Code Compliance Coordinator I/II (20691358)

QUALIFICATIONS

Knowledge of:

• Principles, practices, and procedures of municipal code compliance, inspection, case management, and community education.
• Methods of conducting investigations, inspections, and research related to property ownership, land use, permits, and compliance history.
• Municipal, fire, building, housing, zoning, and related codes, ordinances, and regulations, including how they interact with applicable federal, state, and local laws.
• Principles of construction site safety, maintenance standards, and permit compliance monitoring.
• Techniques for clearly explaining complex codes, ordinances, and regulatory requirements in ways that foster understanding, encourage prevention, and support voluntary compliance.
• Methods and procedures for code compliance, including issuance of citations, inspection warrants, preparation of legal documents, and guidance through resolution steps.
• Recordkeeping, report writing, and case management practices, including effective use of land use permit tracking software and databases.
• Principles of conflict resolution, negotiation, and effective communication to support fair, solution-oriented outcomes.
• Public relations and customer service practices, including methods for working professionally with residents, contractors, vendors, business representatives, and Town staff in a variety of situations.
• Research and reporting methods, techniques, and procedures to support thorough case analysis and documentation.
• Roles and responsibilities of related municipal departments (planning, building, public works, police, fire) and how to coordinate with the appropriate staff for specific compliance issues.

Ability to:

• Methodically investigate, analyze, and document potential violations with accuracy and attention to detail.
• Interpret, apply, explain, and enforce municipal, building, housing, zoning, and related codes, ordinances, and regulations.
• Educate and guide property owners, contractors, residents, and other stakeholders through application, review, and compliance processes.
• Create educational materials like handouts, and update information on the Town’s website pertaining to code compliance.
• Communicate effectively, both orally and in writing, with diverse audiences; prepare clear, concise, and accurate correspondence, reports, and other written materials.
• Use land use permit tracking software and related systems to enter data, monitor case progress, and generate reports; maintain accurate logs, records, and case files.
• Establish and maintain positive working relationships with residents, contractors, community groups, and Town staff.
• Exercise professionalism, emotional intelligence, tact, prudence, and sound judgment in challenging or conflict-driven situations.
• Represent the department and the Town effectively in meetings.
• Identify and respond to issues and concerns raised in a fair, tactful, and timely manner.
• Organize work, set priorities, meet deadlines, and follow up on assignments while managing multiple cases and responsibilities.
• Work independently with minimal supervision as well as collaboratively as part of a team.
• Maintain confidentiality and handle sensitive information with discretion.
• Contribute to a culture of community pride through proactive, fair, and solution-oriented
  compliance.

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills,
and abilities is qualifying. A typical way to obtain the required qualifications would be:

Code Compliance Coordinator I/II: Equivalent to the completion of the twelfth (12th) grade.

Code Compliance Coordinator I: Two (2) years of experience involving enforcement of codes, construction site monitoring, building inspection, planning/zoning compliance, or a related field is required. Coursework or training in planning, construction management, building inspection, or public administration is desirable.

Code Compliance Coordinator II: In addition to the qualifications of Code Compliance Coordinator I, three (3) or more years of increasingly responsible experience in code compliance or related regulatory work is required. Demonstrated ability to handle complex or sensitive cases, provide mentorship, or coordinate multi-departmental enforcement activities is required.

Licenses and Certifications: 

• Possession of, or ability to obtain and maintain, a valid California Driver’s License.
• Possession of a certification as a Code Enforcement Officer issued by the California Association of Code Enforcement Officers (CACEO), is desirable, but not required.

Other Requirements:

• Ability to perform fieldwork in a variety of environmental and weather conditions.

PHYSICAL DEMANDS

When working in an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When working in the field, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various Town sites; vision to inspect site conditions and work in progress. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 15 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL ELEMENTS

Employees work partially in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees also work in the field and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, road hazards, vibration, confining workspace, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes.