Simi Valley: OFFICE SPECIALIST I/II (20689266) 1. This questionnaire is designed to assess your qualifications for the position and will determine which candidates advance in the selection process. Responses such as “SEE RESUME” or “SEE APPLICATION” will be considered incomplete and disqualify you from further consideration. IMPORTANT NOTES: *Placement on the eligibility list is based solely on your questionnaire responses. *Answer all questions thoroughly and thoughtfully. *Your responses will be evaluated independently of your application, resume, or personal information. *Raters will not have access to your name or any other identifying details. By selecting “Yes” below, you confirm that: -You have read and understood these instructions. -You completed the questionnaire independently. -Your responses accurately reflect your training, education, and experience. -You understand that your responses may be subject to verification. Yes No 2. Describe your administrative support experience as it relates to this position. Include where (employer) and when (dates) you gained this experience. 3. Describe your experience with proofing documents and preparing business letters and reports. Include where (employer) and when (dates) you gained this experience. 4. Describe your experience maintaining filing systems, including working with confidential documents. Include where (employer) and when (dates) you gained this experience. 5. Describe your experience using office technology and software applications (e.g., Microsoft Office Suite, databases, scheduling systems, or document management tools). Please provide a specific example of how you used technology to improve efficiency, accuracy, or customer service. Include where (employer) and when (dates) you gained this experience. 6. You are responsible for preparing a set of important documents that must be submitted by the end of the day. Midway through the task, you discover that several key files are missing or contain errors. Describe the specific steps you would take to identify the problem, communicate with the appropriate staff, and ensure the documents are corrected and submitted on time. What resources would you use, and how would you prioritize your actions? 7. Describe a time when you had to assist a member of the public or a coworker who was frustrated or confused. What steps did you take to resolve the situation, and what was the outcome?
