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THE POSITION

Tri-City is looking for an individual to serve as a Clinical Therapist I/II for the Adult Full-Service Partnership (FSP). The Clinical Therapist I/II will appeal to individuals who are inspired by challenges and opportunities presented in working with an engaged and active community with moderate to severe behavioral health clients. The Clinical Therapist will report to a Clinical Supervisor.

This position is responsible for a variety of ongoing responsibilities including, but not limited to:

• Provides individual, group, and family interventions, rehabilitation, and treatment services including counseling, therapy, case management, and referral and linkage to community services to a variety of clients including high-acuity clients.

• Within the scope of authority, assesses, diagnoses, and treats a variety of clients with mental health disorders; collaborates with clients and creates individualized treatments plans according to client’s needs and circumstances.

• Initiates and conducts individual, group, and family counseling and biopsychosocial therapy sessions utilizing a variety of techniques and modalities; provides case management services in the office and in the field.

• Performs routine and emergency intake evaluations according to Authority procedure;
  completes appropriate forms and documents relating to the intake process; and prepares medical and demographic case history for use in diagnosis.

• Assists clients and family members in understanding behavioral health diagnosis, contributing factors/causes, effects, prognosis, rehabilitation, and treatment.

• Works with clients to address stressors and barriers to treatment and/or social functioning; identifies and focuses on client strengths and personal resources to effectively engage and treat client.

The Grant R. Brimhall Library and Newbury Park Library are seeking a Library Aide to assist in a variety of day-to-day tasks in support of the Library’s programs, operations, and services.  The Library Aide will serve as the primary point of contact for patrons at the Circulation Desk, providing consistent, professional, and quality customer service. 

This position will work from the Newbury Park Library, but will be expected to work at the Grant R. Brimhall Library as required. Day, evening, and weekend shifts will also be required.

The ideal candidate should have exceptional customer service skills, and demonstrate teamwork, excellent judgment, and the ability to interact with a wide range of individuals and groups. 

Primary responsibilities:

• Assist library patrons at the Circulation Desk.
  • Check materials in/out.
  • Register patrons and issue library cards.
  • Process overdue materials and routine fee transactions.
  • Answer questions in person, over the telephone, and electronically.
  • Provide general reference assistance and library information to patrons.
• Work with Library staff under supervision to help plan the logistics and implementation of community outreach projects. and/or enhancement patron services.
• Perform general clerical duties including processing, ordering, and organizing library materials and records.
• Prepare materials for circulation, assist with inventory management, and shelve materials as required.
• Assist in maintaining accurate bibliographic or patron records on the library’s databases; perform searching of databases as needed.
• Set up, take down, maintain, and operate audiovisual equipment and provide other support for programs and events, including setting up tables, chairs, or other items as required.

ABOUT THE CITY

We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values excellence, integrity, service, collaboration, inclusion, and innovation. Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication. The community is known for its inclusivity, strong engaged neighborhoods, and civic pride.

The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community and diversity, makes Redwood City an extraordinary place to work and call home. If you’re looking to grow your career as a part of a hard-working and fun Library team that fosters innovation, creativity and collaboration, we hope you’ll apply.

ABOUT THE POSITION

There are multiple positions full-time (38-hours per week) and part-time (20-hours per week). The current vacancies are at our family-friendly Redwood Shores Branch Library performing a wide variety of customer service and technical library work, providing services for children, adults, and families. The incumbent may also be assigned to work at other Redwood City Public Library locations. This position requires work during the day, evenings and weekend rotation (both Saturday and Sunday) and these are onsite/in-person positions. We may use the eligibility list created from this recruitment process to fill any part-time or full-time positions that occur in other Redwood City Public Library locations, during the life of the eligibility list.

Typical tasks include, but are not limited to:

• Primarily provide customer service in the following capacities (but not limited to):  
  • Provide customer service experience that strives for the highest level of satisfaction.
  • Assist the public with technology.
  • Answer routine in-person and telephone directional and informational questions; refer more difficult or technical questions to appropriate library staff.
  • Assist customers in locating library materials and information.
  • Register new customers; collect fees and overdue fines.
  • Check in and prepare materials for return to the library collection.
  • Assist library customers with checking out and checking in library materials.
• Repair library materials.
• Compile data and prepare summary activity reports. 
• Follow opening and closing procedures of the assigned library. 
• Input into library database information such as bibliographic and customer records.
• Assist in the processing of new library materials; process and discard old and worn library materials. Prepare routine reports, special reports and surveys.
• Retrieve and shelve books and other materials.
• Perform routine clerical assignments, including typing and answering telephones.
• Assign routine tasks and provide instructions to Library Aides in area of responsibility.
• Assist in ordering and receiving library materials and supplies.
• Receive, sort and distribute incoming and intradepartmental mail.
• May prepare and maintain displays and exhibits.
• Assist with library programs, special events, and outreach.
• Perform related duties as assigned.

Department

The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara. The Library Department is organized into several divisions: Administration, Adult Services, Branch Services, Customer Services, Facilities, Read Santa Clara, Technical and Technology Services and Youth Services. Santa Clara City Library is in the process of finalizing and implementing its new Strategic Plan that will support the direction of future library services. 

Position

Read Santa Clara, the adult and family literacy program of the Santa Clara City Library, has offered English as a Second Language (ESL) services since 2023, as part of a state grant project. The ESL Program Assistant provides 1:1 and small group tutoring for limited English-speaking adults to strengthen their basic English speaking and listening skills and help achieve their goals. This position works with and reports to the ESL Program Specialist and Literacy Program Supervisor. This position is responsible for supporting literacy volunteers, assessing adult learners’ literacy needs, and documenting program data for grant reporting.  The ideal candidate has a passion for serving adults with limited English language skills from historically underserved communities.

This is a grant funded position for 15 hours a week till June 30, 2026. The position’s continuation beyond this date is subject to the availability of grant funds.

As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants.

Additional Information:

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. This position is open until filled: Applications will be reviewed on a bi-weekly basis for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.

The salary for this position is $33.19 per hour.

TYPICAL DUTIES:

• Assist with assessing the language skills of adults with limited English-speaking skills and who do not speak English as a first language
• Tutor 1:1 and small groups at the library and at various community outreach sites
• Offer support to learners in meeting their goals
• Assist in recruiting, training and supporting volunteers to support small groups in the library and at community sites
• Be culturally sensitive and responsive to the needs of learners from diverse cultural, ethnic and socio-economic backgrounds
• Work at school sites to help parents/caregivers during school hours
• Work closely with the ESL Program Specialist and community partners to meet community needs
• Assist with collecting and maintaining accurate data in a timely manner for grant reporting

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE

Minimum Education Requirements:

Bachelor’s degree OR equivalent work experience

Minimum Experience Requirements:

One or more years of experience working/volunteering in adult literacy/parent education, ESL or basic literacy tutoring

KNOWDLEDGE, SKILLS, AND ABILITIES: 

Knowledge of:

• Working/volunteering in an adult literacy program or working with diverse parents/caregivers.
• MS Office applications, and using technology to enhance literacy instruction

Ability to:

• Respect confidential and sensitive information
• Prioritize work assignments and completes tasks with minimal supervision
• Communicate clearly, both orally and in writing, and listen actively
• Keep an open mind and a team player
• Act with integrity and professionalism
• Seek professional development opportunities to gain knowledge and skills to enhance job performance

Supervision Received: Works with the ESL Program Specialist, under the overall supervision of the Literacy Program Supervisor

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.  

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.

LIBRARY SPECIALIST III (Part-Time)

Regular Part-Time Employment Opportunity

(21 hours per week)

The position opens Friday, October 3, 2025, and the final filing date is Monday, October 20, 2025, at 5:00pm or after receiving 75 qualified applications, whichever is first.

The City of Sunnyvale is seeking to fill the position of Library Specialist III (Part-Time) with a highly motivated individual with great customer service, technical and interpersonal skills. The ideal candidate will have experience working closely with the public in a fast-paced customer driven environment. They will possess strong communication, multitasking and team work skills, and demonstrate the ability to provide excellent customer service to members of the public and staff alike. The Library Specialist III position provides customer service and clerical support for Library operations by receiving and responding to patron questions regarding accounts and Library operations, assisting the public with the use of PCs, printers, copiers and automated equipment and performing Circulation duties including registering and maintaining patron accounts and sorting returned materials to provide access to the public. There is currently one vacancy in the Circulation Division.

The City of Sunnyvale provides an excellent benefits package. A complete application consists of a City application and responses to the supplemental questionnaire.  The position opens Friday, October 3, 2025and final filing date is Monday, October 20, 2025 5:00 PM or after receiving 75 qualified applicants, whichever is first. For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click on JOBS.

Salary:

Library Specialist III (Part-Time): $28.53 - $36.41

WHY JOIN THE REDWOOD CITY TEAM?
We offer a wide range of meaningful career opportunities with potential for growth, training and development, competitive salaries, flexible work schedules, paid time off, and robust benefits. The Redwood City team is guided by the core values excellence, integrity, service, collaboration, inclusion, and innovation. Inherent in these values is a great organizational culture based on trust, strong and supportive leadership, respect, risk-taking, empowerment, and effective communication. The community is known for its inclusivity, strong engaged neighborhoods, and civic pride.

The City works diligently to maintain positive and productive relationships with community partners, together providing outstanding services, programs and opportunities for residents and businesses. This mix of tradition and progress, community and diversity, makes Redwood City an extraordinary place to work and call home. If you’re looking to grow your career as a part of a hard-working and fun Library team that fosters innovation, creativity and collaboration, we hope you’ll apply.

THE POSITIONS

The following positions are flexibly staffed at the Librarian I/II or Lead Librarian level, depending on the candidate’s experience. Bilingual Spanish/English preferred.

• Youth Services - Librarian I, II, Lead: A dynamic, energetic, team-oriented full-time (38-hours per week) Librarian, to coordinate the library’s outreach and deliver innovative programs and services for children and families at the Downtown Library and throughout the community.
• Teen Services - Librarian I, II, Lead: A dynamic, energetic, team oriented full-time (38-hours per week) Librarian, to deliver innovative programs and services for teens with diverse backgrounds and abilities and to coordinate the library’s outreach to middle/high schools and throughout the community. 
• Adult Services - Librarian I, II, Lead: Seeking full-time Librarians (38-hours per week) with expertise in cataloging, collection development, programming for adults, outreach and exceptional customer service.

This position is flexibly staffed at the Librarian I/II level, depending on the candidate’s experience.

• Neighborhood Services  - Librarian I/II:  This position is flexibly staffed at the Librarian I/II level, depending on the candidate’s experience.  A dynamic, energetic, team oriented full-time (38-hours per week) Librarian I/II to deliver innovative services and programs for children, families and teens, at the family friendly Redwood  Shores Branch Library and Schaberg Branch Library. 

These positions will require work during the day, evenings and weekends. The mission of the Redwood City Public Library is to cultivate community and advance equity by welcoming all people to experience the shared joys of literacy and learning. These positions play a key role in advancing that mission by fostering a sense of inclusion and belonging for the diverse youth and adults in our community.

Example of Job Duties

• Advise and assist library customers; demonstrate the use of library catalogs and other library resources; refer customers to other appropriate agencies as needed.
• Provide customer service experience that strives for the highest level of satisfaction, by applying and using the Redwood City Public Library Active Customer Service Model.
• Assist in the development, implementation, and evaluation of programs and services in such areas as youth, adult, and others; recommend program and procedure changes.
• Participate in library publicity and public relations activities; prepare exhibits for publicity.
• Guide customers to books or other Library materials to further their reading interest.
• Organize and maintain a variety of library materials.
• Classify and catalog library materials.
• Maintain and update library databases.
• Review appropriate sources and select materials for acquisition and/or deselection, as appropriate.
• Research and respond to difficult or technical information service questions
• Participate in department meetings and continuing education programs as appropriate.
• Attend and represent the Library at professional meetings as required.
• Perform outreach to the community, community organizations, and schools; inform residents and community organizations about library services, programs and collections.
• Respond to customer complaints and requests.
• Assist in selecting, supervising, training and evaluating assigned staff.
• Plan, prioritize, assign, supervise and review the work of staff involved in department
• Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for budget items; monitor and control expenditures.
• In the absence of a Lead Librarian, supervisor or manager, may be asked to perform in-charge duties related to Library operations and security for specified hours

The City of Burlingame is accepting applications for the position of On-Call Library Aide I/II

This application is for non-benefited, part-time employment only. The candidate will fill staffing vacancies as needed and will be required to work days, evenings, weekends and/or holidays. Schedule may vary and incumbent must be available to work flexible hours.

Ideal Candidate

The City of Burlingame is accepting applications for a part-time, 18 hours per week Library Aide.  Must be available to work a schedule that includes combination of day, evening and weekend shifts.  Must be able to work one evening and one weekend day per week. 

The Library Aide performs various routine and repetitive tasks relating to the maintenance of the library collection. Duties include shelving, sorting, filing and shifting of books, periodicals and other library materials. Maintains library reading rooms, stacks and other areas in clean order. Library Aides may process materials returned from circulation, including checking in the daily delivery on the computer system and moving boxes of books and other materials. May be asked to back up Circulation staff and assist in a variety of special projects and services as needed. Library Aides work in all divisions of the Library, including Circulation, Children's, Technical Services, Reference and the Easton Branch.

ABILITY TO:

Communicate and interact effectively and cooperatively with employees and library users of all ages; work under pressure of heavy service demands; be flexible in work scheduling; work as part of a team; remain calm when dealing with difficult situations and difficult people, handling situations with tact and firmness. Ability to stoop, bend and crouch to retrieve materials and books; lift books or other materials weighing up to 40 pounds; sit, stand and walk for long periods of time; push a fully loaded book truck; climb stairs. Hear and see well enough to perform the above duties.

SALARY & BENEFITS:

The salary range for this position is $18.60-$25.14 per hour. This position is a temporary, part-time position and part of   Healthy Workplaces/Healthy Families Act: California Paid Sick Leave Benefit, as amended effective 1/1/2024. This benefit accrues at the rate of one hour for every 30 hours worked and is available after 90 days of employment. The maximum use of paid sick leave is 40 hours in a one-year period.  There is no cash value associated with benefit. There is no guarantee of hours and employment may end at any time. This position is at will and is not part of the City's Civil Service System.

Special Instructions

WORK SCHEDULE:

This position is part-time (approximately 18 hours per week).

Must be available to work a schedule that includes combination of day, evening and weekend shifts.  Must be able to work one evening and one weekend day per week. 

APPLICATION PROCESS:

Interested candidates must submit a completed on-line employment application.  Resumes in lieu of a completed application will not be accepted.  Prior to appointment, candidates are subject to fingerprinting. To comply with The Immigration Reform and Control Act of 1986, new employees are required to provide proof of identity and authorization to work in the United States at date of hire.

Candidates must be at least 16 years of age.  If hired, a candidate aged 16 or 17 will need to obtain a work permit.

APPLY IMMEDIATELY.  ONLY THE FIRST 100 APPLICATIONS WILL BE ACCEPTED.  Faxes will not be accepted.

The City of Burlingame is an Equal Opportunity Employer and as such does not discriminate on the basis of race, color, sex, religion, ancestry, physical or mental disability, marital status, sexual orientation, or national origin in its employment actions, decisions, policies, and practices.  The duties described in this job announcement are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.  This job announcement does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. 

DESCRIPTION:

The Department:

The Santa Clara City Library is a department of the City and has positioned itself as a dynamic community hub, providing access to information, literacy resources, educational programming, and promotes civic engagement in Santa Clara. The Library Department is organized into seven divisions: Administration, Adult Services, Branch Services, Customer Services, Facilities, Technical and Technology Services and Youth Services. Santa Clara City Library is in the process of finalizing and implementing its new Strategic Plan that will support the direction of future library services.

The Position:

This is a paraprofessional supervisory position in the classified service. Positions in this class are responsible for the supervision and direction of a work unit comprised of paraprofessional, clerical and/or Library Page staff. This recruitment is to fill a position at the Northside Branch Library. The person in the position will work closely with the Northside Library Program Coordinator in maintaining and improving day to day operations, customer service, effective material circulation and distribution, scheduling staff and volunteers, and may act as the back-up person in charge.  May also develop and support branch programming with librarians. This person should have strong communication skills, a team mindset and community-based outlook.

Additional Information:

Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and, 2) Resume. Incomplete applications will not be considered.

Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of October 22, 2025 at 4:00 PM.

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.

The annual salary range for this position is $93,536.76 - $119,106.96.  This position may be filled at or near the minimum of the salary range.

MINIMUM QUALIFICATIONS:

EDUCATION AND EXPERIENCE

Minimum Education Requirements:

Completion of sixty (60) semester units or ninety (90) quarter units from a college or university.

Minimum Experience Requirements:

Three (3) years’ experience in customer or public service; paraprofessional library work; communication or digital communication; library technical services that may include ordering, procurement, cataloging, maintaining financial records and vendor engagement; community outreach or bookmobile operation. Of the required experience one (1) year shall include supervising the work of others or as a project leader AND one (1) year of experience must involve customer or public service or paraprofessional library work.

