Search Jobs

The Customer Care Coordinator develops and implements strategies related to customer care, customer communications, and program support as it relates to Pioneer’s customers; provides support to customers regarding billing analysis and other customer-related issues; and supports communications and marketing efforts in ways that are consistent with Pioneer’s Strategic Plan.  Duties include:

• Receiving, researching, and responding to customer questions and concerns; reviewing, researching and responding to questions related to billing and programs available to customers.
• Preparing and providing detailed solar analysis and educating customers regarding Net Energy Metering, Solar Billing Plan, and other related billing rates/plans.
• Providing information to customers as it relates to energy efficiency.
• Processing and tracking customer opt outs, opt ups and re-enrollments.
• Ensuring customer contact center has updated and accurate talking points and information related to messaging and advertising campaigns.
• Attending and staffing booths at community events and interacting and educating customers regarding Pioneer’s services and programs.
• Providing billing related support including the maintenance and security of customer data, coordinating with PG&E on a variety of matters including customer service, data provisions, outages, infrastructure issues, and usage reports.
• Supporting call center by responding to escalated customer service matters and preparing/editing customer service scripts.
• Preparing and presenting a variety of reports and communications that include supporting statistical data; making presentations to member agencies, outside organizations and the public.
• Some of the primary responsibilities include answering phones, chats, and emails. 

THE POSITION

Under close and general supervision, the Public Safety Dispatcher performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; performs a wide variety of specialized duties involved in emergency communications; and performs related duties as assigned.

The position receives close or general supervision from the Public Safety Dispatch Supervisor. Exercises no supervision over staff

TO LEARN MORE ABOUT THIS POSITION, CLICK THE JOB URL OR JOB PDF BELOW.

The City of Dixon is looking for a detail-oriented individual to fill one regular, full-time position of a Management Analyst I for the Community Development Department. The position performs a variety of professional level administrative and analytical duties in the development and administration of City programs, projects and policies; to coordinate administrative project and performs research, statistical and other analytical work in support of a department or assigned programs; and to represent the City and department both inside and outside City government.

Selection Procedure:

All applicants should apply online, complete the supplemental questionnaire and submit required document(s).

Exam Process: 

A limited number of candidates whose applications demonstrate that they are among the best qualified based on related education, training, and experience will be invited to participate in the selection process. This may include one or more assessment components such as a written exam and/or performance exercise, and an oral board interview. NOTE: The examination process is subject to change as deemed necessary.

Employment Processing:

Those selected may be subject to DOJ Livescan (fingerprint) clearance, drug screen, and a background investigation.  All appointees are required to successfully complete a 12-month probationary period, and in accordance with Federal law, are to provide proof of identity and proof that they may legally work in the United States.

VETERAN'S PREFERENCE POINTS will be applied. A copy of the DD214 form must be filed at the time of application.

The City of Dixon is an EQUAL OPPORTUNITY EMPLOYER. Reasonable Accommodation in the application, examination and selection process will be made upon request by calling 707-678-7000. 

Do not reply to emails from CalOpps during the recruitment process as this correspondence does not come back to our agency.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.