South San Francisco

Information Systems Administrator

Information Technology
San Francisco/Peninsula
3/20/2018 at 5pm or until 75 applicants
$8,871.00-$10,781.00 Monthly

Please review the special instructions before applying for this job opportunity.


South San Francisco, 94083


Applications are being accepted for the position of Information Systems Administrator with the City of South San Francisco.


Application Deadline: March 20, 2018 @ 5 p.m. or upon receipt of the first 75 applicants, whichever occurs first.


The City of South San Francisco is a fully independent and highly commercialized full-service City with an estimated population of 65,710 growing to 100,000 during business hours. City departments include: Police, Fire; Parks and Recreation, Public Works, Economic and Community Development, City Attorney, Library, Finance, Information Technology, Human Resources, City Clerk, and Office of the City Manager. The City has a Council-City Manager form of government with more than 400 full-and part-time employees.



The Information Technology Department is composed of a Director, two System Administrators, two Services Technicians, and an Administrative Assistant II. The Department's mission is to design, implement, and maintain the Citywide information technology network; to set standards for all user hardware to assure system compatibility; to support user hardware and assist with the training of employees in the use of various common softwares; and to assist departments in planning for their particular unique technology needs.



Under general supervision, plans, develops, coordinates, implements, and supports the activities and operations related to the City’s multi-user and server-based computer systems; installs and supports operating system and applications software; performs a variety of complex technical duties in the installation, repair, replacement, and maintenance of computer hardware and software; and performs other related duties as assigned.



Any combination of experience and training that would provide the required knowledge, skills, and abilities would be qualifying. A typical way to obtain the knowledge, skills, and abilities would be:


Experience:  Three years of progressively more responsible demonstrated hands-on experience managing and administering multi-user and server-based computer systems.

Training:  A bachelor’s degree from an accredited college or university with major coursework in computer science or a related field; or the equivalent to a bachelor's degree, which may include specialized training, certifications or other relevant education or preparation.

Licenses and Certificates:

All licenses and certificates must be maintained as a condition of employment.

  • Possession of, or ability to obtain, a valid, appropriate California driver’s license and a satisfactory driving record.
  • MCSE Certification highly desirable.


Some of the duties are:

  • Manages and administers the City's multi-user and server-based computers, including installation and maintenance of operating systems and applications software.
  • Implements goals, objectives, policies and priorities for assigned services and activities related to multi-user computers and servers, including security and system design.
  • Serves as liaison with City wide staff and information technology staff to define technical and operational requirements.
  • Administers and coordinate user access and control; installs, maintains, and deletes users; assigns user rights, according to established policy under the direction.
  • Develops and administers disaster recovery procedures and backup systems.



The process will first consist of a review of application material. A resume is required but is not a substitute for a completed application. A fully completed application (do not put “see resume”) and supplemental questionnaire are required to be considered for this position. The highly suitable and qualified candidates will be invited to participate in the next selection process of an oral interview panel (weighted at 100%) tentatively scheduled for the week of April 16 or 23. Possession of minimal qualifications does not guarantee advancement in the selection process and placement on the eligible employment list. The eligible list will be used for the appointment of the position. Top scoring candidates will be invited to the next phase of the selection process which is a departmental interview.

Appeals concerning administration of an examination must be submitted in writing within two (2) business days from the date the event occurred.

Prior to a conditional employment offer being made, a thorough background check will be completed, including a fingerprint check and FBI clearance. At the time employment is offered, applicants must be able to furnish proof of legal right to work within the United States.

Ideal Candidate

An ideal candidate should be able to communicate clearly both orally and in writing; work independently and make sound judgments. He/She stays current with technological developments; analyze data and develop logical solutions to problems. Incumbent must be prepared to provide technical advice and consultation to ensure efficient computer utilization and interacts tactfully and effectively with City employees and others in day-today contact.


Knowledge of:

  • Current technology and implementation techniques of multi-user and server-based computers.
  • Modern principles and practices related to Windows 2000, Windows NT, Windows 95/98, and Unix System administration
  • Methods, materials, and equipment used in the installation, maintenance, testing, and repair of multi-user and server-based computers.
  • Current technology in the areas of microcomputer hardware and software.
  • Detailed knowledge of Microsoft Exchange Server, Microsoft Internet Information Server, Microsoft SQL Server, and Microsoft terminal server is required.
  • Principles of management, supervision, training, and employee development.

Ability to:

  • Effectively manage all aspects of multi-user and server-based computers.
  • Provide instruction and training to non-technical staff.
  • Act as the technical lead and provide technical training and mentoring to departmental staff.
  • Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information, in a manner consistent with job functions.
  • Analyze current and future computer requirements and needs.
  • Provide technical advice and consultation to ensure efficient computer utilization.
  • Stay current with new technological developments.
  • Analyze data and develop logical solutions to problems.
  • Recommend appropriate revisions to processes and procedures.
  • Use initiative, discretion, and sound independent judgment within policy and procedural guidelines.
  • Recommend appropriate revisions to processes and procedures.
  • Prepare clear and effective financial, statistical, and narrative reports, correspondence, informational materials, policies, procedures, policies, and other written materials.
  • Establish and maintain effective relationships with those contacted in the course of the work.
  • Take a proactive approach to customer service issues.
  • Make process improvement changes to streamline procedures.
  • Organize own work, set priorities, meet critical deadlines, and follow-up on assignments with a minimum of direction.
  • Represent the City effectively in contacts with elected and foreign officials, representatives of other agencies, City departments, and the public.


This general announcement is subject to change. It does not constitute an express or implied contract.


Salary: $8,871 - $10,781/month


Retirement:  In compliance with AB 340, CalPERS retirement formula is either 2% at age 60; employee pays approximately 7% of pay OR 2% at age 62; employee pays approximately 6.5% of pay, depending on the individual's eligibility.  Social Security and Medicare participation; and option to participate in 457 deferred compensation plans.  City contributes equivalent of 1.5% of base pay towards a medical after-retirement account, with a $100/month employee contribution.

Health Insurance:  Health Insurance: City offers choice of medical HMO (two providers) or PPO plan, and offers vision and dental coverage. City pays 100% of vision and dental core plans for employee and eligible dependents. Employees shall contribute 10% of the HMO health premiums cost based on category of coverage (single, two, family). For PPO, employee pays cost difference between PPO and HMO plans. City provides 100% City-paid short- and long-term disability insurances. The City offers a discretionary benefit account for employees who demonstrate health coverage elsewhere.

Vacation: Fifteen to thirty working days annual vacation, based on the length of service.

Holidays: Fourteen paid holidays per year, including one floating holiday.

Leaves: The City offers 40 hours per fiscal year of administrative leave.

Personal & Professional Development Expense Reimbursement: Employees in this unit will receive $750 for personal and professional development per fiscal year.

Programs: Unreimbursed Medical and Dependent Care Expenses, Long Term Care Plan, Employee Assistance Program, Credit Union, Recreation Classes, and Reduced-fee Child-care Programs are available.


This classification is in an employee bargaining unit' employees may be required to join and/or pay an equivalent service fee.

Special Instructions

To be considered for this outstanding opportunity, complete the online application and supplemental questionnaire. A resume must be included but cannot substitute for a complete application and supplemental questionnaire (do not put “see resume” on application or questionnaire)


Application Deadline: March 20, 2018 @ 5 p.m. or upon receipt of the first 75 applicants, whichever occurs first

Recruitment Contact

Contact phone: 
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