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DEFINITION

Provides a wide variety of general clerical duties and program support related to Economic Development/Community Events and other divisions, utilizing independent judgment and initiative consistent with direction provided to assist with the smooth operation of the organization.

SUPERVISION RECEIVED AND EXERCISED
Receives direct or general supervision from the Business and Economic Development Director or other assigned management personnel. May receive technical and functional direction from a higher-level clerical position. Exercises no direct supervision over staff.  May exercise technical or operational direction and provide training to other staff.

ESSENTIAL JOB DUTIES

Essential duties may include, but are not limited to the following:

• Proficiently type, format, proofread for accuracy, correct form, content, spelling, grammar, and syntax, and process various documents, including general correspondence, customer-related correspondence, staff reports, memos from rough draft or verbal instruction, and marketing materials.
• Utilize various software to help create graphics, compile and analyze data, etc.
• Serve as a website content manager for various departments, including updating content, creating webpages, and ensuring ADA compliance and consistency with the overall website content communication theme.
• Coordinate with Town photographer for employee photographs.
• Copy, collate, compile, bind and distribute simple/complex reports, and upload to file retention software (i.e., Granicus, Laserfiche).
• Assist in the development of Economic Development efforts, including the analysis of employment, retail, and economic data; collect and maintain information from various documents and/or staff; compile data for reports as assigned.
• Assist in the development and implementation of new and revised programs, systems, procedures, and methods of operation related to Economic Development or Community Events.
• Assist in processing local grant programs for businesses, including evaluating applications, data entry, and processing reimbursement requests; process/track grant requests for businesses.
• Serve as an information source to inquiries as assigned and otherwise assist in representing the department by telephone or in-person, including periodically serving the public at the front counter.
• Open, sort, and distribute incoming correspondence or mail and conduct mailings as needed.
• Schedule and coordinate meetings and travel arrangements; maintain calendars; attend meetings and conferences as required.
• Perform other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Intermediate knowledge of Adobe Acrobat, MS Office, including Outlook, Word, Excel, PowerPoint, Access, Photoshop, and familiarity with other tools such as Canva, SmugMug, and updating website content.
• Research and reporting methods, techniques, presentation, and procedures.
• Modern office methods, practices, procedures, copier, and computer equipment.
• Correct English usage, spelling, grammar, syntax, and punctuation.
• Business letter and report writing.

Ability to:

• Manage multiple tasks and adapt to changing priorities or job responsibilities.
• Communicate clearly and effectively in both oral and written form.
• Understand and follow a variety of oral and written instructions with minimal supervision.
• Manage time effectively, be mindful of deadlines; work flexible hours, including occasional evenings and/or weekends as needed.
• Embrace technology and be willing to learn various software to perform assigned tasks.
• Apply operating rules and procedures of assigned department(s).
• Establish and maintain effective work relationships with colleagues.
• Understand and perform routine accounting procedures.
• Consistently perform accurate, detailed work.
• Establish and maintain basic financial records; make mathematical computations.
• Interpret, explain, and apply operating policies, procedures, and guidelines of the Town and department.

EXPERIENCE AND EDUCATION

Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Three (3) years of increasingly responsible clerical work.

Education:     

The equivalent of the successful completion of the twelfth grade; an associate’s or bachelor’s degree preferred.

About Us

Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents.  As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million.  With its strong and diversified business base, Fremont is an important economic force in the region.  The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager. 

The Department

Fremont’s Human Services Department is nationally and internationally recognized for its innovation and effective programs. The Department works to sustain the City’s social service infrastructure which promotes a healthy and safe environment for all residents. The Department also directly offers services to residents throughout their life course from infants to elders. Services offered to families are designed to help them become or remain self-sufficient.

Ideal Candidate

The Human Services Department is seeking a motivated individual who enjoys working with and serving older adults. In addition to the minimum qualifications and required licensures, the successful candidate will be an independent and effective team player who is able to multitask in a fast paced work environment.  The ideal candidate will possess knowledge of applicable laws, rules and regulations.  Experience with Microsoft Office Suite and databases is desirable.  The selected Office Specialist will demonstrate their ability to perform a variety of responsible clerical duties in support of department operations including maintenance of appropriate records and preparation of general reports;  provide exceptional customer service to both internal and external customers; operate a variety of office equipment such as a calculator, review documents related to department operations; perform basic mathematical calculations; verify and check files and data; research and resolve discrepancies; and track projects. Additionally, the selected candidate should demonstrate strong communication skills (written and verbal) and excellent customer service skills.  Bilingual skills in written and oral communication in Mandarin or Cantonese is highly desirable.

