Location
Description
Join our team!
Have you ever thought about a career in Customer Account Services?
- Are you looking for a high-paced, high-energy environment that will make the days fly by?
- Do you enjoy working with accounts receivable, creating invoices, and posting payments?
- Do you get satisfaction from helping citizens and internal customers by answering tough questions about a variety of issues and helping out with complex billing inquiries?
- Are you approachable with good interpersonal skills and the ability to be empathetic when needed? Can you give unpopular answers while remaining professional?
Then we want to talk to you!
Details:
- Temporary Part-Time position or Regular Full-Time position
- Salary range $21.63- $27.61
- To view the full job description, click on the link:
Minimum Qualifications for consideration: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training: Equivalent to the completion of the twelfth grade supplemented by specialized training in accounting, customer service, or a related field.
Experience: Two years of increasingly responsible customer service and clerical accounting experience.
Ideal Candidate
The ideal candidate should possess the following skills:
- Two years of customer service experience working with a high volume of calls and in-person interactions
- Familiar with cash handling practices
- Knowledge and skills necessary to operate a cash register
- Clerical accounting experience in the areas of billing, collections, payment processing, and financial recordkeeping
- Strong organizational, time management, and communication skills (written and verbal)
- Excellent attention to detail
- Ability to work alone as well as in a team setting
- Self-starter
- Ability to multi-task in a fast-paced office environment
Benefits
*Regular Full-Time Status employees will receive the benefits below.*
We are proud to offer a comprehensive and competitive benefits package. Most medical plans, including family coverage, are fully paid for as outlined in the current employee group contract. Additionally, we provide a full calendar of employee appreciation events and activities, along with many other valuable benefits, including:
Retirement/Pension:
- 2% @ 55 CalPERS formula for Classic members (includes Individuals who were active members of a reciprocal public retirement system within the last six months, or were previously employed with the City of Simi Valley and enrolled in CalPERS prior to January 1, 2013)
- 4th Level Survivor Benefit
- Single-highest year final compensation.
- 2% @ 62 CalPERS formula for New members
- 4th Level Survivor Benefit
- Three-year average highest final compensation.
- 457(b) plan with a Roth option
- City contribution of $20.00 per paycheck and match up to $50 per paycheck.
- The City does not participate in the Social Security system; therefore, there is no FICA deduction from wages except for Medicare hospital insurance protection.
Health Insurance:
- Medical Premiums are covered at 100% for most plans, even family coverage.
- Coverage available as early as 1st of the month following start date.
- A variety of PPO and HMO plans are available through the CalPERS Health Program.
- The City contributes $158.00 per month and up to $2,387.04 per month in “Simiflex Dollars,” towards the cost of medical.
- “Simiflex Dollars” can be used to offset the cost of medical, dental, and/or vision insurance, or other optional benefits.
Paid Leave:
- Work/Life balance with 5.2 weeks of AL (Annual Leave) per year to start (AL combines vacation and sick time).
- Accruals increase at 5 years and 10 years of service.
- Cash out option available after one year of service.
- 11 paid holidays per year and one floating holiday per year.
Prescription Drug Plan:
- Major retail options and mail order program.
Paid Dental Insurance:
- HMO and PPO options available from Delta Dental and fully covered by the City for family coverage.
Vision Insurance:
- Vision insurance from VSP costs the employee $1.46 per month for family coverage.
Flexible Spending Account (FSA):
- An FSA account allows employees to set aside pre-tax dollars for out-of-pocket health and dependent care expenses.
- Eliminate paying federal or state taxes with an FSA account.
Employee Assistance Program (EAP):
- Confidential counseling and referral service to help employees and their household members resolve personal problems.
- Up to 8 free consultations for employees and all members of their household.
Optional Insurance from AFLAC:
- Available plans include accident, cancer, hospital and critical care.
Employee & Dependent Life Insurance Plans:
- $101,000 employee coverage provided at the City's expense.
- $5,000 dependent coverage provided at the City's expense.
Tuition Reimbursement:
- Up to $1,600 per year.
Alternative Work Schedules:
- Many positions offer a 9/80 schedule with alternative Monday or Friday off.
This information is intended to give an overview of the benefits available to City employees. It is not intended to be a contract (expressed or implied), nor is it intended to otherwise create any legally enforceable obligations on the part of the City, its agents or its employees.
Special Instructions
This recruitment is scheduled to close on 12/11/2024 or when 50 applications are receive. This job announcement may close without notice at any time.
Ready to apply?
Don't delay, click apply and attach a current resume! The most qualified candidates will be invited to the next steps in our hiring process. An invitation is not guaranteed.
Selection Process:
- Applications will be evaluated based on education, training, and experience as it relates to the position.
- Candidates who possess the best combination of qualifications will be invited by email to the next steps in our process.
- Testing may include written, oral panel interviews, and department level interviews.
All offers of employment are contingent upon the following:
- Passing a background investigation
- Passing a pre-employment physical and/or drug screen, if applicable
- Providing (3) professional references, including (1) direct supervisor
- Providing copies of degree(s), training certifications/licenses listed on application/resume
- 5-year Verification of employment
Applicants seeking Veteran’s Preference must submit form DD214.
Reasonable Accommodation: In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing.
City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.