Simi Valley: Counter Services Technician I/II (20633618) 1. This supplemental questionnaire helps assess your qualifications for the position and determines which candidates advance in the selection process. Answer all questions carefully—responses like "SEE RESUME" or "SEE APPLICATION" will be considered INCOMPLETE. Candidates are evaluated solely on their responses; raters will not have access to your name, application, or resume. The eligibility list for hire is based on questionnaire results. By selecting 'Yes', you confirm you’ve read and understood the instructions, answered independently, and certify that your responses accurately reflect your training, education, and experience. These may be verified. Yes No 2. Please detail any training you have received in building trades, civil engineering, or municipal code compliance permitting. Include when (dates) and where (employer) you gained this experience. 3. Describe your experience providing public counter customer service, including explaining codes or regulations, processing confidential documents, maintaining records, and responding to complaints and/or requests. Please include where (employer) and when (dates) you obtained this experience. 4. Describe your experience in collaborating with outside agencies or City divisions and what types of problems you have been able to solve with regard to customer service and permit processing. Include when (dates) and where (employer) you gained this experience. 5. Describe your experience using permit issuance processes and systems including manual permitting, EnerGov, Accela, Permits Plus, or other land management permitting systems. Please include where (employer) and when (dates) you obtained this experience. 6. Detail your experience using applications, programs, and systems to streamline processes, enhance customer service, and improve your work environment. Please include where (employer) and when (dates) you obtained this experience.
