San Mateo County

Community Program Specialist I/II - Bilingual Language Skills Preferred (Open & Promotional)

San Francisco/Peninsula
9/30/2019 at 11:30pm
$5,125.00-$7,176.00 Monthly


San Mateo County


FINAL DATE FOR FILING: September 30, 2019.


Do you want to be a part of an award-winning team and work with amazing people? Are you someone who can make a difference through diverse outreach, helping create a literate and informed community, provide amazing customer service, and participate in exciting programming? If you answered "yes," consider meeting us and joining our team!

Apply for a Community Program Specialist position with San Mateo County Libraries (SMCL) and join us in igniting growth through transformative experiences!
San Mateo County Libraries are an invaluable community resource, an amazing family, a springboard for opportunities, and our staff are what makes it so special. We're champions of learning, sharing, and exploration of open minds, new ideas, and bright futures. It's our mission and our passion to strengthen our community by creating an inclusive sense of place and an environment for learning. We seek enthusiastic team players, creative risk takers, and flexible individuals who proactively search for new opportunities to make public library services relevant to all members of the community.

The eligible list generated by this recruitment may be used to fill current and future vacancies throughout San Mateo County Libraries, which includes locations in Atherton, Brisbane, Belmont, Foster City, Half Moon Bay, East Palo Alto, Portola Valley, Millbrae, Woodside, Pacifica, and San Carlos, as well as our administrative offices in San Mateo. The current vacancy is subject to change but is expected to be filled in the Community Learning program, which includes Adult Literacy. Successful candidates will be excited about new challenges, eager to learn, and energized by working with people from a variety of backgrounds. We respect, value, and celebrate diversity, and bilingual skills are always a plus.
The ideal candidate will have the ability to:

  • Visualize, adapt, and deliver non-traditional and innovative services that benefit the needs of the community.
  • Maintain current and develop new programs that support adult learners, with a particular focus on critical skills and knowledge, including but not limited to English as a Second Language (ESL), literacy, citizenship and workforce development.
  • Identify and implement research-based methods, practices, techniques and pedagogy that help adult learners succeed.
  • Recruit, train, manage, and retain volunteers to support Community Learning programs.
  • Provide training and support for library staff working in program areas.
  • Collect and maintain program records and statistics and create reports, as needed.
  • Establish cooperative working relationships with community services providers, program participants, volunteers, and co-workers.
  • Plan, schedule, coordinate, and carry out programming, workshops, classes, and at special events, along with outreach activities to community groups and agencies, ranging from tabling to public speaking.
  • Use technology as a tool, staying on top of new technology trends that support program areas.
  • Work in a collaborative teamwork setting and inspire fun in the workplace.
  • Take initiative and work independently and with others.
  • Provide excellent customer service to patrons of any age in a busy public library.
  • Communicate effectively, both orally and in writing.

Because of the diversity of the communities we serve, bilingual language skills are preferred for this position, but not required. Specifically, we seek applicants with the ability to read, write and speak fluently in both English and Spanish, and/or in both English and Chinese (Cantonese and/or Mandarin).

The San Mateo County Libraries is a Joint Powers Authority comprised of the cities of Atherton, Belmont, Brisbane, East Palo Alto, Foster City, Half Moon Bay, Millbrae, Pacifica, Portola Valley, San Carlos, Woodside and the unincorporated areas of San Mateo County. SMCL is a high performing organization. Named a four-star library by Library Journal for the eighth consecutive year, SMCL ranked 2nd in California among similar peer libraries. SMCL is committed to providing quality public service. To achieve this, we value diversity among staff and encourage each employee to take personal responsibility and make individual contributions.  In addition to a broad range of digital content and services the Library includes twelve community libraries, bookmobile service and a literacy program. Serving a population of 270,000 residents, SMCL circulated over 3.4 million items to 2.2 million visitors last year. For more information about San Mateo County Libraries, please visit

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.  A typical way to qualify is:

Community Program Specialist I: Two years of experience in an organization providing social services which has included responsibility for community service program development such as planning, evaluating, monitoring or coordinating projects.
   Community Program Specialist II: Four years of experience in an organization providing social services which has included responsibility for community service program development such as planning, evaluating, monitoring or coordinating projects.

Knowledge of:

  • Principles, practices, and administrative requirements of the program to which assigned.
  • Contemporary social, political and economic trends and problems related to community services.
  • Principles of social planning and program development related to community services.
  • Specialized technical knowledge related to assigned program area.
  • Monitoring and evaluating systems for community services programs.
  • Formulation and function of community and volunteer organizations.
  • Current social and community needs.
  • Principles and practices in community development and services planning.
  • Methods applied to the collection and evaluation of statistical data.
  • Principles of community organization.
  • Applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
  • Computer applications related to the work.
  • Office administrative practices and procedures, including records management and the operation of standard office equipment. 

Skill/Ability to:

  • Make independent judgments and work independently.
  • Prepare concise reports and recommendations.
  • Communicate effectively in writing and orally.
  • Coordinate multiple facets of a program function.
  • Interpret rules, regulations and guidelines at all government levels.
  • Compile, analyze and interpret data using statistical and research techniques.
  • Establish and maintain cooperative working relationships with members of other departments and diverse community groups.
  • Plan, organize, promote and coordinate diverse community program activities.


Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. 

The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to  to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.
Final Filing Date: September 30, 2019 at 11:59PM
Application Screening: Week of October 7 - October 10, 2019
Civil Service Panel Interview: October 28, 29 and/or 30, 2019
Departmental Interview (if necessary): November 13, 2019

At the County of San Mateo, we take pride in the way our employees bring together their diverse backgrounds, experiences, and perspectives to serve our community's needs.
  The County is an Equal Employment Opportunity Employer.

Analyst: Ximena Burns (090619) (Community Program Specialist I/II - G226/G227)

Keyword: library, community, outreach, adult learning, adult literacy, bilingual, Spanish, Mandarin, Cantonese

Recruitment Contact

Contact phone: 
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