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The City of Campbell announces an employment opportunity for Human Resources Representative

Open Date: Tuesday, August 3, 2021

Close Date:  Friday, August 13, 2021

Salary: $7,046.00 - $8,559.20 per month/DOE

Human Resources Representative: Under general supervision, performs a variety of paraprofessional, technical and administrative support work in one or more specialized areas of Human Resources, including but not limited to:  recruitment and selection, classification and compensation, risk management, benefits, employee and labor relations, volunteer services functions, HRIS, training and organizational development; and performs related work as required.

Typical Duties: Coordinates the City’s benefit and wellness program, including coordinating and monitoring paperwork related to COBRA, DOT pull notice, CalPERS, and other programs; monitors, audits and processes employee compensation and benefit data; disseminates and maintains employment and benefit information; processes personnel transactions for employees from initial employment through separation and retirement; processes leave requests, sends correspondence, audits medical certification, tracks leave of absence and disability, coordinates return to work; coordinates general human resources training, including  new hire orientation, brown bag seminars, Health and Benefits Fair, retirement workshops, and exit interviews; recruits and places volunteers within City programs and maintains related records; plans and coordinates the volunteer recognition program; responds to and conducts surveys related to HR and labor relations issues; provides information to  employees and the public as appropriate regarding wages, benefits, personnel procedures, employment opportunities, and claims procedures; assists in coordinating City’s Workers’ Compensation program, including maintaining logs and records, filing and monitoring forms, compiling various statistics, and maintaining liaison with third party administrator; interprets Rules and Regulations, contracts, policies and procedures, and applies such interpretation in the performance of assigned responsibilities; monitors the employee performance evaluation process, tracking evaluation dates and sending out reminder notices, sending out and monitoring notices for salary increases; assists in maintaining personnel files and confidential records; performs routine administrative duties; verifies personnel action documents related to employee status changes, including new hires, salary changes, promotions, transfers, separations and inputs data into the HRIS system; proofreads and checks typed materials and reports for clerical and mathematical accuracy, completeness and for compliance with established standards and procedures; maintains the Human Resources web page on the City’s website; coordinates with Finance to maintain the City’s authorized positions report: assists in aspects of recruitment and selection including arranging for examinations, establishing testing schedules, securing test sites and materials, arranging for raters, placing advertisements, tracking applicant paperwork, scheduling interviews, preparing and processing oral board materials, screening employment applications, sending out notifications; assists in the development and revision of human resources documents, procedures, policies, and forms;  builds and maintains positive working relationships with the public, coworkers and other City employees using principles of exceptional customer service, honesty, respect and ethical behavior and performs other related duties as assigned.

Ability to: Perform detailed and complex paraprofessional work, including arithmetic and calculations with considerable independence; interpret and apply rules, laws and policies and procedures and effectively apply them; maintain confidentiality; function with a high degree of independence in performing job duties and exercise sound judgment in decision making; analyze situations quickly and objectively and determine proper course of action; organize, prioritized, and coordinate work activities; read, interpret, and apply pertinent rules, regulations, standards, and procedures.  Understand, interpret, and explain department policies and procedures:  gather and analyze data and maintain records; communicate effectively, both orally and in writing; and maintain effective working relationships with those contacted in the course of work; work independently and use good judgment when dealing with sensitive issues; operate standard office equipment, HRIS System, and learn and operate new programs as required; including a personal computer. On a continuous basis, sit at a desk for long periods of time.  Intermittently twist and reach office equipment; stand, bend, squat, kneel or twist while using keyboard to communicate through written means and enter/retrieve data from computer; and lift and/or carry weight of 10 pounds or less.

Knowledge of: Principles and practices of effective customer services; applicable federal, state, and local laws, codes and regulations related to areas of assignment; Human Resources practices and procedures; recruitment and testing methods and practices; principles of benefits administration; recordkeeping and record retention systems; operations and functions of City government and relevant laws and regulations affecting human resource administration; human resources information systems programs; classification and compensation plans, modern office procedures, methods and computer equipment; basic report preparation and English usage, spelling, grammar and punctuation; basic statistical  and mathematical methods.

Minimum Qualifications: Education and Experience: Equivalent to completion of an associate of arts degree in Human Resources, business administration or closely related field, plus three years progressively responsible experience in Human Resources or closely related function.  A Bachelor’s Degree in Human Resources Management, Business Administration or closely related field may be substituted for up to one year of the required experience.

Possession of: Valid California Driver's License.

Application Process: This recruitment will close Friday, August 13, 2021 at 5:00 p.m. City employment applications may be obtained from the City of Campbell Human Resources Division, 70 N. First Street, Campbell, CA 95008; the City’s website at www.cityofcampbell.com/hr or apply online through www.calopps.org.

Applications may not be emailed or faxed. Please do not substitute “see résumé” on the employment history section of the applications.  Résumés should be attached separately. A completed employment application must be received by the Human Resources Division by the closing date.  Applications that do not include responses to the supplemental questionnaire will be rejected.

Testing Process: Following initial screening of applications, those applicants with the most appropriate qualifications will be invited to continue in the selection process.

For questions regarding this recruitment, please call City of Campbell Human Resources at 408-866-2705 or email hr@cityofcampbell.com.

Prior to hire, candidates will be required to successfully complete a pre-employment process, including employment verification and a Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.

Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Division upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Campbell is an Equal Opportunity Employer (EOE).

DESCRIPTION/RESPONSIBILITIES:
Position and Duties:
The Mass Care Executive Analyst (EA) position will work out of the City Manager’s Office of Emergency Management (OEM) located at 855 N. San Pedro Street, San José.  

This EA position responsibilities include, but are not limited to:
• Participates in the organization, administration, operations, and functions of the Office of Emergency Management (OEM)
• Work directly with Council Offices, City Departments and outside agencies to develop a City of San José Mass Care Plan
• Develop, implement, and manage a shelter inventory procedure for both City-owned and privately-owned locations
• Conduct periodic training for both City employees and outside agencies to ensure that the Mass Care Plan is implemented seamlessly during an emergency
• Confer with staff in various City departments on administrative matters and coordinates responses to questions and concerns for the City Manager
• Recommend and write procedures, oversee the implementation of program policies and procedures, provide training on program requirements and best practices and conduct continuous process evaluation and improvements
• Monitor and assist in the development of reports on how to implement state and federal guidance on emergency planning
• Assist in presentations and trainings on community preparedness, City preparedness activities, outreach and technical skills to operate in the Emergency Operation Center (EOC)
• Provide technical skills for identified tasks, such as EOC activities, communications systems, information technology systems, etc.
• Maintain administrative records, supplies, inventory control and tests of disaster equipment
• Perform other emergency management activities as needed
• This position responds to activations of the EOC

Core Competencies:
The ideal candidate will possess the following competencies, as demonstrated from past and current employment history:
• Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Communication Skills - Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
• Teamwork and Interpersonal Skills - Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.
• Analytical Thinking - Approaches a problem or situation by using a logical, systematic, sequential approach.
• Problem Solving - Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
• Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
• Supervision - Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Helen Trinh by email at helen.trinh@sanjoseca.gov.

The Mass Care Executive Analyst position will be open until filled. Applicants are encouraged to apply as soon as possible as this recruitment may close at any time.

The first application review will be on Wednesday, August 11, 2021 at 8:00am PT. Please submit your application by 11:59 p.m. (PDT) on Tuesday, August 10, 2021 if you would like your application to be included in the first review.

Additional Information:
The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Executive Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

DESCRIPTION/RESPONSIBILITIES:
Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Informatino Systems Analyst classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

This recruitment will be used to fill two immediate vacancies within Department of Public Works, Technology Services Division. Both positions report to Division Manager.
1. Information Technology Manager to support departmentwide IT operations in the Technology Services Division. This position requires a tech savvy and self motivated individual that functions as a strong individual contributor. As a technical lead, this position will be responsible for overseeing and managing client-devices and day-to-day Customer Support services.

This position requires strong technical hands-on experience and leadership skills, as well as the ability to take initiative and direct others. We are seeking an individual with a willingness to adapt to ever changing business and technical environments.

The ideal candidate must be a able to take full ownership of managing infrastructure operations, and leading projects to completion. This position demands a proven ability to resolve complex technical issues with limited resources. A forward thinking team leader and team player with a positive attitude are essential.

IT Manager duties may include but are not limited to:
• Provide visionary/technical leadership for the Department’s client infrastructure and operations which includes: desktops, mobile devices, phones, and other infrastructure related applications.
• Provide technical leadership and supervise desktop support engineers, technicians, and interns.
• Perform hands-on system/application configuration and advanced troubleshooting of infrastructure issues to ensure service availability to meet service level expectations.
• Develop technical guidelines and governance framework to ensure best practices and cybersecurity compliance.
• Lead in the implementation of projects to completion.
• Coordinate IT service needs with departments, and communicate with stakeholders.
• Manage Department’s technology assets, including tracking, replacement, and surplus of equipment.
• Ensure the Desktop Support team is meeting and exceeding performance expectations as defined through metrics and benchmarks.
• Maintain employee work plans and conduct performance appraisals.

2. Asset Management System Administrator to function as the technical lead supporting and managing a fully-implemented activity-based asset management application (Infor) with an Oracle backend database and performing all duties necessary for maintaining, supporting, and optimizing systems supporting the Facilities Division. As a member of the Enterprise Asset Management Group in the Technology Services Division, this position requires a tech savvy and self motivated individual that functions as a strong individual contributor.

This position is responsible for ensuing that business processes for users are standardized and documented and that the systems meet customer expectations. Related responsibilities included providing ongoing user training, report creation (using tools such as Crystal Reports), system administration, system support, maintenance, programming efforts. This is a customer-focused position and must maintain excellent customer relations. As a professional level position in the IT professional management series, this position may be expected to act in a supervisory role.

The ideal candidate must be able to work in a dynamic environment and effectively perform operational tasks in addition to implementing projects. The position will function with minimal supervision and must be a critical thinker and effective decision maker regarding database, application, policy, and procedure. Written and verbal communication skills are very important since this position will be the point of contact for internal customer technical support, client and division staff training, and Infor technical support. This position will primarily focus on supporting facilities asset management system (Infor) but may be responsible at any time for new system implementation.

Asset Management administrator duties may include but are not limited to:
• Master, manage, and support all modules of facilities management software (Infor) application used by the Department of Public Works Facilities Division.   
• Plan, coordinate, and implement all application upgrades. Test and resolve production support problems in a prompt and efficient manner, including providing ITD DBA with all Oracle database scripts and structure to implement.
• Liaise with Infor on the development of system enhancements to overcome known problems or further fulfill user requirements.
• Lead all QA, testing, and documentation of new releases within the Infor platform.
• Develop, test, deploy and maintain hosted and web applications to address the Facilities Division business needs.
• Coordinate and maintain database objects (tables, views, stored procedures and packages) to support Infor functionality.
• Develop reports using Crystal Reports or reporting services within the Infor platform or other technology supporting the Facilities Division.
• Communicate effectively orally and in writing to technical and non-technical audiences.
• Act as subject matter expert for Infor application and remain up-to-date with Infor and general facilities management technology development trends, keeping knowledge and skills current.
• Build and deploy data visualization tools using Tableau and Microsoft Power BI to help department management access and interpret data.

This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.
1. Which position are you applying for:
+ IT Manager
+ Asset Management System Administrator
+ Both (IT Manager and Asset Management System Administrator)
2. Do you have a Bachelor's Degree from an accredited college or university in a relevant field?  If yes, please indicate the field of study and the college or university from which you obtained your degree.
3. Do you have four (4) years of progressively responsible professional/journey level experience, of which at least two (2) years have been at a level where experience included lead technical work in in development, implementation and maintenance of communications or computer systems, or application development and/or support?  If yes, please describe your experience and indicate where you obtained this experience.

IT Manager specific questions:
1. Please select the areas of technical competency where you have comprehensive experience in the configuration and ongoing support (check all that apply):
1. VDI Implementation  
2. Mobile Device Management (MDM)
3. Windows 2012/2016 Servers
4. Virtual Server Management
5. None of the above
2. From the areas you selected above, please describe your experience and list the specific software solution/tools along with the number of years of experience in each technical competency.
3. Describe a time in which you effectively managed a technical team to deal with multiple conflicting deadlines. How did you balance immediate support issues while progressing with scheduled project work? If no experience, please type N/A.
4. Please describe in detail your recent participation in an infrastructure technology project, your role, summary of the project approach, and the key factors that contributed to the success and or failure of the project. If no experience, please type N/A.

Asset Management System Administrator questions:
1. Do you have experience in project or team management?  If yes, please describe your experience, including the technical team structure, project scope, your role and responsibilities, and the number of employees you have led.
2. Do you have experience writing or troubleshooting SQL statements to read from or write to an Oracle database?  If yes, please describe your experience including purpose, for what application, and frequency of use.
3. Do you have experience in report writing from databases?  Do you have experience with Crystal Reports or other report writing software?  If yes, please describe your experience with example(s).
4. Do you have experience administering, supporting, troubleshooting, resolving issues, training, documenting, and providing user support for any facilities asset management applications? Describe your experience. If you do not have experience with Facilities asset management applications, describe similar experience supporting other enterprise applications. If you do not possess this experience, indicate None.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete or rejected and withheld from further consideration. Please do not write “see resume” for details as a response to a question. If you have applied previously during the past one year, we have your application on file and need not apply.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Colin Braslin at colin.braslin@sanjoseca.gov.

DESCRIPTION/RESPONSIBILITIES:

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San José’s website at www.sanjoseca.gov/citycareers. 

The San José Fire Department is seeking to hire a qualified individual to fill a Senior Systems Applications Programmer position in the Fire Department’s Information Technology Team. The IT team supports 33 fire stations and 2 field offices, ensuring availability and reliability of their critical software/hardware systems. 

The individual hired into this position will provide significant technical assistance with major computer systems that support Fire operations such as:  developing and maintaining programming and associated tasks for application systems, including integrated software and hardware application configurations; analyze and define business processes for application functional requirements and technical specifications; and will participate in and direct software release and installation tasks. The Senior Systems Applications Programmer will be under general supervision, and may provide specific guidance to others on complex assignments.  The individual assigned to this position requires excellent command of verbal and written communications skills.

Specific duties include, but are not limited to:

     * Understanding and experience using enterprise relational database tools such as: Oracle, Microsoft SQL Server, IBM’s Informix or other similar platforms. 

     * Understanding of software application development including Web development environment especially in Java language and the understanding of industry standard object oriented programming methods and practices.  Demonstrated experience maintaining and/or performing maintenance of existing software applications in Java language.

     * Understanding complex database concepts as well as the implications of different database designs on report generation using Business Intelligence tools.

     * Preparing and supervising preparation of testing of new or updated programs.

     * May supervise and train front-line staff.

     * Maintaining systems software and trains others on new software releases and upgrades.  

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The starting salary will be determined by the selected candidate’s qualifications and experience.  In addition to the starting salary, employees in the Senior Systems Applications Programmer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response.   

     * Please describe your increasingly progressive experience in computer systems applications programming.

     * Which of the following do you have experience with? (select all that apply):

          + Oracle

          + Microsoft SQL Server

          + Other enterprise DBMS system

          + Java language

          + None of the above

     * For each of the areas indicated in the question above, please describe your experience, including employer name, dates of employment and hours worked per week.

     * Please describe your experience using Business Intelligence reporting tools in creating analytical data reports.  In your response, include the name of reporting tool, years of experience and where you gained this experience.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Lynda De Santiago via email at Lynda.DeSantiago@sanjoseca.gov .

THE CITY

Located in the southern portion of world-famous, wine-growing Napa County, 35 miles northeast of San Francisco, American Canyon first developed following World War II and incorporated in 1992. American Canyon plays an important role in the Napa Valley wine industry with continuous growth in wine logistics, wine making, storage and distribution. 

American Canyon is also home to growing major food production industries, such as Coca Cola, Barry Callebaut Chocolate and Mezzetta.  With a current population of 20,500 in more than 6 square miles, the City plans for a population of 25,000 by 2025.

American Canyon residents take great pride in their community and highly value the outdoor spaces and trails, numerous parks and quality schools.  Residents and business owners feel very safe and enjoy their diverse and engaged community.  You and your family will feel safe at home in American Canyon.

THE POSITION

The City of American Canyon is creating a Maintenance Worker applicant list to perform a variety of maintenance and construction duties and operate Public Works equipment.  Initial hires and assignments are made to streets/storm drainage, parks, or water distribution/reclamation.  There is an immediate opening in streets/storm drainage. Maintenance Workers may be reassigned to any of the Divisions at any time based on the City’s needs or career development.  Employees will have opportunity to grow as Maintenance Workers and/or pursue additional certifications in Water Treatment or Wastewater Reclamation.

The ideal candidate will be a punctual, dedicated, hard-working team player with an understanding of the importance of safe work practices, the ability to provide manual labor as directed, and pride in a job well-done.

Product Manager – Digital Services

$9,910 - $12,045 per month

Plus excellent benefits

APPLICATION DEADLINE:  First review of applicants, August 31, 2021

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 59,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $100 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment.

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

The City of San Rafael Digital Services & Open Government Department is recruiting for a full-time Product Manager – Digital Services.  Under general supervision, this position is responsible for working directly with City departments to deliver government services that are simple, effective, and easy to use; managing the vision, roadmap and enhanced digital delivery of user-centered products to solve problems and modernize City services; researching, process mapping and analyzing data and systems to recommend product decisions; collaborating with service designers to do rapid prototyping and managing delivery of a product through implementation and its lifetime; and managing projects in coordination with cross-departmental and departmental teams. This is an exempt, mid-management level position.

The ideal candidate for this position is an empathetic product manager who cares deeply about how technology can touch people’s lives and lead to extraordinary outcomes.  You will have exceptional people skills and experience shipping web products using Agile practices.

You will champion user-centered design and emphasize accessibility and usability.  You will work with internal and external stakeholders to ensure they’re getting value while growing the use and adoption of digital tools and services.  You will take the City’s Digital strategy to the next level and lead the roll out and adoption of new software and digital products internally and externally.

Technical/Knowledge Skills:

• Clear understanding of user-centered and iterative design, and the agile development process with government
• Experience re-designing complex products, services, or transactions to be more simple, beautiful, and easy to use.
• Experience driving vision, strategy, roadmap, and target outcomes for growth-stage products
• Knowledge of technical systems used to benchmark performance and produce reports, dashboards, and other methods of technical reporting
• Experience with creating user journey maps and/or service blueprints
• Experience with metrics and analytics that inform the success of products, defining KPI’s, tracking conversion funnels, and extracting insight from data
• Comfortable working with productivity tools like Asana

• Equivalent to graduation from an accredited college or university with a degree in computer science, information systems, information technology, public policy, business, public-administration, or closely related field, AND
• Three (3) years of experience working as a product manager for a digital product that is in use by people today.
• One (1) year of experience serving as a lead or in a supervisory or management capacity is desirable.
• Master’s Degree is preferred.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to video displays.  The employee frequently works in evenings or weekends; typically, in inside environmental conditions.  The employee occasionally may travel between worksites.  The noise level in the work environment is usually moderate. 

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process.  The examination process may include any or all of the following:  Application appraisal, oral board examination, and written examination.  The passing point for the oral and/or written examination final score will be 75%.  Prior to appointment, candidate must pass a background check, DMV check, pre-employment physical, and fingerprinting.  To file an application, go to www.calopps.org.  Select “Member Agencies”.  Select “City of San Rafael”.  For more information on the City of San Rafael, go to www.cityofsanrafael.org.  Follow this link to submit your application:  https://www.calopps.org/san-rafael/job-20143238 

To access the full Product Manager Job Description, please follow this link:  https://www.cityofsanrafael.org/documents/product-manager/

Product Manager – Data & Insights

$9,910 - $12,045 per month

Plus excellent benefits

APPLICATION DEADLINE:  First review of applicants, August 31, 2021

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 59,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $100 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment.

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

The City of San Rafael Digital Services & Open Government Department is recruiting for a full-time Product Manager – Data & Insights position.  Under general supervision, this position is responsible for working directly with City departments to deliver government services that are simple, effective, and easy to use; managing the vision, roadmap and enhanced digital delivery of user-centered products to solve problems and modernize City services; researching, process mapping and analyzing data and systems to recommend product decisions; collaborating with service designers to do rapid prototyping and managing delivery of a product through implementation and its lifetime; and managing projects in coordination with cross-departmental and departmental teams. This is an exempt, mid-management level position.

The ideal candidate for this position is a creative and curious leader who is eager to help the City of San Rafael become a more data-enabled and data-driven City.  Quality data, analytics, and insights are essential to improving City operations and critical services, and you will take the lead on spreading good practice Citywide.

You will champion user-centered design and the importance of data for meeting user needs.  You will pioneer the City’s data strategy, data governance, and roadmap for data infrastructure Citywide.  You will take the City’s Data program to the next level and lead the data portfolio on the Digital Service & Open Government team.

Technical/Knowledge Skills:

• Experience training non-technical users to use technology to support their work
• Strong quantitative analysis skills
• Strong familiarity with geospatial data and best practices
• Experience translating business needs into technical implementations, including mapping out business processes and data models
• Experience working with a variety of databases, API’s, and formats to extract and transform data
• Experience in data manipulation, visualization, and analytical thinking
• Experience writing and maintaining ETL/ELT code, especially creating and deploying through a framework
• Programming proficiency in SQL
• Experience with or willingness to learn FME (a GUI based ETL tool)
• Familiarity with Microsoft’s Azure Cloud Tools and/or Power Bl
• Comfortable working with productivity tools like Asana

EDUCATION and/or EXPERIENCE: 

• Equivalent to graduation from an accredited college or university with a degree in computer science, information systems, information technology, public policy, business, public-administration, or closely related field, AND
• Three (3) years of experience working as a product manager for a digital product that is in use by people today.
• One (1) year of experience serving as a lead or in a supervisory or management capacity is desirable.
• Master’s Degree is preferred.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms.  The employee is occasionally required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly exposed to video displays.  The employee frequently works in evenings or weekends; typically, in inside environmental conditions.  The employee occasionally may travel between worksites.  The noise level in the work environment is usually moderate. 

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application since this information will be used to determine who will be invited to participate in the next phase of the examination process.  The examination process may include any or all of the following:  Application appraisal, oral board examination, and written examination.  The passing point for the oral and/or written examination final score will be 75%.  Prior to appointment, candidate must pass a background check, DMV check, pre-employment physical, and fingerprinting.  To file an application, go to www.calopps.org.  Select “Member Agencies”.  Select “City of San Rafael”.  For more information on the City of San Rafael, go to www.cityofsanrafael.org.  Follow this link to submit your application:   https://www.calopps.org/san-rafael/job-20143212 

To access the full Product Manager Job Description, please follow this link:  https://www.cityofsanrafael.org/documents/product-manager/

The City of San José Information Technology Department seeks a Development Services Systems Analyst (Information Systems Analyst) to administer and maintain the core business systems that enable City staff to facilitate nearly all construction in San Jose. This is an opportunity for a technology professional interested in working across diverse business, technology, community, and vendor stakeholders to maintain and optimize a full technology portfolio with major impact on the community.
 
This position leads primary (Level I and II) support, maintenance, and coordination with Level III support for information systems that are part of a portfolio related to real property improvement plans or construction. The primary role of this position is to act as the technical lead in supporting and managing diverse departmental business systems that include web and client-server applications, databases, and use on endpoint devices in offices and the field. The Development Services Information Systems Analyst must ensure system architecture, service levels, and business processes for users are documented and met and that system operations meet customer expectations. This position is responsible for maintaining ongoing user training materials and systems documentation, systems administration and maintenance, and sustaining excellent customer relations in support activities. This is a professional-level position in the IT professional management series and will be expected
to act in a supervisory role to other technical positions. 

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
 
Typical duties include but are not limited to:  
• Supporting business critical applications including Permitting and Compliance System.
• Administering business and data systems that support regulatory processes through to field staff, preferably including Building, Planning, and Code Enforcement (PBCE) business processes inside a large municipality.
• Ensuring software coding and systems administration best practices to maximize uptime/availability and customer satisfaction. 
• Acting as technical expert providing direction, guidance, delegation, and project management within project team while adhering to City standards and protocols for cybersecurity, project management, and infrastructure management. 
• Providing supervision to staff and guidance to vendors for ongoing and emergency support, system monitoring, and alerting services for legacy and new systems.
• Coordinating with Enterprise Information Technology teams to ensure network and/or database issues are resolved quickly. 
• Communicating to users on maintenance and support issues, both planned and unplanned.
• Leading efforts to resolve outages, troubleshooting, escalations, and communications for all support issues within portfolio. 
• Coordinating with Development Services Solutions Team, Development Services Process Automation & Information Integration Team, Enterprise Server Team, Enterprise Desktop Team, Enterprise Security Team, and Enterprise Database Team:
+ for software release change management, disaster recovery exercises, cybersecurity controls/mitigation, and annual Development Services infrastructure review to identify opportunities to improve optimization, automation, resiliency, redundancy, and support.
+ to maintain system architecture/ support documentation and Information System Contingency Plans and manage scheduled system maintenance and updates.
• Providing technical and business systems training to lower-level staff and end-users.
• Ensuring documentation is kept up to date and easily accessible through collaboration tools such as SharePoint, MS Teams, JIRA, OneDrive, etc.
• Writing application code in Active Server Page (ASP), ASP.Net, Visual Basic, HTML, SQL, PL/SQL, Java, and/or JavaScript.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.  

You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.   
1. Please select the areas of technical competency below where you have hands-on experience / proficiency in at least one of the technologies / tools listed in the parenthesis (check ALL that apply):
+ Programming languages (such as ASP, ASP.Net, Visual Basic, HTML, SQL, PL/SQL, Java, and/or JavaScript)
+ Integrated Development Environment (IDE) (such as Eclipse IDE, IntelliJ IDEA, NetBeans IDE, Toad IDE, Oracle Developer IDE, Microsoft Visual Studio IDE, and/or MuleSoft AnyPoint IDE)
+ Web Application Servers (Apache Tomcat, IBM WebSphere, and/or Oracle WebLogic)
+ None of the Above
2. From the selections you have made in the previous question, please provide an example that demonstrates your hands-on experience for each selected programming language, IDE, and/or Web Application Server. 
3. One of the responsibilities of this position is to manage multiple priorities and projects with limited resources. Explain how you have successfully managed and delivered multiple projects in prior jobs. 

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. In addition, please attach your resume as part of the application process. If you have questions about the duties of these positions, the selection or hiring processes, please contact IT Human Resources at itdhumanresources@sanjoseca.gov.

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application. 

For more information and to apply, please visit:

https://www.governmentjobs.com/careers/Cupertino

ENTERPRISE TECHNOLOGY MANAGER

The position is fixed-term for up to three years.  Continued appointment in this position is contingent upon funding and job performance.  This is an “at will” position.

