Location
Description
Are you an experienced lateral Police Dispatcher/Clerk looking for an amazing opportunity?
The Town of Colma, known worldwide as the "City Of Souls," is the smallest city in San Mateo County with over 1,509 residents and 1.5 million "souls." However, Colma is more than just cemeteries. Colma's commercial buildings make a distinct architectural statement resulting from design standards that encourage Spanish-Mediterranean motifs. The small-town approach to modern, municipal government reflects a commitment to both a healthy business climate and a harmonious relationship with residents.
THE DEPARTMENT
The Colma Police Department is made up of 28 employees who take great pride in providing excellent police service to the community. Among police, dispatch and detective duties, the department also has an Executive Assistant, Motorcycle Officer, Bicycle Patrol Officers, members attached to the Daly City/North County SWAT team, Tactical Dispatchers, Community Service Officer and a Reserve Police Officer Program.
The members of the Police Department hold many values in high regard and are proud to serve those who live, visit, or do business in the Town of Colma. They take special pride in the department motto, “Excellence is Our Standard.” They have built a culture rooted in professionalism, honor, and outreach; where innovation and fresh ideas are welcomed. If you seek a law enforcement agency where you will be surrounded by a team of strong character, supportive Town leadership and an involved community, the Colma Police Department is the place for you; a place where you are family; a department like no other. We invite you to explore this opportunity with us!
To learn more about the Colma Police Department, you are invited to visit their website at https://www.colma.ca.gov/departments/police/.
THE POSITION
The current opening is for a per diem position and is under the direction of the Police Dispatcher/Records Supervisor. The Police Dispatcher/Clerk is a non-sworn technical and complex clerical support classification associated with law enforcement support services assigned in the Town Police Department. Police Dispatcher/Clerks learn and perform a variety of responsible records management, communications and dispatching duties for emergency and non-emergency calls for service.
TYPICAL DUTIES AND RESPONSIBILITES
Duties may include, but are not limited to the following:
- Dispatches police officers to calls for service
- Provides assistance, information and directions to non-emergency callers including but not limited to police, fire, paramedic, animal control and public utilities calls for service, forwards non-emergency calls to proper personnel or departments
- Maintains awareness of field unit activities; communicates with field units through radio in accordance with Federal Communications Commission (FCC) regulations; maintains status and location of units on patrol
- Retrieves information from State and National computer networks regarding wanted persons, stolen property, vehicle registration, stolen vehicles and other related information
- Enters call information into computer systems; logs and completes call forms, maintains records of calls for service and self-initiated officer activities
- Assists the public at the front counter; provides information and responds to general inquiries
- Performs other related duties as assigned
Please refer to job description for additional details. The duties described in this job announcement are intended only as illustrations of the basic types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
Ideal Candidate
Education, Experience and Certification
Any combination of education and experience that would provide the required knowledge and abilities are qualifying. A typical way to obtain the required knowledge and abilities would be:
- Possession of a high school diploma or GED equivalent
- Possession of a POST Public Safety Dispatcher certification
- Prior Public Safety Dispatcher work is required
- Experience with RIMS is highly preferred
- Ability to complete certification in First Aid and CPR within the first three months of employment
Knowledge of:
- Standard radio & telephone communications receiving & transmitting equipment
- Geographical features and streets of Colma
- Public safety classification codes and computer commands
- Methodologies used in maintaining police records and reporting statistics
- Pertinent Federal, State, Town and departmental regulations, guidelines and procedures
Ability to:
- Work various shifts assigned, including weekends, holidays and night shifts
- Work under pressure, exercise good judgment and make sound decisions in emergency situations
- Effectively communicate with, and elicit information from upset and irate members of the public
- Establish, maintain and foster cooperative working relations with others from diverse backgrounds, including elected officials, co-workers and the public effectively and with courtesy, in person, via e-mail and over the phone
- Maintain responsibility for proper storage, updating and release of police records and associated files
- Type accurately at a speed of 35 words per minute
- Represent Town in a positive manner
Benefits
Part-time/temporary "casual" employees accrue one hour of sick leave per every 30 hours worked up to an accrual cap of 48 hours or six days.
Special Instructions
To be considered for this employment opportunity, you must complete the online application along with uploading the required documentation to establish eligibility for the position. A resume may be included but does not substitute for a complete application. Applications with "see resume" as a substitution for the work experience description, those with unclear past employment information or those with missing or insufficient information to evaluate possession of minimum qualifications, will not be considered. Applications can be obtained online at https://www.calopps.org/town-of-colma.
Calopps.org: Some email accounts have been known to place these emails in the spam/junk file. Please check your email folders/settings or accept emails ending with calopps.org.
Applicants will be assessed on the application submitted. Applicants may be screened to the most qualified and invited to the next step in the recruitment process which may include a panel interview. Human Resources is unable to schedule make-up examinations.
Human Resources has the right to revise this process as needed based on business needs.
After a mutual interest has been established, the selected candidate will be required to successfully complete a pre-employment process, which may consist of any or all of the following: a thorough background investigation, and a Department of Justice (DOJ) fingerprint check. All Town standards must be met before the final appointment is made.
At the Town of Colma, we are an equal opportunity employer and value diversity. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. To us, equal opportunity employment is not just about compliance, it’s about who you are, how you can help our Town and who you want to be. We are committed to creating an inclusive environment for all employees and residents.
THE INFORMATION INCLUDED IN THIS ANNOUNCEMENT MAY BE CHANGED AT ANY TIME. THE INFORMATION DOES NOT CONSTITUTE EITHER AN EXPRESS OR IMPLIED CONTRACT.
THE TOWN RESERVES THE RIGHT, AT ITS DISCRETION, TO LIMIT THE NUMBER OF QUALIFIED CANDIDATES INVITED TO THE SELECTION PROCESS. TESTS MAY CONSIST OF ANY COMBINATION OF WRITTEN, ORAL OR OTHER EXERCISES OR ASSESSMENT PROCEDURES AS DEEMED APPROPRIATE BY THE TOWN, IN ORDER TO EVALUATE JOB KNOWLEDGE, SKILLS AND/OR ABILITIES AS THEY RELATE TO THE POSITION. THE TOWN MAY, WITHOUT NOTICE, CHANGE OR ELIMINATE ANY PARTICULAR ASSESSMENT COMPONENT OR COMBINATION OF COMPONENTS AS NEEDS DICTATE.
THE TOWN WILL MAKE REASONABLE EFFORTS IN THE SELECTION PROCESS TO ACCOMMODATE PERSONS WITH DISABILITIES. PLEASE ADVISE THE HUMAN RESOURCES DIVISION OF SUCH SPECIAL NEEDS AT THE TIME OF APPLICATION.
ALL EMPLOYEES HIRED BY THE TOWN OF COLMA MUST BE LEGALLY AUTHORIZED TO WORK IN THE UNITED STATES AND WILL BE REQUIRED TO PRODUCE CERTAIN DOCUMENTS VERIFYING SUCH INFORMATION. EOE
The Town of Colma is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies and practices.