IS Business Analyst II (IS BA) - Limited Term for their Health IT Division.To view the online brochure for this recruitment please follow this link: https://hr.smcgov.org/IS-BA-II The individual in this position performs complex and technical systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; and performs related work as required. This position will support multiple divisions within the Health System such as Administration, Emergency Medical Services, Finance, and Public Health, Policy and Planning.
IS Business Analyst II is the journey-level class in the IS Business Analyst series and is responsible for serving as a liaison between system users and information technology staff, vendors, and service providers. Responsibilities require the use of tact, discretion, and independent judgment and to have full and thorough knowledge of the concepts, practices, procedures, and policies of assigned function.
Information for current county employees: Current and regular San Mateo County Employees who are interested in this assignment must submit an application and compete in the recruitment process. If you are successful in the recruitment and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable.
Examples Of Duties:
- Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.
- Receives requests for assistance related to the use of department and/or program systems and software applications; determines severity of problem and resolves or refers to appropriate personnel or vendor for resolution.
- Participates in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.
- Coordinates and directs the work of software vendors to identify and resolve programming and other operational problems; coordinates the scheduling of corrective patches and upgrades between vendors and staff; interacts with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.
- Provides or arranges for the training of staff on the information systems used by the department and/or program; requests adhoc reports.
- Develops and executes system test plans to ensure application performance conforms to specifications; modifies technologies to correct errors and optimize system performance and cost-effectiveness.
- Stays abreast of current trends and developments in system applications and technologies; serves as a technical expert on assigned committees.
Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.
- Prepares and tracks requests to information technology staff, vendors and/or service providers for routine system changes and reports.
- Performs related duties as assigned.
- A bachelor's degree from an accredited college or university with a major in information systems, Computer Science, or similar technical discipline.
- At least 5 years of experience in system analysis and software development and support.
- Strong knowledge of business process analysis, requirements analysis, and software analysis and design.
- Project management experience.
- Three years of experience performing application support in a health care setting.
- Ability to analyze end-user technical requirements and recommend specific technical and/or workflow solutions to meet the need.
- Excellent trouble shooting skills.
- Knowledge of database and data dictionary concepts, database file structures and operating system interfaces.
- Knowledge of business analysis techniques such as interviewing, brainstorming, modeling, risk analysis, estimating, and peer review.
- Ability to work independently and set priorities.
- Three years of experience supporting an electronic health record or case management system.
- Knowledge of principles and practices of leadership and mentoring.
- Excellent communication skills with both technical and non-technical staff.
Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change.
NOTE: Employees hired on or after January 1, 2013 may be subject to new Pension Reform retirement laws.
As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked.