Location
Description
This position will provide a variety of clerical duties required to assist veterans and their dependents in determining, applying for, and maintaining eligibility for benefits. The incumbent provides clerical support to the Veterans’ Services Officer. This position is full-time, and is scheduled for forty (40) hours per week.
Ideal Candidate
THE IDEAL CANDIDATE
The ideal candidate will be patient, empathetic, and attentive to the needs of Veterans and their families, demonstrating a strong commitment to community outreach. They will possess a solid understanding of modern office practices and technology, including proficiency in computers for data management and word processing. This individual will be able to communicate clearly and concisely, both verbally and in writing, and will establish and maintain cooperative working relationships with colleagues, clients, and community partners. A dedication to providing exceptional service while working effectively in a collaborative environment is essential.
JOB DUTIES
- Interviews and counsels veterans, their dependents and survivors; provides information concerning entitlement to vocational, financial, educational and medical benefits and claims.
- Completes forms and applications for benefits and services on behalf of veterans and their dependents; requests documents necessary for completion of applications
- Assists veterans in determining the status of their applications and claims by contacting federal, state, and local agencies by telephone and or letter.
- Maintains complete and accurate veterans’ service records and files.
- Refer to the job description for a full list of duties.
Benefits
HOLIDAYS:
13 paid holidays per year and an additional twenty four hours of Holiday Leave. An employee must be employed the last working day before and the first working day after the holiday in order to receive holiday compensation. Employees on leave without pay shall not accrue holiday benefits.
VACATION:
88 hours (approximately 11 working days) per year during the first 2 years of service; 128 hours (approximately 16 working days) per year during years 3 through 12; 168 hours (approximately 21 working days) per year during years 13 through 19; 208 hours (approximately 26 working days) per year after 20 full years of service.
SICK LEAVE:
96 hours (approximately twelve working days) per year of paid sick leave.
BEREAVEMENT LEAVE:
40 hours with pay for each instance for immediate family members. Immediate family includes spouse, child, stepchild, grandchild, stepparent, parent, grandparent, parent-in-law, grandparent-in-law, brother-in-law, sister-in-law, brother or sister.
LONGEVITY:
Service is based on employment with Glenn County. The County shall provide a longevity differential above the employee’s base rate of pay for those employees represented by this unit as follows: after 10 full years of service 5%, after 15 full years of service 2%, after 20 full years of service 2%, after 25 full years of service 2% and after 30 full years of service 2% for a total of 13%.
HEALTH PLAN:
Glenn County contracts with PERS for medical insurance. The County pays a portion of the medical insurance premium based on the carrier and amount of the total premium.
VISION PLAN:
The County pays the employee premium for a vision plan with EyeMed. The employee may enroll dependents at the employee’s expense.
DENTAL PLAN:
GCGU employees are offered a choice of three voluntary dental insurance plans; Ameritas Core (PPO) Plan, Ameritas Buy-up (PPO) Plan and DeltaCare (HMO) Plan. The employee pays 100% of the premium through payroll deduction.
DEFERRED COMPENSATION:
The County offers three IRC § 457 voluntary Deferred Compensation Plans (tax deferred long-term savings plans): Voya, Nationwide and Edward Jones.
SHORT TERM DISABILITY:
The County coordinates with State Short Term Disability Insurance for regular employees.
LIFE INSURANCE:
The County pays the premium on a $10,000 Term Life Insurance policy for regular County employees. The employee pays the premium for optional life insurance.
RETIREMENT:
The County participates in the Public Employees’ Retirement System (PERS) which is coordinated with Social Security. The employee is responsible for 100% of the employee’s portion. Unused accrued sick leave can be converted to service credit at retirement.
SUPPLEMENTAL RETIREMENT:
GCGU employees participate in the Laborers’ International of North America (Industrial) Pension Fund.
PREMIUM PAY:
Premium pay such as shift differential, bilingual, and working-out-of-class pay may be paid depending upon the employee’s work assignment and class.
*Benefits are listed for full-time employees; certain benefits are pro-rated for part-time employees.
Special Instructions
MINIMUM QUALIFICATIONS
EXPERIENCE:
Two years of increasingly responsible general clerical experience.
EDUCATION:
High school diploma or GED equivalent, supplemented by specialized clerical or secretarial training.
HOW TO APPLY
A complete, original application must be filed for each position you are interested in applying for. Applications are available online at www.calopps.org/county-of-glenn or in person at the Glenn County Personnel Office at 525 W. Sycamore Street, Willows, CA 95988. You may contact the Personnel Department at (530) 934-6451 and request an application. Applications must be received by 5:00 PM on Monday, October 13, 2025.
IMPORTANT APPLICATION INFORMATION
Candidates must submit a completed job application packet. Application packets will be screened and candidates considered best qualified will move forward to a competitive examination process, which will include a written practical skills exam, an oral interview, fingerprinting/background check or medical examination process if applicable. Eligible lists are used for Full-Time (40 hrs./wk. with benefits), Part-Time (20-39 hrs./wk. with benefits), and Extra Help Employee (EXE) temporary (limited benefits) and may be used to establish a list to fill future vacancies for the next twelve (12) months.