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Salary  $107,910.40 - $131,144.00 Annually

Description

DEADLINE TO APPLY: Friday, December 11, 2020 by 5:00PM

THE POSITION

Under general direction of the Operations Support Services Manager, plan, organize, direct, and coordinate the police and fire communication center operations within the Police Department and implement policies and procedures that will maximize efficiency for calls for service. Exercises direct and indirect supervision over supervisory, technical, and administrative support staff.


DEFINITION

Under general direction of the Operations Support Services Manager, plan, organize, direct and coordinate the police and fire communication center operations within the Police Department and implement policies and procedures that will maximize efficiency for calls for service.
 
DISTINGUISHING CHARACTERISTICS
 
This classification is distinguished from the Communications Supervisor in that the latter performs full, first-line supervisory responsibilities including planning, assigning, and evaluating the work of subordinates and overseeing a program area within a work unit or department. It is further distinguished from the Operations Support Services Manager which has overall management responsibility over the Support Services Division within the Police Department.
 
 

Essential Duties

Duties may include but are not limited to the following:

Develops, implements and updates section goals, objectives, policies and procedures.

Plans, organizes and directs police and fire communications center activities including monitoring and analyzing shift reports relative to the dispatch function and overseeing investigations of complaints regarding police/fire communications operations.

Prepares the Communications Center's budget; assists in budget implementation; participates in the forecast of additional funds needed for staffing, equipment, materials, supplies, and services; administers the approved budget.

Researches and evaluates applicable MOU, policies, codes, regulations, and laws governing communications and use of confidentiality of police records.

Recommends the appointment of personnel; provides and/or coordinates staff training; conducts performance evaluations; implements discipline procedures as required; maintains discipline and high standards necessary for the efficient and professional operation of the department.

Oversees and manages the operations and activities of Communications Center; ensures both the Police and Fire Departments needs are met.

Researches, develops, implements and assists in compiling Communications Center standards to meet the Commission on Accreditation for Law Enforcement Agencies (CALEA) requirements; coordinates audits for accreditation.

Plans, coordinates and conducts training and professional development of the Communications Center staff.

Manages the public safety communication infrastructure and equipment, including EBRICS radio communication and cmputer related hardware and software applications.

Oversees the City's narrow banding efforts in compliance with the FCC's rules and regulations.

Serves as liaison between outside organizations and the City and to boards, councils and commissions as directed; prepares and presents staff reports and presentations at various City Council, commission, board, and other governmental meetings; drafts City Council documents; serves on various committees and task forces.

Maintains communication with public safety personnel regarding Communications Center issues; attends line-ups, special operations briefings and inter-agency meetings and committees to ensure current information is available to the Communication Center.

Responds to emergency situations which may arise in the communications center during off-duty hours.

Builds and maintains positive working relationships with co-workers, other City employees and the public using principles of good customer service.

Performs related duties as assigned.


A complete job description and list of duties can be found at www.hayward-ca.gov. 

Minimum Qualifications

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• Public safety emergency dispatching equipment procedures and practices.
• City, county, state and federal law enforcement computer systems.
• Correct English usage, spelling, punctuation, grammar and report writing.
• Communications rules and regulations governing the operation of radio transmitting and receiving systems.
• Police and Fire Department procedures, functions and reporting relationships.
• Operation and procedures of fire and law enforcement offices.
• Modern office management practices and methods, computer equipment and software.
• Pertinent federal, state, and local laws, codes and general laws.
• Principles and practices of leadership, motivation, team building and conflict resolution.
• Principles and practices of supervision, training and personnel management.

Ability to:

• Meet and deal effectively and courteously with the public.
• Communicate clearly and concisely, both orally and in writing.
• Keep records and prepare reports.
• Plan, organize and supervise the work of others and to develop staff through formal and informal training sessions and materials.
• Communicate effectively at all levels with the public, department and City staff.
• Interpret and develop policies and procedures.
• Carry forward several projects simultaneously, set priorities and makes sound decisions as circumstances require.
• Prepare and monitor a budget.
• Supervise, train and evaluate personnel.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND EDUCATION

Any combination equivalent to experience and training that could likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the required knowledge and abilities would be:
 
Education: Equivalent to completion of the twelfth grade supplemented by college level
coursework in supervision/management and general business. Education equivalent to an Associate of Arts degree in Administration of Justice, Business or Public Administration is highly desirable.

Experience: Three (3) years of supervisory experience in emergency dispatching comparable to that of a Communications Supervisor in the City of Hayward.

License or Certificate: Possession and maintenance of both a Basic POST Dispatch Course Certificate of Completion and a valid California Class C Driver's License.

 

Supplemental Information

PROBATIONARY PERIOD: One (1) Year
 

SELECTION PROCEDURE

Candidates must submit a completed City of Hayward job application and responses to the Supplemental Questionnaire which fully describe the nature of their professional experience and qualifications.  Please include a copy of your Basic (or higher) POST Dispatch Course Certificate of Completion with your application. Applications submitted without all required materials will not be considered.

Based on the information provided, employment applications will be reviewed for minimum qualifications.  Those best qualified may be invited to the next phase of the process, which may include an oral, practical, written examination and/or supplemental questionnaires reviewed by subject matter experts.

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.  Actual hire depends on success in the departmental selection process.

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.

Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.

 Date Of Examination(s):Background Questionnaire - Week of December 13, 2020
Oral Panel Interviews - Week of January 17, 2021 The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.APPLICATIONS

Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at  (855) 524-5627.
 The City of Hayward is an Equal Opportunity Employer

The City of Pleasant Hill is recruiting for Dispatcher 1 (experienced and entry-level).

A Dispatcher I is a civilian employee of the Police Department who performs a variety of tasks in the Department’s Support Services Division. The Dispatcher I receives incoming calls for police assistance and response; acts as a primary Dispatcher when appropriate; performs a variety of general support duties related to police communications; completes a wide variety of general clerical duties.

The Dispatcher I duties may include, but are not limited to, the following:

Answer emergency and non-emergency police related phone calls, help prioritize requests for service based upon available resources, receive radio requests and handle accordingly, type, process and file a wide variety of reports and materials including memos, letters, complaints, declarations, warrants, citations, crime and traffic reports.  Assists Department personnel and the public in person and by phone performing record checks, collecting fees and mailing requested reports to outside agencies in accordance with established regulations.  A Dispatcher I may be assigned to work various hours, shifts, holidays, weekends and overtime.

 

APPLICATION

To apply, please complete an application and supplemental questionnaire. Resumes will not be accepted in lieu of a City employment application.  Typing certification of 40 wpm net (5 minute test taken within the last 12 months) is required.  Certificates will only be accepted from a recognized business, adult school, or employment agency. Online typing test results will not be accepted. Due to COVID-19, many typing testing locations have not re-opened and so at this time the City will waive the requirement of submitting a typing certificate at the time of application.  However, successful candidates who move forward in the recruitment will be required to provide a valid typing certificate prior to final appointment to this position. Lateral applicants from a POST certified agency are not required to submit a typing certificate.

 

 SELECTION PROCESS

CONTINUOUS RECRUITMENT:  Applications will be reviewed on an ongoing basis.  You must ensure complete submission of employment application and typing certificate as recruitment may close at any time. 

 

Experienced & Lateral Applicants: Priority will be given to qualified lateral and experienced applicants. The most qualified applicants based on background and experience as evidenced by their application, will be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member.

 

Entry-level applicants:   Applicants who meet the minimum qualifications may be invited to take a written Dispatcher test administered by City personnel.  Testing is tentatively planned for a date to be determined in 2021. Applicants will be notified by email of the scheduled time and location for the written test. The most qualified applicants based on background and experience as evidenced by their application, and those with a passing score of 70% on the written test may be invited for an oral board interview, which is weighted 100%.  To be placed on an eligibility list, an applicant must receive a passing score of 70 or more from each panel member. Interviews are tentatively planned for a date to be determined in 2021.

 

A thorough background check, as well as a physical, including a drug screen, psychological evaluation, and polygraph exam will be conducted on the top candidates prior to appointment consideration.  Failure to achieve a qualifying score on any portion of the examination process will eliminate a candidate from further consideration.

 

IMMIGRATION REFORM AND CONTROL ACT

To comply with the Immigration Reform and Control Act, all new employees are required to provide proof of U.S. citizenship or authorization to work in the United States on their first day of employment.

 

EQUAL OPPORTUNITY EMPLOYER

The City of Pleasant Hill is an Equal Opportunity Employer. In accordance with the Americans with Disabilities Act of 1990 (ADA), requests for special accommodations during any stage of the examination process should be made in advance to the Human Resources Department.

JOB TYPE

Part-time, Temporary/Seasonal (no more than 18 hours per week)

THE POSITION

Under general supervision, lead and conduct activities in the delivery of recreation program areas including preschool, playground, after school programs, parks, teens, sports, special events, and senior citizen; Oversee the proper use of a community recreational facility; perform a variety of custodial tasks; assist the public and staff in their use of the facility.

The Recreation Leader classification is distinguished from the Recreation Aide level in the complexity of duties assigned, independence of action taken, the amount of time spent performing the duties, the nature of the public contact made, and its training responsibilities of new staff. Positions at this level are required to be fully trained in all procedures related to assigned area of responsibility.

The Recreation Leader position may be assigned to the following areas:

Aquatics: Under general supervision, this assignment includes setting up and cleaning community recreational facilities before, during and after activities and rentals.

Community Events/Festivals: Under general supervision, this assignment supports city-wide special events with set-up and take-down of furniture and equipment; enforcing safety rules and regulations; and maintaining orderly participant conduct at various events.

Dublin Senior Center: Under general supervision, this assignment includes setting up and cleaning community recreational facilities before, during and after activities and rentals.

Family Programs: Under general supervision, this assignment supports the After School Program, Student Union, and summer camp activities. Duties also include developing and directing weekly lesson plans and activities.

Heritage Park and Museums: Under general supervision, this assignment includes setting up and cleaning community recreational facilities before, during and after activities and rentals. This position will also provide facility and exhibit orientations and/or tours including appropriate tour materials.

Park Monitor: Under general supervision, this assignment monitors patrons, patrols parks and enforce rules at City of Dublin parks to ensure that permit areas are safe, clean, functional; and notify the Police Services as to any irregularities when appropriate.

Preschool Program: Under general supervision, this assignment assists with organization and instruction of preschool classes for children 18 months through 5 years. Duties also include developing and directing weekly lesson plans and activities.

Shannon Community Center: Under general supervision, this assignment oversees the proper use of a community recreational facility; performs a variety of custodial tasks; and assists the public and staff in their use of the facility.

Sports Programs: Under general supervision, this assignment is responsible for officiating a variety of sports league events and also serves as official scorer-of-record at sports events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Plan, oversee, and conduct recreational activities in program areas such as preschool, playground, parks, after school programming, teens, sports, museum, special events, and senior citizen activities.
• Conduct activities in areas such as arts and crafts, games, sports, music, drama, and nature study. Instruct participants in the rules and methods of playing indoor and outdoor games.
• Inspect activity areas and related equipment, make written reports of damage to equipment or facility and recommend maintenance and repair, as appropriate.
• Enforce safety rules and regulations; maintain orderly participant conduct.
• Provide minor first aid to recreation program participants/spectators and/or perform related first aid/emergency techniques.
• Exercise precautions necessary to ensure the safety of recreation program participants and spectators.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Open and close facilities as scheduled for use; clean up after facility users and set up for subsequent activities; secure the facility upon leaving.
• Set up furniture or equipment for activities scheduled and see that it is in proper condition and is replaced after use.
• Sweep and mop floors as required; keep restrooms and kitchen clean and well stocked with paper towels, tissues, etc.; empty trash receptacles throughout the facility as necessary.
• Responsible for monitoring adherence to building rules and party limitations. Maintain records and complete written program plans and reports.
• When work assignments are in public area of assigned facility, greet visitors, collect fees, have visitors sign guest book.
• Provide facility and exhibit orientations and/or tours including appropriate tour materials.
• Develop weekly lesson plans; plan and direct lessons, games, crafts and songs for after school and pre-school programs.
• Function as supervising attendant for evening rentals and weekday evening shifts, as necessary. Monitor patrons, patrol parks and enforce rules to ensure that permit areas are safe, clean, and functional; notify Dublin Police Services as deemed necessary.
• Observe park conditions to ensure that permit areas, including picnic areas and fields are within appropriate standards.
• Post City information as required and remove outdated and or unauthorized notices. Confirm reservations for specific permitted areas; resolve conflicts when appropriate.
• Make determinations and interpretations regarding reservations for specific permitted areas.
• Provide advice and information on park and recreation regulations to the public when requested and/or as needed; prepare incident reports and related documentation as needed.
• Train and oversee activities of part-time staff, as assigned.
• Ensure that activities operate in accordance with general department philosophy, objectives and guidelines.
• Perform related duties as assigned.

 

JOB TYPE

Part-time, Temporary/Seasonal (no more than 18 hours per week)

THE POSITION

Under general supervision, the Recreation Aide assists in the proper use of a community recreational facility and assist Recreation Leaders in providing a variety of recreation programs related to aquatics, preschool, playground, after school programs, parks, teens, sports, special events, and senior citizen activities.

The Recreational Aide position may be assigned to the following areas:

Aquatics: Under general supervision, this assignment collects fees from public swimming pool patrons, register participants in aquatics classes, perform a variety of related general clerical duties, and setting up and cleaning community recreational facilities before, during and after activities and rentals.

Community Events/Festivals: Under general supervision, this assignment supports city-wide special events with set-up and take-down of furniture and equipment; enforcing safety rules and regulations; and maintaining orderly participant conduct at various events.

Dublin Senior Center: Under general supervision, this assignment includes setting up and cleaning community recreational facilities before, during and after activities and rentals.

Family Programs: Under general supervision, this assignment supports the After School Program, Student Union, and summer camp activities.

Heritage Park and Museums: Under general supervision, this assignment includes setting up and cleaning community recreational facilities before, during and after activities and rentals. This position will also support summer camp activities held at this site.

Preschool Program: Under general supervision, this assignment assists with organization and instruction of preschool classes for children 18 months through 5 years. Applicants must be at least 18 years of age.

Shannon Community Center: Under general supervision, this assignment oversees the proper use of a community recreational facility; performs a variety of custodial tasks; and assists the public and staff in their use of the facility.

Sports Programs: Under general supervision, this assignment is responsible for officiating a variety of sports league events and also serves as official scorer-of-record at sports events.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are normal for this classification.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Assist in leading recreation activities in program areas such as preschool, playground, parks, teens, sports, special events, and senior citizen activities.
• Assist in carrying out recreational activities appropriate to a variety of locations such as playgrounds, parks, community centers, preschool classrooms, school sites, and sports facilities.
• Assist in leading activities in areas such as arts and crafts, games, sports, music, drama, and nature study.
• Assist in setting up, taking down, and cleaning up recreational facilities; as assigned, open and close facilities as scheduled for use, and secure the facility upon leaving.
• May provide minor first aid to recreation program participants and/or perform related first aid/emergency techniques.
• Exercise precautions necessary to ensure the safety of recreation program participants and spectators.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Set up furniture or equipment for activities scheduled and see that it is in proper condition and is replaced after use.
• Monitor activities of facility users for appropriate and safe conduct.
• Clean up after facility users and set up for subsequent activities; sweep and mop floors as required, empty trash receptacles throughout the facility, as necessary; keep restrooms and kitchen clean and well stocked with paper towels, tissues, etc.
• Collect fees from public swimming pool patrons and aquatics class registrants, and issue pool passes.
• Complete daily attendance and cash receipt report forms.
• Answer the telephone, provide information to callers and write messages, as needed.
• Assist customers at the front counter.
• Perform general clerical work such as issuing receipts, photocopying, and filing; complete and submit required forms and reports.
• Clean and sanitize workstation and equipment.
• Assist in conducting preschool class activities in areas such as arts and crafts, games, music, or story time.
• Interpret and apply official game rules for a variety of playing field sports related to league play.
• Conduct sports contests according to rules of the game and maintain control of the contest.
• Oversee the work of scoring officials to ensure proper timing and scoring of the event; perform as official scorer-of-record.
• Inspect playing field area and equipment prior to play to ensure preparation and safety for play to begin.
• Ensure safety of players and spectators.
• Notify appropriate City staff regarding necessary repair and/or replacement of play areas/related equipment.
• Perform other duties as assigned.

THE POSITION:

Under the general supervision of the Youth & Family Services Clinical Supervisor, the Intervention Counselor provides crisis intervention and individual and family counseling; identifies appropriate referral services to youth, families and individuals; participates in department and community meetings as necessary.  

 

ESSENTIAL DUTIES:

Duties may include but are not limited to the following: 

• Provide individual, family and group counseling to children, adolescents, and adults using a variety of therapeutic and counseling techniques.  

• Provide crisis intervention services around a variety of issues including: incorrigible youth/status offenders, child/adult abuse, domestic violence, trauma, individuals experiencing mental health issues, and families in conflict; may conduct visits at homes, schools, and juvenile detention centers.  

• Conduct assessments to identify appropriate resources, provide referral services and connect clients with additional services as needed; May receive, process and track all incoming case management, outreach, and counseling referrals as needed. 

• Develop and maintain relationships with other social welfare agencies and organizations.  

• Prepare and give presentations to youth, parents and community members. 

• Conduct outreach to promote programs and services. 

• Generate and maintain appropriate records, client files, and accurate statistical/monthly reports. 

• Participate in department and community meetings as necessary.  

• May provide clinical supervision, training and assistance to other staff, interns or volunteers.  

• Develop and implement new processes and procedures as needed.  

• Attend meetings, trainings and workshops.