The County of Yuba is currently recruiting for the position of Eligibility Technician in the Health and Human Services Department. Currently, there are multiple vacancies. The incumbent will determine eligibility of applicants and recipients for public assistance programs and/or assist with acquiring services and benefits through interactive interviewing and fact gathering; maintain current know ledge of multiple program regulations and procedures necessary for multi-program caseload determination; authorize payments following program procedures and guidelines; initiate and process case work through an automated system; identify needs and provide information or referral for health, social and/or employment services; act as an advocate for clients and their dependents by assisting in the preparation of forms and documents, obtaining and presenting evidence for claims or benefits and by representing clients before other agencies by following-up on claims or applying for benefits that may have been denied; provide quality customer service, and perform related work as assigned. This position reports directly to an Eligibility Supervisor and may receive lead direction from a Senior Eligibility Technician.
About the Health and Human Services Department:
The Department provides a wide array of services through a diverse system of holistic programs. It is responsible for planning, managing, coordinating, and delivering a continuum of services in a manner that is responsive to the needs of the community. The department is committed to promoting a safe, healthy and self-sufficient environment and investing in the community to improve the overall well-being of our residents. Divisions include: Adult Services; Child Welfare Services; Public Assistance; Employment Services; Housing and Integrated Services; Public Health; Veterans Services; and Finance and Administration.
The ideal candidate will have techniques for interviewing and gathering information from a varied population as well as mathematics sufficient to interpret customer income and expense information and to calculate benefits within program guidelines. Candidate will have the ability to learn the human service programs and community resources provided by the County. Communicating clear and accurate information regarding customers to social workers and interpreting and explaining complex rules, regulations, procedures and technical information is required. Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations. It is essential to establish and maintain effective working relationships with those contacted in the course of work. Must have ability to organize, plan and prioritize work, develop specific goals and plans to accomplish your work in a timely manner as established by regulations and local policy.
Required Qualifications: Minimum: Graduation from high school and two (2) years of responsible office support experience which has involved extensive public contact, interviewing and decision making within procedural guidelines.
Preferred: In addition to the minimum, two (2) years of college education (60 semester units) with major coursework in a field related to human services, experience in a customer service call center, and additional experience as previously described.
Special Requirements: VALID TYPING CERTIFICATE REQUIRED WITH APPLICATION. Minimum Net 35 wpm. Must indicate results from a 5 min. test, testing agency and no more than 12 months old (internet and/or online tests NOT acceptable). Failure to provide valid typing certificate by the final filing date will result in disqualification.
May be required to work a flexible shift outside of normal working hours including evening and weekend hours. If assigned to the Customer Service Call Center, will be required to work a flexible schedule to include evening and weekend hours.
Licenses and Certifications: When assigned to Veterans’ Services and within one year of employment, obtain and maintain annually thereafter the Veterans Affairs accreditation by a National Service Organization and/or the California Department of Veterans Affairs.
Typically 5% each year for the first 7 years
Miscellaneous Classic: 2% @ 55
Miscellaneous New: 2% @ 62
(Misc. See Pension Reform Link on Human Resources web page for additional information. Yuba County does not participate in Social Security.)
VACATION: 12 days for first 5 yrs with incremental increases every 5 yrs thereafter, up to 20 yrs
HOLIDAYS: An average of 14 paid holidays per year, including 2 floating holidays
SICK LEAVE: Accrued every payroll period, up to 12 days per year
HEALTH: The County pays 90% of the Basic Plan premium for employee only or 70% for employee and eligible dependent(s). Health Waiver Opt-out of $250/monthly available with proof of other employer sponsored health care coverage.
DENTAL/VISION: County pays 100% of the Basic Plan Premiums for employee only and 80% for dependent(s).
LIFE INSURANCE: County provides $50,000 in life insurance coverage. Employees may purchase additional coverage for themselves and dependents.
SOCIAL SECURITY: Yuba County does not participate in the Social Security Program
SHORT TERM DISABILITY (STD) INSURANCE: SDI provides benefits to employees who are unable to work due to non-work-related illness or injury. The current SDI withholding rate is 1.0% with a maximum of $1,229.09 on wages up to $122,909(per calendar year) for 2020. This % is deducted on gross wages and can change annually in accordance with law. Persons covered by SDI are also automatically covered by Paid Family Leave (PFL).
MEDICARE: Yuba County does participate in the Medicare Program. Current EE & ER share is 1.45%
DEFERRED COMP: Voluntary Deferred Compensation plan(s) are available
EMPLOYEE ASSISTANCE PROGRAM: County paid confidential counseling program for up to 5 visits per incident per eligible family member.
MISCELLANEOUS: For a specific job classification and/or specific department/location benefits, please reference the Master Labor Agreement by visiting:
UNION AFFILIATION: Yuba County Employee Association
Final Filing Deadline: Friday, November 6, 2020 at 5:00 PM
After the final filing deadline, all minimally qualified applicants will be invited to participate in the written examination for this recruitment. Must attend one of the testing sessions tentatively scheduled for November 23 and 24, 2020. SAVE THE DATE. Details regarding the selection process will follow after the final filing date. Please check your email regularly.
