South San Francisco

Communications Dispatcher (18699982)

Lateral Transfer
Public Safety Dispatch
San Francisco/Peninsula
$34.74-$42.22 Hourly

Please review the special instructions before applying for this job opportunity.


400 Grand Avenue South San Francisco, 94080


Applications are being accepted for the position of Communications Dispatcher - Lateral Transfer with the City of South San Francisco.

This is a continuous recruitment.

Please note: This job posting is for lateral-transfer and NOT for entry-level applicants.

 THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CalPERS retirement plan and participation in Social Security.  

The City of South San Francisco is a fully independent and highly commercialized full-service City with an estimated population of 65,000 growing to 100,000 during business hours. City departments include: Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 400 full and part-time employees. South San Francisco is about 10 miles south of San Francisco, and is the birthplace of the biotechnology industry, including Genentech’s headquarters.

The South San Francisco Communications Center is housed within and managed by the Police Department and provides 24-hour dispatching services for police, fire, and paramedics for the City of South San Francisco. After hours, it also dispatches police and public works for the neighboring city of Colma. The Communications Center is staffed by 12 dispatchers; 2 Supervising Dispatchers; and a Communications and Records Manager. The Communications Center handled approximately 35,000 for services involving the dispatch of Police and Fire Department Personnel.  SSF Communications is a team-oriented center responsible for both dispatch and records functions.  Its Window-based, RIMS dispatching system is the cutting-edge of CAD/RMS technology and is extremely easy to learn and use. The South San Francisco Police Department has 83 sworn and 35 civilian positions. The department's philosophy is one of participative management, with a high degree of emphasis on training and education.

Ideal Candidate

Under general supervision, the Dispatcher receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works, and other municipal equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs An ideal candidate has the ability to independently identifies and acts on issues that affect the communications center; demonstrates good decision-making skills under pressure; works well with a minimum of direct supervision; interprets and executes the organization's philosophy, policies, and procedures; and, is a team-player with a positive and enthusiastic work ethic.

QUALIFICATIONS: Any combination equivalent to experience and training that would provide the required knowledge, skills and abilities. A typical way to obtain the knowledge, skills, and abilities would be:

Experience: 18 months current experience as a Police or Police/Fire Dispatcher in a POST certified agency that is at least comparable in calls for service to the City South San Francisco.

Training: High school graduate or equivalent. Additional education in law enforcement; or communications experience in the military or public safety is desirable.

Licenses or Certificates:

* Possession of a POST Dispatcher Certificate or the equivalent to out-of-state applicants.

* Ability to obtain an appropriate California Driver’s license, which must be maintained as a condition of employment.



The Examination Process will consist of the following independent parts: 

1. Examination process will first consist of a review of application materials including a copy of the California Basic POST Dispatcher certificate from the academy.

2. The most suitable and qualified candidates will be receive via e-mail a Personal History Statement (PHS) to complete and return.

3. Based on review of the PHS, candidate may be scheduled for an oral interview examination.

4. Upon successful completion of the oral interview examination, an eligible list will be established which will be used for the appointment to the position.

Candidates requesting veteran’s preference must provide a copy of U.S. Government Form DD 214 "Certificate of Release or Discharge from Active Duty" as an attachment to their CalOpps application.

Appeals concerning administration of an examination must be submitted in writing within 2-business days from the date the event occurred.

Before a conditional employment offer is made, a thorough background check will be conducted, including a polygraph and fingerprint check.  If successful, candidates are then required to successfully pass a drug/alcohol screen and an audiogram test, and must be able to furnish proof of legal right to work in the United States. Candidates may be disqualified at any point in this process.

This general announcement is subject to change.  It does not constitute an expressed or implied contract.



Salary:  $5,845 - $7,105/ Monthly

Retirement:  In compliance with AB 340, CalPERS retirement formula is either 2% at age 60; employee pays approximately 7%, OR 2% at 62; employee pays approximately 6.5% of pay, depending on the individual's eligibility. Social Security and Medicare participation.  City contributes equivalent of 1.5% of base pay towards a medical after retirement account.

Health Insurance:  City offers choice among two HMO and two PPO plans, and offers vision and dental benefits.  City pays 100% of vision and dental core plan premiums for employee and dependents.  Employees shall contribute 10% of the HMO health premium cost based on the category of coverage (single, two, family).  For PPO, employee pays additional cost difference between PPO and HMO plans.  City offers flexible spending plans (medical and dependent care), supplemental life insurance and a discretionary benefit option for employees who demonstrate health coverage elsewhere.

Leaves: Fifteen to thirty working days annual vacation, depending on length of service.

Holidays: Fourteen paid holidays, per year, including one floating holiday.

Bilingual Pay:  Incentive pay for speaking/communicating in an eligible second language. Qualifications determined through testing procedures.

Programs: Long term Care, Employee Assistance Plan, Credit Union, Long Term Care Plan, Professional Development Reimbursement Program, Deferred Compensation, Credit Union, Recreation Classes, and Reduced-fee Childcare Programs are available.

Special Instructions

Submission of a current and valid California Basic POST Dispatcher Certification is required to apply for this position. Applications without the necessary certifications attached to the submission will not be considered.

This is job posting is for lateral-transfer applicants and NOT for entry-level.

Recruitment Contact

Contact phone: 
Contact email: