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ADMINISTRATIVE ASSISTANT I/II

Level I:  $4,691 - $5,702 per month

Level II:  $5,172 - $6,287 per month

Plus excellent benefits

APPLICATION DEADLINE:  Apply by Thursday, December 15, 2022 for first consideration

Interviews will be held the week of December 19th

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment.

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

Administrative Assistant I:  This is an entry level class in the Administrative Assistant series.  This level performs more routine tasks and duties assigned.  Employees at this level are not expected to perform with the same independence of direction and judgment on matters allocated to the journey level.  Since this class is typically used as a training class, employees may have only limited or no directly related work experience.  Employees work under immediate supervision while learning job tasks.

Administrative Assistant II:  This is the full journey level class within the Administrative Assistant series.  This class is distinguished from the Administrative Assistant I by the assignment of the full range of duties.  Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies within the work unit.  Positions in this class are flexibly staffed and are normally filled by advancement from the entry level.

This position performs the following essential job duties:

• Set up and maintain financial, statistical, and operational records, including reviewing departmental payroll submittals and various time sheets.
• Administer and maintain complex procedures, including issuing permits, submitting required information/forms for inter-governmental reimbursements and/or grant monies; and as related to assigned program areas.
• Prepare, distribute, and post agendas and minutes for a variety of meetings; provide additional administrative support which may include the transcription of recorded or written information.
• Create, edit and update departmental information on internet and intranet.
• Carry out routine required procedures related to departmental hiring.
• Prepare required statistical reports for various departmental programs.
• Provide information relating to responsibilities assigned in person or by telephone.
• Refer more complex requests, technical inquiries or serious complaints to appropriate staff members.
• Maintain inventory and office supplies; prepare purchase orders.
• Research and compile information as requested.
• Provide technical and functional supervision as appropriate to clerical personnel; recommend organizational procedural changes affecting clerical activities.
• Screen calls, visitors, and mail and take action appropriate to request/situation.
• Independently respond to letters and general correspondence of a routine nature.
• Make travel arrangements, maintain appointment schedules and calendars, arrange meetings and conferences, and schedule facilities reservations as necessary.
• Operate a variety of office equipment and use a variety of software programs including word processing, spreadsheet, and visual presentation equipment as appropriate.
• Type, edit and format a variety of materials including staff reports, agendas, general correspondence and memoranda; review finished materials for completeness, accuracy, format, compliance with policies and procedures, and appropriate English usage.
• Follow-up on projects, transmits information and keeps informed of department activities.
• Initiate and maintain a variety of files and records.
• Oversee and coordinate preparation, compilation, reproduction and distribution of various documents and reports.
• Assist in gathering data, preparing and monitoring the annual budget.
• Perform a variety of tasks related to office administration specific to the department in which assigned.
• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
• Perform other duties as required.

To be eligible for this position you must have knowledge/ability to:

Administrative Assistant I:

• Knowledge of English usage, spelling, grammar, and punctuation.
• Knowledge of modern office methods, procedures, and computer equipment and various software applications.
• Knowledge of business letter writing and arithmetic.
• Ability to learn to perform a wide variety of responsible secretarial and clerical work.
• Ability to on a continuous basis, sit at desk and/or stand at counter for long periods of time.  Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less.
• Ability to intermittently review documents related to department operations; observe, identify, and problem solve office operations and procedures; understand, interpret and explain department policies and procedures; explain operations and problem solve office issues for the public and with staff.
• Ability to meet the public tactfully and courteously and answer questions in person and over the telephone.
• Ability to learn and apply policies, rules, and regulations.
• Ability to maintain confidential data and information.
• Ability to compose general correspondence and letters.
• Ability to operate and use modern office equipment including computer equipment and software as assigned.
• Ability to learn to analyze situations carefully and adopt effective courses of action.
• Ability to type at a speed necessary for successful job performance.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish and maintain effective working relationships with those contact in the course of work.

Administrative Assistant II:  (In addition to the qualifications for the Administrative Assistant I)

• Knowledge of organization, procedures, and operating details of the city division to which assigned.
• Knowledge of filing and record keeping practices.
• Ability to perform a wide variety of difficult and responsible secretarial and clerical work with limited supervision.
• Ability to compile and maintain complex records and files.
• Ability to independently apply policies, rules, and regulations.
• Ability to understand the organization and operation of the city and of outside agencies as necessary to assume assigned responsibilities.
• Ability to work independently in the absence of supervision and work under pressure to meet deadlines.
• Ability to analyze situations carefully and adopt effective courses of action.
• Ability to prepare statistical, financial, and operational reports.

EDUCATION and/or EXPERIENCE: (A typical way of gaining the knowledge, skill and ability outlined above is)

Administrative Assistant I:

• Equivalent to completion of the twelfth grade AND
• Two years of responsible clerical experience

Administrative Assistant II:

• Equivalent to completion of the twelfth grade AND
• Two years of responsible secretarial or office administrative experience similar to an Administrative Assistant I with the City of San Rafael.

 OTHER REQUIREMENTS:

• Valid California driver’s license preferred.

PHYSICAL DEMAND/WORK ENVIRONMENT: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required on a continuous basis, to sit at desk and/or stand for long periods of time.  Intermittently twist and reach office equipment; write and use keyboard to communicate through written means; run errands; lift or carry weight of 10 pounds or less.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.  Note:  Prior to appointment, candidate must pass a pre-employment physical, background check, driving record, and fingerprinting.   To file an application, go to:  www.calopps.org.  Select “Member Agencies”.  Select “San Rafael”.  Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20324298 

Reasonable Accommodation: The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants. If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 no later than three (3) calendar days before the test date.

The City of Sausalito Invites Applications for the Position of

DEPUTY CITY CLERK ADMINISTRATIVE AIDE

$34.49 TO $48.93 Hourly

Plus an excellent benefits package

Deadline to Apply: December 12, 2022, at 11:59 PM

The city has recently moved to a 36-hour work week, Monday - Thursday.  City Hall is closed on Friday, Saturday, and Sunday.   Work and meeting schedules permitting, employees may be able to work remotely one day a week.  

Under direction, provides complex administrative and organizational support for all functions and activities of the City Clerk’s Office, including the duties necessary to ensure the custody and maintenance of official City documents, public and archival records and files, and public information; services to City employees and the public; serves as the Acting City Clerk in the absence of the City Clerk.  The Deputy City Clerk – Administrative Aide administers projects as assigned, fields and answers inquiries from the public, City departments, officials, and outside entities; participates in fostering cooperative working relationships among City departments and with State and local intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex administrative support to the City Clerk, City Manager, City Council, and other City Administrative Managers, and performs related work as required.

The Department: The Suisun City Police Department is a progressive and proactive law enforcement agency. As a result of its proximity to neighboring jurisdictions, the employees of the Suisun City Police Department remain extremely busy as they address the needs of the community. Candidates interested in testing for this position must be prepared to take on the challenges of a fast-paced work environment serving both the Police and Fire Departments.

The Position: Under supervision (Public Safety Dispatcher I) or general supervision (Public Safety Dispatcher II)  the incumbent performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; maintains, processes, and distributes police records; operates a variety of telecommunications equipment, including radio, telephone, and CAD systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

The Community

Located nearly halfway between San Francisco and Sacramento, Suisun City is a hidden gem of the Bay Area. Suisun City is accessible from Interstate 80 via Highway 12 and Amtrak’s Capitol Corridor commuter rail stop at the Train Depot, right to the heart of the City’s historic Waterfront District, making it a prime location for job seekers as well as homeowners. The community is a unique destination for a Bay Area day trip, an overnight getaway or a place to work, particularly with its reverse commute for inner Bay Area residents. Residents of this mostly bedroom community take great pride in their full-service public safety services provided by the Police and Fire Departments.

The Position: Under general supervision, the Computer Technician administers, maintains, and supports the City’s computer software, network and hardware systems, serves as technical support to users, maintains the integrity and operability of the network infrastructure, and assists in the analysis and troubleshooting of City-wide computer problems.

POLICE CALL TAKER & RECORDS SPECIALIST

$5,253 - $6,704 per month (DOE/DOQ)

Plus excellent benefits

APPLICATION DEADLINE:  Apply by Friday, November 18, 2022 for first consideration

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

THE POSITION:

The City of San Rafael Police Department is recruiting for a full-time, Police Call Taker & Records Specialist.  This position routinely takes all non-emergency calls for service both over the telephone and in person at the police department counter; provides information and assistance to the public both over the telephone and in person; processes, maintains, and disseminates all police reports and a wide variety of confidential police reports and a wide variety of confidential police department records.  This position is a journey level specialized police civilian classification and performs all duties required to effectively dispatch police services.

This position performs the following essential job duties:  (including but not limited to the following):

• Answers and evaluates all non-emergency calls for service and responds to each individual call with appropriate action and may be required to take some emergency calls for service.
• Enters information into the CAD system about calls for service including type, location, nature and description of the event; researches, interprets, and applies the appropriate law, code, or statute to all police records related issues.
• Evaluates and handles all in-person requests for service at the front counter of the police department and responds to each request with appropriate action, including advice, information, referrals, assistance with counter reports, and taking of supplemental reports.
• Provides callers and walk-in customers with assistance, information, or referral on situations that they determine not to be police-related; serves as a conduit of information from the police department to other public safety agencies and service providers.
• Operates a complex computerized records management system; processes and maintains a wide variety of police reports, documents, and records in both electronic and paper format; enters and retrieves information from other law enforcement data bases and resources.
• Maintains and ensures the integrity and security of all confidential police records and reports; provides for the appropriate release of information in accordance with all state laws governing confidentiality and the release of police records; researches, purges and seals records.
• Prepares mandated statistical and other reports for the State Department of Justice; prepares, codes, categorizes, tabulates, enters, and audits a variety of data, forms, and reports.
• Prepares both standardized and specialized letters, records, and reports; prepares releases for impounded and stored vehicles and criminal record clearances.  Collects fees, posts and balances monies.
• Orders and maintains office supplies; delivers reports to other agencies; may be asked to perform matron duties.
• Performs related duties as required.

To be eligible for this position, you must have knowledge of/ability to:

• Modern police methods and procedures.
• Statutory and case laws and ordinances related to evidence, property, and records.
• City and Department policies and procedures.
• State and Federal regulations regarding records retention, distribution, and destruction.
• Information technology, personal computers and related software applications.
• Communicate effectively both verbally and in writing.
• Interpret and explain laws, rules, regulations and technical procedure manuals.
• Establish and maintain cooperative relationships with the public and fellow employees.
• Maintain confidentiality regarding sensitive information.

Language/Mathematical/Reasoning Skills:

• Ability to read and interpret documents such as rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak to customers and groups of employees.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EDUCATION and/or EXPERIENCE:

• High school diploma or general education degree (GED)
• One (1) to three (3) years related experience and/or training, OR
• Equivalent combination of education and experience
• Valid driver’s license.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently exposed to video display and frequently works in inside environmental conditions.  The employee occasionally works in evenings or weekends.  The noise level in the work environment is usually quiet. 

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following:  application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.  Note:  Prior to appointment, candidate must pass a pre-employment physical, background check, driving record, drug screen, and fingerprinting.   To file an application, go to:  www.calopps.org.  Select “Member Agencies”.  Select “San Rafael”.  Follow this link to submit your application:   https://www.calopps.org/san-rafael/job-20311225

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 before the test date.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Such accommodations must be requested by the applicant. 

Digital Service Analyst

$5,859 - $7,122 per month

Plus excellent benefits

APPLICATION DEADLINE:  Apply by Friday, November 18, 2022, for first consideration

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience.  

The City of San Rafael is recruiting for a Digital Service Analyst in our Department of Digital Service and Open Government.  The mission of the Department of Digital Service and Open Government is to help continuously improve the delivery of City services by designing for and with people, engaging the community, using data to drive decisions, and maintaining modern technology infrastructure.  We need a team member in an analyst role to help organize and coordinate our internal efforts to make this all happen. 

You will be working with our team to help implement improvements to service delivery, City-wide communication strategy, website best practices, digital tools, and technical support through assistance in administrative operations, management of internal projects, policy development, and coordination of City-wide training programs.  We are looking for someone who can present and communicate information to a non-technical audience, works with empathy and wants to understand user needs, and is comfortable with technology and digital tools. 

This position is responsible for performing a variety of responsible, complex, professional, administrative staff duties independent of ongoing supervision.  The focus of an Analyst is on programs and projects, research and analysis of data, and the preparation and presentation of findings and recommendations.

This position performs the following essential job duties (including but not limited to):

• Plans, organizes, coordinates and implements day to day program assignments independently.
• Conducts research, analyzes data, and presents conclusions and recommendations.
• Develops program manuals, comprehensive reports, handouts, flyers, newsletters, and other documents for communicating program information.
• Develops policies, procedures, and guidance.
• Manages contracts and vendor relationships.
• Tracks and manages invoices.
• Supports budget development and reporting.
• Supports website training and engagement strategy.
• Supports the implementation of digital services and products.
• Composes and reviews department website content; maintains the department website.
• Drafts and publishes authorized social media posts consistent with City messaging; and responds to citizen inquiries on behalf of the department.
• Plans and coordinates civic engagement events.
• Assists in scheduling and organizing meetings and trainings.
• Prepares comprehensive written reports regarding program activities.
• Educates and engages with other city staff, city council, community representatives and citizens.
• Other duties may be assigned.

To be eligible for this position you must have knowledge of/ability to:

• Principles and practices associated with administration, organization, and management.
• Research methods, techniques and statistical and other work measures.
• Department goals, objectives, policy and procedure.
• Effective oral and written communications methods.
• Operation of personal computers and related software.
• Statistical, research and survey methods.
• Policies and objectives of assigned programs.
• Advanced secretarial and administrative methods.
• Principles of training and work direction.
• Coordination of clerical assignments.
• Modern office practices and procedures.
• Work independently in the completion of assignments.
• Analyze and evaluate data.
• Prepare and present clear and concise reports, both orally and in writing.
• Establish and maintain effective working relationships with others.
• Provide effective functional or project leadership.
• Effectively plan, organize, and prioritize work.

LANGUAGE/MATHEMATICAL/REASONING SKILLS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, officials and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as percentages, ratios and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form.

EDUCATION and/or EXPERIENCE:

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities may qualify.  A typical way of gaining the knowledge, skill and ability outlined above is:

• Equivalent to an Associate’s degree with college course work in public administration, business administration or a related field.   AND
• Three (3) years of progressively responsible administrative support experience, preferably with a public agency. 
• Experience involving extensive written customer communications, employer social media posts, research, budget, preparation/reconciling, development of marketing materials and event planning/coordination may substitute for the required education on a year-for-year basis.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities include close vision, and ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to video display and regularly works in inside environmental conditions.  The employee occasionally works in evenings or weekends and occasionally works with use of personal vehicle.  The noise level in the work environment is usually quiet.

APPLICATION AND SELECTION PROCESS: 

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.   Note:  Prior to appointment, candidate must pass a pre-employment physical, background check/fingerprinting, and drug screen.  To file an application, go to:  www.calopps.org.  Select “Member Agencies”.   Select “San Rafael”.   Follow this link to apply via CalOpps:  https://www.calopps.org/san-rafael/job-20311159

For more information about the City of San Rafael, please visit www.cityofsanrafael.org

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 before the test date.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Such accommodations must be requested by the applicant. 

Administrative Analyst

San Rafael Sanitation District

$5,859 - $7,122 per month

Plus excellent benefits

APPLICATION DEADLINE:  “Open Until Filled” – First Review of Applications will be October 31, 2022

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience.  

THE POSITION:

The City of San Rafael is recruiting for an Administrative Analyst in our Sanitation Department.  This position is responsible for performing a variety of responsible, complex, professional, and administrative staff duties under the supervision of the Sanitation Department District Manager. This position will also be acting as the District Clerk for the Sanitation District, attending and participating in Sanitation District Board Meeting and recording the minutes of the meetings.

This position performs the following essential job duties (including but not limited to):

• Plans, organizes, coordinates and implements day to day program assignments independently.
• Conducts research, analyzes data, and presents conclusions and recommendations.
• Analyzes federal and state laws and regulations as they relate to assigned programs and develops and implements changes.
• Develops program manuals, comprehensive reports, handouts, flyers, newsletters, and other documents for communicating program information.
• Composes and reviews department website content; maintains the department website.
• Drafts and publishes authorized social media posts consistent with City messaging; and responds to citizen inquiries on behalf of the department.
• Plans and coordinates civic engagement events.
• Participates in the training of clerical personnel.  May provide work direction to others.
• Respond to public inquiries.
• Process HR related documents and reporting
• Prepares comprehensive written reports regarding program activities.
• Educates and engages with other city staff, city council, community representatives and citizens.
• Other duties may be assigned.

To be eligible for this position you must have knowledge of/ability to:

• Principles and practices associated with administration, organization, and management.
• Research methods, techniques and statistical and other work measures.
• Department goals, objectives, policy and procedure.
• Effective oral and written communications methods.
• Operation of personal computers and related software.
• Statistical, research and survey methods.
• Policies and objectives of assigned programs.
• Advanced secretarial and administrative methods.
• Principles of training and work direction.
• Coordination of clerical assignments.
• Modern office practices and procedures.
• Work independently in the completion of assignments.
• Analyze and evaluate data.
• Prepare and present clear and concise reports, both orally and in writing.
• Establish and maintain effective working relationships with others.
• Provide effective functional or project leadership.
• Effectively plan, organize, and prioritize work.

LANGUAGE/MATHEMATICAL/REASONING SKILLS:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from managers, officials and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as percentages, ratios and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written oral, diagram, or schedule form.

EDUCATION and/or EXPERIENCE:

Any combination equivalent to experience and education that could likely provide the required knowledge and abilities may qualify.  A typical way of gaining the knowledge, skill and ability outlined above is:

• Equivalent to an Associate’s degree with college course work in public administration, business administration or a related field.   AND
• Three (3) years of progressively responsible administrative support experience, preferably with a public agency. 
• Experience involving extensive written customer communications, employer social media posts, research, budget, preparation/reconciling, development of marketing materials and event planning/coordination may substitute for the required education on a year-for-year basis.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities include close vision, and ability to adjust focus. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to video display and regularly works in inside environmental conditions.  The employee occasionally works in evenings or weekends and occasionally works with use of personal vehicle.  The noise level in the work environment is usually quiet.

APPLICATION AND SELECTION PROCESS: 

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.   Note:  Prior to appointment, candidate must pass a pre-employment physical, background check/fingerprinting, and drug screen.  To file an application, go to:  www.calopps.org.  Select “Member Agencies”.   Select “San Rafael”.   Follow this link to apply via CalOpps:  https://www.calopps.org/san-rafael/job-20306210

For more information about the City of San Rafael, please visit www.cityofsanrafael.org

Interviews for this position are tentatively scheduled for Monday, November 7, 2022 and will be held via Zoom.

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 before the test date.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Such accommodations must be requested by the applicant. 

Permit Technician I/II/III

Level I:  $ 4,963 - $6,033 per month

Level II:  $5,459 - $6,636 per month

Level III:  $6,006 - $7,300 per month

(Appointment level will depend on experience and qualifications)

Plus excellent benefits

APPLICATION DEADLINE:  Apply by Monday, October 24 , 2022 for first consideration.  

THE CITY is focused on enhancing our community members’ quality of life through well-designed services and a positive workplace culture.  San Rafael is the economic and cultural heart of Marin County, and its high quality of life is centered on its commercial districts, engaged neighborhoods, active lifestyle, and natural environment.  San Rafael (population 61,000) is a full-service city with a city council/city manager form of government with 12 departments, more than 400 employees, and an annual budget of $120 million.  The City’s vision is to be a vibrant economic and cultural center reflective of its diversity.  The City Council is engaged and seeks to strengthen the urban and commercial areas as well as sustain the beautiful natural environment. 

San Rafael’s Organizational culture framework is an initiative called “Together San Rafael.”  City employees are our greatest asset, and we seek talented individuals with diverse backgrounds who are creative, curious, and excited about a challenge.  We are a results-driven team focused on the needs of community members.  The Together San Rafael initiative is focused on modernizing City services and increasing the engagement of employees.  This initiative recognizes the interconnectedness of the customer and employee experience. 

THE POSITION:

The Community Development Department is recruiting for two or more full-time Permit Technician positions.  Appointment will be made at the appropriate level depending upon qualifications.  Under general supervision, the Permit Technicians will perform a variety of technical permitting and administrative support work associated with front counter, virtual counter, and other office tasks related to department operations.

Permit Technician I:  This is the journey-level class in the Permit Technician series.  Employees at this level are not expected to perform with the same independence and judgment on matters allocated to the Permit Technician II.  Since this class is typically used as a training class, employees may have only limited or no directly related work experience.  Employees work under immediate supervision while learning job tasks.   

Permit Technician II:   This is the journey-level class in the Permit Technician series.  Employees at this level are expected to perform with more independence and receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and polices within the work unit.  Depending on expertise and certifications, incumbents may perform minor over-the-counter planning and building plan check reviews.  Positions in this class are flexibly staffed and may be filled by advancement from the Permit Technician I class.

Permit Technician III:  This is the advanced journey-level in the Permit Technician series.  Employees at this level are expected to perform with greater independence, troubleshoot solutions for coordination and improved customer service, provide guidance and solutions as new or unusual situations arise, are fully aware of the operating procedures and policies within the work unit, and may provide direction and training to lower-level Permit Technicians and office support staff.  Incumbents perform minor over-the-counter planning and building plan check reviews.  Positions in this class are flexibly staffed and may be filled by advancement from the Permit Technician II class.

This position performs the following essential job duties (including but not limited to):

• Reviews and intakes planning and building permit applications.
• Determines and collects fees for permits and other review and regulatory services.
• Routes all application submittals to the appropriate departments/agencies for processing.
• Maintains files for all applications after checking for general completeness and accuracy.
• Provides written and verbal information to the public regarding departmental policies and procedures pertaining to topics such as permits, building code requirements, zoning, application procedures, and current projects.
• Reads and interprets blueprints, maps, planning regulations, and a variety of other information while responding to general inquiries.
• Processes minor planning applications and reviews business licenses and building permits for compliance with zoning regulations.
• Provides public information in support of the building, planning, housing, and code enforcement programs.
• Enters invoices, prepares refunds, and reconciles web payments.
• Provides administrative support for public meetings, including preparation, distribution, and posting of agendas and minutes.
• Assists in setting up rooms and virtual webinars for department and/or public meetings.
• Operates a variety of office equipment and uses a variety of software programs, including word processing, spreadsheet, permit tracking software, digital archiving software, and visual presentation equipment as appropriate.
• Maintains and manages an inventory of forms, applications, and office supplies.
• Builds and maintains positive working relationships with co-workers, other City employees, the public using principles of good customer service.
• Performs a variety of other tasks related to office administration and permit services as assigned.

To be eligible for this position, you must have knowledge of/ability to:

Permit Technician I:

• Basic office and clerical procedures.
• Modern office methods, procedures, and computer equipment and various software applications.
• Simple accounting procedures.
• Basic applied mathematics.
• Communicate clearly and concisely, orally and in writing with the general public and customers involved with development and construction, particularly contractors, architects, developers, engineers, and property owners.
• Learn to read and interpret maps, construction drawings and blueprints.
• Learn and apply a variety of zoning, land use, planning, and building procedures, codes, and ordinances enforced by the City including the Uniform Building, Electrical, Plumbing, Mechanical Codes and zoning codes. 

Permit Technician II (in addition to the requirements for Permit Technician I):

• Basic knowledge of building, electrical, plumbing, and mechanical codes.
• Basic engineering concepts.
• Basic planning and land use concepts.
• Read and interpret maps, construction drawings, and blueprints.
• Interpret and apply a variety of zoning, land use, planning, and building procedures, codes, and ordinances enforced by the City, including the Uniform Building, Electrical, Plumbing, Mechanical Codes and zoning codes.
• Organize and maintain files.
• Operate a variety of office equipment.
• Quickly and accurately review plans for submittal requirements and calculate permit fees in accordance with established laws.
• Research and compile information requested.
• Prepare written zoning research letters and administrative land use entitlements.
• Research, compile, and analyze data for special projects and various reports.

Permit Technician III (in addition to the requirements for Permit Technician II):

• Permit technician principles, practices, methods, and techniques acquired through certification with International Code Council (ICC) as a Permit Technician and completion of college level course work in engineering, planning, or a related field.
• Independently perform minor planning and building plan check reviews for compliance with building and zoning requirements.
• Review building permit compliance with conditions of approval.
• Ensure permit quality assurance and proper tracking and coordination of permit applications.
• Submit justifications for fee adjustments.
• May serve as permit tracking software administrator for technical staff to unlock files or correct and update data as needed.

EDUCATION and/or EXPERIENCE (A typical way of gaining the knowledge, skill and ability outlined above is):

Permit Technician I:

• Graduation from high school or equivalent.
• Two (2) years of experience in an office or customer service environment with direct contact with the general public.

 Permit Technician II:

• Graduation from high school or equivalent.
• Completion of two courses in building code, electrical code plumbing code, mechanical code, engineering, planning, or related field.
• One (1) year of experience equivalent to Permit Technician I in the City of San Rafael.

Permit Technician III:

• Graduation from high school or equivalent.
• Completion of four college courses in engineering, planning, or a related field.
• International Code Council (ICC) Permit Technician certification is required for the III level.
• Two (2) years of experience equivalent to Permit Technician II in the City of San Rafael.

CERTIFICATES/LICENSES/REGISTRATIONS:

• Possession of International Code Council (ICC) Permit Technician certification is desirable for Permit Technician I and II and is required for Permit Technician III.

LANGUAGE/MATHEMATICAL/REASONING SKILLS:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effective before groups of customers or employees of organization.
• Ability to speak Spanish is desirable but not required.
• Ability to work with mathematical concepts.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee must frequently lift and/or move up to 20 pounds for a distance of less than 50 feet.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.  Much of the work consists of entering data into and retrieving data from personal computers and terminals via keyboards and is performed while standing or sitting for extended periods of time with the ability to move about at will.

WORK ENVIRONMENT:

Incumbents within this classification are expected to be able to communicate orally, in person, online or via the telephone, with members of the general public, other City employees, or employees of outside companies and other agencies.  Much of the work performed in a crowded and noisy office setting. 

APPLICATION AND SELECTION PROCESS:

City of San Rafael application is required.  Resumes do not substitute for the City application.  Candidates should detail related education and experience on the application.  The examination process may include the following application appraisal and oral board interview examination.  The passing point for the oral board examination final score will be 70%.  Prior to appointment candidate must mass a pre-employment physical, background check, driving record, and fingerprinting.  To file an application, go to:  www.calopps.org.  Select “Member Agencies”.  Select “San Rafael”.  Follow this link to submit your application: https://www.calopps.org/san-rafael/job-20301082 

For more information about the City of San Rafael, go to:  www.cityofsanrafael.org

Reasonable Accommodation:  The City of San Rafael will make reasonable accommodations in the exam process to accommodate disabled applicants.  If you have a disability for which you require an accommodation, please contact us at (415) 485-3474 before the test date.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Such accommodations must be requested by the applicant. 

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