Are you interested in working for a top-notch organization that prides itself on a strong commitment to providing innovative services to the residents and businesses in San Mateo County? Do you have a strong background in organizational development, employee engagement, project management, and strategic planning? Are you creative, thoughtful, energetic, and personable? If so, this position might be for you!
The Human Resources Department of the County of San Mateo is seeking highly-qualified candidates for the position of Associate Management Analyst / Management Analyst in the Organizational Development and Communications division. The position manages internal and external talent development programs and events and provides strategic support and analysis to departmental and County initiatives. The emphasis of the position has been employee engagement, succession planning, talent management, performance and development, and organization change for the Human Resources Department, all other County departments, and our regional and local partner organizations.
Specific programs have included: STEP – Supported Training and Employment Program for Foster Youth, Next Generation Management Talent Exchange Program, Next Generation Regional Internship Program, County-wide Employee Engagement initiatives, Onboarding and Exit Surveys, Career Development Day, Innovation Summit, Youth Hub, STARS – Employee Awards Program, and facilitating the Heart Walk fundraiser. Other programs in which the Management Analyst plays a support role include Jobs for Youth, Youth Jobs Summit, Regional Fellowship Program, and County-wide performance pilots.
The successful candidate for this position will have exemplary skills in project management and event coordination, collaboration and community engagement, and relationship building and political astuteness. The successful candidate will also have excellent communication and presentation skills, confidence in leading cross-departmental and regional projects, and proven experience interacting with employees throughout an organization including line staff, supervisors, managers, and executives including city managers and the County Manager. Additionally, the successful candidate will demonstrate excellent and timely follow-up on assignments and meeting agendas.
Depending on the experience of the candidates, this position could be filled at the Associate Management Analyst level, or at the Management Analyst level.
Associate Management Analyst is the journey-level and first level classification in the Management Analyst series. Initially under close supervision, incumbents with basic professional administrative education and/or experience perform analytical and technical work within an assigned division/department. The impact of decisions is moderate, and the work is typically one of interpreting, explaining, or gathering information.
Management Analyst is the full journey-level class in the Management Analyst series. Incumbents develop and implement policies and procedures for a variety of projects and programs within an assigned department, including budget, contract, and human resources administration, management analysis, and program evaluation. Incumbents support the work of departmental management staff by conducting day-to-day administrative support activities and by providing a professional-level resource for organizational, fiscal, human resources, managerial, and operational analyses and studies. The work has technical and programmatic aspects requiring the interpretation and application of policies, procedures, and regulations. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Duties of this position may include, and are not limited to:
- Assist in developing goals, objectives, policies, procedures, work standards, and administrative control systems for the division assignments
- Develop and standardize procedures and methods to improve and continuously monitor the efficiency and effectiveness of operations in order to maximize resources; assess and monitor workload; identify opportunities for improvement and develop related recommendations
- Plan, oversee, and administer department-specific programs and projects
- Conduct a variety of analytical and operational studies regarding departmental and programmatic activities, including complex operational, regulatory, or administrative issues; evaluate alternatives, and make recommendations,
- Prepare comprehensive technical records and reports, identify alternatives, and make and justify recommendations
- Conduct special research projects and if necessary financial analysis for countywide programs and usage; produce findings and recommendations and prepare related reports
- Represent assigned department in interdepartmental, community, and/or professional meetings; confer with and coordinate with other County staff on a wide variety of administrative analyses and planning issues
- Serve as a liaison to public and private organizations, community groups, and other organizations; provide information and assistance to the public regarding assigned programs and services; receive and respond to complaints, requests, and questions relating to areas of responsibility
- Ensure compliance with all regulatory and reporting requirements and applicable laws, regulations, and professional practices
- Prepare and submit Board of Supervisor agenda reports and various other commission, committee, and staff reports, resolutions, ordinances, and correspondence regarding assigned activities
- Attend meetings, conferences, workshops, and training sessions and review publications and related materials to become and remain current on principles, practices, and new developments in assigned work areas
- Communicate orally, in writing, and/or through graphic representations and statistical summaries with colleagues, managers, employees, the public, organized employee groups, and representatives of various organizations
- May participate in the selecting, training, motivating, and evaluating assigned staff; direct the work activities of assigned staff; prioritize and coordinate work assignments; provide or coordinate staff training; review work for accuracy; work with employees to correct deficiencies
- Perform other duties as assigned
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field
- At least one year of professional administrative experience is typically required at the Associate Management Analyst level, and at least 3 years for the Management Analyst level
- Project and/or program management, analytical processes, and report preparation techniques
- Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures
- Principles of mathematical and statistical computations
- Research and reporting methods, techniques, and procedures
- Principles and practices of county management and government
- Sources of information related to a broad range of county programs, services, and administration
- Recent and on-going developments, current literature, and sources of information related to organizational development and employee engagement
- Record keeping and documentation
- Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations in person and in writing
- Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff
- Assist in the development of goals, objectives, policies, procedures, and work standards for the department
- Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative
- Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work
- Plan, organize, and carry out assignments from management staff with minimal direction
- Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations
- Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals
Anyone may apply. Current County of San Mateo employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination.
Both the County employment application form and the attached supplemental questionnaire must be completed and submitted to be considered for this position.
The examination process will consist of an application screening (weight: pass/fail) based on the candidates' applications and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).
The application screening will include a careful review of each candidate's employment application. The responses to the supplemental questions will be heavily considered in the screening process. Please provide detailed information, answer the questions completely using proper grammar and English language usage, and communicate clearly and concisely. Those applicants who receive a passing score on the rating of the application materials will be invited to the panel interview.
The panel interview is a standard component of most Civil Service selection processes. Each candidate will be interviewed individually by a panel of three (or more) subject matter experts. All candidates will be asked the same questions, in the same order, for approximately the same amount of time. Responses to each question will be scored based on pre-determined scoring criteria. Each candidate will receive an overall interview score which will determine that candidate's ranking or placement on the eligible list.
Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.
IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.
~ Recruitment Schedule ~
Final Filing Date: April 13, 2020
Application Screening (tentative): TBD
Panel Interview (tentative): TBD
The County of San Mateo is a diverse, inclusive workplace, where employees are valued and respected for their different perspectives, experiences, backgrounds, and contributions.
We are proud to be an Equal Employment Opportunity Employer.
Analyst: Chet Overstreet (03102020) (Associate/Management Analyst – D182/D181)