TYPING CERTIFICATE REQUIRED WITH APPLICATION: Minimum 35 wpm net. Must indicate results from a 5 min. test, testing agency and no more than 12 months old (internet and/or online tests NOT accepted). Failure to submit a valid typing certificate by the final filing deadline will result in disqualification.
Incumbents will be required to perform disaster service activities as pursuant to Government Code 3100-3109.
An official Yuba County employment application must be submitted by final filing deadline. Applications must include copies of valid license(s), certificate(s) and college transcripts and/or diploma. Incomplete applications may be disqualified from further consideration.
ON-LINE APPLICATION: Applications may be submitted on-line through CalOpps. Click on the Apply for Job button above to complete the Yuba County employment application.
HARD COPY APPLICATION: You may access a hard copy of the Yuba County employment application by visiting our website at http://www.yuba.org. Our applications are available in a Microsoft Word format or fillable PDF, or you may pick up these materials in our office located 915 8th Street, Suite 113, Marysville, CA 95901. Hard copies of applications can be submitted to our office in person, by U.S. Mail or by fax at 530-749-7864. Applications must be received by the final filing deadline; postmarks or applications received after the final filing deadline will not be accepted.
All applicants will be given written notice regarding the status of their application and selection procedures. The County prefers to communicate via email, if provided, to expedite communication. It is also recommended that applicants review their SPAM mail daily as to not miss any important communication from the County.
Applicants are responsible for notifying the County of any changes to their contact information, including but not limited to e-mail addresses, mailing addresses, primary and secondary telephone numbers.
Applicants must provide the following documents with their application by the filing deadline:
- Completed Yuba County Employment Application (OnLine or Hard Copy)
- Any Diplomas and Unofficial Transcripts
- Copies of Certifications
- Copy of valid Typing Cert (35 WPM from 5 Minute test within the last 12 months)
The minimum and preferred requirements are listed above. While the following requirements outline the minimum qualifications, Human Resources reserves the right to select applicants for further consideration who demonstrate the best qualifications match for the job. Meeting the minimum qualifications does not guarantee further participation in selection procedures.
RECRUITMENT SELECTION PROCESSES:
The recruitment process involves multiple steps which may include but are not limited to:
- Qualifications Appraisal Panels
- Department Interviews
(Please note: The entire recruitment process from recruitment opening date to start date could take 6 – 12 weeks for successful candidates).
Applicants who have successfully met the position qualifications and completed any screening processes must successfully complete the CPS-HR Eligibility Worker Exam with a passing score to continue to the next phase of the recruitment process. This exam may be administered in a written format or online using County computers.
QUALIFICATIONS APPRAISAL PANEL:
This is an oral examination process. Applicants who successfully completed the screening processes, meet the minimum qualifications for the position, and receive a passing score on the written exam, will be invited to participate in a qualifications appraisal panel. The process consists of three or four panel members along with a subject matter expert who will ask individuals questions related to the essential functions and/or attributes required for the position.
TYPING CERTIFICATE: (REQUIRED - Must be received before the final filing deadline)
Must submit a valid typing certificate indicating a speed of at least 35 net words per minute (wpm). The certificate must be a five minute test (internet and/or online test NOT acceptable). Must be no more than twelve months old. The certificate must include the following information: Your first and last name, gross words per minute, number of errors, net words per minute, the name of the agency administering the test and the test administrator’s signature. For additional details, refer to: http://www.co.yuba.ca.us/departments/personnel/documents/Misc/Toolbox/Criteria%20for%20Typing%20Certificates.pdf
If special accommodations are required at any stage of the selection process, complete the Request for Reasonable Accommodation in Employment Examination Process Form and provide the required documentation by the final filing deadline. The form can be obtained at Reasonable Accommodation Form or by contacting Human Resources at 530-749-7860.
All applicants who have successfully completed the application/selection procedures and examination process may be eligible for veteran’s credit. Applicants must have served on active duty for a period of not less than 90 days in the armed forces in time of war or national emergency, or in time of peace in a campaign or expedition for service in which a medal has been authorized by the government of the United States and who has been discharged or released under honorable conditions, and widows of such persons shall be allowed credit. Military Records Form DD214 must be submitted for further review and determination of appropriate credits.
WAIVER OF SELECTION PROCEDURES:
When selection procedures have been publicly announced and the number of applicants meeting the minimum qualifications for the position is five or less, the Human Resources Director may, at her/his discretion; a) Waive the competition entirely and submit the names of the applicants meeting the minimum qualifications to the appointing department, b) Revise the conditions of competition to a more practical basis under the circumstances.
EMPLOYMENT ELIGIBILITY LIST:
An employment eligibility list is established for those applicants who successfully pass all phases of the examination process. This list will be held for a minimum of six (6) months from the date the list is certified. For each vacancy the top five (5) ranks on the list will be certified to the department for final selection, which will include a departmental interview.
The Health & Human Services Department will notify the applicant of the date and time of his/her interview. The applicant will be asked a series of questions about his/herself and his/her related experience, education and training that exhibit the knowledge, skills and abilities essential to the job. The applicant may also be asked questions about hypothetical situations to test his/her ability to make decisions and use sound judgment and common sense.
Yuba County participates in the E-Verify system. This employer will provide the Social Security Administration (SSA) and, if necessary the Department of Homeland Security (DHS), with information from each NEW employee's Form I-9 to confirm work authorizations.