Customer Service Technician (20742703)

Are you a customer-focused professional who enjoys helping others, resolving billing and service questions, and supporting a team that serves the community?

If you are detail-oriented, flexible, and thrive in a fast-paced environment, Citrus Heights Water District invites applications for the position of Customer Service Technician.

WORK SCHEDULE:

The District observes a 4/10 work schedule, Monday–Thursday, 10-hour days. The regular work schedule for this position is 7:00 a.m. – 5:30 p.m.

POSITION DESCRIPTION, DISTINGUISHING CHARACTERISTICS, AND QUALIFICATIONS:

Under immediate supervision, the Customer Service Technician performs a variety of customer service and billing support duties, including processing payments, maintaining customer accounts, responding to billing inquiries, and coordinating service orders. The position also provides administrative support to an assigned supervisor and performs related work as required.

This is the entry-level class in the Customer Service series. Employees in this class typically have little or no directly related work experience but demonstrate the ability to perform the full scope of duties and meet performance standards. Incumbents work under close supervision while learning job tasks, progressing to general supervision as procedures and processes are learned.

• Two (2) years of responsible experience similar to Customer Service Technician is desirable

• Equivalent to completion of the twelfth (12th) grade supplemented by coursework in business or accounting is desirable

• Valid California Class C Driver’s License may be required. A satisfactory driving record is required.

Please click here to access the Customer Service Technician job description.

APPLICATION PROCESS AND SELECTION PROCEDURE:

Applications, supplemental questionnaires, resume, and cover letters must be submitted via email to mail to: hr@chwd.org. Materials must be complete and clearly indicate that the candidate meets the minimum qualifications. All statements made on the application and any supplemental materials are subject to verification. False statements may be cause for immediate disqualification, removal from the eligibility list, or discharge from employment.

Please click here to access the Customer Service Technician Employment Application

This position will be open until filled. The first review of applications will begin on Thursday, May 28th, 2026, and applications will be reviewed on a weekly basis thereafter until the position is filled.

Part I: Application - (Pass/Fail) After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. Incomplete, late, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application. Certificates, resumes, and other documents can be emailed with your application to hr@chwd.org.

All completed applications and supplemental questionnaires will be reviewed for each applicant’s ability to meet the minimum work experience, training, and education qualifications.

Successful candidates will be placed on a Qualified Candidate List and may be invited to participate in in-person interviews. Specific dates will be provided to selected candidates.

All communication and notices will be sent via e-mail.

Additional inquiries about the position may be directed to the District’s Human Resources division at 916-725-6873 or mail to: hr@chwd.org Citrus Heights Water District is not responsible for the failure of digital forms in submitting your application.