Please note: This is a DISPATCHER II LATERAL OPPORTUNITY for those EXPERIENCED in PUBLIC SAFETY DISPATCH (911). ONLY those with PUBLIC SAFETY DISPATCH experience need apply.
This is a continuous recruitment. Applicants are added to the employment list as they meet the minimum qualifications?
· One year of public safety dispatch experience comparable to that of a Dispatcher I in the City of San Mateo.
· Experience within the last three years is highly desirable.
· Completion of the California POST Basic Police Dispatch Academy is highly desirable.
· Bi-lingual skills are highly desirable.
· Equivalent to completion of the twelfth grade
The San Mateo Dispatch Center is a division of the Police Department and dispatches for 118 officers in two agencies. The San Mateo Dispatch team is known throughout the County for its professionalism and desire to serve the public. San Mateo dispatchers handle in excess of 50,000 calls for service each year, 300,000 telephone calls, 40,000 9-1-1 calls, while also handling over 2 million radio transmissions.
The Department has implemented an on-line reporting system and is continually evaluating other progressive alternative reporting forms to optimize technology. The Dispatch Center provides contract dispatch services to the City of Brisbane and is currently seeking to expand that role as a regional dispatch services provider. With a new police building, the City of San Mateo’s dispatch center is the County’s newest state-of-the-art dispatch center.
The Dispatchers work in a team environment 24 hours a day, seven days a week under the general direction of Senior Dispatchers. The Dispatcher II is the journey level class within the Dispatcher series and requires a strong work ethic, strong customer service skills and strong interpersonal skills. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the department.
Dispatchers receive incoming calls for police and fire for a number of local jurisdictions and dispatch necessary units using a computer aided dispatch system, processing and prioritizing incoming calls for emergency assistance. Dispatchers perform a variety of general support duties related to communications activities. Primary responsibilities include, but are not limited to:
• Perform a variety of general support duties related to communication activities.
• Operate Computer Aided Dispatch (CAD) equipment and to enter, update, and retrieve information from teletype networks relating to wanted persons, stolen property, vehicle registration and other information.
• Determine the nature, location, and priority of an emergency; coordinate the response of police, fire, ambulance or other emergency units through CAD data terminals in accordance with established procedures.
• English usage, spelling, grammar and punctuation
• Computer Aided Dispatch (CAD) equipment
• Modern office procedures, methods and computer equipment.
• Public safety classification codes and computer commands
• Understand and follow written and oral instructions,
• Speak clearly and precisely
• Work well under pressure,
• Exercise good judgment and make sound decisions in emergency situations
• Assist in training new employees
• Type at a speed necessary for adequate job performance
Note: Currently Dispatcher's hours are scheduled under the 4-10 work schedule. Employees work 10 hours per day, four days per week and shift work is required. Work schedules will vary and overtime maybe required.
ADA Special Requirements Essential duties require the ability to work in a standard office environment with some ability to sit for long periods of time, twist, and reach.
NOTE: This is a DISPATCHER II LATERAL. Only those applicants with Experience in PUBLIC SAFETY DISPATCH (911) will receive consideration to move on in the process.
The Examination and Selection Process
Based upon a review of the applications, responses to the supplemental questionnaires, applicants meeting the minimum qualifications will be placed on the employment list. The employment list is updated continuously as applicants become eligible. Current and future vacancies may be filled from this list. Your eligibility will remain in effect for at least one year. Once placed on the employment list and when a position needs to be filled, the San Mateo Police Department representative will contact candidates selected to move onto the next step in the hiring process.
Before a conditional employment offer is made, candidates must take a polygraph examination. If successful, a conditional employment offer is made and candidates are then required to successfully pass a psychological and medical examination, a drug screen, personal interviews, background investigation, fingerprinting, and must be able to furnish proof of legal right to work in the United States. The process will end with the Chief of Police or her designee’s interview. The City’s standards must be met before the final appointment is made.