Tri-City Mental Health Services

Manager of Best Practices

Behavioral Health
Los Angeles Area
Until filled or until 100 applicants
$99,154.80-$128,901.24 Annually

Please review the special instructions before applying for this job opportunity.


1900 Royalty Drive, Suite 180 Pomona, 91767




Tri-City is looking for one (1) individuals to serve as a Manager of Best Practices for the Best Practices Department. This position has the  responsibility for the day-to-day management of the Agency’s compliance, accuracy, uniform and appropriate application of program requirements with Federal and State mandates, Quality Improvement Work Plan, use of Electronic Health Record,  the development, operation, implementation, evaluation, the evaluation of performance and outcomes of Agency programs, the design and implementation of quality improvement plans, and the development of best practices within the Agency.  This position reports to the Chief Compliance Officer and will have direct supervision of the Quality Improvement Supervisor and Program and Outcomes Analyst Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

Manage and supervise the Quality Assurance and Quality Improvement Divisions in support of the Agency’s mission, vision, and core values, and create an environment of trust and open communication;

Provide guidance to subordinates on Agency and Division philosophy, goals, objectives, policies, and procedures through supervision meetings, staff meetings, and work review; assist and participate in the development and coordination of in-service training and staff development training;

Develop, implement and evaluate Agency Best Practices and Process that are consistent with federal and State laws and regulations, Agency rules, guidelines, and values, and departmental requirements and needs ; develop systems and standards for ongoing program evaluation; develop and implement, comprehensive and detailed monitoring/audit processes, and assure Agency activities are in compliance with specified laws; Explore solutions, recommend methods, and implement practices to maintain compliance expectations and best practices, in addition to exploring ways to improve quality throughout the system of care.

Evaluate and audit the effectiveness of existing programs to assure program services provided by the Agency meet federal and State legislated regulations and standards and, within Agency guidelines, develop, recommend, and implement new programs and/or modify existing programs.

Plan, organize, and direct quality improvement projects throughout the Agency to respond to the needs of clients, and new/upcoming funding sources.

Assist with the development and coordination of the Agency’s Best Practices and Processes committee and sub-committee meetings), track requirements presented at Quality Improvement meetings and discuss with Chief Operations Officer and Director of Clinical Program Services.

Other duties as assigned, etc.

Ideal Candidate


Must be a Marriage and Family Therapist (LMFT) or Clinical Social Worker (LCSW) licensed in California by the State Board of Behavioral Science or a Psychologist licensed in California by the State Board of Psychology; must have & maintain a valid Class C California Driver’s License; must have three years of increasingly responsible clinical leadership or administrative leadership experience in community mental health; and must have experience and be proficient in Microsoft Word, Excel & Access, Electronic Health Records (EHR).

Any combination of education and experience that would provide the required knowledge, abilities and skills may be considered as qualifying.  *Candidates may be hired above the minimum salary range depending on qualifications (DOQ).



Merit Salary Increases: Annually based on performance, budget availability and supervisor approval.

CalPERS Pension: 2% @ 55 for Classic Members and 2% @ 62 for PEPRA Members; employee contributes 7% for Classic and 6.25% for PEPRA. No Social Security. 

Vacation:  80 hours per year, increasing with years of service with a maximum of 240 hours; cash out option available.

Sick Leave: Full-Time employees = 88 hours per year with no cap.

Holidays: 10 paid holidays per calendar year plus an additional 16 hours of Floating Holidays.

Flexible Work Schedule: 9/80 or 4/10, where applicable and approved by supervisor. **

Health Insurance:  Medical (Kaiser HMO), dental (MetLife PPO) and vision coverage (EyeMed) of which 80% is paid by Tri-City Mental Health Services (TCMHS).

Life Insurance: Paid at one times annual salary, paid by Tri-City MHS with additional optional coverage available.

Deferred Compensation (457b): Available to interested employees; no employer match.

Additional Optional Benefits: EAP, FSA, STD/LTD & ADD, Bilingual Incentive Pay, On Call Pay, Employee Referral Fee Program, Loan Forgiveness, Credit Union available through CU of So Cal, paid time off for Continuing Medical Education (CME) and more.

**Availability of flexible schedule and days of regular day off is dependent upon the needs of the Department and approval from Management.

Special Instructions


REQUEST FOR ACCCOMODATION:  Tri-City Mental Health Services will make reasonable accommodations in the recruitment process to accommodate disabled applicants.  If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at

Tri-City Human Resources Department may contact candidates via email or phone.  Please pay attention to both forms of communication as information regarding application status may be made by email or phone.

Tri-City does not cover the cost of relocation fees.

Full job description available upon request.  Email

Recruitment Contact

Contact email: