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The Town of Hillsborough is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Communications Officer positions in the Police Department. Shift coverage is needed on daytime and overnight shifts. This position is only open to candidates with one or more year(s) of experience as a Public Safety Dispatcher in California in the previous five (5) years.

Per Diem Communications Officer

GENERAL PURPOSE

Under general supervision, receives and transmits routine and emergency telephone and radio traffic;

dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.

CLASS CHARACTERISTICS

Communications Officer II

This classification has primary responsibility for staffing the Town’s public safety dispatch communication center. Under most circumstances, the training and experience for this position would occur by having prior experience working for another police department as a Communications Officer for a period of at least one year.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

• Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works

• Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.

• Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.

• Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.

• Performs numerous duties simultaneously.

• Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.

• Maintains radio logs and records other information as required.

• Maintains resource files for computer aided dispatch system.

• Serves as trainer to newly hired dispatchers on as needed basis.

• Assist with providing state-mandated training on relevant matters to other department staff, as directed.

• Oversees and performs work related to the warrant process.

• Maintains dispatch center work area and equipment in clean and working condition

• Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

• Think clearly and act quickly in emergency situations.
• Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units

• Understand and carry out oral and written directions.
• Establish and maintain cooperative relationships with those contacted in the course of the work.
• Speak in a clear and understandable voice, using good English and proper enunciation.
• Appropriately prioritize calls for service and related tasks.
• Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.

• Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.

• Take a proactive approach to customer service issues.
• Make process improvement changes to streamline procedures.
• Work in a safe manner, following Town safety practices and procedures.
• Maintain confidentiality regarding sensitive information.

Skill in:

• Learning the operation of radio equipment and related information systems.
• Operating the computer aided dispatch system effectively.
• Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.

• Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
• Performing numerous tasks properly and simultaneously, with ease.

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
One or more year(s) of experience as a Public Safety Dispatcher in California in the past five years.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

THE POSITION

Under general supervision, the Public Safety Dispatcher receives emergency and non-emergency calls for service and dispatches police and fire units or other public safety personnel; performs data entry and other clerical duties; and performs related work as assigned.

Knowledge of:

• Basic law enforcement terminology, rules and procedures.
• Modern office methods and procedures, equipment and filing systems.

Ability or Skill to:

• Communicate effectively with callers who may be injured, hysterical or angry, and from a variety of socio economic backgrounds.
• Quickly and accurately read and analyze computer responses from a variety of systems to gather necessary information.
• Rapidly learn policies and procedures related to the work.
• Learn the principles and techniques of radio communication and record keeping.
• Learn the formats used in handling information for a variety of law enforcement communication networks.
• Learn criteria to determine an emergency or non-emergency.
• Learn to operate a computer-aided dispatch (CAD) system.
• Coordinate the work and track the status and location of law enforcement and fire personnel in the field at all times.
• Act with resourcefulness, courtesy and initiative.
• Work accurately under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Take facts and apply established procedures to the solution of problem situations.
• Learn pertinent codes, public record acts, and penal code sections.
• Courteously receive requests and complaints, answer questions, and make referrals.
• Learn the geography of the City of Newark.
• Maintain neat and accurate records.
• Communicate clearly and effectively with people from a variety of socio-economic backgrounds.
• Understand and carry out verbal and written instructions.
• Establish and maintain cooperative working relationships.
• Operate a variety of communications and office equipment.
• Type a minimum of 35 wpm.
• Perform multiple tasks at same time.

SELECTION PROCESS

The selection process will consist of a review of applications to determine those applicants who are best qualified.  The best qualified candidates will be invited to continue in the selection process which may include an oral board exam(s) and a data entry skills test to be tentatively held on September 24, 2019.  Candidates will be notified by email or phone regarding the exam date, time, & location.

An eligible list will be established as a result of this selection process and will be valid for a period of six months. The list may be extended up to a maximum of two (2) years. The Police Department will review the eligible list to determine candidates to continue in the department selection process.

We will make reasonable efforts in the selection process to accommodate persons with disabilities.  Please contact the Human Resources Department at (510) 578-4267 for accommodation requests.

Prior to receiving a conditional offer of employment, the candidate will be required to successfully complete fingerprinting and a background investigation, which will include a polygraph. Upon receiving a conditional offer of employment, the applicant will be required to complete a psychological evaluation and a City-paid pre- employment medical examination to include testing for the presence of drugs and alcohol.  Applicants must be successful in all phases of the selection process to be considered for the position.

FINAL DATE FOR FILING: September 05, 2019.

THE POSITION

Apply for a Library Branch Manager I/II position with San Mateo County Libraries (SMCL) and join us in igniting growth through transformative experiences!

San Mateo County Libraries are an invaluable community resource, an amazing family, a springboard for opportunities. And our staff are what makes it so special. We're champions of learning, sharing, and exploration of open minds, new ideas, and bright futures. It's our mission and our passion to strengthen our community by creating an inclusive sense of place and an environment for learning. We seek enthusiastic team players, creative risk takers, and flexible individuals who proactively search for new opportunities to make public library services relevant to all members of the community. Join the San Mateo County Libraries team and become a champion of what libraries can be and do in their communities.

This is an excellent opportunity for an experienced manager looking to move into a progressive, forward-thinking organization, or for a skilled librarian to transition into a management role. Library Branch Managers report to a Deputy Director and are members of the Library's Management Team, leading the effort to fulfill our strategic plan. Library Branch Managers act as champions within the organization, ensuring that spaces, programs, and services all embody our exciting brand.

Note: The eligible list generated by this recruitment may be used to fill current and future vacancies throughout San Mateo County Libraries, which includes locations in Atherton, Belmont, Brisbane, East Palo Alto, Foster City, Half Moon Bay, Millbrae, Pacifica, Portola Valley, San Carlos, and Woodside. The immediate vacancy we are looking to fill is anticipated at the Millbrae Library, though this could change by the time of interviews.

The Library Branch Manager I/II:

• Plans, develops, coordinates, organizes, directs and supervises the activities of one or multiple library branches.
• Develops goals and objectives for branch(es) and staff that align with San Mateo County Libraries' vision, mission, strategic goals and brand.
• Manages and coaches a team of staff to provide excellent and innovative library services to the community in a positive environment.
• Leads and supports staff in engaging in smart risk-taking, striving for innovation and embracing change.
• Evaluates the effectiveness of programs and conducts community needs assessments.
• Works closely with Friends of the Library and other community groups to support and expand library programming and services.
• Leads and supports the planning and implementation of programs and services throughout San Mateo County Libraries.

• Visualize, design, and deliver non-traditional and innovative library services that meet the needs of the community.
• Provide excellent customer service and establish cooperative working relationships with the community, city, staff, and library users.
• Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures.
• Establish standards of performance and clear expectations for library staff.
• Inspire, motivate, and mentor others.
• Problem solve using a collaborative teamwork approach.
• Plan, schedule, and coordinate tasks and events to maximize utilization of available resources.
• Work with diverse populations in a multi-cultural setting.
• Communicate effectively, both orally and in writing, and make public presentations.

QUALIFICATIONS

Education: A Master of Library Science or recognized equivalent degree, from an American Library Association accredited college or university is required.

Experience: Any combination of experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is four years of experience as a librarian, including one year of supervisory experience.

Knowledge of:

• Management principles and practices.
• Library purposes, organization techniques and procedures.
• Principles and practices of library science.
• Budget principles and practices.
• Principles and techniques of supervision.

Skill/Ability to:

• Plan, direct, and evaluate programs and activities.
• Select, train, supervise, and evaluate staff.
• Analyze and resolve problems.
• Work cooperatively and effectively with others.
• Conduct needs assessments and perform community outreach.
• Identify, define, and seek creative solutions to improve library service.
• Make determinations on library materials.
• Communicate effectively orally and in writing.

APPLICATION/EXAMINATION

Open and Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help/term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening based on the candidates' application and responses to the supplemental questions (weight: pass/fail). Candidates who pass the application screening may be invited to a panel interview (weight:100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

~ Tentative Recruitment Schedule ~
Final Filing Date: September 5, 2019, at 11:59 PM
Application Screening: Week of September 16 - September 19, 2019
Panel Interviews: October 8 and/or 9, 2019
 

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Employment Opportunity Employer.

Analyst: Ximena Burns (080919) (Library Branch Manager I/II- D188/D189)

To apply, please visit:  https://www.governmentjobs.com/careers/Salinas

SPECIAL INSTRUCTIONS: All applicants must provide a copy of diploma or transcripts at the time of application or submit to the Human Resources Department prior to the final filing date. Applications are incomplete without the required document.

Summary of Duties: The Deputy Librarian develops and supports the Library's strategic direction, planning, and implementation. Manages daily operations, directly supervises senior staff, fosters collaboration among city departments, and guides professional development. Supervises and manages the financial and material resources required for the success of assigned projects, programs, studies, and events.

Distinguishing Characteristics: This is a single level position responsible to perform library
management, provide administrative support to the Director, and support the strategic direction of the Library and Community Services Department. Assists in budget preparation, planning, and
administration and performs special projects as needed or assigned. Receives direction from the
Director and exercises supervision over professional, technical, and clerical staff and volunteers. May work out-of-class by serving as the Department Director in the Director's absence.

ESSENTIAL JOB FUNCTIONS:
(These functions are representative and may not be presented in all positions in the class.
Management reserves the right to add, modify, change or rescind related duties and work
assignments.)

1. Manages, supervises, and provides highly professional assistance for the daily operations of the Library and its services; researches, develops, and implements strategies to enhance the
Library's goals, procedures, objectives, and policies.
2. Oversees, directs, and evaluates professional, technical, and clerical staff and volunteers;
recommends the hiring of personnel, provides training and orientation, conducts performance
evaluations, and implements disciplinary procedures where appropriate; maintains and ensures
high professional standards of personnel for the efficient operation of the department.
3. Provides input, guidance, recommendations, and direction for the creation, development, and
implementation of the Library's strategic direction and long-term goals; consistently researches,
analyzes, and evaluates the Library's goals and objectives; provides highly professional guidance
on services, policies, procedures, and standards to facilitate the Library's direction.
4. Provides excellent customer service; develops strategies and training needed to ensure
customer complaints and requests are handled timely, efficiently, and professionally.
5. Directs, oversees, and facilitates the development of the division's work plan; assigns and
delegates work activities, projects, and programs to benefit the Library and community.
6. Prepare complex statistical and analytical reports and correspondence.
7. Research, prepare and submit required applications for a variety of grants and special funding
sources to meet patron needs and improve program services.
8. Prepares, administers, and manages the development of the Library's programs, special
projects, and overall budget; provides insight, recommendations, and forecasting for budget
development, preparation, and implementation.
9. Represents the Division and the Department at City Council Meetings, Library Committees, and various outside agencies; prepares, compiles, and delivers presentations to community
organizations, interdepartmental meetings, and City leadership meetings; provide analytics and
evaluative information regarding the Library's policies, programs, personnel, materials, and
facilities.
10. Directs, coordinates, and implements new technologies to enhance the use of the Library and its programs and services; stays current with technology trends and makes recommendations to
update existing technology infrastructure.
11. Assists in the coordination of departmental and division activities, facility maintenance, pertinent renovations, and managing large facility projects.
12. Performs other duties as assigned.

Typical Decisions: This incumbent will typically make supervisory, administrative, budgetary,
operational, and strategic decisions throughout the Library and Community Services Department.

MINIMUM QUALIFICATIONS:

Knowledge of:
Principles and practices of Library services, administration, and budgeting.
Grant development and funding proposals.
Personnel management including training, labor relations, and equal employment opportunity.
Budgeting and preparing budget documents.
Computer skills including databases and spreadsheets.
Division policies and procedures.
Research techniques, sources, and availability of information.
Effective public relations and communication techniques.

Skill in:
Establishing and maintaining effective working relationships with department staff, library
patrons, and City Staff.
Managing a division, including preparation and oversight of budget, staffing, major projects, and
accompanying administrative details.
Communicating clearly and concisely both verbally and in writing.
Making public presentations and reports.
Conflict resolution and personnel management.
Supervising, training and evaluating subordinate employees. Exercising independent judgment
with tact and diplomacy.
Preparing concise, comprehensive, and accurate written reports and correspondence.
Customer service and promoting the vision, direction, and goals of the Division.
Operating various office equipment.
Effectively organizing tasks, prioritizing, and meeting deadlines.

Education: Master's in Library Information Science or Master's in Library Science.

Experience: Five years of increasingly responsible experience in library administration or public
administration and four years of supervisory experience.

Licenses and Certifications: A valid State of California Class C Driver's License.

SUPPLEMENTAL INFORMATION: Physical Demands and Working Conditions: Subject will be sitting in an office environment for extended periods of time with frequent standing at the counter. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment; vision to read printed materials and a computer screen; hearing and speech to communicate in person and over the telephone. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to twenty pounds.

Incumbent may be required to work occasional evenings and weekends. Must drive a vehicle and travel for meetings, seminars, and classes. Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

The above statements are intended to describe the general nature and level of work being performed and are not intended to be an exhaustive list of all responsibilities, duties and skills which may be required.

Sonoma County Library

Announces an Employment Opportunity

LIBRARY SPECIALIST* – GUERNEVILLE

30 HOURS PER WEEK – PART TIME

* Pending classification study

We are seeking a customer service driven professional to perform routine library work at the Guerneville Regional Library.

THE POSITION:

Please see the attached job specifications for full details about this position.

TYPICAL DUTIES include, but are not limited to:

• Advises patrons of library policies, procedures, and services in person and over the telephone with a friendly and helpful attitude
• Registers patrons, enters patron information into library database and issues new or replacement library cards with accuracy; updates patron records; communicates with the patron about the procedure and explains rationale positively when denials are required
• Listens attentively to patron’s questions about library account and answers in a calm and professional manner
• Recognizes when a question needs to be directed to reference staff
• Proactively collects fines and payments for lost materials
• Assists patrons with the use of public computers and other electronic equipment
• Efficiently and accurately balances daily cash and prepares deposit
• Readily and proficiently uses a computer to enter and retrieve information, locate library materials and charge and discharge materials; successfully incorporates the use of RFID and the StaffLink into daily circulation workflow
• Efficiently receives and processes requests and reserves
• Quickly and accurately sorts returned books
• Processes magazines and gift books in a neat and timely manner; keeps magazines, periodicals, telephone books and other materials current
• Readily provides clerical assistance to Librarians and other staff

MINIMUM QUALIFICATIONS: Equivalent to the completion of the twelfth (12th) grade and one (1) year of clerical and office support work. An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience.

 DESIRED SKILLS AND ABILITIES:

• Ability to remain tactful when working with the public 
• Close attention to detail
• Ability to work independently while following established procedures
• Bi-lingual skills in Spanish desirable

WORKING CONDITIONS:

Incumbent will perform repetitive arm/hand movements using a keyboard and mouse, and will grasp/handle materials that weigh up to and occasionally more than 25 pounds. Incumbent will push wheeled carts weighing up to or occasionally more than 100 pounds.

SALARY RANGE:   $21.20/hour to $26.48/hour plus prorated benefits

CLOSING DATE:    Only First 50 Applications Accepted- 5:00 pm, Thursday, August 29, 2019

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be complete and submitted by the final filing date in order to be considered. Incomplete and/or inaccurate applications may result in disqualification from the recruitment process. Resumes will not substitute for a completed application.

The application process may contain one or more of the following steps: a supplemental application,

written test(s), skills assessment(s), and/or oral examination(s).

REQUEST FOR ACCOMMODATION: Sonoma County Library will make reasonable accommodations in the recruitment process to accommodate applicants with disabilities. If you are invited to participate in an examination or interview and have a disability for which you require an accommodation, please contact the Human Resources Department at (707) 545-0831 extension 1591 or dkatzung@sonomalibrary.org as soon as possible to make arrangements for your accommodation. Requesting accommodations at least 3 working/business days before the scheduled event will help to ensure availability. For further information regarding disability accommodations provided by the Library and related matters, see the Library’s website at https://sonomalibrary.org/accessibility.

EMPLOYMENT INFORMATION:

Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment.

The list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

The Sonoma County Library is an Equal Opportunity Employer

                                                                               Sonoma County Library                     Revised 10/01, 7/08

CLASS SPECIFICATION

Definition

LIBRARY TECHNICIAN III

Under supervision, performs routine library and clerical work in the areas of public services or materials support, either in acquisition processing and cataloging, or circulation activities, and performs other work as required.

Distinguishing Characteristics

This is the journey-level class in the Library Technician series. This class is distinguished from the Library Technician II in that the Librarian Technician III performs the full range of circulation, acquisitions processing, or similar duties and has greater responsibilities in the areas of materials management. It is distinguished from the Library Associate in that it is primarily concerned with duties related to materials and objects within the library’s collection rather than content within the materials.

Typical Duties

Depending on assignment, duties may include but are not limited to the following:

Uses a computer to enter and retrieve information, locate library materials and charge and discharge materials.

Assists patrons with automatic self-service equipment; demonstrates use of equipment to staff and public; assists patrons with the use of public computers and other electronic equipment.

Advises patrons of library policies, procedures, and services in person and over the telephone; interprets circulation policies and procedures to the public.

Answer routine in-person and telephone directional and information questions; refers more difficult, technical or involved questions to appropriate library staff.

Sorts returned books and media; searches shelves for holds, “claims returned” or lost books;

mends or cleans returned materials, replacing bar codes and tags as necessary.

Registers patrons, enters patron information into library database and issues new or replacement library cards; updates patron records.

Answers patron questions about library account; searches for patron account issues and questions, attempts to resolve computerized circulation problems such as partial returns, claims returned, and damaged items.

Collects fines and payments for lost materials; balances cash and prepares deposits. Processes Supersearch and hold requests by searching shelves, filling requests, organizing

and routing materials to appropriate destination and tracing items not found.

Answers the telephone, directs callers and visitors to appropriate person or location; orders supplies; distributes mail; prepares outgoing mail; establishes, maintains and processes various files, records, and reports.

Processes magazines and gift books; keeps magazines, periodicals, telephone books and other materials current.

Places and tracks orders for materials generated by Librarians; enters information into the computerized ordering system; receives and enters invoices into appropriate computer application; files invoices.

Prepares various materials such as books, periodicals, newspapers and video- and audiotapes for circulation; enters information into circulation database or searches for and verifies the correct catalog entry; processes corrections and deletions in library database.

Performs copy cataloging using online resources; edits catalog records according to local standards; reviews vendor-provided marc records for accuracy; maintains bibliographic records.

Receives and organizes shipments of library materials; opens boxes and unpacks contents; insures contents of shipment match packing slip; inspects condition of materials and reports shortages, damaged items and other discrepancies to the appropriate vendor.

Receives and checks in current issues of periodicals into appropriate database; prepares and distributes materials to the appropriate branches.

Provides clerical assistance to Librarians and other staff.

Knowledge and Abilities

Knowledge of: basic practices and procedures of public library systems; standard office practices and procedures, including filing and the operation of standard office equipment; standard telephone use and etiquette; principles and practices for dealing with the public; business arithmetic; basic computer applications related to the work; record keeping practices; some knowledge of books, authors and library practices is highly desirable.

Ability to: learn library policies and patron and office procedures; learn various computer operations and how to use library and other online software programs; understand and follow written and oral instructions; organize own work and set work priorities; make accurate arithmetic calculations, including collection and accounting for money; collect, search, process and interpret basic data; interpret, apply and explain library policies and procedures; establish and maintain effective working relationships with those contacted in the course of the work.

Minimum Qualifications

Education: Two years of college coursework or two years of office support work which has involved dealing with the public.

Experience: Experience in using computer systems is high desirable.

Physical Demands

While performing the duties of this class, an employee is frequently required to stand, sit, and walk, often for extended periods of time; talk or hear, in person and by telephone; see to read printed materials and a computer screen; use hands and fingers to grasp, handle and feel objects and to use a keyboard and operate standard office equipment; engage in repetitive movement with hands and wrists; reach with hands and arms and lift up to and occasionally more than 25 pounds. Employees regularly may stoop, kneel, bend or crouch and push wheeled carts weighing up to and occasionally more than 100 pounds.

The City of Albany is looking for qualified applicants who are interested in a fast-paced, rewarding career as a Public Safety Dispatcher.  The job classification for this position falls under the Communication Clerk job description with the City.  This position offers you a competitive salary, excellent benefits, and the ability to be a part of a cohesive team environment.

Public Safety Dispatchers do skilled technical work in the operation of telecommunications and computer-aided dispatch (CAD) equipment to provide a vital communications link between emergency response units in the field, and locations where emergency assistance is requested by the public.

A Dispatcher performs law enforcement, fire, and emergency medical dispatch, and rescue-related telecommunications dispatch work in the City's 9-1-1 communications center.  Duties include:

• Operate computer aided dispatch systems, multi-line telecommunications and radio communications equipment to receive requests for emergency public safety assistance
• Determine the type and level of response necessary
• Accomplish timely and effective dispatch of emergency response units
• Monitor response and safety of responding units
• Retrieve supplemental information from other local, state, and federal information systems.  

The work is performed in accordance with prescribed communication center dispatch policies, procedures, and practices, and under the general direction of assigned supervisory staff.  Dispatchers are required to work shift work that may include nights, days, weekends, holidays, and overtime.

Benefits

Retirement

• CalPERS Classic Members (employees hired on or after January 1, 2013, and defined as “classic” PERS members) participate in a 2% @ 60 retirement formula.
• New CalPERS Members as defined by PEPRA (employees new to PERS or with greater than 6 months gap in service with PERS) participate in a 2% @ 62 formula.
• This position participates in Social Security.

Health Insurance

• 9 CalPERS Health Plans to choose from.  Employer-paid family health insurance up to the Bay Area Kaiser premium rate.
• Alternate benefit in-lieu of health insurance of elective paid leave with a quarterly cash out at Kaiser single rate for employees choosing to opt out. Employees must provide proof of outside coverage.

Other Insurance

• Employer paid dental insurance through Delta Dental
• Supplemental Orthodontia reimbursement plan
• Employer paid life insurance in the amount of $50,000
• Employer paid long-term disability insurance

Other Optional Benefits

• Vision Insurance (VSP) - with competitive rates
• Section 457 deferred compensation program, administered through ICMA
• Section 125 flexible spending benefits plan for health care and dependent care expenses
• Commuter Checks

Vacation

• 11 days of vacation per year

Holidays

• 13 days of holiday pay per year

Sick Leave

• 12 days of sick leave per year

Education and Experience

No prior experience as a Public Safety Dispatcher is required to apply. 

• 18 years of age or older
• Graduation from high school, a General Education Development (GED) certificate, or a California Proficiency Certificate
• At least one year of work experience performing clerical, receptionist, or public contact duties, preferably within a police or other public safety agency

Other Requirements

• Successfully complete the P.O.S.T Basic Dispatcher course within six (6) month of employment
• Must be available to work overtime, holidays, weekends, and off-hour shifts
• May be required to work extended shifts in relief or emergency situations
• May be assigned to attend off-site training in lieu of assigned duties.
• Must be able to work a 4-day/10-hour schedule
• All Dispatchers wear a police department provided uniform
• The successful candidate will be required to pass a comprehensive pre-employment background, polygraph, drug screen and psychological investigation

Selection Process

Interested individuals are highly encouraged to apply today!  The City will review all application materials and the most highly qualified will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the recruitment process and the Chief of Police will make a final recommendation for appointment.

To be considered for this recruitment you must submit BOTH documents with your application:

• A typing certificate verifying 35 or more net words per minute that is dated within one year.  To view local agencies who offer typing exams, visit http://www.albanyca.org/departments/human-resources/typing-certificates.    
• A CritiCall testing certificate that is dated within one year.  To sign up for a CritiCall test, go to https://www.eventbrite.com/o/criticall-exams-12070276604. 

If you are currently employed as a dispatcher, you do not need to submit these documents with your application. 

If you have any questions, please email mimcquiston@albanyca.org or call (510) 528-5715.

Recruitment Timeline

The dates below are tentative and subject to change.  All candidates moving to the next phase in the recruitment process will be notified and given the exact dates, times and locations of tests and interviews.

• Deadline to Submit Application - October 6, 2019
• Oral Board Interviews - October 16-17, 2019
• Interview with Chief of Police - Week of October 21

The information contained in this Employment Opportunity flyer is subject to change and does not constitute either an expressed or implied contract.  The information contained above is subject to change and does not constitute either an expressed or implied contract.   The City of Albany  is an equal opportunity employer and does not discriminate against race, color, gender, religion, national origin, age, sex origin or disability.  In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact Human Resources at 510-528-5715.

Department: Police

FLSA Status: Non-exempt

The Town of Hillsborough is looking for an experienced Dispatcher/Communications Officer

GENERAL PURPOSE

CLASS CHARACTERISTICS

Communications Officer II

ESSENTIAL DUTIES AND RESPONSIBILITIES

Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:

• Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works

• Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.

• Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.

• Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.
• Performs numerous duties simultaneously.
• Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.
• Maintains radio logs and records other information as required.
• Maintains resource files for computer aided dispatch system.
• Serves as trainer to newly hired dispatchers on as needed basis.
• Assist with providing state-mandated training on relevant matters to other department staff, as directed.
• Oversees and performs work related to the warrant process.
• Maintains dispatch center work area and equipment in clean and working condition
• Performs related duties and responsibilities as assigned.

QUALIFICATIONS

Knowledge of:

· Standard office methods and practices

Ability to:

• Think clearly and act quickly in emergency situations.
• Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units

• Understand and carry out oral and written directions.
• Establish and maintain cooperative relationships with those contacted in the course of the work.
• Speak in a clear and understandable voice, using good English and proper enunciation.
• Appropriately prioritize calls for service and related tasks.
• Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.

• Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.

• Take a proactive approach to customer service issues.
• Make process improvement changes to streamline procedures.
• Work in a safe manner, following Town safety practices and procedures.
• Maintain confidentiality regarding sensitive information.

Skill in:

• Learning the operation of radio equipment and related information systems.
• Operating the computer aided dispatch system effectively.
• Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.

• Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
• Performing numerous tasks properly and simultaneously, with ease.

EDUCATION AND EXPERIENCE

Education:
Equivalent to graduation from high school

Graduation from or enrollment in a POST accredited Dispatch Academy.

Experience:
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.

License or Certificate:

Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.

SPECIAL REQUIREMENTS

Essential duties require the following physical skills and work environment:

Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.

Work Environment: Work in a standard dispatch center environment.

Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.

Please click the links below for complete details regarding this per diem opportunity.