Acceptable Substitution:

• Additional qualifying experience may be substituted for the required education on the basis of one (1) year of experience for thirty (30) semester units or forty-five (45) quarter units up to two (2) years.

• Completion of an Associate of Arts degree in Library Technology may substitute for the required education, plus one (1) year of the required experience. This experience shall not be substituted for the one (1) year of experience supervising the work of others or as a project leader OR one (1) year of experience involving customer or public service or paraprofessional library work.

License/Certifications:

Possession of a valid California Class C driver's license is required at time of appointment and for the duration of employment.

Desirable Qualifications:

Two (2) years or more of customer service or public library experience

Other Requirements: 

• Must be able to perform all the essential functions of the job assignment, with or without reasonable accommodation.
• May be required to work evenings and weekends.

Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.

Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.  

PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score.

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.

THE POSITION

Tri-City Mental Health Authority is currently hiring to fill one (1) full-time vacancy for the position of Psychiatric Technician I/II (Licensed) within the Mobile Crisis Care Program (MCCP) for the day shift. 

Tri-City’s MCCP operates 24/7 to provide crucial support in mobile crises. As such, the schedule will involve a 3/12 shift pattern, consisting of three twelve-hour days per workweek and one alternating eight-hour day every other week. Shifts may include weekends, daytime hours, and holidays.

This position will first work a 5/40 schedule for approximately 3-6 months of training before transitioning into the day shift schedule.

Examples of day shifts are included below:

• Day Shifts: 7:00 AM - 7:00 PM, 7:00 AM - 3:00 PM, 8:00 AM - 8:00 PM, or 8:00 AM - 4:00 PM

Weekend and night shifts will be entitled to Shift Differential Pay of $2.50 per hour on weekdays (Monday through Friday) and $3.50 per hour on weekends (Saturday and Sunday). Holiday shifts will be entitled to Holiday Pay.

Tri-City is looking for an individual to serve as a Psychiatric Technician I/II (Licensed) on a full-time basis for the MCCP. The MCCP Psychiatric Technician will be part of a team that provides crisis intervention and stabilization, linkage and referral, consultation, and education within the scope of practice. The MCCP Psychiatric Technician will report to the Mobile Crisis Care Clinical Supervisor and Clinical Program Manager.

This position is responsible for a variety of ongoing responsibilities including, but are not limited to, the following:

Positions at the Psychiatric Technician I level may perform some of these duties and responsibilities in a learning capacity.

• Under the direction of clinical staff, provides medication management services to a caseload of clients in the office and in the field; ensures the proper acquisition and administration of medication.
   
• Provides education and training to clients, their families, and/or staff on the proper care and use of medications, including symptoms of, reactions to, or side effects of, specific medications; informs clients of the impact of abuse and/or misuse of medications.
   
• Conducts home/field visits to evaluate client’s physical environment and behavior such as anxiety, withdrawals, and behavioral health progression/regression.
   
• Takes and records measures of clients’ vital signs, physical condition, and behaviors; assists and observes clients self-dispense medication as prescribed by a psychiatrist and administers scheduled injections.
   
• Conducts medication checks on clients to assess their overall medication management capabilities; takes appropriate action if client poses danger with respect to the use or abuse of medication; observes, evaluates, records, and reports to professional staff changes in client’s condition.
   
• Motivates clients to develop self-reliance in daily living; encourages clients to participate in group and/or individual therapy/program activities.

San Mateo County Health is seeking a well-qualified individual for the position of Community Program Analyst II - Aging & Disability Services.

The Community Program Analyst II position within the In-Home Supportive Services (IHSS) Unit, a community-based service for older adults and people living with disabilities, within the Aging and Disability Services (ADS) Division. The position performs a variety of technical tasks related to monitoring, policy interpretation, policy development, and development of training materials for the IHSS program. Much of the work includes compiling and analyzing data, collaborating with staff and clients/families to ensure a service delivery system that is responsive to the needs of older adults and people with disabilities. Individuals should have knowledge of issues regarding aging, disabilities, functional/cognitive/mental limitations and experience in QA within a large, regulation driven service delivery system.

The Community Program Analyst will conduct QA case documentation reviews, home visits, and consultation as detailed by the California Department of Social Services (State). The analyst will provide technical guidance and education on program regulations and county operations and produce monthly, quarterly and year-end reports for Aging and Disability Services management/executives and State QA/Program Integrity. In addition, the analyst will serve as liaison among social workers, Public Authority and IHSS clients/providers to resolve disputes. The role also includes leading investigations and collaboration with the California Department of Health Care Services on suspected program misuse and oversight of all required QA monitoring work of the unit.

