunity.


County Center Redwood City, 94063


  Calling all EMS/FIRE and LAW ENFORCEMENT Dispatchers!
If you are currently an experienced public safety dispatcher, we want you!

Applicants must have current experience as a public safety dispatcher.

What makes us the best? Our center dispatches for police, fire and medical and includes a progressive in-house training program, team based shifts from a dispatcher-developed schedule, fire "incident dispatch" and law enforcement "tactical dispatch" programs as well as many other career development opportunities and programs.   In the summer of 2019, Public Safety Communications will move into a newly constructed building containing a 911 Dispatch Center, Office of Emergency Services and the County's Emergency Operation Center.  The new state of the art dispatch center will also include a brand a new Computer Aided Dispatch (CAD) system. 

The Ideal Candidate will have:

  • Knowledge of Computer Aided Dispatch (CAD) operation.
  • Knowledge of basic computer use in a business office and Communications Center environment
  • Ability to operate various types of communications equipment including public safety telephones, two way radio systems, data terminals and other related technologies
  • Ability to utilize available resources

NOTE: The successful incumbent MUST be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts including preplanned and last minute mandatory overtime.

Ideal Candidate

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of experience working as a call taker, communications dispatcher or related position with a public safety agency within the last three years.

A Public safety agency is defined as an agency that receives and processes emergency calls for service for police, fire and/or emergency medical services. Other types of emergency call center experience such as, but not limited to, road service, security, or basic life support ambulance should apply as entry level Communications Dispatcher I or Calltaker.

Knowledge of:

  • English language, spelling, grammar and punctuation.
  • Customer service and interpersonal communications principles.
  • Computer operation and use in office and Communications Center environments.
  • Basic principles in communicating by means of face-to-face contact, telephone and/or data terminals.
  • Public safety entities who provide emergency services within San Mateo County.
  • Various resources within the County in order to provide referrals to the public and public safety agencies.

Skill/Ability to:

  • Speak, read and write English clearly.
  • Communicate clearly and concisely, in English, both orally and in writing.
  • Operate various types of communications equipment including public safety telephone and data terminals and other related technologies.
  • Read and interpret various mapping devices and relaying pertinent information.
  • Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
  • Prioritize and determine an appropriate course of action based on a given set of circumstances.
  • Perform multiple tasks simultaneously.
  • Listen, understand and relay information via radio, telephone and in person.
  • Remain calm and controlled under stressful periods while projecting a professional demeanor.
  • Establish and maintain positive and courteous working relationships with customers, the community and co-workers.
  • Participate in Communications Center teamwork while maintaining assigned job responsibilities and duties.
  • Anticipate and adapt to fluctuating workloads in the Communications Center.
  • Communicate and receive feedback and opinions to affect change.
  • Access and refer to information using available resources.
  • Read, interpret, understand and follow written and oral instructions and/or information.
  • Remain seated for long periods of time.
  • Read standard text/data on electronic screen or computer terminal teletype printouts and variety of maps.
  • Hear in an open space and noisy environment with static or weak transmissions and/or telephone conversations.

Other Requirements:

  • Successfully complete a pre-employment medical examination and be subject to polygraph testing.
  • Follow strict Drug Use standards and guidelines.
  • Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation.
  • Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts.

Special Instructions

Please visit for additional information and to apply.