Burlingame: Office Assistant I/II (20679037) 1. Describe your approach to provide excellent customer service? 2. What strategies do you use to de-escalate a customer who is upset? 3. Give an example of your experience in multi-tasking in a busy environment. 4. Give an example of a time when you had to deal with a difficult customer. What was the outcome? 5. Describe your experience with processing invoices. 6. There are two departments within the organization currently hiring for the role of Office Assistant I/II. Please let us know your preferred department. This is to gauge your interest, as placement in a specific department cannot be guaranteed and will depend on business needs. Public Works Parks & Recreation Both