APPLICATION DEADLINE:  Apply by Monday, July 26, 2021 for first consideration

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 59,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $100 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

THE POSITION:

The City of San Rafael Department of Digital Service and Open Government is seeking a full-time/fixed-term Enterprise Technology Manager.  Continued appointment in this position is contingent upon funding and job performance.  This is an “at will” position.  Fixed-Term appointments may be made for up to a three-year period.  

At the San Rafael Department of Digital Service and Open Government, we don’t just deliver software and support IT—we believe that we’re here to help the City solve problems and modernize City services for a digital age.  As an Enterprise Technology Manager, you’ll work with City departments to enable smart uses of technology that our employees and community need.  Digital Service and Open Government enables municipal services through business systems, resident facing digital products, productivity and collaboration tools, and expert strategy and planning.

You will have the rare opportunity to help transform critical, public-facing services, while ensuring that we’re building the right thing at the right time for everyone who needs it.  On any given day, you might be conducting user research, process mapping, using evidence and analytics to make technical decisions, collaborating with service designers to do rapid prototyping, or managing the delivery of a product roadmap for key City services.

We’re looking for an Enterprise Technology Manager who has high ethical standards, is excited to work in the public interest, and serve the City staff and residents of San Rafael with humility, respect, and transparency. 

This position performs the following essential job duties (including but not limited to):

• Develop, define, and manage the vision and roadmap for internally and externally facing software products.
• Develop and share clarity around exactly what problem a product is solving and for whom.
• Build services with a strong equity lens to support everyone who needs access to our services, ensuring that our products work for all members of the public without experience gaps.
• Support multi-department and cross-department service challenges.
• Defines and delivers soluti9ons that boost internal productivity and efficiencies as well as world class customer experience for members of the public.
• Serves as a subject matter expert and interacts with customers, senior management, City teams, and vendor partners.
• Leads modernization, digital transformation, workflow automation, and related process re-engineering efforts by educating the user community on features and capabilities through presentations and demonstrations.
• Oversees governance and project management activities for the productivity and collaboration product line to ensure user adoption, while simultaneously providing standardization necessary for security, compliance, and discoverability.
• Creates compelling end user adoption strategies.
• Leads and develops team members.
• Works with product owners, stakeholders, and developers to define and deliver high-value features.
• Partner closely with City staff with the department, across other departments, and outside of the organization (such as consultants and vendors) to ensure timely and efficient delivery of the product.
• Advocate diplomatically for your product’s users and their needs within the team and the wider organization.
• Embed human-centered design principles into every aspect of how we’re building the product.
• Performs related duties as required.

You are a great fit for this role if you:

• Have three (3) or more years of experience architecting and implementing successful software and productivity or collaboration tools.
• Have advanced knowledge and experience managing digital content/document management tools, collaboration tools, productivity tools and business process automation tools.
• Have deep technical and architectural understanding of administration and functional capabilities of municipal, financial, permitting, and reporting software, as well as Microsoft SharePoint, Exchange, Office365, and other parts of the Microsoft ecosystem.
• Have proven ability to lead business solution projects to successful conclusion with diverse teams to effectively achieve high adoption and user satisfaction of productivity and collaboration solutions.
• Have proven ability to lead and address business process automation efforts that improves efficiencies across the enterprise.
• Have first-rate writing, graphical and in-person communication skills, and ae excellent at communicating with designers, developers, engineers, and non-technical audiences.
• Are comfortable defining a compelling vision and designing a measurable strategy to achieve that vision.
• Know how to motivate cross-functional teams to build the right thing.
• Are comfortable working in a consulting capacity as well as running a product directly.
• Can act as an empathetic coach, mentor, and advocate who helps partner department staff develop the skills to manage their own products.
• Can help us build momentum from the big wins our small team has already achieved, so that we can deliver more value, faster, together.

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  Note:  Prior to appointment, candidate must pass a pre-employment physical, background check, driving record, and fingerprinting.   To file an application, go to:  www.calopps.org.  Select “Member Agencies”.  Select “San Rafael”.  Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20137256  

For more information about the City of San Rafael, please visit www.cityofsanrafael.org. 

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 before the test date.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Such accommodations must be requested by the applicant.