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The City of Sunnyvale invites applications for Public Safety Dispatcher in Training. Under supervision and in a trainee capacity, processes emergency and non-emergency calls for service; dispatches police, fire, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs other related duties as assigned.

Public Safety Dispatcher-In-Training is the entry and trainee level in the public safety dispatcher series. Under close supervision, incumbents are trained in dispatching techniques, equipment, and protocols. Work assignments change frequently to facilitate training. Employees are subject to daily and weekly observation reports until they demonstrate the ability to perform independently. This is an alternately staffed classification. Public Safety Dispatcher-In-Training incumbents are required to achieve the knowledge, skills and abilities necessary to advance to the Public Safety Dispatcher level within the twelve-month probationary period.

The City of Sunnyvale provides an excellent benefit package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions, a current (dated within one year of application) T-Score of 55 or higher on the POST Entry-level Dispatcher Selection Test Battery, and a typing certificate verifying 35 or more net words per minute (online and in-person typing certificates will be accepted for this specific recruitment).

The position opens June 13, 2022, and close on August 8, 2022, with the first application review on Monday, July 18, 2022. For complete information regarding this opportunity, please visit: Sunnyvale.ca.gov, click on: City Jobs.

Public Safety Dispatcher in Training

$41.38 - $45.62

The City of Sunnyvale is seeking to fill the position of Public Safety Dispatcher with an energetic and highly motivated individual who possesses excellent customer service, technical and interpersonal skills.

 
Under general supervision of the Senior Public Safety Dispatcher, processes emergency and non-emergency calls for service; dispatches police, fire-fighting, medical, rescue, animal control or other emergency equipment, by telephone or radio, utilizing complex technical aids, such as computer aided dispatch systems (CAD); and performs related work as required.

The minimum qualifications required for this position are: Graduation from high school or tested equivalent; and Two years of experience dispatching police and/or fire services for a public safety agency utilizing contemporary dispatching technical tools, including computer aided dispatching systems; or successful completion of probation as a Public Safety Dispatcher-in-Training with the City of Sunnyvale.

The City of Sunnyvale provides an excellent benefits package. A complete application packet will consist of a City of Sunnyvale employment application, responses to the required supplemental questions and a current (dated within one year of application) typing certificate verifying 35 or more net words per minute (online typing certificates will not be accepted). The position opens June 13, 2022 and is open until July 11, 2022.

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary $99,634.29 - $121,106.13 Annually

Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "up-to-date" means that an employee is not only "fully vaccinated," but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.

Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.

The Community Energy Department is seeking to fill one (1) full-time Marketing and Communications Manager (Public Information Manager) position in the Account Management, Marketing, and Public Affairs Division. This advanced customer experience and communications position reports directly to the Deputy Director and will manage an existing Marketing and Communications team.

The Marketing and Communications Manager will serve as an expert to ensure San José Clean Energy follows a customer-centric approach to deliver an excellent customer experience. The Marketing and Communications Manager will also serve as the spokesperson for the Community Energy Department and manage internal and external communications. The ideal candidate will have a strategic outlook to align customer experience with organization objectives; a data-driven mindset to measure and track improvements; expertise in communication and storytelling to explain complex ideas and courses of action; and robust background in writing, community relations, marketing campaigns, and project management. Complex energy issues need to be clearly communicated to the public. This position will utilize strong industry experience to develop specialized marketing and behavior change campaigns, focus groups, and other community relations efforts to effectively serve all customers and improve service to traditionally marginalized communities.

The Marketing and Communications Manager will lead the department’s Marketing and Communications team to provide community outreach and engagement efforts. Typical duties of this position may include, but are not limited to:

• Build and manage strategic communication channels to reach diverse customer segments and stakeholders including websites, digital newsletters, social media, blogs, email, and direct mail.
• Optimize marketing to drive customer participation in products, programs, and services to decarbonize and achieve ambitious renewable energy and climate action goals.
• Conduct analysis of customer journeys to streamline processes, increase customer satisfaction, and build consensus among community advocates toward a clean energy future.
• Present to community and customer groups.
• Write and edit internal and external communications including press releases for media outlet distribution and op-eds.
• Respond to requests for information from media outlets and other stakeholders.
• Maintain and uphold the department’s public relations including collateral, logo, and brand materials.
• Support the department’s legislative policy campaigns.
• Oversee communication compliance with regulatory requirements, including customer notifications.
• Contribute to City Council memos and presentations.
• Develop and manage campaign budgets.
• Supervise and coach a team of communication professionals.
• Coordinate with the City’s Emergency Operations Center when needed.
• Other projects and assignments as requested.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Competencies:

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. Desirable competencies for this position include:

• Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
• Collaboration - Develops networks and builds alliances; engages in cross-functional activities.
• Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
• Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
• Planning - Acts to align own unit's goals with the strategic direction of the organization; defines tasks and milestones to achieve objectives, while ensuring the optimal use of resources to meet those objectives.
• Political Skills - In taking action, demonstrates an understanding and consideration of how it will impact stakeholders and affected areas in the organization.
• Project Management - Ensures support for projects and implements agency goals and strategic objectives.
• Vision/Strategic Thinking - Supports, promotes, and ensures alignment with the organization’s vision and values; understands how an organization must change in light of internal and external trends and influences; builds a shared vision with others and influences others to translate vision to action
• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts

DESCRIPTION/RESPONSIBILITIES:
Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, "up-to-date" means that an employee is not only "fully vaccinated," but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.
 
Please note that applications are currently not accepted through CalOpps or any other third-party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at www.sanjoseca.gov/citycareers.
 
The actual salary shall be determined by the final candidate’s qualifications and experience. In addition to the starting salary, employees in the Senior Public Information Representative classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. This classification has tentatively agreed to receive a 4.5% wage increase in July 2022.
 
ESD is recruiting for a Senior Public Information Representative within the department’s Communications Division. This position plays a key role in the department’s recycling and sustainability programs. This staff supports the Public Information Manager and supervises three staff members.
 
Aligning with ESD’s mission, the Senior Public Information Representative helps develop and implement a range of communications strategies for projects and initiatives focused on enhancing the quality of life and environment for San José residents and businesses. 
 
The ideal candidates have excellent verbal and written communication skills; experience in project implementation and management, planning; supervision; marketing, community outreach and engagement; and a can-do attitude and strong interpersonal skills.
 
Typical duties include:
• Learning and maintaining in-depth knowledge of recycling, sustainability, and environmental programs
• Developing and implementing strategic communications plans and budgets
• Writing and editing ads, brochures, newsletters, website content, press releases, Council memos, and correspondence
• Responsible for maintaining, and managing SanJoseRecycles.org, a data base driven website
• Researching best practices to improve the effectiveness of communication strategies
• Overseeing surveys and other evaluation mechanisms
• Developing and implementing behavior change messages
• Initiating, developing, and maintaining productive working relationships with a variety of public and private agencies, organizations, and vendors
• Supervising up to four staff members
• Serving as a spokesperson and responding to media inquiries
• And other duties as assigned

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
 
You will be prompted to answer the following job-specific questions during the online application process. Please note that there is a 4,000-character limit, including spaces, for each text response.
1. Please describe how you have helped achieve your organization’s mission. Please cite a specific example.
2. Please describe your experience planning, developing, and implementing a communication and/or marketing plan for diverse audiences. Include how you approached and delivered this product, how you measured its results, and what you would do differently.
3. Please describe your experience in writing content for promotional purposes. Include types of mediums (webpage, blog, newsletter, article, social media post, etc.), target audience, and results. In addition, please describe your experience in presenting to diverse groups. Include the topics covered, frequency, and the size of groups addressed.
 
You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.
 
If you have questions about the duties of these positions, the selection or hiring processes, please contact Phil Dunbar at Phillip.Dunbar@sanjoseca.gov.
 

Please click on the Job PDF below to view the full job announcement.

ABOUT THE POSITION
 
The City of Gilroy is recruiting for the full-time position Public Safety Communicator in the Police Department. This is a lateral position requiring two and one-half years of public safety dispatching work experience. The general goal of the Communications Unit is to provide 24 hour emergency communication response for all police, fire, and medical emergency calls for service in a courteous and professional manner.
 
GENERAL DESCRIPTION:
 
Under the direct supervision of the Communications Supervisor and under the functional supervision of the Watch Commander, answer emergency and routine calls from the public for Police, Fire, and medical assistance and general service and dispatch necessary personnel and equipment, perform other related duties as required. Work shifts including weekends, holidays, nights and evening hours.