Management Assistant

Simi Valley: Utility Billing Specialist (Limited-Term) (20750394)

This questionnaire will be used to assess your qualifications for the position and to identify the most qualified candidates. Candidates who demonstrate the strongest combination of qualifications will be invited to take an online assessment.

DIRECTIONS:
•Read each question carefully.
•Do not write “SEE RESUME” or “SEE APPLICATION.”
•Write responses yourself, without assistance from artificial intelligence (A.I.).
•Answer questions truthfully to reflect your training, education, and experience. All answers are subject to verification.

1. Describe your research, administrative support or analytical experience as it relates to this position. Include when (dates) and where (employer) you gained this experience.

2. Describe a time when you found an error or inconsistency in data or account information. Explain how you identified it, corrected it, and what the final outcome was.

3. Describe a time when you had to assist a customer who was upset or frustrated about an account or billing issue. How did you address the issue and what was the outcome?