Community Program Analysts provide technical assistance and evaluate program functions to support effective community and client service delivery. They serve as County liaisons with contract service providers, and community-based organizations, ensure compliance with program regulations and procedures and monitor contracts related to assigned programs. Analysts may also perform other work-related duties as required.

The current vacancy is in the ADS Division located in San Mateo, CA, but may move to the South San Francisco office if needed. The position will travel throughout the County to perform the duties of this position. Travel to meetings and training courses located in Sacramento and other counties is also required.

The ideal candidate will demonstrate:

• Fluency in Spanish, Russian, Tagalog, Mandarin, or Cantonese (preferred but not required).
• A self-directed, proactive, and solutions-oriented approach, with strong attention to detail.
• Excellent written and verbal communication skills.
• Two to three years of leadership experience in a highly regulated program.
• Prior experience with IHSS.
• The ability to prepare professional, detailed written and statistical reports, including experience with data entry.
• Proficiency with Microsoft applications (Word, Outlook, PowerPoint, Excel, Teams, Power Apps), Adobe, and the ability to quickly learn multiple database systems such as the Case Management, Information, and Payrolling System (CMIPS II).
• Skill in building strong, collaborative working relationships with organizations and individuals from diverse backgrounds.
• Capacity to manage projects while balancing multiple assignments, adjusting priorities, and meeting deadlines.
• Strong knowledge of systems of care for older adults and people with disabilities from diverse backgrounds and cultures, including experience conducting home visits.
• Familiarity with QA desk reviews and home visits, including identifying assessment discrepancies and concerns, and developing solutions to improve compliance with regulations.
• The ability to analyze, interpret, and implement new and existing federal, state, and county regulations and laws related to IHSS and the continuum of care for older adults and people with disabilities

This is a limited term, at-will position. Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan. The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Examples Of Duties

Duties may include, but are not limited to, the following:

• Providing technical, programmatic, and fiscal assistance to staff and management, including developing program policies and procedures and training staff.
• Compiling and maintaining accurate records and files related to program activities.
• Evaluating program effectiveness against established goals and regulations; identifying problems, presenting findings, and recommending solutions.
• Collaborating with partner agencies to ensure adherence to QA standards.
• Serving as a liaison with staff, IHSS/Public Authority staff, County departments, State agencies, and other partners.
• Preparing statistical and narrative reports using multiple data sources.
• Participating in departmental, countywide, and state-level planning processes.
• Analyzing, monitoring, and incorporating legislative changes and other relevant information into program policies and procedures.
• Performing administrative duties related to QA, program integrity activities, and suspected misuse of program funds.
• Providing consultation and assistance to the community as needed.
• Monitoring and supporting compliance with regulatory changes such as the Fair Labor Standards Act.
• Performing related duties as assigned.

Qualifications

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Bachelor's degree in public or business administration, management or a related field and four years of professional level analytical, administrative and programmatic experience in a community-related setting, including some experience in contract monitoring.

Application/Examination
If you are interested in being considered for this extra help positions, the following materials must be electronically submitted in a Word or PDF format.

• Resumé
• Cover Letter
• Responses to Supplemental Questions

Supplemental Questions

• Please describe how your educational background, training and/or professional experience has prepared you for this Quality Assurance position in In-Home Supportive Services. Include specific examples and relevant skills.
• Please describe your experience with Quality Assurance. Provide a specific example of a project you led, the challenges you encountered and how they were overcome.
• Please describe your experience with auditing, compiling and analyzing data to prepare a report. Include the specific tools and methodologies you utilized in these processes.

Please include the words "Community Program Analyst II - Aging and Disability Services - Limited Term" in the subject line of email submission. All submitted materials must be in a Word or PDF format.

Please submit the above listed materials via email to:

Jill Dawson, Health Services Manager II

jdawson@smcgov.org

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview.

Apply immediately. Application materials will be accepted until the position is filled. This posting is open on a continuous basis and selection may be made at any time within the process.

NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (resume and cover letter with complete responses to supplemental questions) will not be considered.

The County of San Mateo is an equal opportunity employer. We seek to hire, support and retain employees who reflect our diverse community.
We encourage applicants with diverse background and lived experiences to apply.

Talent Acquisition Analyst: Priscilla Bermudez (091625) (Community Program Analyst II - G246)