San Mateo

Permit Center Supervisor (19931823)

San Francisco/Peninsula
Until filled
$8,871.00-$10,580.00 Monthly

Please review the special instructions before applying for this job opportunity.


330 West 20th Avenue San Mateo, 94403


The City of San Mateo Community Development Department is Looking for a Permit Center Supervisor

Why Join our Department? 

You’ll be joining a team of dedicated and talented professionals that strive to provide the highest quality of service to the San Mateo community, in a dynamic and collaborative work environment. 

The Community Development Department:

Mission Statement:  To ensure a quality-built environment and healthy neighborhoods that contribute to a strong economic base in the City of San Mateo; to be responsive to the community and respected by it; and to provide outstanding customer service.

The Community Development Department, also known as CDD, is organized into four divisions — Building, Code Enforcement, Neighborhood Improvement and Housing, and Planning Division. CDD has broad responsibilities including long-range planning, review of applications for new development, implementation of the City’s housing programs, and maintenance of neighborhoods.  The CDD Permit Center provides centralized permit services for building, planning and development applications and provides general and technical assistance related to building and zoning codes and City procedures.

This position will work alongside a team of focused and highly motivated professionals who work closely with the public and personnel from other city and county departments.

Look to some of the reasons why the City of San Mateo is a great place to work:

What You’ll Do

The Permit Center Supervisor plans, organizes, supervises, coordinates and participates in the work of the team assigned to assist customers with successfully interfacing with the City’s planning, building, development, and permit processes.  The position also provides technical expertise in building and/or zoning code administration or development review processes.  The Permit Center Supervisor receives general direction from the Building Official or higher level department personnel and exercises direct supervision over technical and support personnel.

For a complete list of duties, reference our job specifications at

Ideal Candidate

What You Bring 

  • Knowledge of principles and practices of design, construction, and scheduling involved in building and related development projects.
  • Ability to read, interpret, explain and apply laws, regulations and codes and read and understand plans, specifications and blueprints.
  • Knowledge of processes and procedures of development and building plan review and permitting processes; in addition to knowledge of building, mechanical, plumbing, energy and electrical codes; City codes and ordinances; and state laws concerning the development review system.
  • Skill to effectively communicate and coordinate with internal and external stakeholders.
  • Knowledge of practices and techniques of problem solving and conflict resolution.
  • Ability to effectively manage assigned staff and operations, to prioritize, coordinate, and assign work, and to monitor, evaluate and train staff.
  • Desire to contribute to a positive work environment that fosters motivation, collaboration, coaching and engagement.
  • Collaboration, Innovation, Respect, Creativity, Transparency and Informed Risk-taking attributes.

What You Need

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

  • You possess at least five years of increasingly responsible experience working in building permitting, land development, planning, building inspection or construction management, including two years in a supervisory role.
  • You have the equivalent to completion of the twelfth grade, supplemented by college level coursework in management, architecture, construction, civil engineering, planning, or a related field.
  • You possess, or have the ability to obtain, a valid State of California driver’s license and appropriate license classification as required upon appointment.
  • You have the ability to obtain a Plans Examiner certificate and Permit Technician certificate from International Code Council or equivalent within the first 12 months of employment.

Bonus Points (highly desirable)

  • Previous work at a fast-paced Planning, Building, and Public Works front counter
  • Ability to easily shift from one task to another
  • Ability to identify and resolve complex issues with tact and sensitivity
  • Dedication to continuous learning and systems improvements
  • Values accountability and quality assurance
  • Highly organized
  • Ability to effectively prioritize and delegate/complete work in a timely manner
  • Ability to communicate clearly and effectively verbally and in writing
  • Efficiency-minded
  • Ability to use Energov computer software


Salary:  $8,871 - $10,580/Month

What We Offer

  • Comprehensive benefits package including generous paid leave and health benefits
  • CalPERS retirement 2% @ 55 for classic members; 2% @ 62 for new members.  Classic employees contribute 7.84% to CalPERS and New members contribute 6.75% to CalPERS
  • Participation in the Social Security Program
  • City contribution of 1.5% of base salary to Deferred Compensation, and matching up to 1.0% of the Employee’s contribution
  • Free Fitness classes through City of San Mateo Parks and Recreation, Employee Assistance Program and Credit Union Membership
  • Bilingual Diff:  $195 monthly (if applicable)
  • Employee housing loan up to $7,500 for home purchase or rental move-in assistance in the City of San Mateo
  • This classification is represented by the San Mateo Management Association.

Special Instructions

Are You Ready? Apply.

Submit an online application, résumé, and supplemental questionnaire at or to the Human Resources Department, City of San Mateo, 330 W. 20th Avenue, San Mateo, CA 94403, (650) 522-7260.

Application Deadline

Recruitment will be opened until filled.  This recruitment is subject to close at any time without notice. Applicants are encouraged to apply as soon as possible.

Interview Process

All applications, résumés (optional) and supplemental questionnaires received will be reviewed for minimum qualifications.  Applications with "see resume" as a substitution for the work experience description, those with unclear past employment information, or those with insufficient information to evaluate possession of minimum qualifications will not be considered; missing information cannot be assumed.  A limited number of the most highly qualified applicants will be invited to participate in the examination process, which may consist of an oral panel interview, written exercise, or in the form of a practical demonstration of skill and ability, or any combination of these.

An eligible list will be established for those who pass the examination process. Current and future vacancies may be filled from this list. The list will remain in effect for at least 6 months with the possibility of an extension for an additional 6 months. Once placed on an eligible list, and at the time a vacancy occurs, eligible candidates may be contacted by the hiring department and scheduled for additional department interviews.

Date Posted:  October 16, 2019

Note: The City of San Mateo reserves the right, at its discretion, to limit the number of qualified candidates invited to the selection process.  ALL RESPONSES WILL BE CONDUCTED VIA THE EMAIL ADDRESS PROVIDED IN YOUR ONLINE APPLICATION.  Therefore, it is imperative that you provide an email address to which you have access, and it is recommended that you frequently check your email for notices from:

Fine Print

Prior to hire, candidates will be required to successfully complete a pre-employment process, including a driving record review, reference check, and a Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment.  Candidates with a disability who may require special assistance in any phase of the application or testing process should contact Lourdes Coles, Sr. Human Resources Analyst, at or (650) 522-7264.  Do not upload any documents related to your request for accommodation in CalOpps.  The policy of the City of San Mateo is to grant equal employment opportunity to all qualified persons without regard to race, color, sex, gender, age, religion, ancestry, physical or mental disability, sexual preference, marital status or national origin.  It is the intent and desire of the City of San Mateo that equal employment opportunity will be provided in recruiting, hiring, training, promoting, wages, benefits, and all other privileges, terms and conditions of employment.  The City of San Mateo is an Equal Opportunity Employer (EOE).

Recruitment Contact

Contact phone: