San Mateo: Dispatcher (Entry & Experienced) (20530767) 1. Please describe any experience you may have delivering quality customer service. 2. Describe any experience you may have working as part of a team of workers. 3. Describe any experience you may have handling the public over the phone, answering their questions, gathering information, and/or making appropriate referrals. 4. Describe any bi-lingual skills you may possess. 5. Describe any experience you may have handling emergency situations. 6. Currently the Dispatch Center has three shifts: Day Shift: 6:00 a.m. – 6:00 p.m. Swing Shift: 12:00 p.m. – 12:00 a.m. Night Shift: 6:00 p.m. – 6:00 a.m. Dispatching often requires working irregular hours, including nights, weekends, and holidays. Please describe your approach to managing the challenges associated with shift work. Include any strategies or experiences you’ve had that have prepared you for this type of schedule. 7. What effect, if any, do you expect shift work, long hours, weekend or emergency shift work to have on your life? 8. Please describe your experience in working with angry or upset customers, callers, or members of the public? How did you handle those situations? 9. All entry level applicants are required to attach to their employment application verification of successful completion of the P.O.S.T. Entry-Level Dispatcher Examination or verification of successful completion of a CritiCall Examination. If you have not taken the POST Written Dispatch Test or the CritiCall Examination, please visit https://theacademy.ca.gov/tests/ to register. Experienced applicants are required to attach to the employment application their basic dispatcher certificate from the California Commission on Peace Officer Standards and Training (POST). In order for your application to be considered, the above must be uploaded depending on your level of experience. Has this step been completed? Yes No
