The County of San Mateo's Information Services Department seeks a Radio Communication Specialist I/II (IS Communications Specialist I/II). The vacancy is a full-time position in the Radio Services Unit. The Radio Services Unit maintains wireless communications and low voltage systems for over 50 County and local government agencies with equipment located at approximately 100 remote sites. These systems include microwave which supports County voice and data networks, two-way radio, alarms, audio and video equipment.
IS Communications Specialist I: This is the entry-level class in the IS Communications Specialist series. This class performs the more routine tasks and duties assigned to positions within the series including setting up and configuring telecommunications, radio communications, and network infrastructure and performing routine maintenance of systems and equipment. Positions at this level are not expected to function with the same amount of knowledge or skill level as positions allocated to the II level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
IS Communications Specialist II: This is the journey-level class in the IS Communications Specialist series responsible for maintaining and troubleshooting various infrastructure, systems, and equipment. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit. The work involves frequent contact with others and coordination of multiple concurrent activities. This classification is distinguished from the IS Communications Specialist III by the complexity and size of the systems supported and the amount of discretion exercised over problems and resolutions, as well as the latter serves as a technical leader and subject matter expert in specific area(s).
Positions within the IS Communications Specialist I and II classifications may be further distinguished by the area of specialty to which assigned.
The ideal candidate for this position is an experienced journey level Two-Way Radio/Microwave Technician capable of providing maintenance and engineering support for the County's radio and microwave communications systems. The individual should be familiar with analog and digital voice and data radio communications systems, the installation and preventive maintenance practices for the following:
- Analog and digital two-way radio networks
- P25 trunking (phase 1 & 2)
- Analog and digital voting comparators
- Simulcast transmission systems
- TDM and IP microwave communications links
- Channel banks
- Digital multiplexers
- Rectifiers and battery storage systems
- Single and 3 phase electrical distribution systems
- R56 grounding requirements and be familiar with OSHA RF safety procedures
Examples of Duties:
- Use initiative and sound independent judgment within established procedural guidelines.
- Prepare clear, concise and accurate documentation, instructions, correspondence & other written materials.
- Maintain accurate records and files.
- Conduct radio equipment installation.
- Communicate effectively, orally and in writing, with both technical & non-technical personnel.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Plan, install and maintain the following types of equipment: Digital microwave radios & Digital multiplexers and channel bank systems, Motorola-trunking s Motorola-trunking system controllers & Digital/Analog Simulcast transmitters Digital and analog receiver voting comparators, AC and DC power conversion & distribution systems.
- Analyze operational, programming and systems problems, evaluate alternatives and reach sound conclusions.
- Provide updates, status, and completion information to staff and/or users via voicemail, email, or in-person communication.
- Install, configure, and maintain radio systems.
- Monitor and evaluate overall system performance.
- Perform related duties as assigned.
Education and Experience:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
Completion of coursework and/or training in information systems, computer science, or related field.
IS Communications Specialist I: One (1) year of providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.
IS Communications Specialist II: Two (2) years of increasingly responsible experience in providing technical support in the installation, maintenance, and repair of systems specific to radio communications, telecommunications, or network.
If assigned to Radio Communications assignment (in addition to above):
- Possession of, or ability to obtain, General Radiotelephone Operator License issued by the Federal Communications Commission is desired.
- Principles and practices used in the operations, maintenance, repair, and administration of assigned systems and equipment.
- Techniques and methods of system implementation and monitoring.
- Troubleshooting and installation techniques.
- Principles and procedures of record keeping.
- Customer service and telephone techniques.
- Modern office practices, methods, and computer equipment and applications related to the work.
- English usage, spelling, vocabulary, grammar, and punctuation.
- Techniques for providing a high level of customer service by effectively dealing with vendors and County staff.
- Perform basic technical support functions for assigned systems; troubleshoot problems and take appropriate action or escalate to appropriate staff as needed.
- Identify, troubleshoot, and resolve basic system problems and perform minor repairs.
- Setup equipment and install and configure software.
- Deal tactfully with the customers and staff in providing information, answering questions, and providing customer service.
- Respond to and effectively prioritize a high volume of phone calls and other requests for service.
- Learn and understand the organization, operation, and functions of the department as necessary to assume assigned responsibilities.
- Learn, interpret, and apply applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
- Organize, maintain, and update records systems.
- Operate modern office equipment including computer equipment and specialized software applications programs.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Use tact and prudence within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Additional Qualifications at the IS Communications Specialist II Level:
- Advanced system infrastructure configuration methods and techniques.
- Techniques and methods of system evaluation, implementation, and documentation.
- Troubleshooting, configuration, and installation techniques.
- The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.
- Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
- Perform a variety of technical support functions in the installation, configuration, maintenance, and repair of assigned systems; take appropriate action to resolve problems or escalate to appropriate staff as needed.
- Identify and repair equipment, hardware, and software problems.
- Train staff on system and equipment usage.
- Interpret, apply, explain, and ensure compliance with Federal, State, and local policies, procedures, laws, rules, and regulations.
- Establish and maintain a variety of filing, record keeping, and tracking systems.
- Organize own work, set priorities, and meet critical time deadlines.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Applications for this position will only be accepted online. Please go to https://www.governmentjobs.com/careers/sanmateo/jobs/3104864/radio-communications-specialist-i-ii-open-promotional to apply.