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Applications are being accepted for the position of Communications Dispatcher – Lateral Transfer with the City of South San Francisco.

CONTINUOUS RECRUITMENT: As a continuous recruitment, please ensure timely and complete submission of employment application and supporting documents.

Please note: There is no opening at this time. This recruitment is to establish an eligible list for anticipated future vacancies. This job posting is for lateral-transfer applicants and NOT entry-level applicants.

THE CITY OFFERS AN ATTRACTIVE BENEFIT PACKAGE, AS WELL AS CALPERS RETIREMENT PLAN AND SOCIAL SECURITY PARTICIPATION.

The City of South San Francisco is a General Law city with a population of 68,000 residents that grows to 110,000 during business hours. South San Francisco is strategically located on the west shore of the San Francisco Bay, in northern San Mateo County, 10 miles south of San Francisco. This City is also located along the Bay Area's main transportation routes, included 101, 280, Caltrain, BART, San Francisco Bay Ferry, and the San Francisco International Airport.

The City of South San Francisco is a full-service city with 12 City Departments including Police; Fire; Parks and Recreation; Public Works; Economic and Community Development; City Attorney; Library; Finance; Information Technology; Human Resources; City Clerk; and Office of the City Manager.  The City has a Council-City Manager form of government with more than 460 full-time regular employees.

The City of South San Francisco proudly remains The Industrial City, a reflection of its steel mill and ship building past.  In recent years, the City has been redefined to reflect the innovative, entrepreneurial and industrious spirit, which has made South San Francisco the Biotech Capital of the World.

South San Francisco’s biotechnology cluster is the largest in the world, with roughly 45,000 life science workers, 200 biotech companies, and over 12 million square feet of office/R&D facilities – with an additional 9 million square feet of new R&D facilities in the development pipeline. 

South San Francisco enjoys a high quality of life with an extensive public parks system, active library and learning programming and a dynamic, engaged community making South San Francisco a great place to live, learn, work and play. 

THE DEPARTMENT:

The City of South San Francisco has 83 sworn and 35 civilian positions. The Department’s philosophy is one of participative management, with a high degree of emphasis on training and education. It employs team and community-oriented policing and problem-solving concepts and recognizes the importance of staying contemporary with technological advances. The Department acknowledges that the responsibility for public safety and the quality of life in our neighborhood is a responsibility share with the whole community. 

A new state-of-the-art Police Department building and 9-1-1 Communications Center is currently being built across road from the current police building.  Construction is progressing on-schedule, with no delays for COVID-19 concerns.  The building is slated to be completed in August 2021, with a move-in shortly thereafter.  The new Police Building includes a large training room for defensive tactics, a dedicated indoor firearms range, and progressive construction incorporating the latest in Police Station design concepts.  The 9-1-1 Communications center will have the latest communications and dispatching technologies to provide improved service and response to South San Francisco residents. 

SSFPD Recruitment Video

POSITION:                 SUPERINTENDENT, BUS SAFETY & TRAINING (PS101469)

This position is on-call 24/7 and is located at the Bus Transit, San Rafael Office.

SALARY RANGE:           $117,728.00 - $142,292.80 annually plus excellent benefits

Employee pays 7% of salary/wage toward CalPERS retirement plan

POSITION DESCRIPTION:

The Superintendent of Bus Safety & Training is primarily responsible for the supervision of Transportation Supervisors, and Safety and Training staff. It also has the shared responsibility of managing Bus Operators.

This position will have the responsibility and accountability for investigating collisions, incidents and passenger complaints related to safety and issuing discipline. This will be the staff liaison position with  the Third Party Administrator. This position will also be responsible for the development of the Bus Operator Safety Program activities, enforce safety policies, monitor newly hired bus operators, and observe overall bus operator performance regarding safety incidents, compliance with safety operations, and general operating functions such as farebox, radio and head sign use. Will identify training needs based on operations trends. Will conduct first level hearings related to collisions and safety incidents as well as oversee all retraining for returning operators or those needing refresher training due to performance issues.

MINIMUM JOB REQUIREMENTS:

EDUCATION/EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Public Administration, Business Administration, Transportation or a related field. Additional recent position-related experience may be substituted on a year-for-year basis in lieu of education. Applicants who do not possess a degree must attach a statement supporting additional recent position related experience.
• Minimum of 5 years supervisory experience in transit management is preferred.
• Five-years of full-time experience in safety and training, collision investigation, causation analysis, data analyzation, training programs, and DMV requirements, labor relations, and contract interpretation.

• Familiar with dispatch and street operations in a public transit agency.
• Familiar with Public Transit Agency Safety Plan (PTASP) and Safety Management System (SMS).
• Transportation Safety Institute (TSI) Train the Trainer certification is preferred.

LICENSE(S):

• Must possess and maintain a current, valid California Commercial Class B driver's license with air brakes and passenger endorsements. If not currently a commercial license holder, the successful applicant must obtain at a minimum a California Commercial Class B driver's license with air brakes and passenger endorsements within the 6 month probationary period.
• Must have a satisfactory driving record as defined by: No DUIs and reckless driving infractions within the last 7 years; No more than 2 moving violations within the last 3 years; and Operates District vehicles on a regular basis.

ESSENTIAL RESPONSIBILITIES:

• Responsible for the supervision and management of field supervision staff, and safety and training staff. This position also has a shared responsibility of supervising bus operators.
• Responsible for monitoring and managing the Public Transportation Agency Safety (PTASP) requirements as required by the Federal Transit Administration (FTA).
• Maintains a safety program for passengers and employees.
• Establishes department goals and objectives and ensures that key staff are cross-trained.
• Works closely with the Bus and Maintenance Departments to develop a training curriculum to address fleet safety issues.
• Develops and maintains safety awards and incentives program.
• Responsible for continued modernization of recordkeeping methods and training materials.
• Manages projects and/or provides oversight regarding on-board equipment, operating equipment (coaches), and training.
• Acts as District hearing officer for collision and operations grievance hearings.
• Acts as the District representative at hearings and/or arbitrations.
• Reviews customer service comments for trends and areas of retraining needs.
• Responsible for technical writing of policies, procedures, manuals, and training materials.
• Authors safety bulletins and monthly safety newsletter.
• Co-chairs the joint management/labor safety committee with union designee.
• Develops training and development plans for internal staff.
• Attends quarterly Training Instructor meetings.
• Develops and implements the annual Verification of Transit Training (VTT) curriculum.
• Maintains records in organized fashion and performs quarterly audits to ensure compliance with State and Federal regulations.
• Monitors Bus Operators Hours of Service (HOS) for compliance with State and Federal regulations.
• Develops emergency preparedness policies and procedures and materials and conducts staff training on these materials and prepares annual drill to test practical application of policies and procedures.
• Maintains monthly statistics and reports them on the proper form to proper District personnel for submission to FTA, NTD or other authority.

• Acts as District representative for CHP terminal inspection, DMV or other operational regulatory inspections.
• Responsible for onboard video surveillance equipment by conducting video reviews for collision investigation and to aid in resolving customer complaints.
• Analyzes safety trends and develop statistical reports outlining these trends, as well as develops policies, procedures and methods to reduce these trends.
• Maintains training manual for new hire bus operators.
• Acts as Bus Division representative to the Advisory Committee on Accessibility (ACA).
• Works with the Planning department and other officials on bus stop design and safety considerations.
• Manages the District Bus Operator Mentor program.
• Coordinates Bus Roadeo and other events and programs that promote a culture of safety.
• Keeps abreast and makes recommendations in areas related to best practices and new developments in the field of training and adult learning strategies.
• Conducts regular audits of safety and training records, makes recommendations on findings and conducts follow up as necessary.
• Performs all job duties and responsibilities in a safe and professional manner to protect oneself, fellow employees and the public from injury or harm by promoting safety awareness and following safety procedures in an effort to reduce or eliminate accidents.
• Performs other duties as assigned.
• Regular and reliable attendance and performance is required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of:

• Collision investigation practices and procedures.
• FTA safety regulations, Federal Motor Carrier Safety Administration (FMCSA) statutes, California Code of Regulations (CCR) Title 13, and the California Vehicle Code (CVC) and any other law, regulation or rule related to the operation of public passenger carrying vehicles.
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).
• Transportation scheduling software (preferably Hastus), video security systems, and various computer programs and technology that are regularly used in the management of transit operations.

Ability to:

• Demonstrate effective interpersonal skills.
• Demonstrate effective written and oral communication skills.
• Perform collision analysis and develop specific corrective and preventive procedures.
• Prepare clear, complete and concise operational and statistical reports, correspondence, operating bulletins and memos.
• Effectively operate a personal computer using MS Word, Excel, Access, PowerPoint software and learn other software programs as required.
• Demonstrate proficiency in the use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access).

PHYSICAL REQUIREMENTS:

24-hour on-call position which requires ability to work beyond standard office hours to attend evening and weekend meetings, meet with employees working swing and graveyard shifts and respond to emergencies. Designated District Emergency Services Worker. Will be required to work as an Operations member of the District’s Emergency Operations Center (EOC) or in the field as necessary during natural or man-made disasters. Ability to communicate in person and over the telephone. Ability to read printed materials and a computer screen. Routine use of computer, telephone and other office equipment. Ability to travel to District facilities.

APPLICATION PROCEDURE:

TO APPLY: www.goldengate.org/jobs

Applicants must apply online by the deadline date. Applications received after the deadline will not be considered.

The District’s Human Resources Kiosk is available for filling out and submitting your online application and employment documents. The HR kiosk is located at the San Rafael Office. For directions and general information, visit our website www.goldengate.org.

The District’s primary and official means of application notification is via EMAIL. Thus, applicants are advised to check their email for their application status updates.

THE FOLLOWING DOCUMENT(S) MUST BE SUBMITTED AT TIME OF APPLICATION:

1. GGBHT Online Employment Application

2. Resume (Scan and attach as PDF to your online application)

3. A statement supporting additional recent position related experience should be submitted for those applicants who do not possess a degree (Scan and attach as PDF to your online application).

4. DMV K4 Print-out which can only be requested from any DMV office (Scan and attach as PDF to your online application). This report provides your 3-year driving record. Please see below for additional instructions on this requirement:
   • For external applicants: The applicant’s submitted DMV K4 Printout should be dated within 30 days from the date of the job posting. A complete report has the word *END* in capital letters at the end of the report. Your official driving report can only be secured from any DMV office.

• • For internal applicants (District Employees) who are part of the Pull Notice Program, the Human Resources Department will request the applicant’s DMV report upon receipt of the applicant’s online application.

THE SELECTION PROCESS FOR THIS POSITION will include:

• • Assessment of education, training, and experience
  • Oral Panel Interview
  • Department interview for final candidates  
  • Medical Examination, post offer of “conditional employment” (this includes a drug screen and physical abilities examination)
  • Background, Employment and Security Investigation

* Positions in this classification are "Safety Sensitive" and will be required to undergo Drug and Alcohol testing prior to employment and will be subject to further random urine and breath alcohol testing throughout the period of employment

**The District will invite ONLY those candidates whose qualifications MOST CLOSELY MATCH the position requirements to continue in the selection process.  

AN EQUAL OPPORTUNITY EMPLOYER

The Golden Gate Bridge, Highway and Transportation District provides equal employment opportunity for all qualified persons based on merit and other job-related factors without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical and mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions) gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation and any other status protected by state or federal law.

Applicants with Disabilities: The Human Resources Department will make reasonable efforts to accommodate applicants with disabilities to complete the Employment Application and in any job-related examination process. Please contact Human Resources at (415) 257-4535 to request assistance with an Employment Application. To request a job-related examination process accommodation, please submit your request to Human Resources with sufficient time to allow the District to consider the reasonableness of the request.

Revised 3/24/2020 MP

Please note: This is a DISPATCHER II LATERAL OPPORTUNITY for those EXPERIENCED in PUBLIC SAFETY DISPATCH (911). ONLY those with PUBLIC SAFETY DISPATCH experience need apply.

THIS IS A CONTINUOUS RECRUITMENT

Experience:

· One year of public safety dispatch experience comparable to that of a Dispatcher I in the City of San Mateo. 

· Experience within the last three years is highly desirable.

· Completion of the California POST Basic Police Dispatch Academy is highly desirable.

· Bi-lingual skills are highly desirable.

Training:

· Equivalent to completion of the twelfth grade 

The San Mateo Dispatch Center is a division of the Police Department and dispatches for 118 officers in two agencies.  The San Mateo Dispatch team is known throughout the County for its professionalism and desire to serve the public.  San Mateo dispatchers handle in excess of 50,000 calls for service each year, 300,000 telephone calls, 40,000 9-1-1 calls, while also handling over 2 million radio transmissions.

The Department has implemented an on-line reporting system and is continually evaluating other progressive alternative reporting forms to optimize technology.  The Dispatch Center provides contract dispatch services to the City of Brisbane and is currently seeking to expand that role as a regional dispatch services provider.  With a new police building, the City of San Mateo’s dispatch center is  the County’s newest state-of-the-art dispatch center.

BUS OPERATOR, FULL-TIME (PS101326)

Position is represented by the ATU Local Division #1575

POSITION SUMMARY:

Under general supervision, operates a variety of transit vehicles to transport passengers along specific, assigned routes according to the District's requirements. Provide service in a safe, courteous and reliable manner. Responsible for written reports and other information as required. Upon completion of the Golden Gate Transit Training Program, the employee operates regularly scheduled assignments. All runs will originate in either Santa Rosa, Novato or San Rafael.

SALARY RANGE:   $24.48 per hour - During training

Golden Gate Bridge, Highway & Transportation District’s Bus Operator Training Program runs approximately twelve (12) weeks, Monday through Friday, 6:30 a.m. to 3:30 p.m., which includes a 60-minute unpaid lunch period. There will also be three (3) nights of night driving scheduled from 2:00 p.m. to 11:00 p.m.

Upon successful completion of training: $25.92 per hour, plus benefits - for the first six (6) months of service

$27.36 per hour, plus benefits - for the second six (6) months of service

$28.80 per hour, plus benefits - thereafter

APPLICATION SCREENING DATES:

Review Date/s

Class Estimated to Start

1st Class: October 1, 2019

March 19, 2020

2nd Class: March 9, 2020

June 2020

3rd Class: July 1, 2020

October 2020

Next Class: October 1,

2020

To be announced

***Applications received on or after the review date will be processed on the next review date.

MINIMUM QUALIFICATIONS:

• No experience is necessary.
• Must be a licensed driver for at least seven (7) years prior to the date of this posting.
• Satisfactory Driving Record (See pages 2 & 4 for detailed requirements).
• Must pass the Student Bus Driver Training program and Probationary period.

For the APPLICATION PROCEDURE AND REQUIRED APPLICATION DOCUMENTS, please go

to page four (4).

For EMPLOYEE BENEFITS, please go to page three (3). For JOB DESCRIPTION, please go to page two (2).

For the SELECTION PROCESS, please go to page five (5).

ESSENTIAL RESPONSIBILITIES:

• Transports passengers along assigned routes, making designated stops as required or requested.
• Uses the fare box to accurately collect fares, issues transfers and gives general information.
• Completes reports on patron count, non-scheduled mileage, vehicular deficiencies, fare box, accidents and other reports as required.
• Operates automatic lift on buses and assists passengers in wheelchairs, those using crutches or walkers, or who have speech or mental difficulty.
• Ensures that Driver’s license and all other documents required of a commercial licensee are maintained and are current and valid.
• Knows and follows the safety and health rules and safe working practices applicable to his or her job.
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service.
• Performs additional related duties as assigned.
• Regular and reliable attendance and performance are required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of: District policies and labor agreement (MOU) provisions. Occupational health and safety rules and working practices applicable to this position.

Skills or Ability to: Read, write and speak English and perform basic mathematical procedures. Safely and smoothly operate coaches. Follow instructions and work independently. Effectively communicate and be able to work with a diverse public in a courteous, calm and professional manner under all circumstances. Respond quickly, accurately and pleasantly to customer needs. Speak distinctly, clearly, and professionally. Work during the week and evenings, nights, weekends and holidays.

PHYSICAL REQUIREMENTS:

• Must be able to successfully pass the District’s pre-employment drug and physical tests and acquire at least a six (6) month medical clearance. The District’s pre-employment tests include the DMV physical, functional performance physical and FTA DOT drug screen.

REQUIRED LICENSE:

• Must possess and maintain a current, valid California driver’s license and satisfactory driving record.
  • Must be a licensed driver for at least 7 years prior to the date of posting.
  • No more than 1 moving violation and no "at fault" accidents within the last 3 years.
  • No reckless driving and DUI within the last 7 years.
  • No license suspension, revocation or probation for a period of 3 years prior to the date of this posting.
  • No Failures to Appear or Failures to Pay on DMV printout at the time of submission.
  • Other violations, citations, and/or accidents will be reviewed on a case by case basis and may be cause for non-selection.
  • Ability to obtain a Commercial Driver License (CDL) is part of the completion of the Student Bus Driver Training program.

BENEFITS:

• Ten (10) paid Legal Holidays:

• New Years Day
• Martin Luther King Jr.’s Birthday
• Cesar Chavez Birthday
• President’s Birthday
• Memorial Day
• Fourth of July
• Labor Day
• Thanksgiving
• Day after Thanksgiving
• Christmas Day
• District-paid benefits for the employee:
• Health care (choice of one): either Blue Shield (HMO only for the first 2 years of employment) or Kaiser
• Prescription Drug
• Dental Insurance
• Vision Coverage
• Life Insurance of $20,000 (on employee)
• Employee Assistance Program
• Deferred Compensation Program (optional)
• Membership in a Credit Union (optional)

• Pension

• Pension: The pension contribution amounts are subject to determination based on currently pending legislative decisions

APPLICATION PROCEDURE:

TO APPLY: www.goldengate.org/jobs

Applicants must apply online by the deadline date. Applications received after the deadline will not be considered.

The District’s Human Resources Kiosk is available for filling out and submitting your online application and employment documents. The HR kiosk is located at the San Rafael Office. For directions and general information, visit our website www.goldengate.org.

All notices related to District recruitments for which you apply will be sent via email. Please ensure the email address you provide on your application is correct, and add ‘@goldengate.org’ as an accepted address to any email blocking or spam filtering program you may use to ensure receipt of notification from the District regarding your recruitment application. The District is not responsible for notices that are not read, received, or accessed by any applicant for any District recruitment.

THE FOLLOWING DOCUMENT(S) MUST BE SUBMITTED AT TIME OF APPLICATION:

• GGBHT Online Employment Application
• DMV Report K4 printout (Scan and attach as PDF to your Online Employment Application) Applicants with DMV printouts older than 30 days will be eliminated (NOTE: You will be required to provide your original DMV K4 print-out if you are invited to the next step of the process). The printout should reflect a pattern of safe, responsible vehicle operation, and demonstrate a clean driving record which would include the following:
  1. NO Reckless Driving CVC 23103 through 23109 (reckless driving), or Driving Under the Influence CVC 23152 – 23153 (driving under the influence of alcohol or drugs). Any DUI or Reckless Driving violation on your DMV printout within the last seven (7) years is an automatic disqualification.
  2. NO more than 1 moving violation and no "at fault" accidents within the last 3 years. NO license suspension, revocation or probation for a period of 3 years prior to the date of this posting.
  3. NO convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death).
  4. NO Failures to Appear or Failures to Pay on DMV printout at the time of submission.
  5. Any accidents on DMV printout must be accompanied by an insurance or police report verifying that you were not at-fault.

o If accident occurred while driving for an employer a company report is also required.

1. 6. Other violations, citations, and/or accidents will be reviewed on a case by case basis and may be cause for non-selection.

NOTE: ONLY DMV K4 reports will be accepted. A DMV K4 printout report (10 year driving record) MUST come from any DMV office. A complete DMV K4 report has the word ***END*** in capital letters at the end of the report. K4 reports that state: Unable to Print Entire Record will not be accepted. Request that the DMV provides you with a complete DMV K4 report with the final page that states ***END***

THE SELECTION PROCESS FOR THIS POSITION WILL INCLUDE:

There are six steps in the selection process. You must pass each step to move on to the next step. The steps consist of the following:

1. 1. 1. Successful completion of application screening process
      2. Video Examination and Written Examination
      3. Panel Interview
      4. Medical Examination, post offer of "conditional employment" (includes DOT medical and physical guideline requirements, a drug screen and physical abilities examination)
      5. Criminal Investigation
      6. Ten (10) year history conducted on Employment Background

*This position is classified as U.S. Department of Transportation - Federal Transit Administration “Safety Sensitive.” Under DOT FTA regulations, employees in “Safety Sensitive” positions are subject to pre-employment, reasonable suspicion, post-accident, random and return-to-duty drug and/or alcohol testing.

**The District will invite only those candidates whose qualifications most closely match the position requirements to continue in the selection process.

AN EQUAL OPPORTUNITY EMPLOYER

The Golden Gate Bridge, Highway and Transportation District provides equal employment opportunity for all qualified persons based on merit and other job-related factors without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical and mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions) gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, protected medical leaves, domestic violence victim status, political affiliation and any other status protected by state or federal law.

Applicants with Disabilities: The Human Resources Department will make reasonable efforts to accommodate applicants with disabilities to complete the Employment Application and in any job-related examination process. Please contact Human Resources at (415) 257-4535 to request assistance with an Employment Application. To request a job- related examination process accommodation, please submit your request to Human Resources with sufficient time to allow the District to consider the reasonableness of the request.

Revised 02/25/2020 MP

The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required.

Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City.  Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance.  All activities are performed within specified legal guidelines.  Incumbents are expected to work independently and exercise judgment and initiative.

A job description, including examples of typical job functions and qualifying knowledge, skills, and abilities, is available by clicking on the Job Description link.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The City of San Mateo is currently taking applications for the position of Dispatcher I. 

This is a continuous recruitment.  Applicants are added to the employment list as they meet the minimum qualifications. 

Experience:

Some telephone or dispatcher experience is highly desirable. 

Bi-lingual skills are highly desirable.

Training:

Equivalent to graduation from high school.

Currently Dispatcher’s hours are scheduled under the 4-10 work schedule.  Employees work ten hours per day, four days per week and shift work is required.  Work schedules will vary and overtime may be required.

The City of Burlingame is accepting applications for the position of  Per Diem Communications Dispatcher

This application is for Part-Time employment only.

Our diverse family of employees welcomes you to apply. We are a small city that gets a lot done, and each member of our team is vital to our success as an organization.

We recently asked our employees what they enjoyed most about working for the City of Burlingame, and their responses fell into five general categories:

• Colleagues
• Community
• Location
• The Work
• The Benefits

Browse the Burlingame Welcome Brochure for more information about why employees love  working here or view our City of Burlingame is a Great Place to Work Video: 

Welcome Brochure 

City of Burlingame is a Great Place to Work Video

For more detailed information regarding the minimum qualifications and essential functions of the position, please review the Communications Dispatcher job description.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The City of Menlo Park currently has an excellent opportunity for experienced Communications Dispatchers. Shift work including weekends and holidays is required.

Communications Dispatchers are responsible for receiving and dispatching emergency and non-emergency calls for the Police Department and City.  Responsibilities are centered on extensive contact with the public over the telephone, in both emergency and non-emergency situations to receive, transmit, and provide factual information and assistance.  All activities are performed within specified legal guidelines.  Incumbents are expected to work independently and exercise judgment and initiative.

A job description, including examples of typical job functions and qualifying knowledge, skills, and abilities, is available by clicking on the Job Description link.