The Position & Responsibilities

The Office Specialist I/II will act as a clerical support member assigned to the Age Well Center at South Fremont in the Human Services Department.  The selected candidate would be part of an administrative team that provides custom service support to both internal and external customers.  Examples of duties include:

· Performs a wide variety of routine clerical work including filing, billing, checking, tracking, recording information on records, and processing personnel, payroll, purchasing, and training information.

· Sorts and files documents and records, maintaining alphabetical index and cross-reference files.

· Answers the telephone and assists the general public and City staff, giving information on department and assigned program policies and procedures.

· Screens calls and visitors, and refer inquiries as appropriate.

· Schedules meetings, inspections and appointments as assigned.

· Receives, issues, and processes various applications, licenses,  work order, permits and other forms.

· Develops and maintains spreadsheets, databases and other automated systems.

· Composes routine correspondence independently.

· Compiles and formats information and data from a variety of sources for statistical and financial reports.

· Maintains ledger of expenses and revenues.

· Records and posts information, data or figures.

· Conducts research of records, programs, processes, procedures, office equipment and supplies, office services, and resources.

· Scans, indexes and verifies records for digital imaging.

· Assists in the support of a board or commission including posting legal notices, preparing agendas, assembling background materials, and typing minutes of meetings as assigned.

· Coordinates or participates in the preparation for meetings, presentations and events.

· Posts and maintains information on department/division intranet and/or internet website pages.

· Builds and maintains positive working relationships with co-workers, and other City employees and the public using principles of good customer service.

· Other related duties as assigned.

Minimum Qualifications

The successful candidate will have any combination of education and/or experience that has provided the knowledge and skills necessary to satisfactorily perform the essential duties of the job.  A typical way to obtain the required knowledge and skills would be:

Office Specialist I:

Education: Completion of twelfth grade or equivalent.

Licenses, Certificates & Special Requirements: Possession of, or ability to obtain by the time of appointment and maintain during appointment, a valid Class C California Driver’s License.

Office Specialist II:

Education: Completion of twelfth grade or equivalent.

Experience: Two (2) years of general clerical experience.

Licenses, Certificates & Special Requirements: Possession of, or ability to obtain by the time of appointment and maintain during appointment, a valid Class C California Driver’s License.

About Us

Fremont is a well-managed and innovative city! Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, clean technology and advanced manufacturing, a low crime rate, great schools, a low unemployment rate, quality parks, nearby open space, and an incredibly diverse population of over 235,000 residents. As a full-service city, Fremont employs 962 regular employees and operates on a FY 2020-21 General Fund budget of $213.4 million. With its strong and diversified business base, Fremont is an important economic force in the region. The City strives to be an innovator in municipal government, with dynamic leadership provided by the City Council and City Manager.

Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity. Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service.

The City Manager’s Office

The City Manager’s Office provides strategic leadership that supports the Mayor and the City Council in its policymaking role; and effectively motivate and challenge the organization to deliver high quality services that meet the community’s needs while ensuring that effective communication tools are used to engage the workforce and community.

Ideal Candidate

The City Manager’s Office is searching for an effective and self-motivated individual who has the ability to perform a variety of technologically complex, responsible and confidential administrative duties in a fast paced environment to support an executive. The Executive Assistant to the City Manager must be well versed in writing, reporting, scheduling, organization, time management and travel logistics. The ideal candidate will be resourceful, innovative and have strong customer service skills to communicate effectively orally and in writing. The Executive Assistant to the City Manager will demonstrate the ability to be flexible, sensible and respectful while working in a diverse environment. The successful candidate will work collaboratively with staff within the City, as well as outside agencies and citizen groups. The Executive Assistant to the City Manager should be comfortable with modern business technology, modern municipal business systems (PeopleSoft, Tyler-Munis, MinuteTraq) and possess skills with Microsoft Suite programs (Word, Excel, PowerPoint, Publisher, Outlook), Adobe Pro, DocuSign and virtual collaboration technology. An Associate’s degree or higher is preferred. Experience with a public agency is also desirable.

The Position & Responsibilities

The Executive Assistant to the City Manager is a critical position in the City Manager’s Office. Examples of responsibilities include the following:
• Maintain executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Conserve executive's time by reading, researching, and routing correspondence; drafting/proofing letters and documents; collecting and analyzing information.
• Maintain confidence and protect operations by keeping information confidential.
• Prepare reports by collecting and analyzing information; Assist in development and preparation of staff reports for submittal to the City Manager or City Council; develop PowerPoint presentations.
• Compile staff reports for quality assurance and completeness.
• Provide historical reference by developing and utilizing filing and retrieval systems, including maintaining records and files for administrative activities in the City Manager’s Office.
• Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies; monitoring/controlling expenditures.
• Prepare or process various documents using a variety of computer and desktop publishing software and applicable to assignment.
• Interpret and explain City and department policies, rules, and regulations in response to inquiries.
• Communicate effectively and provide support to City Councilmembers.
• Provide clerical support for assigned task forces, commissions, and boards.
• Provide a high level of customer service, both internally and externally.
• Ensure proper operation of office equipment by completing preventive maintenance requirements; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
• Contribute to team effort by accomplishing related results as needed.
• Possess a positive “can-do” attitude.

DEADLINE TO APPLY: Open Until Filled 

Please note, this is the posting for the "Lateral Communications Operator" position. See below for Lateral Communications Operator requirements.

The City of Hayward is adhering to the Alameda County Public Health Department’s order to shelter in place to limit the spread of COVID-19. While the order is in effect, the City is allowing for the typing certificate requirement to be satisfied later in the selection process. The typing certificate is not required to apply for the position, but will be required prior to appointment.

 

Under general supervision from the Communications Supervisor, the Communications Operator operates a computer aided dispatch system receiving calls and dispatching police, fire or other City services.

DISTINGUISHING CHARACTERISTICS

This is a journey technical level position in which incumbents are expected to independently perform the full range of duties assigned. This class is distinguished from the Communications Supervisor in that the latter provides technical and functional supervision over assigned communication personnel.

THE DEPARTMENT

The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward. The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.
The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the City of Hayward. The information gathered by the communications operator during this contact is critical to a positive outcome. The Communications Center consists of six (6) stations with each communications operator assigned to a specific job.
 

Essential Duties

Receives emergency and non-emergency calls from the public, private companies and other jurisdictions.

Dispatches police and fire personnel or other City services in response to such calls.

Relays emergency and non-emergency information to public safety personnel in the field.

Relays information to other agencies as required.

Monitors multiple frequencies.

Maintains accurate record of location and status of public safety units.

Operates a manual dispatch system when necessary.

Assists in relaying information during response to natural disasters.

Performs related work as necessary.

JOB RELATED AND ESSENTIAL QUALIFICATIONS

Knowledge of:

• English usage, including comprehension and grammar.

Ability to:

• Read and comprehend information and instructions.
• Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel.
• Perform several job tasks effectively under pressure for sustained periods of time.
• Memorize and retain information from a variety of sources.
• Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel.
• Assign priorities both to incoming calls and to the dispatch of calls for service.
• Speak clearly and concisely via radio, telephone and in person.
• Respond to requests for emergency and nonemergency services in a professional and courteous manner.
• Type accurately at a speed of 35 words per minute.
• Work various shifts, including day, swing and graveyard as well as weekends and holidays.
• Establish and maintain effective working relationships with those contacted in the course of work.

A complete job description and list of duties can be found at www.hayward-ca.gov.

Minimum Qualifications

LATERAL REQUIREMENTS:

Experience: Two (2) years of experience as a public safety dispatcher for a Public Safety Answering Point, including heavy public contact while performing multiple tasks and using a computer-aided dispatch system. 

Education: Equivalent to the completion of the twelfth (12th) grade.

Licenses and Certificates: Completion of the California Commission on Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher course is highly desirable.

OTHER REQUIREMENTS

The City of Hayward is adhering to the Alameda County Public Health Department’s order to shelter in place to limit the spread of COVID-19. While the order is in effect, the City is allowing for the typing certificate requirement to be satisfied later in the selection process. The typing certificate is not required to apply for the position, but will be required prior to appointment.

Typing Certificate: A typing certificate with 35 net words per minute